user
Suby Doctors
2940 Rivers Ave, North Charleston, SC 29405, United States
Appearance
Suby Doctors
Comments
Ch
Review №1

Mike is the kind of mechanic I love to find. After moving from California last year I knew I needed a Subaru mechanic. Im harder on my Subaru (and my mechanic) then most: frequently taking it off road and continually seeking to modify it to that end. Mike makes time to listen and is focused on what the customer needs. He takes incredible pride in his shop and build customer relationships on trust rather than a quick upsell. If you have a Subaru in Charleston, Im not sure why youd go anywhere else.

Br
Review №2

We do it all from routine maintenance to keep your investment performing efficiently, to building you a 700hp track car. Any questions or quotes give us a call. Brent or Travis can advise you one performance builds and Mike can advise on how to keep your trusty Subaru a trusty Subaru.

Bo
Review №3

Mike and his team helped me when my car was disabled while in Charleston visiting my son who was hospitalized. It was a rather large job but Mike worked to get me back on the road quickly and his price was more than fair. Thanks Mike!

sh
Review №4

Suby Doctors should be your go to mechanic if you own a Subaru. These guys know what they are doing. They only sell what you need, will never try to rip you off. Quality repairs at good prices. They helped get my old 2003 legacy to 220,000 miles before I sold it and got a 2011 legacy. I got an inspection on the 2011 before I bought it, Mike and his team found a couple of issues and were able to get the dealerships warranty to cover it. This place is a miracle, just an amazing honest business in a world full of vile and scum.

Er
Review №5

Suby Doctors has excellent quality service for a fraction of the price that you would normally pay at a dealership. Also, they have great customer service! This is THE place to go if you own a Subaru and live in Charleston.

Hu
Review №6

Maybe its just me, but I feel as though the staff tried to piss in my ear and make me think it was raining. I am an ASE master tech and what they told me regarding my vehicle and future vehicles was the opposite of what I and the Subaru dealership I have dealt with before believe to be true. The trust has been lost, I feel like I have been lied to, and I will not be dealing with this shop in the future.

Ch
Review №7

Great folks. Very nice and hopefully we wont have to return to soon.

Ch
Review №8

Mike, Michelle and staff are awesome. They do excellent work and always are fair. I would buy a Subaru just to have it serviced here.

Ga
Review №9

Originally had an appointment scheduled for June 28th. Then I saw that they were moving to West Ashley, so I called and rescheduled the appointment for July 1st. Show up today and was turned away saying that they did not have any appointments and called all customers to inform them. I have no record of them calling me. Do not go here.

Ka
Review №10

I’ve been coming to Suby Doctors since I had my first Subaru and they are the only people I trust my car with! They tell you what you need and what they would do to fix the problem as if it was their car or their family’s car. My mom, brother, best friend, and I have been going to Suby Doctors since we all got our first Subaru!! It’s the best place in town!

Sc
Review №11

Great shop for all Subaru needs.

-F
Review №12

Recently bought a used Subaru Baja from the folks over here. Overall had a great experience, staff was friendly and professional, let me take time to thoroughly check it over mechanically. When mentioning I planned to tackle the timing belt service myself the owner took some time to point out some of the finer points of changing the timing belt.Additionally they followed through on a promise to send what maintenance records they had shortly after the sale. If we needed to buy another used Subaru Id have no issue recommending them.

Wi
Review №13

Great to have Suby Doctors as a neighboring business for us at Davidson Machine Shop. Helpful management and the techs know those cars. Looks like a good place to buy a used Subaru as well.

J
Review №14

Really nice staff, very knowledgeable and priced fairly. Forget going to the dealer, this is the spot to take your Suby!

ke
Review №15

Mike you guys are the best 👌

Jo
Review №16

Great place to buy a used Suby! Also has a very fair repair shop

Da
Review №17

Im generally skeptical about hiring out jobs, but you wont regret taking your car here. Mike does a great job taking care of customers - he facetimed me and went over the work he wanted to do by showing me different spots on the car. Great!

Ma
Review №18

Flexible to get the car in, appreciate the mechanic looking at other things and advising what can wait, what should be done. 3rd or 4th time I have been there for service.

Ch
Review №19

They do great work, and explain what they do very clearly. Be sure to call ahead, they’re always busy.

Ch
Review №20

I have always been a car geek. Suby Drs. Is the real deal so just relax and let Mike and Michelle take great car of your rubaru.

Au
Review №21

We just had breaks and rotors replaced, and as always - fast, fantastic service at a good price by Subaru specialists. We have been here several times over the past few years for oil changes, maintenance, and damage repairs. They are hard working, honest, and very good at what they do. 👍

M
Review №22

Great People . Great Service . Good Prices . Professional . I Highly Recommend to Anyone who owns a Subaru.!!!!

