My husband took his Bentley to be serviced on January 28, 2021. After receiving a scan from Bentley Gold Coast 1100 North Clark, Chicago, IL 60610 on October 17, 2020. A complete diagnostic was performed providing findings inclusive of a vacuum leak that was causing multiple misfires which is notorious for this 2006 model. Upon sharing the written estimate and report from Bentley Gold Coast, Ronnie assured my husband he would be able to correct everything listed on the diagnostic report consisting of removing the engine and fixing the leak by the firewall. He was given $4K in cash to begin the repairs. After an entire month of the car being at Star Auto and when he was advised he could pick it up, all the problems began. Upon driving away from the shop and approaching Harlem Avenue and Southwest Highway due it not running properly, he immediately pulled in the BP gas station to put in fresh gas and the check engine light came on. Instantly, he headed back to Star Auto with the check engine light screaming in his face. He spoke to Ronnie when he went back to the shop and acknowledged him that the check engine light reappeared and the car was not repaired properly and to return the additional $4500 he paid when he picked up the car minutes ago. He refused for some twenty minutes to return the money with his brother screaming in his ear not to refund him his money. He then informed him if he knew he had to go through this for a difference of $4K with Bentley Gold Coast, he would have let them repair it. In addition, the car was damaged on the top of the roof by the passenger side pillar by the door, the seats were greasy and the door panels dirty on a very light color interior. This is a week later after he returned it from just picking it up. The check engine light is now back on again. He had to reverse the charges on his American Express card with knowledge of what it takes to repair the issues noted to his car. They have no knowledge and little to no experience at all fixing foreign cars such as a Bentley and shouldve informed him they were unable to repair it properly. PLEASE TAKE CAUTION and dont DO ANY BUSINESS with Star Auto at all. He has all the documents and videos to validate this unfortunate situation. The damaged has been reported to police and insurance company. *****PLEASE DONT modify or mask this post in no form. This review and all the contents attached are being closely monitored.*****

These guys are very professional and are the best at what they do. My 2010 BMW 550I had suspension issues. I took the BMW to two other Mechanics in the Chicago land area. Both finished the car and didnt do anything the car was still dropping due to the suspensions. It took Ronnie and the guys not even a day to fix the issue and the car is driving good as new.Thanks Star team! Great team!! Recommended.

I absolutely love Ronnie and his staff…I REFUSE to go anywhere else when it comes to repairs on my BMW X3. I literally pass 6-7 other foreign repair shops but MY LOYALTY IS WITH STAR! I’ll back soon to get rear brakes done!!!

I started coming here based off a recommendation from my chiropractor Sam Jaber. I have been there several times and the prices were responsible and never did I have to wait for hours or the the next day. My appointments were immediate and I was quoted the amount of service before I made the appointment. I just had my brakes repaired and I was in and out within two hours. My experiences have been great and I will continue to do business with them.Ken

If I could give this place a sixth star I would. Significantly cheaper than going to a dealer. Fairly priced, honest, and friendly.

Great service knowledgeable great team friendly techs

Great service. Friendly staff with Ronnie leading at the front. Youll get the best price and excellent work from a reliable family business.

Always great personalized professional service!! Thanks!

💯S/o to Ronnie and the brothers here they got my 2010 E350 back in action 🎬

Took my vehicle in to have the thermostat checked out and these guys were great and took care of me and made sure everything was ok. Would highly recommend to anyone in the area.

One of the most thorough and detailed shops Ive ever been to! Great customer service and very reasonably priced!

They are better than the dealership, honesty and quality work all the time here, no joke. I would recommend this place to any one hands down.. Thanks Ronnie and Eddie for everything

One of the most honest shops I been too. Family owned business that treat you like family.

Had my car serviced at Star auto and I am totally happy and glad that I did took my 2016 S 550 the process was Professional and the rate is really responsible, definitely 5 stars to the best Mechinc shop in town .⭐️

Honest quotes and great work

Super knowledgeable, efficient and trustworthy.

