Ive been having issues with my tire for about a month, given the run around by another shop I will not mention. I called customer service long story short I was connected to Dennis who contacted David at the North Bergen Location.I have to say David and Edwin were very attentive, they listened to the issues and resolved the matter at hand. I received impeccable service which, I can tell you,I did not receive this care at the other location.Not only did they listen, all issues were resolved. These guys were very knowledgeable. I truly appreciate uour professionalism and patience.Thank You Guys
Great experience! Jamal was kind enough to squeeze me in between appointments for a quick fix on my tire. Very pleasant and helpful!
I experienced great customer service here! Jamal was quick, efficient, and extremely helpful. If I ever have an issue with my tire I know where to go!
We were in a jam when our hotel valet returned our car with a flat tire and something sticking out of it and us over 100 miles from home. We were able to fill it up and get over to Mavis, and the team there were lifesavers. They quickly were able to take the car back and take a look, and they determined that they could patch the tire. They had us in and out of there in what felt like less than thirty minutes, and as a result we made it home safely before AAA would have even been out to take a look at the car. Thank you so much for your great service on a stressful day!
Great experience as always with the staff here. Work was completed effortlessly and on schedule. Honestly unsure what else to say given that this has been my experience every time Ive visited the store in the past as well. Looking forward to doing business here again next time!
Best tire shop I have ever been to. Amazing customer service, great prices, very friendly and polite employees. They will point you to the right direction for any repairs. Thank you to mike and Edwin for pointing to me for the right tires
I booked an appointment to have two tires replaced. Waited for TWO HOURS when they told me that they couldn’t remove the tire from the rim and that I would have to come back the next day so they could actually put the tires on my car.It was annoying to think I had wasted two hours of my night in the waiting room just to drive my car home exactly how I brought it, but I accepted it because I thought these guys know what they’re doing and that’s just the way it is. The guy promised me they could finish getting the tire off the rim in the morning and I could swing by after work to have the new tires put on my car.When I arrived the next day, I explained the situation to the manager and he said he had no idea what I was talking about and that he doubted he could finish the job in a reasonable amount of time. Without using profane language, I’ll just say that the manager was a total “jerk” about it too. Dude should establish better communication between his employees so that they don’t make promises they can’t follow through on.This place is a total waste of time.
Great location. Professionals. My experience with Michael and his techs from this location was amazing. Highly recommend this location. It’s Sunday, the shop was open and Micheal greeted me professionally and expedited my tire service even when they were slammed with other scheduled services.
I was in a jam, as my car completely ran out of oil. I’m lucky my engine didn’t seize up. Thanks to Jamal and Mike, they got my car in the shop right away and got it up and running!Super courteous and fast! Much thanks!
Great experience with the staff and service, stopped in after getting a flat, they got me back on the road in no time.
Great service, was able to get in and out in a fair amount of time ! Thanks !!!
Associate Micheal was fast and helpful in replacing my tire. I was in and out in less then 30 minutes. Plus a great attitude. Will be coming here for all my future tire needs
Amazing customer service. The staff demonstrates great attitude and were able to fix my car. Will be coming here for all my future tire needs.
I was visiting from out of state and detected a slow leak on one of my back tires. Micheal and the crew got me in and out with the utmost efficiency. They were extremely professional and I was back in my Range Rover en route to the city in under 30 mins.
Was really there for the auto parts which is in the same bldg. I went to Mavis 4 yrs ago and they screwed me out of $1200. Saying it was my bearings when it was just a bubble in a tire making the noise.As far as the auto parts. Always have what I need but the people there move slow to reverse. It takes an average of 15 to 20 min to cash out at desk. Horrible service. God forbid they have to look up something. Thats 45min.
Wow! Efficient excellent customer service. Honest employees...David is amazing. Thank you!
Excellent service! Michael was friendly, very communicative and honest.
Made appointment 2 weeks ago. They open late and tell me they can’t lift an Astro Van! What a waste of my time. I ordered tires and was ready to go…unfortunately the manager is more interested in female clients instead of a customer who had an appointment. Poor poor poor service.
