I visit the Rivers Ave location quite frequently. I appreciate the staff that take the time to explain auto parts info that is foreign to me. No matter the question I always get help or a referral to someone or someplace.My disappointment is each time I enter the store, I’m noticing more and more staff are not wearing masks. When I’ve asked why, I’ve gotten the “I forgot” answer.My question is, are autozone staff not required to follow the same cdc recommendations as the customers?I noticed a sign on the door asking the customers to please wear a mask? I’ve also noticed customers run back to the car to retrieve their mask before entering.Statistics say that our area has a high transmission of COVID 19. It’s real and I suggest Upper manage should address the staff on their customers personal safety concerns as well as their own. Let’s work together against COVID!Thank youSean Malcolm Jr.

I visited the store looking for new windshield wipers, not knowing anything about the different brands or even how to put them on. The employees were so patient with me and all of my questions! They told me the differences between the brands offered, taught me how to take off/put on the wipers, and were mindful about pricing when I mentioned I was on a budget but wanted quality wipers. Chip was the main employee to help me. He and everyone else were 10/10!!

The Staff are always friendly and helpful to you. Theyre eagerly waiting to help you with whatever you need. Whether its a new battery or changing your windshield wipers. Or finding the many parts and tools for your car and loan you there tools for you to help yourself with car repairs.

Great place to buy auto parts. Great staff. Very friendly and knowledgeable. Great prices too. I will do all my auto parts shopping there from now on.

Tristan was so generous with his time today. Its always nice to be around someone nice. Thanks such much for your help today Tristan!❤. Hope Ive gotten the name right.

Thank you for the help today! Great service and great people!

Great place to go and get the best service they are wonderful people that work there always shop there

AutoZone Auto Parts on Rivers Avenue in North Charleston is a well managed AutoZone Auto Parts location that is convenient for all things auto parts at a good value. This store is easy to access when you need it and you are able to find exactly what you are looking for quickly. I have had a really good experience shopping here over the years.

Triston was amazing. He changed my daughter’s headlight bulbs. It was not an easy job! He was so kind to her. Her husband is deployed for the military. She had no headlights to make the drive for the move. Now she is safe! Thanks Triston!!

Both employees i encountered (friday afternoon 4:45, 5/21/21) were quite reluctant to help -or answer questions -or be kind to customers. maybe its the heat. but im taking my business anywhere but here.

Best place for #TheCarDetox quick and easy products..

Tony D was extremely helpful in jump starting our car. We were staying in a house just down the street and when we went to leave the car battery was drained. We walked up the street to this store and he let us borrow their portable jumper. Sadly it didn’t work, so we pushed the car to the store and he jumped our car with his own and sent us safely on our way. Exceptional service!!

Not helpful as we r not regular customers.

Thats my second auto shop

They were very helpful.

Two ladies were working alone today and they were completely slammed. They stayed cool taking turns being outside because part of what they do is check/replace batteries and check engine lights. Customers were pouring in, the phone was ringing off the hook. And they kept everything under control with the greatest amount of aplomb. Highly recommended. Go Girls!!!!

Thank you! Professional! Fast! We were traveling from out of town. Issues with battery or alternator. Professional young man was outside immediately. He tested both. He diagnosed. He took care of our purchase quickly & instead of taking our money to purchase tools for installation, he put the battery on a cart, brought it out, installed it & took the old one. All we had to do was pop the hood. Total visit - 20 minutes. Price was in line. The service was above & beyond.

I’m from Houston but I travel for work, my truck started messing up on me on the way home the other day so I decided to swing in and see what they could do to help me, they were all wonderful employees, the guys in the front were savvy but not professionals, they called a guy out of the back that was wearing a weathered and stained shirt and I knew then that he was who I needed to help, he climbed all in the engine bay with me to find things and under the truck to point a few things out and was willing to get dirty, in the end we didn’t figure it out and had to return some parts. I’ve been to many stores across the country and it was by far the best experience at any autozone I’ve ever been to,

The entire crew was super helpful and super nice! Ryan went out of his way to assist with a rather challenging battery replacement. It was near the end of the day, really hot, and a tough situation. Ryan was patient and maintained his composure, making AutoZone look really good on a difficult day. Thanks to this awesome team on Rivers Ave.!!!!

Good prices

I get my vehicle parts from here.

The male that helped me was right on target as to what was exactly needed. The other females, currently, working with other were well knowledge and impressive. The entire visit was awesome!

I come here for convenience of the location and thats hit. Customer service is usually unsatisfactory. I almost feel like I am not welcome there. Almost like I am a bother for coming in and asking for the workers to do what they are there for. Not all employees suck but you will know immediately which ones do

I normally dont go to AutoZone but the employees there are top shelf.

