Keith Moore is an excellent employee. My windshield wipers went out and I called to see how the labor would be if I bought the parts. Keith looked up my VIN and it turns out I had a recall. He had me bring it in the same day it happened and fixed them for me. I’m so happy to have spoken with Keith otherwise I wouldn’t have never known. He helped me to save a lot of money.

I Love Getting My Truck Service By Mike Haggerty Buick GMC Maintenance..... They Do Excellent Service.... Joe Always Greet Me Really Nice When I Come There... Its Almost Like Family....

Mike Haggerty Buick in Oak Lawn has been part of my family for many years. We have all purchased a vehicle from there with complete satisfaction. Their service is second to none the selection is any issues that we have had or rectified very quickly. I know I can only get 5 stars but this is a 6-star rating truly the best place to buy your new or used car.

Getting my car fix tomorrow, so really cant say right now. I will after tomorrow

Went in for routine maintenance and service on my vehicle. Job was completed promptly. Service area set up chairs spread apart in service receiving area for those who didnt want to sit in usual service waiting room.

I Love this dealership. Good Service, clean, professional and great prices and amenities.

My experience was satisfactory. Although the servicing of my car took longer than expected, I was still content with the results.

I had an appointment for an oil change. Over 2 hours later I checked and they had mislaid my paperwork. They hadnt started on my car. I This time I just left without any service done on my car. Although they are apologetic, it seems to be the normal experience for me . I will go elsewhere .had only negative experiences with this dealership.They take extraordinarily long to do a simple service.

I took my car here for a oil leak, after paying several thousands of dollars the problem still occured. I took it back the manager keith stated nothing was wrong with the car only for me to get the paperwork and noticed a seal was newly applied to the paperwork. Car hasnt driven right since i picked it up now im stuck with a nonworking car i refuse to pay for.

The staff was very helpful and polite. I felt comfortable as it was very hot that day.

Very helpful fixed my vehicle without having to wait long. Lori Nash the relations Manager took time to greet customers and also helped me reduce my bill for Onstar. I would of never known about discount. Very grateful at a time when I am laid off.

Great customer service and beyond, plus great 🚗service

Awesome customerService departmentGreat place to get ur car repair

Work on my car was great affordable pricing, customer service excellent, safe and comfortable setting, clean restrooms

Wow what service. I needed an oil change on my 19 Terrain. Quincy Muhammad was extremely helpful and made sure that my experience was top notch. I want to thank him and the rest of the service team. Ill be back. Thank you all!!

HAPPYNESS IS A EMPTY LINE IN THE REPAIR SHOP NO LINE NO AGERVATED CUSTOMERSMUST MEAN YOU GUYSHAVE HAPPY COUSTOMERSWOW IM HAPPY TOO .

I was met with lies and deceit from Nick, charged excessively for diagnostic and additional diagnostic charge for OnStar that consent not given.If told problem with the emergency brake button wouldnt turn off, would not the diagnostics start there? Instead met with excessive diagnostic charges, lies, without a vehicle for several days as the problem had not been evaluated.Doing my own investigated work, Haggerty Buick employee Nicks honesty is questionable! Diagnostic with emergency brake button should had started there, which ultimately resolved problem with replacement and not an abundance of fictitious charges!GMAC Customer Experience is a waste of time, dont bother calling. I received a call from Amanda, week after picking up car. There was a mixed up to which Haggerty Buick. A call placed by GMAC to service center in Villa Park not Oak Lawn.It doesnt take a genius at Village Park locale to take my name, information placed it in computer and locate my car at Oak Lawn! I financed my car through GMAC, car serviced for oil changes and other servicesIm done with this dealership, as Amanda offered $100.00 voucher for Haggerty, REFUSED! I WANT NOTHING ELSE TO DO WITH HAGGERTY BUICK NOR GMAC INSULTING MY INTELLIGENCE, WASTING MY TIME AND ADDITIONAL MONIES WASTED USING UBER! SO SORRY, RECOMMENDED THIS PLACE TO MY SON! RIDDANCE TO HAGGERTY BUICK AND GMAC!!!

