All the staff at Ocala Pool boys were fantastic to work with. They made our first time hot tub purchase easy. The helpful, friendly crew talked me through the chemicals and was quick with the professional instal. I would highly recommend this company to anyone. Thanks Pool People!! π
From the moment we walked in the door, we felt comfortable. Aly greeted us with her smile and it was downhill from there. We are seniors and we purchased a small hot tub for our back patio. Delivery was flawless. Thank you Mike. We were enjoying our tub in less than a day and a half. Called the store with some questions and Ray answered every one patiently. If you are in the market, Ocala Pool Boys is the place to go. Thanks Everyone.
What an amazing place. The people are extremely helpful and dont pressure you into anything you dont want or need. This is a family owned small business and it definitely shows when youre greeted as soon as you walk in the door. They care about their customers and you see it when people walk in and hug the staff. Awesome!!! If youre looking for the best products for your pool, or a brand new spa, these are the people to use.
Highly recommend Ocala Pool Boys. They are miracle workers!! Everyone there worked with us literally everyday to help us with our new pool. I have attached photos so you can see just how much of a group effort it was to turn this pool water clear and they did it in a week. We now have a clean, clear pool that we can safely enjoy. Thank you so much guys for all your work.
Very professional, friendly service. Gave great advice to help me decide on a hot tub, and held it for me while I was getting permits processed. Delivery day went well. THey continue to provide great service by helping me keep my chemicals balanced. Highly recommend Ocala Pool Boys, and Pool and Spa Warehouse of Gainesville (co-owned)!
There customer service is truely impressive you could not go anywhere else to find this sort of professional accountability when youre looking for a hot tub
Love how everyone in this store treats you like family. They have such a wide selection of floats, games, cleaning tools, and over all accessories for the pool. Very knowledgeable on what your water needs or doesnβt need.
We have been going to Ocala Pool Boys for the past 3 years for all of our pool needs. They are so very knowledgeable, extremely helpful and have the best customer service! Highly recommend.
My wife and I were shopping for a spa to replace our old one. We quickly discovered how scarce good tubs are as well as how little some of the salespeople knew about their products. Then we found Ocala Pool Boys - Cheanay and Aly were extremely knowledgeable about their spas, upfront about how long it might take to get one and exactly what it would cost. We ended up buying a spa that day. Delivery was sooner than expected and was a pleasure. They even removed our old tub at no extra charge. I highly recommend these folks!
The experience of buying our hot tub has been really great! They walked us through everything we needed to know and have taken great care of us through the sale, delivery of the hot tub and any questions weve had afterwards.Highly recommend them for your hot tub needs!
I am a new pool owner. Nick and the staff at Ocala Pool Boy were beyond helpful and informative. The knowledge they provided was far superior to any place I have found. They have anything you want and the prices are great. I have found my local pool supply store! Thank you for the great service!
Knowledgeable. Friendly. Not pushy. Will not be going anywhere else but here.
Just had my Aspen hot tub delivered by Ocala Pool Boys and could not be happier. From the first moment I walked into the store to when it was delivered and set up, everyone was incredibly helpful and friendly. Even the delivery guys went above and beyond to make sure everything was ok. This is my first hot tub so I had hundreds of questions. Iβd recommend OPB to anyone thinking about getting a hot tub. Youβd be crazy not to go there first.
First time pool owner. I walked in with a pool water sample and they coached me up on how to take care for it. They had everything I needed in stock. Also Nick was very nice and patient with my excessive questions. Highly recommend!
Just purchased a Jacuzzi hot tub from Ocala Pool Boys. They delivered it today and the entire experience from the sales presentation to the delivery and setup was exceptional. We enjoyed our first night tonight in the Jacuzzi and it was amazing.
Excellent customer service and we love our hot tub! Thank you Ocala Pool Boys!
A real asset to our community. Family owned, building a successful business based on product knowledge, core values, customer retention and fair prices. Its great to walk into a business and be greeted by name. They take a true heartfelt interest in helping me maintain my pool. When I walk in, I feel like an honored guest. If you have never been there, you need to stop in.
