Awesome service and these are core guys who can give you good equipment advice. Great shop, great people, great service. Highly recommend.
Purchased a couple windsurf boards and sail rigs online after some advise form Jesse and his team. They were right on target with exceptional knowledge of their product! I did have some damage during shipping which was quickly and easily resolved with the Route insurance. I am a very satisfied customer because of the amazing customer service that Liquid Surf and Sail provided (seemingly a rarity in todays world). I will purchase equipment here again!
I was skeptical about this outfit from reading some reviews but trusted my gut instinct and went ahead and placed my order for the beach balloon wheels kits; got confirmation right away then followed by shipment details. Item was delivered to my front door on the exact promised date. Box was in good shape and items were in great packing condition.
Its kind of funny that the same day I get a review request for liquid surf and sail I find out that my purchase wont arrive for another 3 weeks.... At the soonest.So, I cannot comment on the product, a Evo 3.0 sail drive, $2400....However I am very disappointed and annoyed that at the time of purchase I was not told that there was a month + lead time on my purchase...Despite having had email and verbal communication with liquid surf and sail prior to my purchase.And I will be leaving the country in 3 weeks....A few days later now, Liquid surf and sail contacted me and corrected the issue, product has shipped. It seems a store clerk wasnt up to speed on delivery schedules..Customer service matters and Im glad they stepped up and worked on rectifying the issue.
I ordered my Kayak from them on 8/26 and although I have yet to receive it (should be here by 9/3), the communication from them has been excellent and I can already tell they know their stuff and are extremely professional and customer oriented. If you are looking to purchase something online for your water-time activities, look no further than Liquid Surf and Sail!!
First time buying something from this place and the customer service was absolutely amazing. Jesse not only helped us with all aspects of the trailer even directing me to the parts store to buy the right tow hitch but he also went with us to the UPS store to get the title paperwork done for the trailer. Please, I would definitely go back and buy from him again.
My boyfriend bought me the Aztron Titan 2.0 inflatable SUP as a gift. I was so excited and couldn’t wait to try it out. I went paddle boarding with a friend at the beach the following weekend to test out my new board. The water was flat and there were no waves. I inflated the board to the recommended PSI which is 15. When it was time to stand up on the board, I was able to do it but found it extremely difficult to catch my balance. Mind you that paddle boarding is nothing new to me as I’ve been doing it for about 9 years now. I also have a hard SUP. I thought that maybe I didn’t put enough air in it. I then went back to the car and added more air to it (over the PSI limit) and then tested it out again. It was still not stable enough.The next week, which was 1 week after the purchase date, I called the store and explained the situation to them. I was then told that because the board had been used that I was unable to return it. How is a customer supposed to know if they like something unless they try it? I tried their product, didn’t like the product and now they will not issue a refund. If this was a hard SUP being returned, they would have no idea if the board was used or not since the hard SUP’s don’t come in any type of box/packaging. The employee recommended selling it online like Craig’s List or FB Marketplace. After doing research, I realized that the store sold my boyfriend an overpriced board. They sold this board for over $300 over the market value! He paid $849 (before tax). The same exact board brand new online is selling for under $500.Not only would I not recommend anyone to buy an inflatable SUP, I also would not recommend buying a board from Liquid Surf & Sail. They clearly only care about their sales and do not care about the customers experience.
Was in the market for a new kite surf directional board and I bought from Liquid, which was a great choice.Jesse at the shop was particularly helpful- very knowledgeable, friendly, and very dedicated to getting me the right board. After telling me about his own riding style and board choices, and asking about my own experience, he steered me to size down to the Slighshot Celero 56 (I had been leaning toward the 510). I had my first session yesterday and it felt great, I think he advised me well.Reasons I would order from these guys again:1) Helpful and accurate advice from knowledgeable staff2) Quick shipping with good tracking3) Good pricesOverall-- Five stars for Liquid.This shop is great, and has been added to my bookmarks short list for kitesurf shopping.