5 StarsThere the best at what they doTalk to Ronnie very nice gentleman drove from Indianapolis to Oak Lawn Il to get my car servicedEverything i needed was done within a day and halfThank you for your great service

This place is really good at what they do and their mechanics care about your vehicle. They come Highly Rated by PowerStop Brakes and do good work. I took my vehicle to Paisano auto shop and they didnt fix the problem. Star Auto fixed all the errors Paisano didnt correct and the errors they made.Labor rates are worth the work that they do. If you want your foreign or domestic vehicle repaired. Go too Star Auto Repair!

Excellent service i have 3 years with this shop never had problems on my BMW

Star Auto has always taken care of any foreign auto I have bought them. Ronnie has always told me exactly whats going on with my car and the correct price. I have never had to bring the car back twice because of the same problem. Work has always been performed right the 1st time.

Excellent serviceBest mechanic in town

Ronnie is the best! Been taking my cars there for years. Family owned business thats very reasonable and quick service, they will also drop you off to have a meal or run an errand while you wait.

Honest, friendly service. Couldnt ask for a better shop to take your car or truck to!

Ronnie is the MAN! I took two separate vehicles for an oil change and he took care of each in less then 15 minutes. I must have spent 35 minutes total for 2 oil changes and at a reasonable price. They use quality parts here because BOTH of my cars are running with fluidity and better then when I take my car to the dealership. As for Ronnie, no hoops, no bs, a diagnosis and then talk options. This is a good business and I see why they continue to be successful.

Straight GARBAGE ALLEY MECHANICS #BEWARE OF THESE,PEOPLE #SCAMMERS

I use this place often as part of my job, they have always been very flexible and have excellent customer service.

Excellent service

I’ve learned much patience during this time waiting on my vehicle! That’s all the bad mouthing I have time for.....

These guys are the best Mercedes mechanics in the Midwest..... maybe even best in the world....👍 2005 W220

We take our cars here often when servicing is due or needed. Theyve done awesome work each time. I have not had to take my car back because the service wasnt done well. I appreciate having a shop I can take my car to trusting that they will get th he job done.

Very nice staff and great service

Dependent fair priced and knowledgeable repair shop. Very consistent performance over the years. Straight never cheated pricing .What needs to be done, is done right first time

Very knowledgeable, have never misdiagnosed my vehicle. More affordable than the dealership but not cheap. WELL WORTH IT

I have been coming here since my first car 2008, for all of my mechanical issues and maintenance. Truly the only people I trust with my repairs, because I know I’m getting genuine car parts and labor. I also love that my car gets done quickly! As that is huge for me, as I only know how to get around using my own vehicle.

They does your job

Ronnie has made it easy for me to trust auto mechanics again. He never does anything that is unnecessary and always tries to find the best price and deals for me. This is truly a family run business and you always feel like family when you are there. Take your cars here and you will not be disappointed.

They take 4 months to fix my car and yes the owner is very kind but that’s my only issue with this place

I was working out of town near their shop and they took care of the problem with my van the same day!!!

Star Auto services are incredible. I have been a customer for 30 plus years.. The staff makes you feel like you are apart of the team more like family. I have referred numerous of friends and relatives who relate back to me the wonderful service they receive from Star Auto . Keep up the team work family. Customer for life. Thank you Eddie and Ronnie and Staff.....

I have been going to Star Auto for almost 4 years now and I wholeheartedly recommend them. This is a family run business and they are truly honest and caring people. I have always had excellent customer service and my cars have never run better. Ive taken two foreign cars to them, my Range Rover and my Mini. Saved a lot of money too because they dont pad the bill. I trust them totally and thats saying a lot. They deserve every 5 star review on here.

