Randy has been fantastic in helping me and my team. Its been a relief to know you can always call someone and have Parts such as drives Motors and propellers available immediately no matter what the time of day or night including weekends lol.Ive had the pleasure of seeking his professional advice on multiple occasions and I have always been led in the proper direction.Hes the only person that I know of that does a true lenders program with motors and propellers.I have never met another business owner that has been so generous with their merchandise in Lending it out to make sure theyre customer finds the proper equipment.Thanks again Randy glad to have you and the Cobra team available on a moments notice.
This place was honest timely, gave me updates,and pricing before work began.The price didnt change a penny. .The owner Randy spent an hour on the phone with me talking over options with my 6 drives.Instead of him trying to sell me 2 fresh drives off the shelf we decided to ship my drives to him and let his techs open them up and come up with the cheapest way to repair vs replace and having a strong product .After going over different options we replaced upper gears on one drive both drives needed prop shafts and found the other drive other then a prop shaft needed a filter and lube change.He always took my calls even after work hours.He gave me his personal cell and said call me anytime.What type of companies have that type of customer service. I used him once before for drives for my Nortech so I decided to use him again.Results both times were seamless .After I received my drives I called Cobra and asked them to overnight all new stainless nuts for the drives. Albert called me the next day and told me that he left early and forgot to take the package to the drop box.The truth sure is refreshing .He sent them to me the next day after apologizing he sent them out to me at no charge S#$%#@ happens I was very appreciative . CUSTOMER SERVICE! If I ever have any more problems with my go fast boats Cobra, is the only company I will call.
Randy is the most honest and fair guy in the industry! I wont go anywhere else
Knowledgeable and honest!
Very good customer service