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Recreational Warehouse
555 River Rd, North Tonawanda, NY 14120, United States
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Recreational Warehouse

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Pa
Review №1

My wife and I went to Recreational Warehouse looking for outdoor furniture for our deck. All of the sets that they have to offer are of high quality. Of course, having said that, you will pay a premium price, depending on the set you choose. Lisa was our sales person, and she did a great job describing the pieces, and what each set had to offer. We ended up ordering a set that we really liked, and it will be delivered this week. We will have them deliver it, for a $50 charge. With that charge, they will assemble it and set it up on our deck. We are excited to get our new furniture when it arrives.

Jo
Review №2

We just had a new pool installed this spring, our second one from Rec Warehouse. Our 1st on lasted over 20 years! The staff is always friendly & helpful, especially Shawn Parnell, who always can answer my pool chemistry questions! I would recommend the store highly to friends & family!

ji
Review №3

I bought my kayak pool liner from here. I had my pool guy come to install it and it won’t even stay on the edging. Clearly this liner wasn’t make for a kayak pool. I understand it’s a after market but it should still fit properly. So I call auto see l if they would give me money back. When I called a women answered I told her my situation and she transferred me to a sale rep. Then told him my problem he transferred me to a manger who was completely rude me. He said there is no way that the pool liner wouldn’t and that my pool guy doesn’t know how to install pool liners correctly. I said to the manager would you like to talk to my pool guy. Well the manager was as rude to him and he was me. My pool guy who by the way only installs kayak pool liners knows how to install them. Instead of passing the buck onto someone else this company needs to stand behind the product they sell and help there customers out not just say sorry we can’t return your money or even offer me a different pool liner. I will for sure never go there again to get anything. KAYAK POOL BUYERS BEWARE. Spend the money and go get the kayak pool liner from Kayak Katalogs.

Ca
Review №4

Wonderful customer service. Lisa was very knowledgeable and accommodating. We love our patio furniture, highly recommend them if you need patio furniture.

Al
Review №5

I would give this place zero stars if it would let me. We went in on Sunday for an awning and were told that a guy name Walter was going to give us a call on Monday to set up a time to come out measure make sure we were structurally sound bring books so that we could pick out what pattern we would like so that we could order. Today we had to call them and got nothing but attitude and were told that we live 45 minutes out and they weren’t going to give us a call we’re not worth their time 🤷🏼‍♀️ Guess they don’t want anybody’s business

ke
Review №6

Bought a Heritage slate pool table for $1K less than the next best price I could find. Price included delivery and setting up. Special high grade pool set (balls, cues, all accessories) wa an upgrade worth far more than the $100 cost. Excellent service This is the place to go for a very high quality pool table.

Ko
Review №7

The associates are friendly and informative. Will not pressure you to buy something you dont need or want and will help you explore your options

To
Review №8

Buying our pool from there was great. When pool was delivered, delivery driver backed into our vehicle. The driver was very sorry but as for recreational warehouse owners could care less about the damage to our vehicle not even an apology or anything all they said was I’ll send the information in the mail to us very unprofessional. We’re told we would receive a call back never did. we had to keep calling them to get answers. Not apologetic whatsoever the worst part is we just got the vehicle a week ago and now it’s going to take Time and aggravation to get this fixed. Recreational warehouse has horrible customer service. Would not recommend

Mi
Review №9

Hot tub supplies. Cant beat the service or price

Ma
Review №10

Good customer service with good prices.

Ri
Review №11

Visited this store about a month ago. I was interested in the Big Green Egg. When i walked in, this older white haired gentlemen helped me out. He spoke from experience as he had a green egg himself. Because of him i pulled the trigger and made the purchase. absolutely no regrets. Service from this store was top notch, and my wife is happy because i cook dinner every night on this thing!

Ch
Review №12

A lot of good stuff if you are rich

Jo
Review №13

They have a lot of merchandise in there so if you are looking for something for your pool or spa they have it

RO
Review №14

Went to get an awning. Walter the owner was supposed to come to our home to take measurements the next day. He never came or called and when we called him he was completely offensive and rude !!!!! Never ever giving them our business and perhaps he is discriminating against my wife and I!

