Family Vision
8469 S Howell Ave, Oak Creek, WI 53154, United States
Family Vision
Review №1

Great service and friendly staff. Dr Tim is very thorough in exam and making sure prescription is perfect. Never have to wait to be taken care of and staff always works to ensure I optimize my contacts/glasses with my insurance. Been going here for over 5 years and it is one of the best in the area!!

Review №2

Very pleasant experience. The staff and Doctor were great with my boys and myself. I would highly recommend this place!!

Review №3

This store provides excellent customer service. The staff is very friendly, quick to help and very knowledgeable. I have worked with several employees, they are all great!

Review №4

This was my first time there and the entire experience was great. Doctor Tim made me very comfortable during the exam and Brian was incredibly helpful in answering all of my questions.

Review №5

Kind staff. Thorough doctor. No complaints!

Review №6

Very professional and helpful.

Review №7

Never keep you waiting and courteous, professional, knowledgeable and caring.

Review №8

Excellent professionals.

Review №9

Wonderful experience. I was treated with respect from the moment I walked in until the moment I left. Painless, easy, and quick. Dr. Hell was anything but! He explained everything thoroughly and he was very detailed about the type of contacts that would probably fit my eyes best. The exiting process was just as good. The front desk explained all of the payments I was to make that day and made me feel comfortable, and that I could trust them all. I have found a new eye doctor.

Review №10

Great Doctor and staff.

Review №11

Family Vision has the most helpful and welcoming staff. Dr. Tim provided a thorough exam, never made me feel rushed, took the time to explain the status of my eye health, and walked me thru my vision correction options so that I could make the best choice for my needs. The rest of the staff was very friendly, made the check-in, exam, and insurance/billing process run smoothly, and helped me pick out a great pair of glasses that are a proper fit and match my style. Overall, a great experience.

Review №12

This facility is always clean and quiet. The staff is friendly and always helpful. They really know their stuff! My son also goes here and theyre always so accommodating and help him feel comfortable. Their selection isnt the largest, but they will help you find something if you had a specific frame in mind and they can have it sent to the store for you.

Review №13

Made first appointment here last week and I want to make cleat that the doctor and exam were wonderful. The biggest issue is the covid right now in that its affecting every aspect of their scheduling, however customers are not being prioritized in any way here. I waited 3 weeks for only appointment which was on a Saturday and went in planning to purchase new glasses. Office staff was not overly friendly and when i came out looking at glasses, a lot of people were leaving for the day and I definately felt the pressure of keeping them there. I decided to leave and return when there was less of a time crunch, but I was told by the salesman that I would probably need to schedule another appointment due to the Covid and restrictions of number of people in office. I called the following Monday for appointmwnt and spoke to someone named Jo who was very rude from that point. I told her I would like to purchase glasses and asked what she had on a Friday and they werent open Fridays, asked about Saturdays and nope- only open 1 a month (even with their drastically reduced hours) and none of those available. It was clear that there was no flexibility and she wasnt interested in the business so I found style online and I guess thats my only option.

Review №14

My family and I have been going to Family Vision for years. We love it! Everyone is so friendly and helpful. They make you feel like family. They have a good selection on glasses and they do a good eye exam. They also have a computerized way of looking at your eye health instead of the dialation type with the drops like some of the other eye places.

Review №15

Doctor Hell was very thorough and explained the exam in detail. The staff very friendly and helpful and the selection of frames was great

Review №16

Very friendly staff, felt at ease with all of them - was able to get my exam done in 15 minutes (did the Optical picture of my eyes vs. dilation) Picked out new glasses and the staff worked with my insurance to get me the best deal and save the most money THANK YOU !!!!!! plus we were singing along to all tunes being played.

Review №17

They are always very courteous and knowledge. I feel that they genuinely care about their patients general health as well as eye health.

Review №18

Convenient location, great selection, and personalized service. Went out of their way to contact our Vision Insurance Company, on the spot, to insure I was getting the coverage I deserved.

Review №19

I have been going to family vision for years. Reception is polite as are the techs. Eye dr is very nice and very thorough.Recommend highly !

Review №20

Our visit was great! The staff was friendly and happy to help with any questions we had. The staff let us know their promotion that they had going on with their glasses and contacts. Overall great experience, happy friendly staff.