Excellent people and service. I received my purchase on time and without a hitch. Iβm a detail person and had many questions about my purchase. Through every step of the way, Aly was exceptionally great. I would definitely recommend this business. Thank you!!!
Pool boy Ocala have an excellent customer services.Every time I need help with my pool maintenance I call them and never been disappointed.I highly recommended.
The first and only place you should ever go if you have a pool!!! SERIOUSLY!!!
Ocala pool boys is an amazing place to do business and the owners are great! They will go out of their way to make sure you get what you need for all of your pool time fun throughout the year, they are not a seasonal crew, they are there for you all year long!
Ocala Pool Boys is the best. They have helped me with various issues with my Pool that no one else was able or willing to do. They will go above and beyond what you would expect in order to help you. I canβt say enough good things about them.
My hot tub is so enjoyable! It does the job...really feel like Iβm getting the full scale of wellness...thank you for selling me a jacuzzi!
I have been doing business with Mike and Chaenay for several years. I find their store inventory to be complete and their prices to be very competitive. If I am looking for a specific product and they typically donβt carry it, they will order it for me. They are always helpful in recommending products or methods to keep my pool looking fantastic. They are a real asset to folks like me that maintain their own pools and we are lucky to have them in Ocala. I have also used them for service issues that occasionally arise, and have found them to be knowledgeable and fairly priced. They are very customer oriented, and there are no high pressure sales tactics. They are always on time with their service calls and communication is great! Mary answers the phone and runs the counter at the store and she is a joy to deal with as well. I highly recommend Ocala Pool Boys for all your swimming pool needs!
Ive been down here for a year and own my very first pool. Ocala pool boys came highly recommended so I gave them a try. They have superseded all expectations! They are always friendly, honest, and go above and beyond. Ive loved doing business with them so much that Ive just recently bought a new hot tub from them! I love it!
So happy with my experience of purchasing my hot tub from these guys & gals - super knowledgeable No pressure salrs tactics. Enjoying my hot tub. ππ
Best Customer Service. I love my new Hot Tub. We love supporting local non chains.
We just got our hot tub delivered today and we are loving it! It was a great experience from first visit to delivery. We shopped around a lot but we ate happy with our decision.
Very knowledgeable, professional and friendly! Family owned and local love them!
Best place to get your pool stuff.Very friendly.I will give them a 10.
Read the reviews, these guys are fantastic for a reason. I bought the wrong filter by accident, they told me to come in even after closed. That is the ultimate customer service. Amazingly friendly and knowledgeable, they helped me get my pool together without selling me needless products. 10/10 best in town and my preferred pool professionals.
Service, workmanship and attitude was way above my expectations.First they were on time, very courteous and ultra professional.Workmanship and attention to detail was above reproach. They were under budget and extended service beyond. they truly understand what it means to go the extra mile. They installed new DE filtration system for our pool, gave us great instructions on proper care for the pool and filtration system. and then came back a few hours later to check on they system and make sure it was working properly. Even checked up on us a few days later to insure we were in good shape. I would highly recommend the Ocala Pool Boys for anything to do with pools or spas. I am a client for life. Thanks guys!
First time we came to Ocala Pool Boys, was after hurricane Irma and our pool was in very bad shape. It is our first pool ever. Mike took the time to explain everything I needed to do to make it sparkle again. It has stayed that way since. Love going to them. Nay and Mike are the best.
The crew at Ocala Pool Boys has you covered! They are there to help, with your best interest in mind. We had them install a complete new system (part of the house remodel) and we couldnt be happier. They are the best. Stop by there showroom today, you will not be disappointed!
Absolutely love my new jacuzzi that was delivered tonight!!
Very knowledgeable, took time to research part I needed
I love supporting small businesses in town and Ocala Pool Boys is my go-to pool store! They are always friendly, honest, and go above and beyond!!
We just installed a new pool and filled it and it was time to add the chemicals and I need a little guidance so I stopped in with a water sample and she explained everything to me even though my chemicals were not from their store she definitely steered me in the right direction and we will be returning to her location to stock up on our supplies in the future thank you very much for your help
Nick is very knowledgeable! Thanks for all the help!!