DO NOT GO TO THIS MAVIS IF YOU’RE SMART AND DONT LIKE GETTING SCAMMEDLong review alert!Went to this Mavis tire shop at North Bergen on Saturday 09/18/21. Went there for tire rotation and balancing and squeak which was coming after braking. The guy made excuses that you do not need balancing and asked to do free brake inspection which was causing the squeak. Then they tighten up my parking brake when I wasn’t there and said your rotor is not moving due to seized caliper and they need to change my caliper and they showed me other side of the vehicle where rotor was moving freely. He said the rotor is not moving in other side due to a seized caliper and I am dragging my tires. I said yes for the repair, they used the cheap quality “wagner” brake pads and rotors and charged me an arm and leg for the parts. After the repair I checked the rotors again and NOTHING CHANGED! It wad same resistance and later I found out it was due to how you adjust your parking brake. They tightened it so much that you can hear the brakes grinding, see the video attached and when I asked why it’s the same? He said that’s what is normally is! I said why we did everything in the first place? He said it was due to seized caliper! Which can’t be repaired and have to replace. Then he said your brake pads were bad, I said that I could have changed it myself! I did the whole repair at mavis because they said the caliper is seized and dragging the tire. They never balanced or rotated my tire which I originally went for. They also overnighted my lugnuts with airgun and not according to the manufacturer specs, I checked that myself using a torque wrench. I took the “seized” caliper to a local mechanic, he said there’s nothing wrong with it and perfectly fine! I reached out to Mavis’s customer service and filed a complaint against David who is the store manager and many reviews says the same about him, he said he is a ‘Mechanical Engineer’ and knows a lot about cars lol. He just try to scam and oversell his customers by talking nicely and friendly way, but actually he’s scamming them. I am sure they won’t fire him because he’s bringing them a lot of money by lying and scamming customers. I would suggest to take your car anywhere else except this location, in the past I have good experience with another location, they didn’t try to oversell and I got done what I went for. After talking to customer service and filing a complaint against David, next business day the regional manager called me and I explained him everything, he asked how can we make it better, I said refund my money and take your parts back and reinstall my old parts. He said no and offered a checkup at another mavis location, I said no, I want my refund. He refused. I will be contacting the bank and filing a complaint in small claims court. If anyone is thinking to bring your car to this location, please don’t, you’ll be scammed and get lied to and get installed low quality parts from advance auto parts beside it which they say their “warehouse”. Take your car somewhere else to a trustworthy mechanic, this place is full of liars and scammers.
The guys here were great. They got my tires in stock with less than a days notice, and had me in-and-out within an hour. The price was comparable to TireRack, although it comes out a tad more expensive if you want to include a road hazard warranty like TireRack includes for free. Regardless, Id recommend these guys.
Drove up from South Jersey to visit some friends and ended up with a flat tire. Was close by to this Mavis location and I couldn’t have been happier. David, Edwin and the guys were very helpful and even recommended better tires for my trip back home. If I’m ever back in the area I will definitely visit again. Would recommend this store to anyone I know.
Great location and great service, will definitely recommend to my family and friends, David the manager was awesome.
Mike couldn’t have been nicer and more efficient yesterday helped me generously and happily good people
The guys helping over at Mavis have been super patient and helpful with my tire situation. For some odd reason I kept getting flats and they were able to pin point it down to my rim . They shaved down the rim and fixed it entirely at no cost! Thanks to David and his team!
I called Mavis Discount Tire on two separate days, 2 weeks apart, to purchase 4 new tires. Each time I called I confirmed 1) that they had the time to mount the tires and 2) that they had the tires for my car. Both times, they confirmed that they had the time and the tires. After driving over 30mins to their shop I was told they dont have the time to help me, on BOTH occasions. Both times, the rep. at the store counter, said that the call center spoke to me. Its clear that the call center simply tells everyone to show up at the shop without knowing if they will be able to help you or not. A couple hours of life wasted. Ill never go back. Theres a great chance they will waste a good deal of your time.
Edwin is a rockstar. I had my car worked on in January. The breaks didn’t feel right. He fixed it up and had my car ready at 10:30 AM. He told me 11 to be safe. Thank you for the honesty and hard work. Definitely will come back to this location! Thanks Edwin and Mavis!
The tech worked on my car promptly and got me out of the shop just in time. Great service. Thank you guys!!!!
I didnt get service done at this location and I actually had to call them on the phone to get someone to the front desk. But overall the experience was ok. Would have been better if google didnt give out false information saying they carried something at this location which they dont.
Great customer service. Took care of my tires quick and fast. Highly recommend to everybody.
