Had what my family was looking for at an awesome price. Female cashier wasnt too friendly though. Both male employees were very helpful.

Great place. Plenty of pools and spas. Didnt see any lighthouses though

I have just made my last trip to this store. The rude employee that was put out by a customer walking in, sealed the deal. Unhelpful, completely. Taking my business to Leslies

Be careful on the cover they provide with your hot tub. My cover was made in Mexico and was tearing at the seams after a few months. They would not provide any warranty and never even got back to me about options. After 3 years it is completely waterlogged and needs replaced. I purchased top of the line Artesian elite Island spa and this is the cover they are providing. Purchased my spa at the north Olmstead location.They told me to put waterproof tape on the new cover So be careful on the cover they are providing with your spa.

This is where I ended up buying my hot tub. I bought the Nordic 110 retreat. They had the best price and it was available. It took about a month to ship but we were well aware of the wait time. I am very pleased with my purchase. The hor tub exceeded my expectations.

They never answer the phone. I’ve called 20 times in one day at all different times of the day on a TUESDAY. Not one call was answered.. not one!!! 0/20!!!!! unbelievable!!!! Call leslies they answer on the first ring. Horrible service horrible

Very friendly and knowledgeable of product you looking for.

Joe Silva is the MAN! He doesnt sell pool and spa supplies he educates his customers on how to maintain what they have. Phenomenal teacher, super patient and has a great support staff as well. On your visit ask for Mr. Silva. Hell treat you like family.

This post very easily could have been no stars due to the struggles in communication with the warehouse. BUT, and that is a rather large but, Joe and Rich came to the rescue after countless calls, emails, and visits to the store they were able to get our pool heater delivered. Their combined efforts helped assuage the lack of communication from the warehouse which never responded to any of our four calls. The duo at Litehouse North Olmsted went above and beyond to ensure our satisfaction and delivery. While we understand that a pandemic is in place and innumerable aspects of many businesses are struggling to keep up with supply and demand, the lack of responsibility, communication, and customer relations from the warehouse is, to put it nicely, very frustrating. Thank you again to Joe and Rich for helping facilitate our delivery to their store.

They have everything you can possibly think of when it comes to pools/spas and maintenance. Picked up a tub of their 3 inch chlorine tabs and their frog test strips. I have to say their chlorine tabs are perfect, they dont cloud the water and the chlorine doesnt fade in a day like most chlorine tabs I have used. Im using less tabs for the same length of time. Thanks to Ben Hall, hes a wonderful manager and made my experience there a breeze and not feel like a chore. Thanks again for your help and recommending the chlorine! Definitely buying from here again

Joe and crew were amazing.Attentive and knowledgeable, took the time to make you feel important. While they drew up the paperwork I got to recline and get and amazing massage.

Teririble service. Hired them to open my pool. They did not take the wire off the winter cover and pulled it off. The pump hoses were installed in correctly which could of caused the pump to surge. The filter cap was not lined up with filter . This caused to cross thread. Then when i vacuumed the pool I found the foil cover to one of the chemical containers at the bottom of my pool. When I called the company,, there response was “ what do you want “ I stated that i would not use them again. The response from the service department was okayI will never use them again

Always great service. Have all my needs. Reasonable prices

Friendly helpful service.

They just want you to buy a pool and it does not matter to them when it gets done.. Waiting 3 months for an install is crazy ridiculous! Wont EVER buy any supplies ever again from your store! DO NOT WASTE YOUR TIME BUYING A POOL HERE!

Will never purchase from this company again! We purchased our 27ft pool mid April. We were told a 3-5 week installation time line(roughly Memorial Day week). It is now mid June. We called multiple times to inquire further about our date and we were told the week of June 14th. Now they are telling us the first week of July! Incredibly disappointed with this company.

After receiving the incorrect replacement bulbs twice from another Lighthouse store, Rich saved my Christmas tree. He took the time to figure out the correct universal bulbs I needed and explained exactly how to repair the section of lights that were completely out. I purchased my tree in 2011 and was told I would always be able to get replacement bulbs and Rich was able to come through. Love my tree. Well worth the money. Thanks again Rich. Happy holidays.