This was my second apt for recall on my truck First was a week ago waited 45 mins to check in even though I had an apt and 10 mins after I left got a call back stating that they do not have the part to come back..... When I picked up my car I asked for proof of them ordering the part to confirm that they did.... I was told they do not give that information to the customer.... A week later my part comes in made an appointment right away for 1030 when I dropped off I said I needed my car back before 430 because I needed to go to work.... By 3 oclock I called waited over 30 mins on hold to speak to someone of course truck was not done I asked how much longer which was around 345 he told me 20 mins they are putting it back together I get there at 425 to be told my truck is not ready yet....which means the original 20 mins is now 50 mins they needed... I express my concern to the manager Ken who started that an apt is a drop off time and not the time they will work on the vehicle and due to COVID they are behind and nothing but lies coming from my guess is they didnt start actually working on it till I called and was on hold for 30 mins the labor time for this job is only .55 hour so chances are they started they work right when I called and just played games

Service writers are knowledgeable and never try to up sell you on something that you dont need or want. Pedro always takes care of my vehicle as if it was his own. Being out of warranty I still bring in for routine maintenance as they are thorough and their attention to detail is second to none. Waiting area is always clean and inviting, however due to current conditions I left the premises while they serviced my vehicle. They even phoned me to let me know that my vehicle was ready sooner than the original estimated time. Will continue to visit the service department and they are my go to dealer when I need to purchase a new vehicle.

I came in at 7am for an oil change. I was informed I was due for a 30K mile service; I asked if they could provide an estimate on how long it would take because I needed to be at work by 11am. They said it should be done by 9:30am, so I agreed. I used their text service to ask for an update at 9:40am, but received no response. I sent another text at 10am, but received no response. I finally asked them in person at 10:20am and was informed that they had only just started working on my car. He did not know why. They are now only doing the oil change and tire rotation. So almost 4 hours of waiting and 2 hours missed from work. This is unacceptable for a Certified Service Center.

Great employees, great service!

Great customer service and respectable admiration for customers that want things done right....

Very helpful and polite. They fixed my truck in a timely manner.

Didnt call back i had to come there and make a appointment

Just an unbelievable experience. Without my car for two months. No accountability, no follow through. Just bad.

Could not find problem without costly inspection

Great service...Prices are outrageous though....smdh

I have bumper to bumper and there saying because of the scratches its not covered Ill let yall be the judge oh and the reflector is in one piece

I had a scheduled appointment for an oil change and waited 3 hours. They need to inform the customers that there will be a signficant wait, even though they have an appointment. I expected to wait about an hour, but 3 was unreasonable even without having an appointment.

My experience was great. They really know the value of customers. Pedro assisted me with setting up my on star. Lori assisted me with the warranties on my vehicle and provided additional information for extended warranties. I am so thankful that I received such A+ service I give them 5 stars rating.

They are usually friendly and helpful here.

The wait time was quicker than they said for my service may be quite happy

I dont hate it i was trying to give it 5 stars, it a wonderful business and I absolutely love it

The service was great and fast. 🥰🥰

I had an appointment for an oil change & the rep informed of a recall .All work was completed timely. Staff are always professional and very knowledgeable.

THE STAFF THAT I SPOKE WITH WAS AWESOME, AND THANK YOU....04/JAN/2021. OIL, TIRER ECT SERVICE.......

The service manager Ken, is not a honest man. They do more covering there mistakes, than valuing a customer. The hole operation from sells, service and aswell management should be investigated.

Every summer for 5 years #GMC has been fixing my air conditioning on my Acadia. Every summer it breaks again. I am now in #Branson, MO with my 7 and 6 year old 8 hours away from our home in Chicago in 98 degree wither and my air just went out again. I stopped at a dealership on the highway and a very nice experienced tech said they’ve messed it up so bad that now my compressor and all lines need to be fixed—all the parts will take 3 weeks..not this dealers fault! I will never buy another GMC again though. We are waiting on corporate to find a solution as it’s not even safe for my children to be on the road in this heat!!

I always come here for my oil change with no issues except this time I decided to go shopping instead of waiting for my truck and when I came back the girl at the front desk had an attitude with me because I asked her if she knew if my name was called while I was away and she said I don’t know you’ll have to ask Mike he has your paper work I mean she could of just called him for me instead of having me walk over to him because he was with a different client at the time I turned around and saw this girl continue to text on her cell phone she was a young girl but that doesn’t mean she can’t be professional I think her name was Angelina

The service was excellent! Keith is very kind and patient. My furbaby loves it there too!

I want to thank Qunicy at Haggerty Buick Service Department for the exemplary service he extended today! Quincy was very proactive to make sure I arrived to work on time after dropping my call off for service. He kept me abreast by text and phone as to the work on my car; he was very well informed of the warranty coverage too. Not only was my car wash, it appears they cleaned the inside windows since I left a bottle of Windex on the front passenger seat. Thank you all at Haggerty Buick!I am highly recommending Quincy at Haggerty Buick Service Department!

One of the main reasons to buy from Mike Haggerty GMC is their outstanding service dept. They have outstanding customer service. Our rep Pedro was professional and respectful to go along with his extensive knowledge of the vehicles that need servicing. There is no place I trust more with my vehicle.