All around great service from the get go even with out of stock items and refunds processed quickly. Then following up with orders and waiting patiently to enjoy my time on the water. Looking forward to my next purchases soon!For those who dont understand, there is a shortage of stock across many industries due to overwhelming demands and production of products slowed down. People forget that we all have been locked down and are unable to work at the same capacity as before many other online retailers face the same impact. And please do not compare this experience to how quickly Amazon got you your delivery!
I ordered a Duotone kite pump which arrived in good time. I would only ask that the shop uses environmentally friendly packaging - less plastic wrap and tape. Perhaps just a carton box would suffice (?). Overall, happy with the order!
Great shipping. Great stock. It is the Amazon for water sports.
Cory was excellent to work with! Spent time with me answering all of my questions over the phone and had my kayak delivered to California within a week. Great buying experience and will definitely be purchasing from here again.
Ordered a week ago. Still waiting for shipping confirmation. Hopefully soon. Update...got a call today saying my kayak is shipping tomorrow. They have been very nice and helpful. Cant wait to get it
Incredibly fast service and reasonable rates. I got an uphaul for my windsurfer which was better and half the price of the local board shop.
Jesse provided you excellent service and was very responsive. Highly recommended
I called in with questions about foot straps that they sell. The sales rep gave me the information I needed and also offered a couple of alternatives with pros and cons of each. He really knew his product line and what customers like and dont like about different items.
Very satisfied, product as described and very fast shipping. Will definitely shop with them again.
Excellent Service! My Yakima SkyBox arrived on time and with out damage. I order from Texas. Definitely recommend Liquid Surf & Sail - Thank Yall!
I bought two Fanatic paddles from them to be shipped. They shipped super fast and I got the paddles way before anticipated. The shipping was very secure, and the product was exactly what I wanted.
This store has some of the best customer service I’ve seen in a long time. My order was unable to be filled due to a back ordered part, they sent me a more expensive one at no additional cost to me. Absolutely recommend this company over and over again!
Everyone was nice and knowledgable, I asked a lot of questions and called back several times with additional questions. Even though I talked to different people they were equally nice and knowledgeable.
I typically don’t leave many reviews but feel the need to with this purchase because it was such an easy process. The owner, Jesse Cors, of Liquid Surf and Sail is the perfect example of great customer service.My wife races the Texas Water Safari in a conoe every year but we were in the market for her first kayak for the Alabama 650.We were unable to find an Epic V7 or V8 anywhere online when I stumbled across his website that showed their inventory and I called the store. Jesse answered the phone. After experiencing his energy and motivation to help, I knew I wanted to do business with this company. I decided the Epic V7 was best for our needs and made the purchase over the phone.He explained the packaging and shipping process. He provided emails of my receipt and tracking details. It left his shop the next day well packaged in bubble wrap, boxed, and wrapped in plastic. The shipping took a few days longer than expected but the shipping company did provide tracking information and they did accommodate me for the final delivery to my home.The shipping was hard on the packaging but there was no damage to the kayak. The shipping information gives specific details to open and inspect your item before the driver leaves and I did only to find it in perfect condition.Again, I am very please with how well the transaction took place and Jesse’s amazing customer service. I will definitely recommend his shop to all me friend and now know where to turn for all our kayaking needs.
Super easy transaction. Placed my order online Monday evening and by Thursday my kayak trailer (contained within 4 boxes) was sitting in my driveway.
Jesse Cors is a great customer service representative. I would definitely do business with them again.
Prompt order fulfillment. Product exactly as ordered, and arrived quickly with easy tracking.
I wanted a certain kayak and I couldnt find it anywhere. I called Liquid Surf and Sail, they didnt have it in stock, but were getting some more in soon. I waited since I live in PA where the weather is awful this time of year and wouldnt get out on the water anyway. If I had any questions or asked about the status of the kayak, Jesse was quick to answer my questions. This is a great company to deal with and if someone I know would like to buy a kayak, I will definitely point them to Liquid Surf and Sail.
