They made the best of accident. The best choice to give the insurance company. From coming in for evaluation, to actual repair - I was well taken care… They even made the car rental work seamlessly.

This was just a short visit for an insurance adjuster, but I have to say that everyone I met was very friendly and helpful. They seem to have a genuine culture of great customer service.

Excellent service. Very professional and responsive. Friendly. Communicative. Convenient, handled all the insurance stuff and had relationships with rental car companies.

I used Uptown Body years ago and was extremely happy with them then so returned recently when my car needed further work. My experience was just as great as it was before. Steve was amazing and always communicating with me which I truly appreciated. I highly recommend this place. My car looks really great!

Amazing place! Our service was spectacular! Working with the folks at uptown was easy, and made things run smoothly during a stressful time. We called multiple times because of insurance questions and extra service question. Uptown was respectful and patient as we navigated our insurance. Thank you, uptown team!

Had a great experience with Uptown recently. I appreciated the small touches (helping hook me up with their rate at Enterprise, being able to leave my rental with them when I picked up my car instead of having to shuttle back and forth, and my car being cleaned and dusted inside when I got it back!!!!). I appreciated all of that and will definitely use them in the future. Thank you Uptown!!!

5 star experience. Top notch attention to detail and meticulous work. Great customer service. My car ended up looking brand new. Uptown is absolutely the best in class.

The people who work at Uptown are the very best! Their work is always top-notch, and the customer service is extraordinary. I recommend Uptown without reservation. You will be happy!

Giovanna and everyone at Uptown are a perfect example of professionalism and service. From the minute my insurance called Uptown, they had a tow truck at my house in 20 minutes to pick up my damaged Audi SQ5. From there, they had perfect communication and transparency and seemed to have my best interests at heart (compared to my insurance).I wouldnt hesitate to recommend Uptown for any bodywork and painting needs. Every employee I interacted with was friendly and helpful, from the front desk to the team in the back.This is the reason everyone loves them.

I own more cars than I am ready to admit and I make substantial efforts to assure that these are maintained well. I have sufficient confidence in the quality of Uptowns work and in the integrity of their business practices that I do not seek alternate bids. I am very critical, but have always been very impressed with the quality of their work. I enjoy each visit as I really like the personnel and the owner has become a friend. Highly recommended

The staff was polite and kept me posted all along. They worked well with the insurance company so the billing was seamless, unlike my experience at another body shop 2 years ago. I recommend them highly.

We highly recommend Uptown! They made the process of getting our car fixed easy, quick and streamlined. Our car was fixed, the shop and our car was clean and spotless. A one of a kind body shop that we will use in the future!

Very happy with the work done on my brand new polestar, they fixed the damage some knucklehead did while parallel parking in front of my car. They did the work fast, kept me updated throughout and the finished product was back to brand new. Call them if you find yourself in need of some repairs, I would certainly do so again if needed.

Uptown Body & Fender is so kind and caring, professional, and explain everything needed with ethical communication, treating customers with the respect you would want for any loved one. My car came back to me on time, beautiful, and whole.But more importantly, the people in the office are down to earth and i felt a real lovely connection to everyone there. Thank you so much for making a stressful event somehow healing.

I highly recommend Uptown Body & Fender. I have been going to them for many years. They do excellent work and their customer service is fantastic.

Uptown is a model business -- clean, staff is friendly and appears well treated, very professional. Work was well executed and the car returned cleaner inside and out than its been in a while. My car probably felt like it went to the spa for a few days.Uptown was recommended by insurance carrier and their prices were consistent with online info for car repair costs; not cheap, but fair.

I brought my car in for repairs after somebody hit it while parked. There was a fair amount of damage and Giovanna and her crew did an impeccable job repairing it and we’re so thorough. The car looks brand new! They are professional, courteous And go above and beyond for their customers! I highly highly recommend uptown body and fender! That are top notch !

The staff at Uptown are professional, courteous, and attentive, and the work is excellent. I would definitely bring my car to them in the event of an accident. I highly recommend Uptown.

My car was hit while parked. It had body damage that needed repair, potentially some replacement pieces, and repainting. Uptown quoted a fair price, was clear about the repair work that needed to be done and what could potentially change once the damaged pieces were inspected, did a great job fixing and repainting everything, worked quickly, and were open and communicative the entire time. I highly recommend them!

Their service and work was outstanding! They even arranged to have my car seat reupholstered by a nearby vendor and had the car returned to their garage within the time frame proposed.