Wi
Review №23

Had to go here for an engine replacement and they did a great job with that, then I went back to get them to inspect the engine to make sure it was running well and everything was fine and they told me my wheel bearings were bad and will go out soon and wanted to charge $400 for it, so I inspected them myself because I do most of my own work to my car and the bearing were fine so prove me wrong but I feel they tried to upcharge me for nothing

Al
Review №24

I went to Suby Doctors for a second opinion after being told a few things from the dealership that needed to be fixed. They were able to more accurately pin point the issues with my car and charged less for the work. In addition to fixing my main issue, they were able to complete a lot of my 105K & 120K mile maintenance for me! They were pleasant people who were very clear and direct with their communication. Ill certainly be going back to them for all future work with my Forester.

Ja
Review №25

Subydoctors did a major repair of head gasket on my 2003 Legacy. I highly recommend Suby Doctors to any Suby owner looking for quality mechanics. Cant say enough good things about Mike and his team. Next time I need work, Suby Doctors is my 1st choice

je
Review №26

Great all around experience!!

Al
Review №27

This is a truly wonderful shop! Knowledgeable and honest. We had a misunderstanding the first visit, but he was more than willing to fix it and went above and beyond what was necessary to make it right. If you have a Subaru this is the place to go!

Al
Review №28

Great service on Subys at reasonable prices

Be
Review №29

What stood out to me on my first visit here was the owner Mike talking to every single customer individually at length about their car. I dont know if he always has the time to do it, but that kind of personal attention really is rare. He genuinely seems to care about every person that walks in the door.

Ma
Review №30

Mike and everyone who work here work so hard. My car was dead for weeks on end and they did everything they could to solve the problem and they did. They are committed, hard-working, and honest. I dont know anything about cars, but when they explain things to me I dont feel patronized or lied to about prices. Theyre straightforward and I appreciate that so much. Sad that I moved away, but I always come here on my visits home to get things sorted out.

Da
Review №31

Best place for Subaru repairs. The owners love what they do and know these cars inside out. Very good prices, you can trust them to be totally fair and honest. I drive from Columbia to get all of my Subaru work done here.

Sh
Review №32

Have been taking my Outback to Suby Doctors for about eight years and have always, always, always been happy with the work. On many occasions Mike has actually talked me out of getting work done. And on the occasions when hes talked me into getting work done Ive known its 1) been necessary and 2) that the results will be top-notch. Ive never had to return for shoddy work. Theyve also been honest about telling me when I should go somewhere else and have provided me with recommendations of other mechanics that are trustworthy and inexpensive. I wish all of my service needs were as easy and high-quality as the ones I have with Suby Doctors.

Ja
Review №33

Edit 02-12-20:Love these people.I called them back up and asked if they still had the under-engine cover. I also explained that I smelled a faint, sweet burning smell occasionally after driving a while. They said they had the cover and to absolutely bring the car back in so they can check out the smell.So I brought it in on very short notice, and less than 24 hours later they had made time to check it out. They said explained that there was nothing to worry about - that it was a minor power steering leak, and to monitor it. But no attempt to upsell me - no unnecessary pressure. Just a caution to watch it, and a reassurance that it had nothing to do with the head gaskets and other original repairs.A courtesy diagnosis and under-engine cover later, I started up the car and there was an odd squealing sound I hadnt heard before. I went back in and asked about it, and apologized because it was about 5 minutes before closing time. Fast forward 20 mins: Travis lowered the car off the rack, helpfully explained the issue in detail (a piece of plastic rubbing against some metal, but now removed). I drove off without paying anything more than the original repairs, and was all the more confident that I had put my trust in the right people!TL/DR: this team is great. Theyll take good care of your Suby and your wallet.Original:I love this team, not because theyre perfect, but because theyve given me ample reason to believe that they are honest and good-hearted.I had my 2001 Forester run through the works here: head gaskets, timing belt, brakes, rotors, ball joints... It was between this job and a new (used) car, and we chose the job instead. They were fair, patient, and transparent in the time leading up to us pulling the trigger, and during the repair process as well. They also gave us some discounts on labor due to the extent of repairs.Downsides:-They initially quoted me a two-day turnaround (which I balked at in the moment), but we didnt end up getting the car back for 8 days (a much more reasonable timeline, but not the one we were given).-I found two loose bolts - one on the radiator and another on the alternator. They seemed mostly nonessential, but it was a little disconcerting.-They took off the under-engine cover and never put it back on, without telling me. Again, some argue its nonessential, but Id rather have road debris hitting that than various exposed hoses, the oilpan, etc.Not the end of the world - theres still no other place Id take my Suby! They are cheaper than a dealer and seem to know just as much. And they seem like all-around great people. But theres a little room for improvement on the detail/consistency side of things.