Shout out Mike. Made my car feel brand new.
Mike, jamel, and neo helped me right away. Great customer service! My tires are fixed and on it’s way to a Maryland trip. Thank you again !
David and Michael are great! Had my tires and break pads replaced and they made the process so easy and stress free.
Ive been going here for years now and theyve always been friendly and courteous. Never have had a problem. They explain everything well and give you realistic estimates as to how long the service will take. They always call you promptly if there are any further issues and will let you know as soon as your car is ready. Most importantly for most, they tell you exactly how much you will be pay ahead of time.
This location has been my place for 5 years and i love the service they provide
Nice to have a location where I can feel like I’m genuinely getting help and not trying to be ripped off. Eddie helped me and explained exactly what needed to be done to my vehicle. I will definitely make this my go to stop whenever I have issues with my car.
Very good service and excellent staff. Edwin is the best He helped me during my visit great work. Very satisfied
This place is full of rude and unprofessional people. You have to make a appointment a day in advanced just to get your tire plugged. When you do make an appointment, they dont call for a reminder. When you get there they just stare at you instead of assisting. Horrible place!
Great quick service! Thanks
Had a flat tire and I got really great service from a fellow named Michael. Got the tire replaced within 10 minutes. Amazing service
Customer service sucks.. walked in.. wasnt even greeted.. couldnt figure out who to talk too.. didnt even ask what service I was looking for
Came for an oil change and was done very quickly. I had a couple questions regarding my brakes and the managers were able to advise me with the best options. I will be back later this week to get them done!
Worst costumer service, not a good place to bring youre car, dont waste your time dealing with this staff, shoutout to david, his the worst,
Manager David was great very professional. Took my car in right away. He didnt try to sell me anything I didnt need. Highly recommend shop. Also thank you too Neil for performing the oil change.
Great service and kind attention. Best advice is to make an advance appointment.
These guys are rockstars! Accommodated me on a somewhat last minute basis, made sure I was taken care of and will be safe on my tire heading out. These guys really came through and I will 100% be using them in the future. Edwin and Sam were the ones I worked with today!!
I wish I could give them 0 stars, i made an appt to get 2 tires installed when I come in to get them installed the guy said they called me to confirm the appt which they never did and i showed him my phone with no miss calls, so they couldnt work on my car such a waste of time. First and last time I come to a Mavis
Went in for an oil change and they got me in and out of there in less than an hour. They also recommended that I get my brake fluid changed. They did a great job of explaining everything to me and telling me the costs upfront. Highly recommend this place!!!
Very attentive! And very hospitalable. Would recommend every time. Great at also letting us know about whatever it was concerning the car. Great people, more then having great people better service.
Early morning I caught a flat. Mavis was able to fix my rear passenger tire with no delay. Their excellent, quick, and courteous service was unmatched on that early Tuesday morning. I appreciated their swift actions.Thanks!
The service was fast and they were extremely professional. I will be going back again.
Had a great experience at Mavis today! I usually go someplace else but i needed a flat fixed on Sunday & the other place wasn’t open. Mavis was busy, but the nice girl at the desk got me right in. To my surprise, instead of automatically telling me i needed a new tire, they showed me where the puncture was & offered to patch it — saving me LOTS of money. Looks like i got a new place for my tires & brakes & it’s much closer to home. I will def be back. THANK YOU MAVIS!
This is a great Mavis location. I came in without an appointment on this very busy Saturday afternoon. I was still given the care & attention of superior quality. Edwin was amazing helping me. Ask for him
I came in at 8AM and they were very CARING with my car. I would ABSOLUTELY come again.
I had a flat tire, I went to Mavis, Shop was busy, but Manager and whole crew was so nice to me, they fixed me tire quickly with no charge at all. OMG, I am so thankful and so amazed, thank you guys, for your service and for your dedication... Keep up, you are the best!!!
2016 honda crv. I gave a call to this mavis and talked to David. I told him the problem im having. Any time you have car trouble it becomes stressful. But with David he is the definition of great customer service and a expert in his craft. He told me what was wrong. Managed to pin point why the tpms light was going off. And what needs to be done. This mavis have gained a customer and will definietly bring clientel as well
The staff here is very courteous and always exceeds my expectations. Made the visit smooth and more importantly touched on many different topics of future concerns with my vehicle. Staff member was very engaged for well being of services. He also advised me of many different ways to save money with certain promotions that I qualified for. I would highly recommend their business. Keep up the good work guys!