Referred from a friend. Had a horrible experience with a dealership. Spoke to Ronnie and he was extremely professional and upfront. Set up a tow for me, kept me updated on the problem with my vehicle, and had it repaired in a few hours. All this and prices were a fraction of dealerships. You have a lifelong customer and I will definitely refer others!

I have been a customer of Star Auto since its inception and a customer of the head mechanic since 1998. They have been and still is the best provider of automotive repair services in my life. They have always been able to fix any problem I have had with any car, at the best rates. I have referred over 50 satisfied customers to this business. All of them continues to rave about their experiences with Star Auto.

Great service, honest mechanics, never an issue dealing with these guys.

I was referred to this place from people who are loyal customers, but after my experience they will no longer patronize this place. My truck has an aftermarket warranty and needed to have the Hub bearings replaced on the front driver side, I had it diagnosed elsewhere but they were quoting me 2-3 weeks turnaround time because they had so much work. I walked in and spoke to a tall slim guy who was on the phone on hold. He mistook me for another customer and almost gave me the keys to that persons car. After I refused the the keys, a driver from W&W salvage yard came in with a part that theyd request, he had this guy waiting around for 15-20 minutes and then told him that the person it was intended for had left, the W&W driver was extremely upset about this and I can understand why. Finally I was given a chance to explain what I needed, I just wanted to know what the turn around time was and if they worked with aftermarket warranty companies. He told me yes he did but he would have to see the car in order to determine if they deal with the company I have. This left me perplexed as I was unclear why you would have to see the truck in order to determine if you deal with the company and I have all of the information to the company, the warranty itself and a description of what it covers. He wanted me pay for an additional diagnostic fee for them to look at it even after i explained it was diagnosed. I wasnt given an opportunity to have them service my vehicle and I am glad I wasnt this review is based upon the customer service I received and the way the particular person handled himself and represented this business.

By far the best customer service and car care center you can go to. They run one hell of a business there and I love it. Thanks to Everyone that works there it’s much appreciated.

They don’t even deserve the one star rating! Liars, they messed my car up and kept charging me for things I never needed! Trials and errors!! Charged me for a part that was never replaced, when I went back told them I took it to the dealer and that part was never replaced, Save your money and spare yourselves the headache, take your business elsewhere! When I picked my car up, it was in much worse shape than when I Dropped it off, had to take it to the dealer and that’s how I found out about the part they lied about! Their famous reply to bad reviews are “We werent able to find your name any where in our databas”!

Very knowledgeable and professional mechanic shop. Took my Range Rover to star auto and they quickly found the problem. Very trustworthy.. highly recommended 👍👍

In my experience The family at Star Auto is my---No. #1 Go To----for Both my Mercedes, and BMW. ...Not only are they 2nd to None in Experience, Knowledge, & Prices;-----but are Professional, Courteous, and Trustworthy. That is a resume, and acumen few can boast of having, in the car maintenance business......!!!!

I was told on Thursday I needed a transmission on my Nissan by Nissan in South Holland. I was quoted at 4600.00 but the assessor stated he can get it for me for 3900.00 I left the shop in hopes of calling around. One of my co workers gave me the number to star Auto. I spoke with the gentleman over the phone and he asked did I have a warranty on my car. I told him I did not know. He asked for my VIN number called another Nissan called me back and told me my car is under warranty..I called Nissan back and asked why I was not given this information the assesor couldnt answer but confirmed my Transmission will be free. I want to thank the gentleman I spoke with he was very honest and helpful to me in getting the best deal possible. he could have took advantage of situation but he didnt. I have never been to star Auto repair but I will tell you this his good spirit just gained them a customer😊😊 once again thank you # new customer#star Auto #greatcustomerservice....

Ive been taking my car here for years. I admit I hate going to spend money on my car but it feels good to receive great service and fair pricing.Family owned business and you can feel the love.Thanks Ronny and crew!!!!

Very knowledgeable and helpful people. Great service team.

Took my car here for repair and was really thrilled. My car looked like new! No shortcuts was done here!