I LOVE these guys!!! Owned by a husband and wife team, it has the feel of an old fashioned mom & pop store, complete with very personal attention, a warm and friendly store atmosphere, and pride in their business. Chaenay and her wonderful assistant Mary walked me through all the ins and outs of hot tub ownership (never had one before), spent a lot of time with me answering endless questions, and helped me find just the right hot tub for my needs and budget. I never felt pressured to make a decision on the spot, they let me take my time and encouraged me to think it through since it would be a decision Id live with for years to come. When the hot tub of my dreams arrived a few weeks later it was set by Chaenays husband Mike and installation partner Steve, and again I had the experience of being in very caring, skilled and patient hands. They seemed as excited about it finding a good home as I was in having it! The hot tub has exceeded my expectations, bringing me countless hours of pleasure, muscle relief, and relaxation, and I continue to return to their store for advice, suggestions and guidance. So happy I found Ocala Pool Boys!
After moving to Ocala I purchased my first home with a pool with no knowledge of how to care for it. Ocala pool boys not only provided great maintenance, they walked me through the how and why of what they did. This has allowed me to now maintain my pool myself. I now only use them for product and/or advice (which they always offer). Highly recommended!
Coming up on a year with Ocala Pool Boys and have received nothing but excellent and friendly service from them. They have also fixed an algae problem I had with my pool by going out of their way to make sure Im satisfied. Ive dealt with pool companies in the past but I dont have to deal with this team, they just make it happen and I highly recommend their service.
This place is great. The owners, Mike and Chaenay, are great people and always make things easy when it comes to your pool or hottub. They are always looking to help you and avoid any issues in the future if they see something that doesnt look right. Their selection is great and I love that Im always dealing with the same people when I come into the store. Make sure you check this store out if you own a pool or looking to buy a hottub.
Honest Ethical Owner Operators. If you need a hot tub/spa and want to feel you can trust the people you buy from I would look no further. They are wonderful people to work with. Highly recommend for all your hot tub and spa needs!!
LOVE these guys!!! From the owners to our pool-man Bob ~ they are the best!!... and any help we need is met with timely and efficient (and affordable) help. They have great customer service and deliver what they promise. Thank you for making this part of our farm-life easy & simple...
This place is awesome! My husband and I are so glad we found it. Steve has helped us out tremendously with getting our pool cleaned up and teaching us how to take care of it. He is always kind and courteous and helps us with whatever we need for the pool. We would definitely recommend this place for all your pool needs!
During the winter I am not very diligent in keeping my pool up. When I come into Pool Boys in the late spring with a water sample,; Pool Boys Personnel are always friendly and very helpful in determining what chemicals my pool needs or doesnt need in getting the water sparkling again. The only thing I wish is that they would come do the work for me.
Fabulous personal service! After just one onsite pool visit, I can call them with any questions, and they know exactly what I have for a setup. Very personal and friendly; take the time to know each customer. Always willing to help with any issues or questions. Incredibly knowledgeable and willing to share that information with customers. Wouldnt go anywhere else!
Great service. Family atmosphere. They go out of their way to make sure you are taken care of.
The staff is knowledgeable, friendly, and most importantly, honest. I was very pleased with the weekly service they provided us. They go over and above for their customers and have never tried to sell me anything that I didnt need. Two thumbs up!
This Company rocks. They are extremely service oriented which in todays world is quite rare. Whatever your pool needs this is the company to deal with.
Talked with Mike about a pool issue.... was at my house in no time and very professional...... I enjoy doing business with a company that only sells me what I need..... honesty is hard to come by these days...... they will be my only option for pool repair from now on...... THANKS MIKE. VERY impressed!
I have to say after trying to contact other companies that would work on my hot tub I was recommended to get in contact with the POOL BOYS of Ocala. This recommendation led me to a company who was not only willing to drive the 35 miles plus to my residence but was willing to work with me on a intermittent problem (one of the hardest to find) until it was solved. Our special thanks goes out to Pool Boys technician Steve Hill who spent an enormous amount of time tracking down the problem and getting it resolved, all the time keeping in touch with me and guaranteeing me that he would be there to the finish. He has resurrected a six-year-old hot tub to new status. Not only have I posted here but I will also post a mention of their work on our community Google group site which will touch many of our residents who own Pools and/or spas and hot tubs. Thank you all at Pool Boys, Merry Christmas and happy new year.