I went to purchase a new car and was met with Arnesto, he was so down to earth and had an awesome sense of humor, then I met LaVonse and Tony, they too were very nice, kept us laughing, and made me feel welcomed and comfortable.I went back a couple of days later to take care of some business and met Paul, very welcoming, great customer service, and awesome personality. I’d definitely recommend this dealership.

Excellent service. Great work! And the staff is courteous and knowledgeable.

This was my first time using the Buick service center and I have to say they did not disappoint ! Allison checked me in on a Saturday at 12PM. I will for warn everyone when you make a Saturday appointment that they only have have the mechanics that generally work Monday to Friday. So with that being said make sure you make an appointment before going on Saturday, because you could possibly be turned away. They are extremely busy on Saturdays. This could lead to longer wait times for service to be completed properly. I had an appointment for 12 noon and I was out by 1 PM! Fantastic service. They do have a waiting area if you choose to wait and offer coffee to help start your day :) I hope everyone else has a Great experience like I did!

Loves these guys. The really know how to spoil their customers!

Every time I come here for an oil change service they always try to scam me for $150 - $300 with unnecessary fixes. Oh sir we need to clean the butterfly valve, cabin flush, brakes flush, etc. Its all bulls**t. My dad is a mechanic he told my car is perfectly fine and its only 4 years old!

We often complain about bad service, but we should also give acknowledgement when great customer service is provided. I want to Thank the service manager Ken for listening to my concerns and working to resolve my issues. Very pleasant and communicates effectively with the customers. Job well done!

Sometimes theyre helpful, other times not so much.

ALL PARTS GUYS...TIM AND PAUL,...&LADIES SHEILA,VANESSA..GOOD PEOPLE TO DO BUSINESS WITH..

Kevin, the service adviser is AWESOME!!!

I had my oil changed and tires rotated on my Enclave. Pedro was very helpful and friendly. My coupon was honored. They also fixed the recalls on my vehicle. I did not feel pressured to add other services I did not want. I highly recommend the service center.

My wife and I purchased our 2017 Buick Encore from Mike Haggerty Sept. 2017 and were very pleased with our selection. I also might add, I am impressed with their service, after our purchase. Each employee Ive encountered has been been pleasant, helpful and eager to assist. Today I was pleased to meet Jake, in the sales department and he was very helpful in assisting me in setting up my navigational function on my car. I applaud the entire Mike Haggerty family for making me feel comfortable in getting my car serviced there. Kudos to you ALL!!!!!!

Really good experience when bringing my car here for service. My service adviser Pedro Zavala is really great. Best GM dealership in the South Suburbs

I bought a used Chevy Traverse from Haggerty VW (now no longer exists) And am having transmission issues and the service department cant diagnose the problem. So needless to say Im very frustrated with the entire ordeal!!

This place is horrible! I’ve been here for 6 hrs for Freon and I’m still waiting. The workers doesn’t even seem to care. I worked with Quincy and he was not helpful at all. I had another place paying for the issue and instead of him letting me know he couldn’t reach them he just sat on his phone and told me nothing until I went and asked about my car. At this point it’s been 7 hours that I’ve been waiting with my 9 yr old son and I’m still being told it’s not ready! This place sucks and I will never recommend it! They need more professional workers and maybe things will be better. 7-11-19 Update - All of the Freon gas leaked out in less than a month because there was a leak. I was told thats what we were paying for them to check. So basically they filled the Freon knowing there was a leak, charged us for checking for a leak but never checked it. NOW THEY WANT US TO PAY ANOTHER $700 to put it back in after the service department got over. If that is not a SCAM I dont know what is. The manager of the service department was very argumentative and not helpful at all. His name was John and he was so rude I couldnt believe it. He basically called me about my review to tell in a rude way to pay again or dont call there anymore. Please BEWARE of this money hungry place. Take your car elsewhere for professional service. This company just wants your money!

Pedro very helpful. Outstanding job. Always willing to help .

Excellent Advisors but mechanics should not work on GMC Trucks. Have been there 4 times in past 4 months with recurring issue. Went to another dealership that alerted me of multiple items that needed attention within one visit. I will not be going back to Oak Lawn Haggerty and I advise GMC owners to STAY AWAY.

Always on point.

The professionals who work there make vehicle repairs easier. They explain everything wrong and offer several solutions. They are very customer service focused. If you want your GM vehicle done right take it to these experts. They waiting room and free coffee, water and snacks make a long wait, bearable and refreshing.

Great costumer service..

As I sit here waiting for my car in service I simply could not be more pleased with the level of customer service I was provided! Dan immediately greeted me and took my car back in record time. The waiting room is clean, the employees are courteous, and my car was taken care of promptly!

Service Advisor kayla cartolano is awesome!!keep up the good work.

Quincy is very attentive. The other guys are great too like Pedro.