Jo
Review №34

If you own a Subaru, this is the single place you should be brining your vehicle to. Very professional, knowledgeable, courteous, and timely. They go above and beyond every time. Their prices are incredibly fair, and I cant imagine bringing my vehicle elsewhere.

Ma
Review №35

Mike and Michelle were terrific for me. I was visiting the area and only had a couple of days to fix my car before needing to drive back to NY. They were upfront with me about costs and maintenance issues and had a number of suggestions for me about I could better treat my car without trying to upsell me.It made my whole trip less stressful.

Em
Review №36

This was my first experience with Suby Doctors and I am so happy to give them 5 stars. They are kind, the mechanics patiently and easily explain whats going on, and they certainly dont try to wheel and deal you. As someone that doesnt know much about cars, I am thankful to have a shop that does honest work.

Tr
Review №37

Best machanic Ive ever been to very honest done things with me and my car situation that no other shops would consider doing. Mike is a great guy.

Di
Review №38

Mike, Michelle, and everyone at the shop are simply wonderful! Not only are they extremely knowledgeable, but they are helpful, friendly, competent and above all, empathetic ... they really listen! Thanks, guys, for keeping my baby running like the champion it is!

Dy
Review №39

Great place for Subaru owners. Staff is friendly, helpful and most importantly honest. You could not pick a better local place to do business with.

Ga
Review №40

These guys are amazing. If I could leave more stars, I would. I have never had such a positive experience at an auto repair shop. I had my car inspected twice before long road trips and they were super helpful and respectful. LOVE the Suby Doctors

Br
Review №41

Great shop! They are definitely the pros! I even purchased my car from Suby Doctors. LOVE IT, and it runs great!Mike even reminded me that I had a 6 month warranty after a small issue came up with my car. They quickly diagnosed and repaired it within an hour. I am never switching from Subaru!

Em
Review №42

Always above and beyond. Efficient and fair. Mike saved us over $2000 in repairs quoted by the dealership. On our way out of the door, mechanic stops us with specific maintenance instructions on a new part. If you dont have a Subaru, you should buy one so you can have these trusted mechanics!

Pa
Review №43

Long story short, my daughter bought a used Subaru in Charleston and then moved to TX. The transmission went out and she has been without a car for 4 months. The TX dealership has been unable to correctly diagnose various related problems and fix it. In desperation, she has called Mike. He has correctly diagnosed the problem twice just by talking to her. He has offered advice on warranty issues and how to communicate with the TX dealership and Subaru of America. AMAZING customer service considering weve never spent any money with Suby Dr. I think my next car will be a Subaru so I can take it to them for servicing!!

Au
Review №44

Have been for a few different repairs and cant recommend them enough! Have used many shops in Charleston before and without a doubt have best mechanics at industry average pricing. I have been screwed over at other shops before and let me tell you, nothing is worse. Good people who own / operate shop too...

An
Review №45

This team makes me want to be a Subaru owner for life because they are so great! They are very knowledgeable, efficient and fair priced. I wouldnt trust my car anywhere else!

Me
Review №46

Suby Docs are reliable. For years have had only good treatment and fair prices. And theyre cool people.

Ad
Review №47

Knowledge is specific for some of the qwerks Subarus present and prices have often been better since they likely use many of the same parts

Ke
Review №48

Nice people. Friendly curteous service. On time and on-estimate. I had a 60,000 mile service done. Everything that the dealership would do, with the exception of the free car wash, all for about $220 less than at Crews Subaru. I will definitely be back!

Ch
Review №49

Excellent service experience! Fair prices and quality work with excellent customer service. Keep up the great work!

Ja
Review №50

Cons: They didnt walk me through what they inspected and replaced; nor did they suggest what will need replacing soon.Pros: I didnt get the run around salesman routine for every little filter and the service was fast and seemed fair priced.

We
Review №51

Great experience, fast turnaround and great customer service. Highly recommend!!

Th
Review №52

This is THE only place to go to in Charleston to have your Subaru serviced! Mike, Michelle and their team are friendly, professional and I can always count on them to provide fair pricing and fast service. No one else touches my car but them!

Sh
Review №53

We have two Subarus and take them both there. The prices are amazing, especially since moving from Washington State where it is much more expensive to have a Subaru serviced. It is very important to take your Subaru to a place who only does Subarus . Other places can miss very important details. They do great work here, never had an issue.