Ronnie always treat u like family him and his siblings are great

I dont have a reason. Just nothing more than I dont like dealing with people more arrogant than myself. Im thinking of opening up my own place Just to to bring these people back down to earth. For your information I left today and your scanner that you said was worth $10,000 I just bought online for 3,200.00 ... if I can afford the car we can afford the scanner. Lmfao.Also everyone if a code trips most auto zones can run the code and reset basics. Dont pay 80.00 for a general scan.

Ronnie at Star Auto is very helpful and efficient. I take my Mercedes and Land Rover over to him to be serviced. He is very knowledgeable with these vehicles and is upfront with his prices. He doesnt try to up-sell you on additional things that are not needed.

By far the best in business! Ill have my car sit for a month before I take it to anyone else. If you want the job done right.... THE FIRST TIME, take it to these guys. Real pros at what they do.

I was referred to this place by my neighbor and I love the service. They used premium products and their labor charge was half of what BMW tried to charge me. I will use them for my future repair needs. Thank you!

Ive been working with this shop for years. They are so reliable and efficient. They say they are going to do something, they do it. Everyone in my family goes here. Great customer service, Eddie and Ronnie are the best!!! They are the only ones I trust with my car!!!!

Absolutely not fan. If you work in the industry and know about cars you can tell right off the bat that they rip you off. they put used parts on my car and charged me for new. the Mechanic even told me he went to the junkyard to find a used starter. who puts a used starter on a Mercedes??? wow...

Best automotive services you will get no matter what ! Ask for Ronnie he will take care of you.

Star Auto give me VIP service every time I go, I have never ever experienced this amazing service from any other auto repair shop. The Mercedes Benz auto repair doesnt even come close!Thank you Ronnie & Family!

Best mechanics in the Chicagoland area. Quick, honest friendly service!!

Wont go anywhere else!

They are the best Mechinc’s in oak lawn specially when it comes to foreign they know what there doing there

Ronnie and the guys are first class people and mechanics. I trust Ronnie with all of my cars. Hes honest and reliable. Dont believe me? Try taking your car to someone else and bring the estimate to Ronnie see how many things hel tell you that you dont need.

MY mechanic for a reason. Theyre always super helpful and friendly

Best mechanics ever!! Honest and fast service! Ronnie is always very helpful.

These guys know what theyre doing. Highly recommend Star Auto especially if you have a European car and dont want to pay dealer prices.

Fav shop😊

Great place to maintain and fix your car. You deal worh great and kind people. Very trusted and their work is expectional. Their reputation preceeds them. I have been going here for years!

Great place my husband and I only let them service our cars Ronnie and his team are the best they are professionalable knowledgeable & friendly weve never left there not a sastified with the job performed on our vehicles

Beautiful people so friendly, really good service and dependable, reasonable prices and it’s worth every penny you spend

These guys are great if you need repairs on your bmw or Mercedes then simple bring your cars down to ron and eddy great mechanics and they wont make you pay a dime extra on repairs that you need I love them and thanks guys for you help

Experienced, competent and fair mechanics! I wouldnt take my car anywhere else!

Great service, Great staff, One time fixed .very trustee

I have been dealing with Ronnie for about 10 years now. My whole family goes there for great service and great pricing. I wouldnt go anywhere else.

Excellent service very quick and reasonable and nice staff who care.

Ronnie and his staff provide excellent service along with competitive prices.

Be carefull! They charged me for something they didnt exchange, never return money. I will never go back there, never! Just want to warn youYes, you know name ......you charged me to change cam magnets and you didnt changed it, because my car finish in dealer service and they told me I need to change it, I was like…wait, I changed it…so I send you few messages and tell you what the problem is and I never get call back from you…NEVER, so you know about what Im talkingI see here if you say something bad they dont have you in their record :)

The are excellent mechanics

The best mechanic in Illinois great prices definitely would recommend to go to Great customer service definitely would do business again an exceptionally to you Ronnie thank you so much

This place is very nice and Ronnie is a cool dude who is upfront and his brother another cool dude and the staff is fabulous...