Great service and they except coupons

Everything runs smoothly from check-in to check-out.

Omg they were a life saver. As a new Buick Owner no one had my SUV tires. But Mike Haggerty had an abundant of tires for my vehicle. They were pleasant and offered free coffee and refreshments while waiting in their spacious waiting area. Now Big Red (my vehicle name) and myself are back on the road.

New clean service people were nice and professional!!!!

Pedro was very helpful and showed excellent customer service.

Worst service. Had went in for a simple service on an appointment, and was told it would take 3 or more hours. I left the shop and was expecting a call back. I day goes by and I had to call the shop to check up on the car for them to tell me oh we were looking for you .....a day later ! That is ridiculous . CALL ME like any other service center. First service center that expects you to continuously call back to check up on car instead of them calling you when they are done. On top of that they scratched my car and continously denied it until I got the police involved. Thank you for wasting 2 days on a simple service to than end up screaching my new Denali. Avoid the service shop at all cost is the best advise I can give you.

Always a great visit. Associates are very professional. They explain services rendered and needed.

Always great service

For the most part the folks that work here are pleasant and the waiting room is one of the comfortable ones I’ve waited in. I gave 2 stars because of the time involved for the repairs. I’m given an estimate of 30-40 minutes for an oil change and I’m there for over 90 minutes! I can change my own oil in that amount of time! Doesn’t seem to matter what time of day, I’ve been there at 8:30am,1pm, 4pm... I’ve even made appointments! I’ve seen two movies from start to finish waiting for my oil to be changed. The 21 point checkover is NEVER checked off. I started going to another garage and I’m out in 20 minutes. Unfortunately I’m stuck with this service department due to my vehicle being under warranty. Recently I was quoted an hour and a half to diagnose a code that caused my check engine light to come on. If I’m given a 30 minute window for the oil and it takes 90+ minutes, how long will I wait for this?? I don’t have the time to find out... I also get lame answers about noises or odd things the car is making. I complained about a noise coming from the front of the car when I hit bumps and was told it was the sun visor that wasn’t clicked in... like I can’t tell the difference between a noise coming from outside the car to one in front of my face...After my 3rd time going back, they finally diagnosed a part in the struts had failed.

Awful service. They are also conartist. My car had been here 6-7 times, I am out of 5000 and its still not running right. DO NOT TAKE YOUR CAR HERE. MANAGER KEN IS VERY UNPROFESSIONAL.

Expert service. Fair price. Car ready when promised. Excellent service department.

I waited 2 hours for an oil change. I arrived at the location at 7:15 and was the 2nd car to be checked in. This was not the first time it was taken longer than expected. Its just so convenient living in Oak Lawn.

Very nice people and they will help you if they can,just ask.

The dealership has very knowledgeable personnel to assist with either sales or service.

Seen a beautiful Denali for a great price!!! Customer service was awesome definitely recommend this place to all real car shoppers!!!

They have great service. Keith is the best. Ask for Keith and he will get you right.

Had good service. Refreshments available for all customers. Also, has magazines, and TV. Employees are friendly, and always willing to help. Depending on what service you get on your car, they will wash your car, and have it looking nice.

My car buying experience was a breeze. I was in and out.

I love this place.

Excellent service. Customer Service great. provide snacks.They really make it comfortable while waiting.

Horrible dealer. Nothing but lies. Strung along for 2 weeks knowing how far our travel was, should have never given them a 2nd chance to waste my time. Thank God I opened the glove compartment to see it fully fall out on to the floor (they tried to tape it shut)to then only find out how much more was wrong with it.

It was great!

The will find a way to over charge you scammers

Recall work done . When completed car sat for 30 min waiting for the paperwork .office lady rude and on her phone most of the time. Never again

Paid these scam artists $2000 and my wife had to leave the car there because check engine light was still on after we get the car the very next day light comes back on after I tell Pedro to fix whatever is wrong with the truck now the truck is back up there with these guys trying to charge me another $800 scam artist I should’ve just took it to a good shop

Salesmen very knowlegeable about cars no pressure to buy good sales clean showroom

There parts department always have what you need.

Great customer service but 3 hours for tire installation is extremely too long

Good experience, didnt take long for the repair, didnt see a bathroom in the waiting area, pricing was good.

Everyone is so nice and helpful!! Ibhave had nothing but great experiences here!!!

The staff is great. No pressure to buy. Helpful, patient and relaxing place

They got everything done and did it well it just took longer than l hoped.

Service was great fast and efficient all the employees were extremely courteous just a great place to have your car serviced

Best service ever and they over and beyond to satisfy their customers....

Service Advisor Pedro was EXCELLENT!

Nice customer waiting area; water, coffee, snacks, phone chargers, television. Pretty good customer service.