Stopped by here looking for a fishing kayak. The staff is extremely friendly, knowledgeable and helpful. They sell great brands like Native, Feel free and Bonafide. They pulled out different kayaks to show me and helped me find what was best for my needs. If you are looking for a kayak I definitely recommend checking them out.
Great customer service I ordered a bending branches paddle I was emailed the next day that it was on backorder and that I could get a refund or they would help to find a similar paddle from another manufacturer that was comparable. I was told the bbslice hybrid would not be in stock till aug2. Which was fine with me since I have other paddles needless to say Alex emailed me last week saying my paddle was early and on the way I received it the next day July 14thIm very happy with liquid surf and sail and I WILL buy from them again and highly recommend them for all your paddlesports needs.David Manevich
Very friendly and knowledgeable staff. Nice job packing the paddle board. Arrived with no issues. Thanks guys!
Great prices, but shipping was a little slow.
I ordered my new foil windsurfing equipment from them, so I have not even been to their store yet. Jesse was really helpful. When he realized the 2020 Naish Micro Hover and Jet 1150 foil set were both out of stock, he upgraded me to the 2021 models for no extra cost! Good move because on-line I could have gone to other dealers for my sails and rigging depending on what was available and prices, etc. I stick with Liquid and so far Im not sorry. They are responsive to questions and the shipping prices are very reasonable.I was motivated to edit this review, because when Naish messed up and drop-shipped me the wrong foil set, LS&S again really took care of me. To return it, I had the inconvenience of taking the whole set to the nearest FedEx drop off. I live in the country so that was not so close. Luckily my friend was going to town the next day, so it was not an extra trip for us after all. But Jesse felt bad that we were inconvenienced, so he threw in 3 free t-shirts and more impressively, a roll of sail repair tape (worth $18)!LS&S understands how to do business!
Great experience. Jessie the owner and his team are super knowledgeable and cool and responsive to emails, calls, etc. I had to leave town just after I purchased my Dorado Kayak 13 so I am chomping at the bit to get back today to launch tomorrow. Now I can reach North Americas largest reef in a short 5 minute pedal off the beach and with my new and killer 38 Koah spear gun (highly recommended too), I can put meat on the deck for dinner. Will be a lifetime client of Jessies for sure. Good people!
Fantastic customer service and help, probably the best kayak store in Miami Dade. Helped me purchase a Big Fish 105, show me all the features, and how to properly rig it on my car!Edit: and yes free drain plugs!
Picked up the Okeanos 126 x 31 inflatable for travel. Beautiful board. Great value with the board, roller bag, leash, and hand pump. Very fast and tracks straight. On top of that the valve works perfectly with my electric pump so Im not spent before I start paddling.Glad I found it on Liquid Surf. Excellent deal and reasonable shopping price and speed.
Can someone call me on an update on my Epic V9 order please?
Pretty good communication. Delivery arrangements were very good. Prices were very reasonable.
Awesome windsurf dealer, thank you for all your help!
Absolutely phenomenal.Kayak was shipped from Florida to Michigan in just 3 days. Had a minor problem with the shipping company and some minor cosmetic damage and Jesse made sure that he did everything in his power to make sure I was satisfied. If you dont have a local dealer near you and need to have a Kayak shipped, I couldnt recommend Liquid Surf & Sail enough!
Well I recently purchased a pedal drive kayak from liquid Surf & Sail and let me tell you my experience so far has been awesome they have excellent customer service the guys in there are very knowledgeable and theyre willing to help newcomers like me who really dont know much about Kayaking in general so I appreciate them for helping me get started in the sport liquid Surf & Sail is an awesome place to shop I recommended all the way!!!!
I wanted to buy a paddle-in foil surfboard but had no idea where to start -- what size board? Foil? Mast? Etc. Just a ton of things to figure out and I was clueless. I called a bunch of places and no one seemed to know much. Finally I called LS&S and they were super helpful -- they answered all my questions and got me set up with exactly the board I needed for a good price + shipping was cheap. Highly recommend.