Git some good car deal i meet good there for my car needs

Very good customer service still is clean the minute you walk in someone would have helped you

Good place to find auto parts. Answering the phone and servicing call in Customers is more important than in store customers. This will happen continuous on any given day

Great!! I had to get wiper blades but have no idea how to get them off or on. The guy came out and did it for me. Thanks so much

Superb customer service. Exceptionally great employees who humbly assist you to get the right parts

I asked Ryan for some help locating a part that the website said was available. Apparently he was too busy between his phone and working on some girl car outside. This is bad business and I got my part from parks up the street.

The manager was very nice he took time to explain things to me and his communication was great

I was there yesterday and service was poor at best the manager was busy hitting on women along with his employee two customers left they just got tired of waiting as i did, this is not the fist time this nor the fifth however this is the first store that i have ever written a review on a business and as a owner myself i would want to know if my workers behavior was this poor.

Needed a battery. Was a good price and installed quickly. Good experience for me

A nice store. Friendly people. Decent access to lot.

Had everything I needed

They are good people and will help you find exactly what you need.

The staff is very helpful.. they listen well so in return they help with the rite parts and accessories needed. I have had nothing but good experiences here.

Its auto zone... but not in the best location I have been approached in the parking lot 2x times for donations. Good selection though. Helped install a battery

The people inside were so patient and friendly and helpful that really matters when youre a female that doesnt know much about cars

I am very disappointed with the service that I received here their employee Bryan who works there is very discourteous and is not worried about the customers or being a good face for the company, he provided me false pricing information and wasted my time and gas and would not honor the price he quoted me over the phone and would not price match with oReilly auto parts.

The clerk named James Heyward was horrible. He has very poor customer service skills.

Fa st and very. Kind

Very good service, nice folks that always try to help there customers.

Good for parts and tools at a nice price

Their schedule says they open at 9am on Sunday. But when i arrive at 9:14am they are closed and there is an AutoZone associate just chilling in her car in the parking lot who looked up at me when i was walking back to my car before she started staring at her phone again.This AutoZone is a disgrace!

Good service parts that I needed were in stock

Great place to shop for your car go online o get the best deals and go to your nearest location to see their great products first hand and offer help

Got in and out within 10 mins. A staff member named Keira is fantastic. She helped me out when I couldnt find what I needed. I totally recommend this place.

Its an autozone pretty cut and dry place to get what you need for your car.

Good service really help you find the parts you need.

Customer service wasnt great at all. Could use more organization in handling a long line of customers. I just needed to get the check engine light looked at and info on resetting it. Although I had already waited in line for awhile, when it was my turn at the counter, the clerk said I had to wait until he took care of everyone else behind me, which was 8-10 more ppl and growing. Then he said I could go to another location if I didnt want to wait.

Every one there is very friendly an helpful

Great job handled everything I needed including loaner tools

Always good customer service and they always have the parts we need at a good price!

Ever helpful visted the river Avenue location!

Very nice helpful person helped me

Reasonable prices and always have parts on hand.

Knowledgeable fast and courteous

They young guys was more help

They always have what I need great customer service.

Great service.

Got rintout for car. Staff was nice and helpful

They get it right sometime

Very helpful and knowledgeable staff.

That AutoZone on Rivers Avenue is the worst customer service Ive ever had at any AutoZone

Customer service was not on point and they only had two employees working on a Monday.

Definitely understaffed but still awesome service.Helped us with the battery and getting the parts we needed.

People here were nice and helpful

Thanks to AutoZone being open this morning. Lords, they allowed me to call, to get my phone going this morning. all my prayers go out to them today.

Big help. Very knowledgeable.

Best place to get parts

Got what u need, good service.

Hard to find items in store but nice

Poor customer service. They need to learn how to speak to customers. Dont like your job, quit. .

Good people willing to help

Friendly staff! Great service!

Found what i needed thanks to the great employees!!

The counter guy was nice and provided good service, but they sold us the wrong part after being told exactly what we wanted by our mechanic.

This is my favorite place to shop for auto parts. Although they stay busy and usually packed.

Friendly and knowledgeable staff.

Alright

Great fast service

Basic AutoZone friendly knowledgeable staff just be weary of the pan handlers since it is on Rivers

Friendly service good selection

Good place for auto parts

Helpful and had what I needed

They had almost everything always looking for

Bought a bulb for my headlight and they reolaces it for me free of charge. Thought i would have to pay over $30 at a dealership

The service depends on whos working. Some know what they are doing, some are just winging it.

Good service!

Service was fast and friendly

Knowledgeable staff.

If youre a lady I dont recommend you go to AutoZone I think they try to take advantage of Lady prices like they tried to do my sister

Manager was rude. Spoke to employee rudely too

Has great deals

The staff was very professionalwith what I needed.And I was in and out in no time.Thanks Guys.

All my car stuff comes from Auto Zone.

Very helpful staff

Good service.

Deals on car parts & other things