We purchased a pool on May 3 and was told we would have a phone call for an install date within 3 business days of delivery... here we are over a month later and still have yet to receive a call!! Everytime we call to check on the status we are told “yeah either this week or next week you’ll get a call” Really wish we would’ve went somewhere else!!!! They could at least check into it for us!! Would not suggest going here!!

Helpful and courteous staff.Very clean store.Have any questions talk to Joe,great suggestions.

Purchase my pool may 4th.. I was told it “would be up be for Memorial Day” you dropped it off May 29th in the middle of my drive way. My paperwork states I will be contacted NO LATER THAN 3 days from the drop off date for my installation.. meanwhile it’s been almost 2 months since I bought my pool.. it’s on a pallet in my driveway wrapped in shrink wrap.. the boxes are rotting.. $3,300 plus the tree work I had done and the electrical work.. a canceled 4th of July party because it was supposed to be up before Memorial Day. 5 disappointed kids and no answers. If it’s not up next week like promised I’m calling my attorney. I ask to return it and am told it’s a 15% restocking fee and I’m not paying your company over $400 because you can’t follow through with anything. Absolutely ridiculous.

If I could put a 0 star review I would. I purchased a spa in May of 2018 from the North Olmsted location. While I was there with my wife we were told everything we wanted to hear and was given what we thought was a great deal for the spa we purchased. This purchase also included chemicals and a lift system for the spa cover. We were told the salesman has had this system for years and never had a problem with it. Well less than a year after owning this Spa the cover is starting to tear at the seams and on the top. After contacting Litehouse about this issue we were told that we must be opening it wrong.... So we called the manufacturer of the spa lid and they told us it is not their problem due to the fact that we have the a lift system on our spa. Once again talk to Litehouse and was told by the salesman that it must just be normal wear and tear... So nothing has been resolved about my spa lid but now my breaker has been tripping, mind you this tub is one year old and is still under warranty. I agree to pay the 90$ fee to have a maintenance guy come and take a look he finds the problem pretty quick but low and behold it is not covered under the warranty. (Even though I called the store to make sure it was covered and even went back into the store posing as an interested buyer and asked is this specific part covered and was told of coarse it is) After letting the salesman know that it is not covered because I own this tub and just had a tech come out he had to go look it up. So just realize they will tell you whatever you need to hear to make a sale and then you will be left high and dry when it comes to getting anything fixed.I know this was posted after the one year mark of buying this spa but the problems that have started with this unit were still within the one year warranty on the cover. The problem is the store kept saying they had no information yet and dragged it out for weeks.

The manager, Joe, has gone the extra mile for my wife and I. Not just when we have a problem, but taking time with us. We are new to having a pool, and Im sure he gets the same questions all day long. But he treats us first class even if were just getting the water tested. Great guy!

Knowledgeable fast service

Joe and his crew are AMAZING!!!! My wife and I really feel like we are appreciated when we come in. Joe is very welcoming and awesome with our two young boys(1 and 3 years old). No matter what situation/trouble we have, Joe ALWAYS has the answer. Joe has always been great with answering questions on the phone and emailing me directions to close the pool. We will continue to take our business to Litehouse Pools in North Olmsted for as long as we have our pool

After 3 stores, we finally got what we need and saved $100s of $$s. Thanks so much for the great information!!

Really nice place. Staffed with professionals. Lighthouse pools dose the job right and takes care of their customers. Its a good place to shop and they got a great Christmas selection too. Good price on chemicals and if you are a business owner they will work with you.

Id like to give this place a much better rating than 3 stars, but the guy wearing glasses when I was in there was a total blah; the young lady who was working there at the same time was very polite and courteous.

Joe and Rich in store tried best to help, unfortunately that attitude was not mirrored by the owner or corporate. Read all the reviews on the BBB before making a decision. I would choose another place to get what you need. Once they receive your money customer service drops down to a minimum. You will sign forms, please read them. This is not a good place in my and many others opinion.

Litehouse has fantastic service. Lots of places talk about great service but Litehouse truly delivers. The manager and salesman Joe gives us great advice on how to keep our water clean and how to troubleshoot our equipment. Some places sell you big ticket items and theyre nowhere to be found afterwards. Litehouse makes sure that they are there for you.