I thought that place was no good but turned out to be A+

Excellent honest professional people

Send all my cars here and family cars. My bentlies I dont need to worry about them because i know there safe and sound.

Places great for repairing all cars specialty there are foreign cars

Frank, sounds like you forgot where you might have taken your vehicle for repair ;-) - I have had over 15 cars serviced at Star Auto Repair over the last 2 decades (probably over 200 service records on file) and NEVER had a problem with either the repairs that were done OR the time frame the repairs were promised. It would be good for you to have accurate information before posting and negatively blasting a company online. The mere fact Star Auto doesnt have any record of you or your repairs (I can request my records be pulled from 10 years ago and they have them!) - I would have to question the reliability or accuracy of your complaint. Please be more careful in the future of placing your accusations in writing - it appears you are the one who is not credible here!Drew, it is unfortunate that someone like yourself has taken to hiding behind a computer screen and keyboard utilizing the English language to spew your negative experience with Star Auto online for all to see. Shame on you, you are a coward, a disgrace, and based on your tone, a racist as well. I have been bringing my foreign cars to Star Auto for over 15 years. My entire family has been bringing their foreign cars to Star Auto for 15 years.I have friends who live north of Ohare airport and on the north side of the city who will not trust anyone except Star Auto with their automobiles. Star Auto, a family owned business, has lived here in America for decades. There is something to be said for a family who comes here to America, works hard day in and day out, builds a business and a phenomenal reputation in an industry full of liars and cheats and actually earns their money unlike so many immigrants who come to America and free load off our government.It sounds to me like there is more to your complaint then you are letting on. Why would a company with an impeccable record put their business on the line to cheat one person when they have done right by thousands of customers? Star Auto feeds its family from a business based solely on reputation - seems strange they would put that on the line for you Drew.I would be very interested in knowing more detail behind your accusations. I would expect you could easily respond to my inquiry seeing you find comfort behind a computer screen and a keyboard.I am not a review writer, I dont search the internet finding places where I can leave my mark or my 2 cents but seeing the slander you have sent the world of internet users made my blood boil.I hope your negativity creates an onslaught of positive experiences from real people, people like me who are curious what the real meaning behind your defamation really is.

They are the best foreign luxury auto repair shop in the state of Illinois. No one compares!

Great Family Great guys Great work done there.✌

Great service and saved me a ton of money.

If you own any expensive luxury cars and have mechanical problem thats where you need to go ... Eyad is number one in town with lifetime experience...

Ronnie is awesome, some one at another shop had quoted me $5000 dollars to fix my Mercedes and he said it was no other way around that price and it had to be done, called Ronnie he said bring it in I ended up paying $ 1200 I recommend him to all my friends and family especially women with foreign cars.

Great whips your car into shape

The best place Ive been to

Very nice people to deal with and professional at the same time.

Best mechanic 💯

Ronnie o bas, great people, great service and great pricing

Excellent service excellent experience

HORRIBLE,HORRIBLE,HORRIBLE. I RECEIVED REPEATED PROMISES FOR WHEN MY CAR WILL BE COMPLETE, UNFORTUNATELY, ONE WEEK AFTER IT WAS PROMISED IS WHEN I RECEIVED MY CAR. AFTER PICKING UP MY CAR, I STILL HAD AN OVERHEATING ISSUE. WHEN I CALLED THE NEXT MORNING, IT WAS AS IF THEY WERE BLAMING THE ISSUE ON ME FOR THE IMPROPER WORK THAT THEY PERFORMED. I WILL NEVER TAKE MY CAR BACK TO THIS PLACE AS THEY ARE TRULY UNETHICAL, IMMORAL, AND NOT TRUSTWORTHY.

Very competent and honest