Amazing work from David and his crew. Very knowledgeable and friendly service. Third time coming back with my work truck and personal vehicle. Highly recommend getting work done here.
Bought a tire not to long ago, but this tire is not an original firestone tire. Why because this tire is looks not original
Manager refused to honor the tire install I scheduled and paid for on Amazon. Was rude and told me to go somewhere else. Theres a hundred tire places in the area. DO BETTER!
Had an awesome experience here with David and his team. They really went out of their way to ensure we got a new tire on the car same day. He called around the area and was able to get a tire delivered quickly. He made sure we were taken care of and aware of the next steps/timing etc which made us feel at ease. He gave us a call when the tire arrived and had the team put on the rims before arrived, so we were in and out of there in within 10 minutes (and they stayed past closing time to help us out). Thanks again!
Great customer service… got me in and out ASAP
Worst place i have ever been for service in my car. the manager in there unprofessional, rude, they replace the wrong tires in my car and then they want to charge me, in top of that they were changing the price on my service tree time they also kept my car for two day in one hour job and when i went to pick up it was different price again, then i had to call the cops because i would not pay another different price again ..so was another day lost there i dont recommend this place here for nobody .if want get headache go to this place and see how they will threat you whenyou say this word why the price is this we agreed on different price then you are a big trouble ..so this was my experience with this place worst i ever had
I have been there several time and have always had a great experience! David is always friendly and professional.
Great service from Edwin and Michael help me out with the best price for tires and brakes.
David saved my life!! Best service ever!! Quick and efficient!!
I loved that I could schedule online. It was easy and convenient. They called before my appointment to confirm also. They have amazing customer service with a price match guaranteed. They even took me back to show me exactly what was wrong with my car, and gave me a variety of options based on quality and price. They also gave me discount without having to ask. Only down side was that I ended up waiting much longer than I originally expected but it was still a great experience.
It worst place I have ever been for tires manager unprofessional, rude. i was there to replace both rear tires then they replace both front tires then they charge for it on top of that they changed the price three times it was supposed to be a 2-hour job they kept my car for two days. if want to have a headache go to this place .amost forgot so when wet to pick up it was another price so had to call the cops on themIn another word, another day lost in the top of that headache that I did not even need it .this is my experience had
I took my Lexus to this Mavis to fix my TPMS sensor and their price was so great I decided to change my oil with them as well. I needed to change my suspensions and I asked the manager David about getting that done, he gave me his number and told me to reach out when I’m ready. A month later David and the Mavis team changed my suspensions and left my IS feeling brand new! Great service and prices!
I love coming to Mavis in North Bergen for my car needs. The staff are always professional and accommodating. Edwin takes the time to explain everything in detail each time I visit. He has taken care of myself and many friends and family members. I will always recommend anyone I know to this location. Edwin knows his stuff!
Great service i did alignment manager very polite and kind... extremely recommendIf you feel somenting is wrong with your vehicule they will inspect under the car no extra charges..And will provide their recommendationsMavis discount tires JFKFord explorer 2013 xlt 4wd.
Helpful manager. Went out of way to recommend nearby services.
Honest, upfront, fair and prompt. Been using them since 2014 and no complaints.
Excellent experience, good customer service, very professional employees, parts delivery on time, highly recommended this place. thanks mavis.
Great quick service, David and his team are so informative.
Incompetent office staff. Had me travel to NJ for an appointment they refused to honor but since they ordered the wrong tires, I didnt wait. Go elsewhere because this place should close
Great experience with edwin and david. Special thanks to Dionicio the mechanic who did an amazing job with my car 10/10
Excellent service. They were quick and courteous. Will come here every time
I WENT THERE YESTERDAY FOR INFO ON PURCHASING NEW TIRES & BRAKE PADS & EDWIN & DAVID WERE VERY HELPFUL & VERY FRIENDLY. DAVID WAS KNOWLEDGEABLE ABOUT THE TYPE OF TIRES THAT I WOULD B4 I HAD A CHANCE TO TELL EDWIN WHICH WAS A NICE SURPRISE. THESE GUYS KNOW THEIR STUFF. I WOULD RECOMMEND ANYONE TO GO HERE FOR GREAT SERVICE & THIS WAS MY 1ST TIME THERE. TOP MARKS GENTS 👍👍👍👍👍
Guys, don’t spent your time nor money here. The manager is rude (David), he is an A... if you know what I mean. They really need to learn customer service. We walked in, they told me it was only going to be 20 min, came back 40 minutes later they still haven’t touched the car. At that moment the rude manager “David” started screaming at us saying that the service was supposed to take 1 hour. Total time spent here, 2 hours. They send the car in for an oil change when we came back to complain about the time it was taking them to work on the car. The manager “David” really gives a really horrible experience coming to this place, we are not coming back here. Do you want to deal with this guy, it’s up to you.