Ch
Review №15

Great service. Great variety. The staff at RW greeted us immediately on entering. After answering questions about barbeque grills, we selected one and were quickly checked out. Completely smooth process. Would definitely go back!

Jo
Review №16

Great customer service from Sean Parnell. Got a $100 credit bc the spa cover lifter did not clear our porch ceiling. They took it back. Thank you!

Ja
Review №17

Had nice showroom

Ni
Review №18

Very rude useless customer service, owner could care less. We purchased a umbrella for 300 dollars. We put it outside and 1 week after owning it, it broke. We called 3 times and all 3 times they very short very rude and very useless. I will never buy from them again. He said its from China and we dont cover our umbrellas if it breaks. I called back and the lady was just as rude. Honestly there is a million other stores that cover there product and understand. Good luck to this store.

Du
Review №19

Excellent service!

An
Review №20

Purchased a hot tub from here a number of years back, that cost a significant amount. Said hot tub got a leak so when I called for a service call they told me they are only doing service calls for hot tubs under warranty. They are the only dealer for this specific hot tub for miles, so to get any technician that has direct connection with the manufacturer you are completely out of luck if you are past the warranty date.

Da
Review №21

Really had great experiences here. Ive bought a Nordic Hot tub, Homewood rought iron patio set, Weber gas grill, Patio Umbrella and two Majestic Gas fireplaces. Ive always had excellent service. Timely very polite delivery and very knowledgeable people in setting up the Hotub and fireplaces. I am quite a shopper and really compare prices when I shop. Theyve been almost always the best priced and with great service.

De
Review №22

Nice place, went to purchase patio furniture

Ke
Review №23

Purchased a pool last August ran pool pump for 3 months and it burned out owner was a complete jersey with me and could care less

Al
Review №24

Good selection but no bargains

Wi
Review №25

Don’t expect any help or support after purchase. After spending nearly 4000 on a massage chair here and numerous phone calls for help, I have been largely ignored. One side of the thigh massage never functioned and request to pay for dissembling/assembling has never been followed up. Should’ve bought from a place that provides support after purchase or online at a much cheaper price. Made the mistake of thinking buying locally would offer better service.

ch
Review №26

Good selection of massage chairs

Sa
Review №27

Very disappointed in how I was treated. I am a single women. I went in to buy a pool. I ran home to make sure the pool would fit my backyard due to it Is a small yard. I called him to ask some questions..i asked him if he could hold me a 12ft pool that I had an electrician coming by and that I would be back there shortly. He told me that I would need cash and that I had to come back and pay. He went on to tell me that there was at least 20 people in the pool area and only 1 12ft pool left. Im sure they take more than cash as a payment. I dont feel like he took me serious that I was going to purchase a pool. I went to Saracenis for my pool. I feel I was treated unfairly. I will never go back there for any of my pool needs.

Pr
Review №28

It has the coolest stuff to hook your home up for the stay home vacation!

Ma
Review №29

Very rude and don’t care about retaining customers. Went there once to inquire about grills. Salesman showed me 1 grill and told me let’s go write it up. I said no I’m still looking, told me that I need to pick one already. Would not answer any of my question or concerns about the grill, just kept saying sure, or if you want now let’s go write this up. THIS PLACE IS HORRIBLE!!! VERY UNPROFESSIONAL AND RUDE. THEY SAID SAID THEY DONT CARE BECAUSE THEY HAVE ENOUGH CUSTOMERS!!! POS !!!!

Ma
Review №30

Well stocked with a good selection. They are not easily wheel chair accessible, though. There is a step of several Inches from the ramp to the Inside. They arent cheap but pools and spas arent a Walmart type thing. They were friendly and were able to point us In the right direction to find what we needed.