Review №21

I have been going there for about 10 years. They have been wonderful. They are willing to help with special requests, and repair old hardware. Ive moved recently and I need to drive an hour to get there, I wont switch.

Review №22

I loved everyone at this office. Very welcoming and friendly. Happy to help with whatever was needed and worked with me to find the right frames. I was very happy when I left and would recommend to my friends.

Review №23

Very efficient and Dr Hell is very nice to work with. I would definitely recommend this office!

Review №24

Friendly knowledgeable & great deals - it’s a lovely place to your eyewear.

Review №25

Love the staff and Dr. Hell here. Super frienfri and helpful with advice and the front desk staff always find a secret rebate for my contacts. Highly recommend.

Review №26

Very nice people. Best service. We drive from Chicago once a year to get the eyes checked here. Great with insurance!

Review №27

They have great customer service and always do a excellent job !!!

Review №28

I recently needed to see my eye doctor as I was having difficulties with my contact lenses. I called Family Vision and they were able to get me in right away in the morning. The eye Dr diagnosed my issue, emailed a script to my local pharmacy and the next day my issue was cleared up! Great friendly service!

Review №29

This is the third time we’ve ordered glasses here for my son. Everyone is friendly and knowledgeable which made ordering quick and stress free.

Review №30

The Staff was awesome and very nice. I would highly recommend to anyone looking.

Review №31

Just a great staff and fantastic doctors. Moving out of area, will miss their kindness and professionalism.

Review №32

Friendly and professional - they do a good job. Definitely recommend!

Review №33

The staff was very professional and Dr. Hell is awesome.

Review №34

Friendly, attentive, you dont feel like you in a fast paced chain business.

Review №35

Great experience!! Very friendly and helpful.

Review №36

Friendly helpful staff and great selection of frames!

Review №37

Very friendly and knowledgeable staff. Excellent service .

Review №38

Kind courteous and explain everything you need and want to know

Review №39

Very pleased with the staff and service. Been going there for years!

Review №40

All staff was extremely friendly and knowledgeable.

Review №41

Professional ambiance, efficient, thorough service, friendly staff, great choice of glass frames, sufficient parking, easy to find

Review №42

Very friendly and informative staff. We will be back again!

Review №43

Very nice facility, staff very courteous. I ordered glasses and received them within a week.

Review №44

Wonderful place staff and doctor very helpful and kind

Review №45

Impressive service, took time to answer my questions and provide answers in plain english.

Review №46

Had to order a new lens because of a big scratch, and when I went to pick it up they had made an error and had the wrong size lens so they had to reorder the lens. When I went to pick it up the second time, IT WAS THE WRONG SIZE AGAIN. Clearly they dont know what theyre doing. I understand making a mistake the 1st time but to make the same mistake again is unacceptable let alone not finding the error until they had me drive over there to pick it up. They could have at least checked the lens size before calling me TWICE and telling me the lens was ready to pick up. I will never order glasses there again.

Review №47

Very nice and professional.

Review №48

Everyone is friendly and Ive never had to wait to be seen. There is no pressure to purchase anything but they do give you your options and you decide.

Review №49

Super efficient office, very friendly, highly recommend.

Review №50

Had a great experience! Very impressed with the staff

Review №51

Friendly, quick and convenient. in and out which was nice

Review №52

They are very efficient. You get in at your appointment time with almost no wait, doctors are very friendly, and the staff helps you with helpful explanations of the products.

Review №53

Great staff helpful and friendly

Review №54

Very friendly and great for kids.

Review №55

Friendly, knowledgeable, no-pressure team!

Review №56

Staff is very friendly and knowledgeable.

Review №57

Excellent, professional, friendly and helpful

Review №58

Fast and friendly service

Review №59

Excellent experience

Review №60

Got me in very short notice!!! Huge help!!!

Review №61

Friendly staff

1 Photos
4.9 Rating
  • Address:8469 S Howell Ave, Oak Creek, WI 53154, United States
  • Site:
  • Phone:+1 414-768-0110
  • Contact lenses supplier
  • Optometrist
  • Eye care center
  • Optician
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:Closed
  • Thursday:8AM–5:30PM
  • Friday:8AM–5:30PM
  • Saturday:8:30AM–6PM
  • Sunday:8AM–5:30PM
  • Wheelchair accessible entrance:Yes
  • Appointments recommended:Yes
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