Great customer service they showed me what issue I had with my car.
Horrible customer service. The manager will treat you in a very condescending way. Stay away.
I had a wonderful experience at this store. David and Edwin provided me with comfort and honesty for my car service. I’ll definitely recommend this store to anyone!
Currently still waiting on my tire. I’ve had several tires changed in my life time hour tops if you say you have the tire and have the truck lifted right. Nope going on 3 hours
Tim who works there refuses to wear a mask, and unfortunately he works in the waiting room. he was completely rude to me on the phone With an appointment and called to find out where to park my car. He refused to give me any instructions without me coming inside… Again he won’t wear a mask and I have a baby and a dog in the car… A simple question on where to park couldn’t be answered without an argument from him
I had a flat tire 11/11 and went to gas station to fill tire. I decided to go to Mavis tire center and have my tire checked since i was working close by. The staff said i could come right now in. When i arrived staff said i needed to wait 45m-1hour so i left my car and took an Uber to go out and see my patients. I am a home visit nurse practitioner. When i returned 2 hours later staff looked at me as if i was not there earlier. When staff found my ticket they said my tire was fine. I left to continue my work. Approx 15 min after leaving Mavis my low tire pressure indicator light was again on. I headed to Subaru in Emerson which is where i purchased my car. Staff put my car on lift and found huge nail wedged in my tire. Really i am not convinced anyone at Mavis ever evaluated my car.
I came here for some routine work (tires, alignment, oil change). David and Cheemah were professional, and very attentive, helpful, and detail-oriented.This was a great customer service experience at this location!
I brought my car here because of noise when applying the breaks. Eddie took me in and immediately found him professional and courteous. I decided to wait for diagnosis and Eddie brought me in the back to explain the noise was only rust on the rotor and no service needed. Not too often I get this type of service . Thank you!
Really nice people. Respectful and very helpful. Ask for Dave. Always try’s to help
Overall great experience, from the moment I walked in, didn’t have an appointment but they still were able to take my vehicle, excellent communication and offered a great quote explaining what I needed and included some extra discounts... would definitely come back again, one of the best experiences I’ve found while needing service for my vehicles
Great customer service and prices. A+++
I’m here to say that Mavis on John F Kennedy boulevard. The guys there treat me like I was special but most importantly they really took care of my car and the price was very decent I have nothing bad to say about them butI will go back there because I was out of town and that was the only place I could of make an appointment and was great.
The staff here is very courteous and always exceeds my expectations. Made the visit smooth and more importantly touched on many different topics of future concerns with my vehicle. Staff member was very engaged for well being of services. He also advised me of many different ways to save money with certain promotions that I qualified for. I would highly recommend their business. Keep up the good work guys!
Quick and convenient service
Great Service .Highly Recommend David is super helpful always tries to help as much as possible .Great Staff
We stood inside the office for I dont know how many minutes maybe 10 and we had to call and we saw the phone ringing then the guy comes out from the back looking bothered so this is a place Ill probably never go back to I was waving to the camera and everything so we had to call in order to get their attention which is nuts lol
Went there to change tires. They promised to be done in 1.5 h, but I had to wait for 3 hours instead. It took them 3 hours to change 4 tires.The next day I realized that 2 of my front tires are leaking air. Dont want to accuse anyone, but it is highly unlikely that I punctured 2 front tires at the same time on my way home.
Great guys! Helped me last minute with my battery. Highly recommend them.
THEY WILL CANCEL YOUR APPOINTMENT IF ANOTHER CLIENT IS SPENDING MORE MONEYI made an online appointment on Wednesday received the confirmation through my email. The day before my appointment they called and cancelled on me with a lame excuse. BEWARE they don’t honor the online appointment.