I worked with Jesse on my order for a few weeks and can only describe my experience as amazing! We ran into roadblocks one after another and every time we hit a snag Jesse had a solution for me waiting. He was extremely accommodating and honestly went above and beyond anything I could have wished for! I always prefer to shop local for all my kayaking needs and especially when buying a new boat, but Jesse has changed all that, even shipping all the way across the country was no problem! Ill definitely be buying from Liquid Surf & Sale again in the future! 100/10!
I had some issues at first because the Warehouse took long to ship my order but Jesse helped me sort it. After I received the item, I was not happy with it (manufacturers fault) and asked for a replacement (different brand). I sent it back and put an order for the one I wanted. Jesse helped me out again on the return process, very responsive and attentive. Great customer service. I will be definitely coming back for more gear.
Liquid Surf n Sail is the best store that i ever had such an experience. Jesse, Alex, Cory and others @ the store they are just great people. Exellent communication, customer service, they took care of all doubts and everything went well even in this covid-19 situation. Thankyou all for been such great human beings. I will keep doing business, I recomend Liquid Surf and Sail 100% to anybody and to buy with confidence. Keep up the good work guys!!Cheers!!
Easy to use website. Prompt communication of order status. Shipper was very good at communicating time and place of delivery. Although we did not get ordered kayak color, option provided was still very nice.
Super helpful staff with lots of great options for getting out on the water
My wife and I purchased two different brand kayaks. My choice was a Hurricane brand for fishing and my wife a sleek Stellar for covering distance. We love our boats. Jesse Cors, in customer relations, is a responsive and thoughtful agent for Liquid Surf and Sail and did an outstanding job. We would highly recommend using this company to anyone considering a new watercraft.
These guys are the best! Great equipment, great service. My rig and board arrived in great shape and they did wonderful followup. I highly recommend these guys.
Excellent price! Excellent customer service! Fast shipping! They did all the leg work to get our boat to the Bahamas via another company. Recommend 1,000%!
The team did a super job making sure everything was in stock and helping me adjust my order when a couple of items were not in stock. The Fanatic Ray Air ISUPs worked great. Ray Air Pure package for my wife and Premium for me (I’m a bit heavier). Everything arrived in the expected 5-7 days. Got out on the water today.
Excellent service at a very fair price. I received my product well-protected; and in a very timely manner. Highly recommend Liquid Surf and Sail.
I highly recommend Liquid Surf and Sail. I bought a Laser sailboat via Jesse who did a GREAT job from my first call through to coordinating the delivery. Jesse was very knowledgable about the boat and the complete buying process. He was also very responsive to any calls or emails. The entire purchase to delivery process went very well. Keep up the good work Jesse and Team.
They truly went above and beyond for me! For a novice at paddle boarding, I feel that I learned more from the team there in 10 minutes on the phone than I did from hours of researching on my own. Im sending all of my friends to Liquid Surf and Sail!
I called to check on a specific foil wing. Turns out the last one had just been picked up by an employee. He literally went out to his truck, grabbed the foil he was gonna buy for himself, and sold it to me. Now that is customer service! You guys are the best!
Website was easy. The foil board was extremely well well packed. Delivery was smooth with good communication. Great experience.
Great shop and great service from Jesse!His email support is instantaneaous,He sorted out the shipping for very large items really quickly, and got delivered 3 days laterHe was very helpful to discuss/recommend the adequate gear for me, and refund if necessary.Always nice to buy new gear, even more with this kind of service!I strongly recommend talking to Jesse from Liquid Surf&Sail for anything you may need!
Excellent customer service skills, these guys are first class! Always a pleasure to do business with.
Fast and free shipping for my yakima Supdawgs- from the same place I got my SIC board. Great place to find hard to find outdoor water equipment, especially these days.
Always all good here... They dont know me from a sack of potatos being from NC, but treat me like good folks do... A++
Shipment arrived as described. The assembly portion took a bit longer than we expected. Directions and pictures could have had a bit more to them to make this easier for first time people like me. We love the trailer now that it is fully assembled and are looking forward to brining our two kayaks with on all of our trips!!