My experience with Uptown Owner & Staff was excellent 👌. Once I walked inside I knew the quality and professionalism would be outstanding. I can honestly provide all praise and compliments for the service I received. I definitely will recommend friends and family to go Uptown for any issues about ones car.

Had some left front headlight and fender damage from a fender bender. Uptown did a fantastic job, from online quote to drop off to repair to pickup. Fantastic staff. Very professional. Excellent work. Hope I don’t need to use them again, but would go back in a heartbeat if needed.

Each time I take my car into Uptown, the experience gets EVEN better ! Wow !Great customer service, lovely espresso ☕️, fabulous communication regarding what is happening in - real - time to my car while it’s in the shop, non- stop happy employees ( who care about the customer 🌟), the list goes on .Run, don’t walk : to this fabulous body shop experience .

This place not only does great work, but they offer the best lattes while you wait! I will always take my repar work here and will recommend it highly!

Uptown has been the only place Ive gone for repairs on my cars for the past 25 years or more. Giovanna and the staff at Uptown are amazing. Professional, polite, friendly, welcoming, and much, much more. I will continue going to Uptown.

Excellent, friendly service, unlike any other auto shop Ive been to. No appointment needed for initial estimates, just drive into the garage. Giovanna & her team are outstanding!

The front bumper got pulled loose & broken on my car so I needed it replaced. Uptown did a great job and they even touched up a couple of small random scratches/chips so they looked better & won’t rust.The job ended up taking 2 weeks (was estimated to be 1) mostly because they had to wait for insurance approval for some additional damage they found.My only minor complaint is that I only ever proactively received 1 call telling me there was a delay. It would have been good to get at least 1-2 other progress reports without me having to call. But really, overall this is a great shop that does fantastic work with really nice people.

Fantastic body shop. A unique experience. Great staff. Super professional and friendly. Clean, fast, clear. Highly recommend!

This wasnt my first time at uptown, and the reason that I kept going back to them is because of the way they treat you, whether it is in professionalism, hospitality, or the care and respect that I experienced at this location filled with wonderful people. And mostly I loved sitting at their waiting room which was filled with warmth of hope and encouragements that we all in need in our lives nowadays, to specify I am referring to the beautiful words of wisdom hanging around that waiting room. And this tells you what they are really about, its not just a business to them, from I can understand, meaning they really do show care as best as they can. Keep it up guys, and wish all the best.

The total experience at UpTown is so wonderful that I might be tempted to have more damage to my car so I can go there again! The work is complete quality and the people are consumate professionals plus kind and gentle handed. The interior design of the non-working part of the garage where one is greeted and checked in plus the waiting area with an espresso machine and full line of teas ..... well, you feel like you are in an art museum or a lovely hotel!

Excellent professional service! Great management. Above and beyond in caring for customers.

Open communication, timely, friendly, accommodating, professional. Sums up Uptown Body & Fender nicely.

The staff and management are all very helpful and aim to ensure the least amount of disruption a damaged automobile causes. They help you with pick up and drop off, car rental and are very professional working with the insurance company. I’m always sorry to have to use their services but they make the best out of unfortunate experiences.

They did a great job on was on time. They treated me very well and they was very professional. I would tell everyone to go there.

Loved everything about them and there quality of work. Steve along side all of their employees where great. I Love their attitude, work ethics, and there communication throughout my whole experience with them, Im so glad I chose and went with them. I DONT SEE MYSELF USING ANY OTHER BODY SHOP BUT THEM MOVING FORWARD! Let me be the first to tell you that you wont regret it. Also make sure you show up in some dodger blue theyll be sure to cut you a deal!

Polite, good work, great communication and super clean shop!

Fantastic service and communication. A delight to work with.

Best shop in town! They are fair, communicative, on-time, and they do top-notch work. They also cleaned my car... a very unexpected bonus for a bumper repair. Thank you! Uptown is part of the community... stop in, say hi, check out the local art on the walls.

The best service, quality professionals did a phenomenal job on my Juke. I will recommend uptown to everyone I know!!! They treated me like royalty, and I got a great cup of cappuccino to boot! 🥰

Car had a scratched bumper. Shop did a great job. Looks brand new. Will return in the future.

Could not recommend higher. They went above and beyond to accommodate my requests at an exceptionally low price. Thank you thank you!

Uptown has been my go to body shop for years. They are thoughtful, communicative professionals who take great care with the quality of their work. They truly support the local community as well. They have local art displayed on their garage walls and they have hosted art & non profit events in their beautiful and immaculate space.