Great store and service gina was great

Nothing at all we needed was in stock, otherwise decent selection. The biggest disappointment was the customer service. The girl who answered the phone every time I called, and is nearly always there, is completely complacent and rude. No work ethic or interest in helping whatsoever, just sitting around to make a paycheck. Embarrassing.

Staff seem to be bothered when asked for a filter. Poor customer service.

They were wonderful, greeted me and I was in and out in 5 minutes.Happy Fall

Good selection of products spanning the range from entry level to exceptional quality. prices are good when sales are running. very friendly staff.

Joe was awesome! He was very knowledgeable and helpful!!

Joe and the North Olmsted team are outstanding. We had nightmare of a year this year with our pool. We eventually needed to replace the pool, but they were there to assist throughout the ordeal giving guidance and suggestion to try and salvage the old pool. When we came to the conclusion it was time to get a new pool, they were there to ensure we got the best deal we could get. Thanks for everything you guys do! Couldnt ask for a better group of pool/spa professionals.

I would like to take the time to thank all of our customers. Every customer is important to us and we always try to take care of each customers needs as we can. I have worked for Litehouse Pools since 1999, and I have made many friends over these years and look forward to making many more as my career here continues. We care about the communities around us and support many different charities.Please feel free to stop in. We are open Monday-Friday 10 A.M. to 8 P.M. and Saturdays 10 A.M. to 6 P.M. and Sundays 11 A.M. to 5 P.M. We offer family fun for everyone! Weather its a Swimming Pool, a Spa/HotTub, Billiard Table or Grill and Patio Furniture. We will be willing to listen to you and help you find the right product.Thank You,Joe Silva Manager of Litehouse Pools of North Olmsted.

Nice experience a lot of Christmas trees to pick from

Pricey but high quality and a knowledgeable staff

Just spent 10 minutes in this store trying to find supplies I need for my new pool. Employees were rude and did not want to assist us or offer any help. Unbelievable! Well be making all our pool supplies purchases elsewhere.

Great staff. Very knowledgeable

Excellent customer service at the North Olmsted location. I can ask questions and not feel like I am bothering them unlike the Strongsville location

These guys are the BEST!! Joe and Rich have played a huge part in getting our pool up and running. It looks and feels amazing!! Cant believe its the same water. They took my husband through step by step even wrote it down for us so we would remember every detail. We just bought a house and were excited to have a pool.... Until we took off the cover... We hurried to to pool store down the street.. walked in to this place( not Litehouse) and one guy is on the phone making plans for his vacation, he didnt even acknowledge us, next guy said didnt know much about pools. Needless to say we walked out and became fearful that we were in over our heads. Then we looked down a block and see Litehouse!!! I was concerned that we would walk in and be sold a ton of things we didnt need. We were desperate after all.. we were greeted imediately and the place was packed. We looked around and started grabbing things we thought we might need. I was getting frustrated, not knowing what to do and not wanting to waste money, Joe noticed and said you could at least smile it cant be that bad. I said oh but you havent seen my pool. And he said put all that stuff back. He began to ask us questions, my husband and Joe worked out a plan of attack. We went home with what we needed and went to work on doing exactly what we were​ advised. My husband has made several trips to the store and has worked with Rich on the finishing touches for the pools opening. They have gone above and beyond to help us. They test the water and sell us what we need. They have taken our pool pieces in to the basement to help disassemble stuck parts. They have looked at our pictures and helped us over the phone. We Will never go anywhere else for pool service and when we have to replace our larger pool parts we will be sure to give Litehouse our business, because they know theirs !!! TOP NOTCH service!! 🙂THANK YOU!!! 🤗The Jadus family!!!

Lots of great stuff, but the salesman was a bit pushy. I world recommend the Sheffield location instead.

Great knowledgeable people when I called and in person.

Nice staff, and they have all the items you are looking for.

Joe is the best sales person at Lighthouse

Great customer service and a well maintained store.

Would like to buy shock with clarifier no one seems to have

They always treat u good

Didnt get greeted when we came in

Brian is really helpful.

My pool would be a disaster if not for Litehouse Pools.

Very helpful

Very helpful an knowledgeable staff

Pool chemicals and friendly service

Joe was real helpful

A lot to see and browse

Great service!

Always helpful

Great place!

Very helpful