Best service Ive ever received. I got the green treatment for my pool and couldnt be happier. The service was great as well as the prices. I will be using Ocala Pool Boys for all of my future pool needs.
Best pool store ever hands down. Cheanay and Mike are the sweetest, most knowledgeable and just down to Earth business owners ever. Anytime Ive ever had an issue with anything to do with the pool I can always count on them to help get it right! I tell everyone I know to go here!! I love the Ocala Pool Boys. =]]
Awesome as always
Quick service . Their honesty saved me a lot of money. They definitely have my business. As a business owner myself I know the importance of honesty. You dont always see it so it is very refreshing to experience. That should be the norm. In todays world it isnt.
Great owners wonderful experience with my hot tub.
We absolutely love our hot tub....#No BS!Best hot tub store hands down!!!! ππΌπ―ππ
Ocala pool boys has unbelievable customer service. They will go out of their way to make sure you have an amazing experience. I highly recommend them!
We just purchased a hot tub from Ocala Pool Boys last saturday and I have been in it every nite!!! I LOVE it! We had shopped around and Ocala Pool Boys are the BEST!! Customer Service is OUTSTANDING! Prices are very good too!! I cant say enough good things about this company! If you are in search of a great hot tub, reasonable prices and outstanding customer service....there is only one place to go...Ocala Pool Boys!!
Love going to ocala Pool boys they have everything I need! I always browse around the store because they have so many cool things to look at for my pool and even have a good selection of hot tubs to look at!
Best pool company in Ocala. Ocala Pool Boys went above and beyond to get my pool restored back to great condition. Awesome and friendly staff. Kids are enjoying the crystal clear pool. Always recommend them to everyone.
Fantastic service from when we walked in til we loaded Our New Hot Tub on the trailer!!! I recommend getting your spa from them!!! Husband and Wife Team and they Rock!!
Efficient, dependable, and good. Great crew. Cleared up my cloudy poolin a very short time and I had tried for a month!
Very professional and awesome team! These are the most honest and helpful people you will ever deal with.
Very nice place...great people...
Thanks Ocala Pool Boys! Fast, friendly, and professional service. They can answer any questions you may have. Will definitely be back.
I love my hot tub and the exceptional service I receive from the owners and staff. It is so nice to have a family owned and operated business close by to get all my pool and hot tub supplies.
Ocala Pool Boys Have been great for me my pool.It looks great thanks to some hard work by Mike and Steve. All of you guys are awesome! If you havent tried Ocala Pool Boys you are missing out.
This is my first time owning a pool and I have yo say this place rocks. As a newbie they have been very helpful. Thx yall.
Ocala Pool Boys is the best pool supply and service store in town. Always helpful, extremely knowledgeable and punctual. I would not use anyone else in the area.
Mike Mitch is the consummate professional. My first experience with him was when I walked into Ocala Pool Boys to purchase a pool liner. I actually knew exactly what I sought. Mike Mitch didnβt try to up-sell me. He didnβt try to be the bothersome sales person or try to talk me out of getting what I wanted. He either knew that wouldnβt work or just with his experience wanted to do what was right or complete the transaction, I donβt know. I was tremendously delighted. I was SO satisfied, that I actually bought more items that day that I never planned on buying like phone cases that were waterproof and some pool toys which he practically gave to me. You see, his entire attitude was just GREAT and laid back, but he could have taken the sale completely different with me! He knows how to approach and handle a customer! That means everything to me! Letβs talk about his knowledge, this guy knows his stuff and you can feel his pool energy! You can tell that he has been doing pools for an extremely stretched time. He was able to help my husband and I figure out some things with our chemicals and setting up our new pool. We have found our pool store even though we live in Dunnellon, we will drive the 45 minutes to get to OUR pool store, Ocala Pool Boys! Might as well call it Lisa Simmons Ocala Pool Boys Store! Love you guys! Thank you so much for making such a great impression me! It really takes a lot to do that! REALLY does. #hardtoplease now a daysβ¦ You donβt find a lot of companies that take care of the customer from start to finish anymoreβ¦ Please, donβt ever change or get burnt out! Keep up the great work!