Uptown did their job plus. Plus helping me navigate the the time gap waiting for driver at fault insurance to kick in. Uptown knows just how long to wait without causing delays and communicated frequently that first week getting things rolling. Uptown makes the rental car connection easy. Uptown does a great job on cars and understands customer service. Doesnt matter that I am the thousandth customer who get rearended, I was treated as an individual who had a bad experience and needed assurance things would get fixed. And I was treated to a very funny real life story by Giovanna.

I had to take my Lexus SUV in for some rear-end repair and after some research, I decided to go with Uptown Body & Fender in Oakland. Upon my arrival, I was hooked up with Rodrigo Serpas the estimator. He was very professional, responds to all my emails and questions within 30 minutes. I went in with a dirty broken SUV and it came out looking like new. Thank you, Uptown Body & Fender, for having such great employees. I will be a repeat customer.

The whole team is eager to serve, and we need to honor their success in building their people. It is very pleasing to see how much they care about their customers.

One of the best body shops ever been to everybody is really nice impatient

My car was hit on the passenger side, damaging the bumper, door, and quarter panel. Uptown did a wonderful job of fixing the damage, the car looks like new! Thank you, Uptown staff and crew, very professional, personable, small business providing quality workmanship.

First of all, how many body shops have art on the walls and cafe tables?? But that’s not all. Everyone I interacted with at Uptown was genuinely friendly and professional. And they do exceptional work—my car looks like new. Thank you, team!

To be honest I felt like I had a brand new car, the paint job was pretty exceptionally beautiful. The customer services was great, they updates you on all services to carried out at every stage. Thank you all

Uptown runs its business the way all business shout be run: wonderful relationships and customer service, on time, responsive, great work and reputable shops they partner with. Love the people, the waiting room, and the espresso! Plus my car always comes back so clean and done right. Giovanna the owner is a gem.

Everyone at Uptown Body & Fender were courteous and responsive in helping me during the insurance claim process. Upon arrival at the shop, I was meet with kindness and promptness in handling the process to repair my Prius. The arrangements to get a rental car was seamless. I am so happy with the body work. It looks like a new car. The overall customer service is excellent!!

Uptown is clean, professional and really values their clients. I’ve never been to a shop quite like this. I felt really taken care of. Thank you!

The atmosphere was very warm and welcoming. I learned that the company I work uses this shop and that on top of the great treatment of my wife and I made my experience spectacular.

They informed me when my car would be ready but it wasn’t until a day later.They have a convenient shuttle service so getting to and from their location was quick and efficient.I noticed upon leaving my passenger seat was in the recline position and the seat emblem was broken. They had pictures taken the afternoon of the morning that I brought it in showing the broken emblem and therefore stated it was not their fault. I believe I would have noticed it that morning but could not swear to it. I seldom have passengers It left me with an unsettling feeling.The work on the body was excellent.

Super friendly staff and my car was sooo clean and perfectly fixed when I picked it up!! So happy and highly recommend. They also have beautiful art from local artists. My go to body shop.

I was glad to have discovered Uptown Body & Fender to be the caliber auto body repair business as what my insurance company had informed me. I always look to support local/privately-owned businesses whenever possible.Being that Im still working-through finding my way in the area from a relatively recent move -- unable to do as I intended and planned in doing so due to coVID19 SIP/restrictions -- grateful for the-powers-that-be properly guiding me to Giovanna and Mike and Steve. They and their staff were/are, also, very accommodating in assisting me re: varied other matters a/w the timely repair of my vehicle.And, as an RN, I was/am relieved to witness an organization be as proactive as Uptown Body & Fender in their mindfully deliberate compliance w/ CDC recommendations during this Pandemic.Additionally, Giovanna does make a refreshing latte and cappuccino !!

Uptown Body & Fender is an amazing place. The entire staff was friendly and accommodating. Rodrigo was the service manger who assisted me. He was extremely helpful and professional. He explained in detail how the damage on my vehicle could be fixed. The work they did was on my vehicle was exceptional and was done at a fair price. The building that houses “Uptown” is a story in it self. From the creative “Uptown” sign on the front of the building to the skillfully designed interior make this a very special place. There are at least 100 paintings that were done by a local artist which are beautifully displayed on the brick walls inside. It almost doesn’t seem like an auto body shop. Across the street is another building where “The Oakland Palestine Solidarity Mural” was beautifully painted by several artists from around the world. This incredible mural is about 15’ high and about 100’ wide. Giovanna who is the manager at “Uptown” took time to give me and my friend some of the rich history about this lovely mural. Even if your vehicle doesn’t need bodywork right now you might want to stop by to see the incredible artwork and maybe pick up a business card while your there. This is not your typical auto body shop. It’s a wonderful experience in every way.