This is a great shop. They’re very responsive, prompt with shipment, and have solid business practices. There are plenty of shops out there, but I will always choose to go to this one first.
Jesse has been fantastic. Huge thank you. Jesse went above and beyond to help me get equipment fast for a trip. I will order from Liquid Surf and Sail again and will be sure to recommend Liquid Surf and Sail to kitesurfing teammates/friends.
Found everything I needed for my my windsurf boards at good price!
I needed a Yakima rack component on short notice when passing on a tandem kayak to my son and grandson who plan to visit soon. I sent LSS a note along with my order requesting as rapid processing and fast shipping as were possible. Within moments of receiving my confirmation, I received a message from Jesse indicating that hed already packaged the item for shipment, providing the tracking number, and alerting me that he could not guarantee the 2-Day shipping he was using due to possible Covid-19 delays. All of that took less than an hour after my original order. Despite possible delays, the item arrived on the 2-Day schedule, well in time for my sons and grandsons visit. Am I a happy customer? You bet I am. Very much appreciated, Jesse!
If you are looking for The Best Windsurfing shop... Look no further than these guys! AAA+ rating in my book!
Great customer service! Knowledgeable and no pressure sales. Thank for all of your help.
Super awesome personalized service!
I ended up with a much better mast than I hoped for and I got delivery to Northern Michigan in two days when I paid for three day shipping!
Poor service, compared with online retailers standards nowadays. Out of stock items needed refund (website not updated), wrong products delivered (no explanation as to why). Do not enjoy shopping online when all this stressors are added, likely better to outsource this line of business and keep the brand/name separate to ensure longevity
Great place to shop, Great service very courteous fast deliveries above and beyond what you fine today you’ll be pleased with your shopping experience
I ordered a epic surfski paddle. It arrived incredibly fast all the way to Hawaii!Was very well packaged too.
They are extremely helpful, went above and beyond to all of my questions! Will definitely do business with them again!
Knowledgeable, honest, fair guys. They stand behind the products the sell. Jesse and his crew are the best! They have been treating me right for over a decade! Dave Cariello
Item exactly what I needed and as described. They even accommodated my request as to item color, when they didnt technically have to. Great seller and look forward to making another purchase with them. Thank you, LS&S
Liquid Surf & Sail is my go to for all my SUP needs. Jesse is the man & always gives me the technical knowledge I need to make my buying decisions. Used the carbon Kialoa paddle this weekend & could not be happier!
I decided to learn to windsurf this summer so I searched online for the best place to buy one. I came across Liquid Surf & Sail and could not be happier with the world class service with a personal touch I received. They helped me pick out the perfect setup for me and communicated with me every step of the purchase process, and they continue to be responsive when I have emailed them questions. I know my next purchase will be from them again!!
When you live in Alaska, options can be limited, especially when it comes to kayaks. Liquid Surf and Sail (LS&S) answered that call. Jesse helped me find the perfect kayak. We discussed different builds and they really helped me understand the different options. They did all the leg work from finding a shipping company to ensuring my 18 kevlar kayak got delivered all the way from Massachusetts, where the manufacturer is, to my doorstep in Anchorage Alaska. When my kayak arrived it had some damage. Again, LS&S helped me with the claims process. This company is pretty great in my opinion. Thanks for everything.
Great place to get your summer groove on. Picked up my Solo Skiff a few weeks ago and cannot thank the guys enough. What a fun toy for a 60 year old. Kayak paddling is fun but too many years and too many miles per trip average 20 - 30 miles in one day. The Solo Skiff is like a kayak but with power and I installed a Millennium Folding seat for comfort. Be by Monday to pick up one of your fish bags.
This place is awesome!!!! First time there I was very impressed with ciurtisness and k knowledge of employees. Highly recommend buying there products.
Bought a solo skiff from this guys.Great service . When I went to pick it up the whole staff treated me like a king,they even gave me some freebies. I will rate this store 5 Stars all day long
Jesse was great putting with my relentless emails! Finally got my yak it’s awesome!
Bobby and the team always go out of their way to make sure the customer is informed and satisfied. Good prices and quick shipping are frosting on the cake!