Je
Review №31

What a fun place to shop. Sales staff were very friendly and knowledgeable were able to answer all my questions on the Weber gas grills. And also could explain the features of all there gas and electric fireplaces I was very impressed

St
Review №32

Was out of stock on several items. Floor models are less than desireable.

Pa
Review №33

Great deals and very friendly/knowledgeable staff! Not pushy but helpful in the right way.

Ka
Review №34

Wonderful people own and operate the business. They are truly there to help you find what youre looking for or assist you in a problem you may be having with a purchase. I cant say enough good things about this place. Id recommend it to anyone!

Da
Review №35

Awesome service, awesome people! If you need something talk with Sean or his wife. They are knowledgeable and will do everything in their power to make your trip as pleasant as possible.

Ma
Review №36

I had an issue with a purchase and dealt with Randy. He handled it with integrity and honesty who made sure I was satisfied. I highly recommend this place.

An
Review №37

Great supply

ta
Review №38

Sales staff was very knowledgeable, did a great job helping me with 1001 hot tub questions. The delivery and installation went very smooth and the installers were extremely helpful with care and maintenance information.

Li
Review №39

Large variety of patio furniture and pools and spas

Th
Review №40

The staff was awesome and the price was incredible

Ro
Review №41

People are nice. Prices are not the lowest, but certainly not that bad

Ry
Review №42

Sean and Lisa are great and very helpful, awesome high quality products 👌🏻

su
Review №43

This has been our Go To place for all pool things. Our inground pool needed major work and they helped us with that. Pool covers, solar covers, winter covers, pool chemicals, they have everything! We recently bought our new filter and new pump from them, and we had checked all other stores for price comparisons! They help with installing some things too. They will soon be delivering our pool heater and installing most of the work needed. Thanks Walter and RR!

Ji
Review №44

Large selection of outdoor accessories, furniture, hot tubes and pool supplies, fireplace inserts-plus. Knowledgeable staff that is available to help. Imagine that!

Da
Review №45

Friendly staff with prompt delivery for all your outdoor furnishings

To
Review №46

Great deals!

A
Review №47

Great friendly staff and top of the line products!

La
Review №48

They have great prices and a large selection. We often purchase our pool supplies from the Recreational Warehouse.

Do
Review №49

There hot tubs were to pricey.

Ba
Review №50

Great pool stuff

Tr
Review №51

Kids working there have no clue when it comes to pool parts. Have gone there several times, for a waste of time. Still not sure why I go back.

Ed
Review №52

I would not buy from this place again l bought a monessen fireplace and a blower they in stalled it with tape a year later it fell off and to fix they are going to charge

Ke
Review №53

Employees are pleasant and helpful.

Ti
Review №54

They dont carry replacement lamps for inground pools.

Ch
Review №55

Friendly and helpful place

Mi
Review №56

Sean is outstanding and very knowledgeable

Da
Review №57

Expensive and lazy service.

Da
Review №58

Nice pool tables

Je
Review №59

Awful service. Everyone is just sitting around and doesnt ask if you need help. Overpriced as well.

Ch
Review №60

Great for pool supplies

Da
Review №61

I decided to go elsewhere for a pool table. Pricing was higher for a lower quality item.

Mi
Review №62

Very informative

Mi
Review №63

Nice

Cu
Review №64

Go to ebay

ni
Review №65

Prices are high

Sh
Review №66

Fabulous

Ch
Review №67

Ehh

Information
26 Photos
67 Comments
3.8 Rating
  • Address:555 River Rd, North Tonawanda, NY 14120, United States
  • Site:http://recwny.com/
  • Phone:+1 716-692-1234
Categories
  • Awning supplier
  • Swimming pool supply store
  • Fireplace store
  • Outdoor furniture store
Working hours
  • Monday:9AM–6PM
  • Tuesday:9AM–6PM
  • Wednesday:9AM–6PM
  • Thursday:9AM–6PM
  • Friday:9AM–5PM
  • Saturday:10AM–5PM
  • Sunday:11AM–4PM
Service options
  • In-store pickup:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
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