I have used Uptown over the years whenever I have body work needed in one of my cars. They are very customer service oriented, professional and have the cleanest auto body shop I’ve ever seen anywhere! It might be in part due to the fact that this is a woman owned business. Giovanna is also very generous to the community and let’s community organizations hold fundraising events in her shop. It’s a fabulous space and she is very gracious.This time my car was determined to be a total loss and the shop handled everything with care and concern. In the past the work has been top notch and on time. I highly recommend Uptown for any vehicle body work.

Vandals broke window and damaged door. Uptown did excellent repairs and gave me an unexpected discount! Friendly, professional, excellent all the way. Im never going anywhere else.

Always upbeat, honest, and high quality. Really appreciate how Steve communicates and how he works to get you a good price. Also like the nice environment of the shop. Ive returned to get work done there when I need it, and recommend it to you!

I went here because they were very close to my house and highly rated. They were very friendly and professional. They even went as far as trying to save me money by mentioning a current promotion. You can tell they value customer service.

The customers service is excellent. My rear bumper was superb after the fix

Uptown Body and Fender exceeded my expectations with their prompt communication, honesty, top notch work and warm and inviting atmosphere. I am so very glad I found them! They did an excellent job and I would highly recommend them to anyone in need of vehicle repair. Wonderful people and fantastic work! Thank you again so much!

Outstanding customer service & body work.

The service at Uptown was spectacular. Rodrigo was very professional, helpful, directed me to find the correct part for my vehicle. The paint job they did was perfect and the work was completed very very quickly. I would highly recommend Uptown for all your bodywork needs.

Fabulous service and thrilled with the results!

Over my 30 years in Oakland I have used Uptown whenever I needed body work done (on car, not me!) It is so unique that it is hard to describe .....Like how many body shops have professional art work on the walls and in the office/waiting area? They are so customer centered to assure we are comfortable and understand all of whats going on. They are organized, efficient, took care of calls to rental car company, and practice all virus safety measures.The especially exceptional experience for this minor bumper repair is that they discovered the reinforcement/impact bar was damaged under rear bumper, which is a safety issue. I bought the car used and was not informed of this and it was not repaired it as it should have been.I asked them to go ahead and replace and it did not delay the completion of work. In fact it was ready sooner than I expected!AND they completely washed the car! Whenever you have the choice use Uptown! Insist Insurance use them!

I have been a customer and fan of Uptown Body & Fender for many, many years. Today I picked up my 2016 black Mercedes after repair of significant right quarter panel and both doors and rear bumper. As always, the work is excellent, delivered in impeccably clean condition. Looks like a new car. Lady “Boss” Giovanna is terrific as is the whole crew and the shop is always immaculate. I couldn’t recommend Uptown more highly. I wouldn’t keep returning if not overly satisfied.

Really excellent service and superb workmanship! Great place to get your car repaired!!

Really great service, communication and work!

Beautiful Business, Excellent and Very Professional

Great shop. Happy with my car/body repair after an accident. Worked with insurance kept me informed. Kept the deadlines.

Not only do they do great work, but the staff is the nicest, polite, empathetic group of people!

I walked into what was a garage art gallery. beautiful drawings of food and people in water colors. Steve Villa did the estimate and although i didnt get repairs done on the car, staff were helpful in references. NO CHARGE FOR THE ESTIMATE AND CARE STORAGE of a few days. thank you- momii palapaz

My car had an attempted theft, I called my insurance company they recommended I take it to Uptown Body and Fender. During this time of shelter in place they were very good about how they were handling social distancing and still being professional and efficient. They got my vehicle repaired within 24 hours of drop off, they kept me abreast of all the work orders and insurance needs prior to my dropping it off. Should I ever have need any type of body work I would definitely take my car to them. I truly appreciated their diligence and professionalism.

Excellent service! Steve was so gracious and always available. Car looks better than before the accident. Shop looks more like an art gallery than a body repair shop.

Fast friendly service

Today was my second visit with my vehicle in the past few years. The owner and Rodrigo were helpful and so personable. If you need body work, this is the number one choice for me!

Uptown is always professional, prompt, and transparent and they did an excellent job with my car. Highly recommend!

Very professional and fast with repairing my car

Had a minor fender bender to front fender and insurance covered repair at uptown, which is a fantastic body shop. Been there before and service us always gracious and prompt. Owner Giovanna T has built a great business, team and an exciting space in which customers and cars are treated so well!

