Outstanding work on fabricating the marble for our recent master bathroom renovation. Dylan the owner took a personal interest in our project and the complete installation was flawless. All his employees are top notch. We totally recommend this company.
Great service. Good selection of Stone. Expert advice and ideas. Working on my 2nd project with Dylan and his crew.
Awful business, front desk lady so rude.
Update 6/24/2020- Changing review back to 5 star. The owner Dylan actually called me Monday morning and went over in detail how the process works and explained why it took some time to get with me. Sounds like I was given incorrect information from an employee who is no longer with the company. Thankfully Dylan cleared it all up and my counters were in fact sealed just fine. Dylan came out today to refinish the counters at no cost to me and took care of explaining to me in detail more about my new marble counters. We’re all human - and I just appreciate him getting the issue fixed and for that I am back to a satisfied customer. My only issue was communication with this company, the workmanship was never a problem. The countertops are absolutely beautiful.UPDATE 6/21/2020 - Changed review to 1 star. The day after install I noticed big swirl buffing marks all the way down the marble, like from a big sanding machine. It looked like they just didn’t buff it out all the way. With light hitting it - it’s very noticeable. I called the company to let them know, and it has been pure HELL trying to get this company to right this wrong. Even if this was a factory error and it came that way - this company has not even tried to contact me back after seeing the damage on the countertop. It’s been almost a month now. First they don’t show up to the appointment to come and look at it while I waited home all day. Tried again a week later and the guys showed up and determined it was def a machine error and the whole surface will need to be refinished. Remember now this is a brand new countertop they just installed - and they couldn’t tell me wether I would have to pay for that or not?! This was on June 1st. Ive called 4x now and have been told 4 times now I will receive a call back from Dylan - the owner- and I have heard NOTHING back. It seems as though Dylan is completely avoiding me. If not - I couldn’t tell because the communication with this company sucks. I had such a pleasant experience with Brooke, but she’s no longer with this company and now it seems like this company could careless that I just paid over $2000. I am a very understanding person - and I give the benefit of the doubt probably way more than I should. But I draw the line here. I’ve been without a kitchen for over a month waiting for these counters to be fixed and finished - because I can’t put anything on them - the guys cleaned with a cleaner (trying to see if they can take out the buffing marks themselves) that pulled the sealant out and they told me to ‘be really careful’ don’t ‘dump wine on it lol’ I didn’t think that was funny. So out of being scared to stain the marble - I’m not even using them.I plan to call again Monday and I’ll update IF I hear back. If this company doesn’t reach out to me to fix this, I WILL be pursuing legal action.Original review:Had a very great experience with this company! Brooke the office manager was AMAZING, very knowledgeable and courteous and all around was just a pleasure to work with. Mike and Red and another guy came to do the installation and I am very pleased. The guys were great- they went above and beyond - informed me of everything I needed to know, and got the job done in a timely fashion- Good service and great prices. Will def use this company in the future.
We recently did a full house remodel and worked with at least 10 different contractors and subcontractors. World granite was the most professional, timely and organized company we worked with. We were very impressed with the quality of work. We priced out 5 different granite manufacturers and for almost the same price, Jill and Dylan blew us away with how wonderful they treated us as clients. So refreshing to know there are companies out there that exemplify customer service. Thank you again! Would highly recommend!!!
I am in a rush to do a bathroom remodel. I called and spoke with Jill who was very pleasant and helpful. When I went to look at the some options for my countertops, I had the same great experience with Jill in person. She was helpful and patient and answered all of my questions. I wish customer service was this good at all companies!
I own Charleston Cabinetry and Countertops and we have sent many projects to World Granite. We find their workmanship and professionalism to be very impressive. They do excellent fabrication work and their prices are competitive. We will continue to recommend them to our customers.
Great folks, beautiful work with an excellent eye for detail and design. I would recommend them highly
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