Ma
Review №54

What a great place! they take time to talk to you, they know and love subarus. they do excellent work at fair prices. HIGHLY recommended.

Em
Review №55

So knowledgeable. The only people in charleston I trust with my Subaru. Love them!

Me
Review №56

Exceptional service. I wont take my Subaru anywhere else.

Jo
Review №57

Ive been bringing my 2007 Subaru Forester for the past few years. I cant speak highly enough about the Suby Doctors team.

Ke
Review №58

I just recently moved to charleston and my motor went on my forester. I took my car to see Mike and I was more than pleased with the service. Some of the nicest people extremely helpful and knowledgeable. also had the fastest turn around time. I wouldnt take my subaru any were else.

Tr
Review №59

Really hard to find an auto shop like this these days. Dealer quality service without the pricetag. Good honest people who stand by their work.

Br
Review №60

Always impressed with Mike and his team. We have been going here for years. This is the only place to take your Subaru.

Ca
Review №61

These guys really know their stuff. Quick honest and car driving great again. Turbo installation gurus!! :)

Ka
Review №62

Dependable and honest, and the staff is great!

Gi
Review №63

I am so grateful for Mike and the Suby Doctors!!! #3 Ouback was making a high pitched unhappy sound and a detour to Suby Doctors kept my day on schedule while getting my brakes replaced affordably. #4 Forester likes his regular service too. For regular maintenance and the complicated procedures that come with aging...these doctors get it done. So before you do that high priced catalytic converter replacement, take the advice Mike gave me and switch to high test first. I still have that $1000.00 and my 137000 mile outback engine is happy. In the lowcountry Suby Doctors is here for us and so worth getting lost on the neck to find. Thanks for the brakes and getting us to our actual doctors appointment on time -not just taking car of cars but also the people who need them. THANKS

Jo
Review №64

Complete professionals; great customer service; highly recommend.

Je
Review №65

This is a team you want on your side when things go wrong!Ethical, efficient and professional, Suby Doctors have great owners and work with a network of talented local businesses to make it right.

Je
Review №66

I appreciate the fact that you guys made room for me on short notice, and found the issue with my subi so quick. Will definitely coming back in the future if I have any other problems.

Da
Review №67

I called specifically to ask if they charge for a diagnostic because my ac wasnt working, the person on the phone explained to me that they put a dye and run the freon but they dont charge and only charge if they find something wrong and fix the problem. So I took my subaru there and I also had a problem with my windows and was told I needed a master switch. Well I was called back saying I needed a new evaporator core because there was a leak so I told them I would think about and was told my ac would prob work for a few days. Well I went to pick up car and was charged $95 for what they told me was no charge thats why I called in the first place then they said they would credit me that if I got work done there. Well when I left the place my ac never worked at all..nevermind a few days it didnt even work for a minute. I called back and asked if they would credit me if I did the master switch and was told only for the ac repair. I think this place is a rip off and I def would never go back there again. I called other places and was quoted $300 less then what this place was gonna charge...Smh very dissatisfied with this place

Jo
Review №68

Accommodating, customer oriented, friendly and fairly priced. I will continue to take my business here.

Gl
Review №69

Great independent shop. Great work. If you need Subaru service, go here.

Bi
Review №70

In the business of just giving people run arounds

Ro
Review №71

Great service, knowledgeable mechanics! The know Subarus!

ma
Review №72

I live in Columbia and I have tried subaru mechanics from all over the area, so far this is the place for your Subaru these folks know what they are doing and will work around your schedule...they will have my business in the future!!

Ev
Review №73

Great place for my Classic Fiat

Kr
Review №74

Amazing car shop

fr
Review №75

They are in no rush to accommodate your needs . Takes a week to get a call as to what is possibly wrong with your car !

Ju
Review №76

Great service.

So
Review №77

Hmm

Je
Review №78

Helpful and fast

Tr
Review №79

Honest, efficient, and thorough

Sp
Review №80

I trust these guys.

Ha
Review №81

PROFESSIONAL SERVICE !!!!!

Information
28 Photos
81 Comments
4.7 Rating
  • Address:2940 Rivers Ave, North Charleston, SC 29405, United States
  • Site:http://subydoctors.com/
  • Phone:+1 843-937-5090
Categories
  • Auto repair shop
Working hours
  • Monday:8:30AM–5:30PM
  • Tuesday:8:30AM–5:30PM
  • Wednesday:8:30AM–5:30PM
  • Thursday:8:30AM–5:30PM
  • Friday:8:30AM–5:30PM
  • Saturday:Closed
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
Similar organizations