This place excedded my expetitations and shipped my product within a timley manner. Friendly and great communication. It will be on top on my list when researching products they possess to buy. Thank you for a great transaction!
Been working with Jesse on my order for an epropulsion motor and been very satisfied with the level of customer service
Liquid Surf and Sail was a spot-on, one-stop shop - for everything. Jesse is a Gear Master. I was rebuilding my windsurfing rigs after 10 years, and had some difficult stuff - a particular sail, particular boom - Jesse nailed it all. One part got mixed up (not their fault; supplier mixup) - Jesse was on it, fixed it - took calls and emails, promptly and with spot-on fixes. He even found a rare part I needed from overseas, to fix 2 of my boards - when the internet said it was impossible. Liquid Surf and Sails website was massive, clean, and laid out for people who just want the gear and to get on the water (not like some websites, which are set up more as a promotion of particular product lines). Liquid Surf and Sail was a relief to find.
Prompt. Responsive. Great customer service. Friendly
I purchased a Maui SIC Feelgood 11 board and I wanted to post a review since many reviews are for store purchases. The online process was easy and there is great communication. The emails received clearly told me how to inspect the board before signing off for delivery. Overall very happy with the price and service. Now once hurricane Florence moves on I can try the board out.
BEWARE! Call to verify inventory status before your purchase on-line. Purchased a Bonafide SS127 Top Gun Grey on Friday, July 10th via Liquid Surf and Sail website / shopping cart. Received my on-line receipt and called on Saturday to verify their shipping mode. Was advised to call back Monday morning, as they could provide warehouse information on Saturday. Call this morning only to hear that they DO NOT have any in stock, except for a Venom. Needless to say their refunding my $1599.00 that they has since Friday! Now it will be two three days to have the funds credited back to my bank - Liquid Sail and Surf to PayPal, PayPal back to my credit card. Questioning their website / shopping cart, updating inventory status in real time!! What a waste on my time, anticipating a purchase only to hear that its not happening, and now waiting for a refund!!
Bought a Naish Boxer 6m, good price, fast shipping. Love the kite. Thanks.
2 weeks, $130 shipping fee, and still have not got my order
This team has been amazing! I ordered the FeelFree Lure 13.5 V2 for my boyfriends birthday. Although there was some slight miss communication like when I ordered from the website I was under the impression that the kayak I wanted was in stock. After a couple weeks of not hearing about it shipping I messaged Jesse and asked what was going on which he told me I pre-ordered it! He informed me the website must not have bee updated when I ordered but immediately was able to get a kayak sent to me which I thought was the lime green I ordered but sadly it was the fire orange I called Jesse while XPO Legistics was still at my door to see if it would cost me anything to take it back or get it back on the shelf and he said no but offered to give us back $100 for the color mix up if we wanted to keep it! I had my boyfriend decide what he wanted and we went with the Fire orange. I never leave reviews but I just want to praise this company for always being professional and putting customers first! I look forward to getting more from this website. Thank you Jesse and Liquid Surf and Sail!!
Online purchase was completed appropriately and shipped in a timely manner.
Im halfway to giving what I expect to be 5 stars. Jesse called from LSS, and explained the backorder situation, and that my product will ship soon. My concern was lack of communication, so thats ok now.
I called looking for a specific color (feel free lure 2 winter or blue camo)combination for a kayak. They informed me they didnt have any in stock ( neither did anywhere else. sold out from manufacturer) they looked around on their own accord through their suppliers and warehouses without my knowledge and found an ocean camo feel free lure 2. They didnt have pictures and neither did any other websites that I checked out. I didnt know they made them in that color combo so i checked it out and WOW it was best combo I didnt know they had ! I appreciate the extra time effort and care that took to make the customer (me) happy. They Guys are awesone and so are their prices. Couldnt be happier Thanks again.
Jesse Cors provided awesome customer service in the purchase of the Epic V5.
Fantastic customer service and fast free delivery. The board showed up in great condition.
Will buy from them again