The experience at Uptown was excellent! I dropped off my car and within a week’s time it was done. The front staff was very nice and made everything easy for me to understand by providing a detailed printout of the length of time each part of the process would take. I would highly recommend Uptown to anyone!

A wonderful place with friendly, experienced staff. Won’t go anywhere else, ever. Outstanding customer service in a lounge-like office, with coffee or tea if you want it, matched by their reasonable estimates and the high quality of their work. Best possible experience.

I recently decided to take my car to Uptown Body & Fender to be serviced after reading their reviews. I was not disappointed! The minute I walked in I was pleasantly greeted by everyone I encountered, asked if i wanted coffee/latte/cappuccino, and just felt welcomed and like family. The work they did was exceptional and even saved me money by throwing in some elbow grease freebies. These folks are class personified! Id strongly recommend Uptown Body & Fender to anyone in need of any auto repairs. Thank you ALL!

Very good work. Friendly, efficient people.

I am truly appreciative to each of you that took care of my car. Your customer service, kindness and professionalism is amazing. Thank you very much, indeed!

Very nice and clean shop with excellent staff!

The people there are quite professional no matter what race u are. My car came truly like it came from the dealer. Seeing a thou Oakland has a reputation not very good in some eyes, atleast this place is one of the eyes openers /pleasant place for Oakland business. I was extremely happy with what I had done. Im quite greatful.

Giovanna’s shop is the only place I will ever take my car(s) for body repairs. Her team is top notch, the service is out of this world, and I know I can trust the quality of any mechanical repairs that needs to be performed. From beginning to end, you are well taken care of (including arranging for a rental car for you).

Uptown body and fender was amazing! They have impeccable customer service. I was referred here by my roommate and I’m so glad I went with Uptown body and fender. The owner is so incredibly friendly, made me feel welcome, and even gave me a discount since I am a public school teacher. Her generosity means the world to me and I will definitely be back if I ever need work done on my car again. Highly recommend!

Very pleased with the results from this body shop. They are so honest and professional and courteous

Love the Dream Team at Uptown. Extremely professional. Retro decor & very clean. My car looks great. Please try they’re amazing services🥰

We had an accident and brought car to them for estimate. Although they were not an approved shop with USAA, our insurer, they were totally up to speed with dealing with USAA. The estimator, was a former adjuster, and he was very knowledgeable and helpful and available.... Unfortunately, our car ended up being totalled, so we did not have repair done. But, we had a good experience, considering the circumstances. Very responsive to our questions.

Perfectionists, Artists &Magicians at a reasonable price!I need a 10 star option! This IS the place youre looking for.Somebody T-boned my beloved, pristine 16 year old Nissan Z. I was banged up; the car was mangled. Of course I was sure the nasty insurance company would total my old car. I was heart-broken. Several folks on Nextdoor recommended Uptown, bless them.I arrived a raving mess and the folks there were so kind, as if theyd never heard an accident story before. Rodrigo - what a prince of a guy. He made everything so, so, so EASY for me. He found a way to get the repairs done without getting the car declared a total loss. (!) He dealt with the insurance people. He had the rental car people pick me up at the shop. He kept in constant contact. I confess to being a quirky old lady obsessed with her old car and he humored me. Rodrigo was kind and gracious and took care of everything, every step of the way.I picked the car up yesterday and it is PERFECTION. You should see it! Its as good as the day it was born. Like nothing ever happened.Exquisitely detailed inside and out. Drives like a dream. Its happy; Im ecstatic.I find car places a little intimidating. The place is not what I expected. The folks at Uptown are the best. So friendly. So helpful. So concerned. From the first, theres the sense that theyve got this for you.The place feels like an art museum. Yes, complete with interesting artwork and sculpture. A lovely waiting area with snacks and drinks and comfy chairs.Clearly I could run out of adjectives (or space) raving about Uptown. In short, the work is superior, the customer service is fabulous. They are the best. The BEST.

I cant say enough good things about this operation. If you need body work, take your car here. If you have a business, and what to see how an excellent business is run, pay this place a visit.

Repaired punched in lower front bumper with heat treatment - excellent job on repair

I love their work on my car, its always Awesome 👌 😎 👏 🙌 ❤ ♥

Amazing work. They addressed all my concerns and then some. Super easy to work with and car was finished on time and SPOTLESS to boot!

They did a very good job. I very please with the results.

I’m very happy 😊 with their service. 👍 The only thing I wished was when I dropped off my car 🚗, they’d provide me with a receipt 🧾 that says they have my car. Other than that, I highly recommend.