We love to support local businesses and Ocala Pool Boys is 100% customer oriented! They are informative, attentive, and always reliable. We always recommend Ocala Pool Boys!!
Very knowledgeable and friendly staff. Would recommend them to friends and family.
Staff is extremely friendly and knowledgeable. They will get the job right the first time.
I have had pools my entire adult life yet never come across a pool supply and service company with as much integrity as the Ocala Pool Boys staff. They know who you are, how your pool works, and never try to sell you something you do not need.
Hands down the best pool store in central Florida. They always go above and beyond, customer service is their top priority. And they always stand behind their work. If you need a pool store go to pool boys.
They are great alway come out and do weekly pool cleanings without issues. Pool looks great!
Hello Ocala,The pool boys are a genuine Gem to our community! We have received their impeccable service for almost 2 years as they are family oriented with fair prices, proper advice and old fashioned family oriented customer service -southern style! When they can not offer extended difficult pool service needs they offer the right contractor for the need necessary! Ie. concrete work or pool feature creation - very impeccable contractors. But, they are available to address most pool owner needs and are of the utmost professional cleaners, suppliers and technicians in the Central Florida area. Trust them with your pool needs! Rob and ClaudinePS. Mike, Cheneay and Steve are Amazing caring Folks! Give them a try!
Great store and great people. Fast exceptional service & they never sell you anything they dont need.
My go to place for everything pool related! Great service every time!
We just bought a spa and we were thrilled with the installation. Steve + Mike took care of all of my needs on time and did a great job.
Great help when you have a problem and when you need regular maintenance help for your Pool and/or Spa. They have never steered us wrong.
Friendly and efficient!!! .....Spa time...Lets Gooooooo! Thanks Ocala Pool Boys! π
Great
Great service extremely helpful and friendly staff. Highly recommended
Very present and knowledgeable staff, had all the answers to my questions. Highly recommend!
These folks actually get it in regards to running a Buisness. They do what they say and always there to help in any way. Cant ask for anything else. They are second to none. Yall are AWESOME!!!!!!
They are great. Found a control board for my jacuzzi that no one else even had a clue it was out there.
Very professional, friendly, and helpful....call them
Absolute best pool place Ive ever been too,i drive an hour just because of their service! Refuse to go anywhere else!
Best place to go get your pool supplies!
I purchased an above ground therapy pool complete with pumps, filter, heater, plumbing etc. I set up the pool, but hired The Pool Boys to do the plumbing.They were freindly and seemed to know what they were doing.They connected all the hoses and stuff and it all looked good.When I filled the pool with water there were immediate leaks .Called them and they came back out . Well instead of fixing what they screwed up (they didnt even try) MIKE MITCHEL proceeded to trash my equipment saying my new stuff isnt any good and that I needed to buy his brand of pump, filter, hoses and fittings .Im like my stuff is new, why should I buy his junk. He wasnt happy that I wasnt forking over any money and left.So I started checking for the problem with the leaks myself, and I discovered out of 6 hose connections 2 were improperly installed which I repaired myself. Also 2 leaky threaded connections just needed to be tightened which I did . And the last problem which they said was a difficult and expensive fix I took it apart cleaned everything up put teflon tape on the fittings (they said wouldnt work ) reassembled it with 2 hose clamps and Voila no leaks .Mitchel quoted a price of $400-$500 for his JUNK but I fixed everything for NOTHING . So be carefull dealing with this guy, he doesnt stand behind his work and he will surely try and rip you off .I have a low opinion of him . Michael Robertson
My service was great shea was wonderful and bob the tech was awesome. They were booked up when i called and due to my situation she worked my mother connie davis in! I had called thred other companys and they didnt even answer phone or return my call! These boys has won her business ty so much
Great service! Best pool store in town!
Great service and very quick response!
Hands down the BEST pool service business in town!!!