Clean, safe, well sanitized. Staff was friendly and very knowledgeable. They helped me find the perfect match.

The managers and staff at this location are very helpful with product damages and returns, I had received a damaged product I ordered from bestbuy.com and they were able to assess that it was a problem that was out of their control unfortunately. They offered me different alternatives that was available at their store and I was very pleased with their staffs knowledge and customer service.

Two different employees paged someone to where I was at so I could ask a question about the go pro cameras and no one ever came. Then I got ahold of the manager and he said it was because I didn’t ask the person at the door so supposedly you need to know that you can only ask one employee and no one else in the building. Acted like I should know that their host would have sent someone after waiting 25 minutes with no help. Oh AND their GoPro max is stocked in an a locked case that has it priced at 199.99 and they refused to honor it. MANAGERS NAME IS STEVE

When I arrived at the store, I was greeted by a man, he asked me What brings you in today? I said Im just browsing. He then asked me What are you looking to get help with specifically? I then said Im just browsing, not sure what I want, I just want to browse. He then told me You cant browse, if youre not buying something you can leave, you can browse in the mall if you want to. I then said, are you serious? That makes no sense, I want to speak to a manager, What is your name? He said I am the manager and my name is Steve! I was like okay well Steve Ive been shopping with Best Buy for Years, and Ive never had anyone treat me with the level of disrespect you are giving me! He then told me Well if youre not buying you can leave, I will escort you out! If you dont want to leave I will call security! I said well Steve Im going to browse, you can call security if you want. He then said are you going to buy something? I said maybe who knows, he then said I will escort you around the store. I said Im good, I dont need your help. He then said how do you think you will get help? I said I will get help when or if I need help. He then proceeded to follow me around the store and harass me and patronize me. I did not feel welcomed one bit from the start. I was followed the whole time, I really cant comprehend why this Manager would act like this and treat his customers this way to be honest. Im Truely upset, this really makes no sense. He told me he was the general Manager. As he followed me I took a photo of him, and a video as well. I asked him to tell me again why he is following me, he then said he wont repeat himself, I asked him to tell me again why I cant browse the store? He then tried to backtrack what he originally said to me. The problem is this General Manager should be held accountable for his actions, I want to open an investigation on him. Im looking for a call from corporate and will email and or call them until I get a resolution. If not, Im done with this company. Managers Name that treated me terribly Steve Rzab. I will post this review on google and yelp as well thank you!

One of the best electronics stores, good customer care, sometimes its hard to find someone to help you, I think they have shortage of employees, but when you find someone they will provide good customer! I wanted to by electronic scooter but unfortunately its out of stock, I noticed that they have some other items where out of stock too! So I suggest to check the availability of the product before you go!

Great selection, and convenient parking in case of bad weather.

MOHAMED manager at the store was the worst customer service experience I had ever encountered. The best part of this was that at least I learn that he doesn’t care about customers or the company since at least was honest to tell me the truth about how he feels about this company and customer. When I told him that with his customer service skills he will not be there for too long his answer was straight forward: THIS IS NOT MY CARRER OR FUTURE ! What can I say ?? Keep your customer service skills and honesty !

Organized and clean. Staff is helpful.

Best buy is one of my best go to get electronics and accessories. They have microwave and blenders and other stuff.The staff are nice and helpful

Beat Buy is just not how it use to be. Not to mention I was blocked at the door by an associate and questioned what did I come to Best Buy for today? Felt like I was not welcomed in if I were to say something like I just want to look aroundThe store looked terrible like a scene from zombie land. Product was out of stock everywhere, tags hanging all over the place. The store just looks abandoned.Then to top it all off when I asked for help, my product was escorted to the front not even given time to read the specs on the box.So... is everyone in the world just going to run out the door with a cheap $150 amp?I mean they have more associates guarding the front door then helping customers out.Well I hate to say I use to love shopping at Best Buy and seeing tons of new product everywhere talking with people that knew about the product and gave good advice.I guess this is why people are moving to online shopping and Amazon =/

Nice way to have fun and buy stuff

They still have some strange covid procedures. Went in to see the geek squad without knowing that you had to make a appointment. They took my appointment only to call back letting me know they didnt do what I needed.

DO NOT SHOP AT THIS LOCATION, EDWIN IS THE WORST MANAGER.. REFUSED TO HELP US AND DENIED BEING THE MANAGER... JUST RIDICULOUS CUSTOMER SERVICE.... AFTER WE PURCHASED THOUSANDS IN APPLIANCES and TVs...

Cool byt not much stuff

I would give them 00000.1 star. I couldn’t exchange the router which stopped working after 6 month. This router has 2 years warranty tho. They were saying I should’ve buy warranty from Best Buy (this router has already). This is last time when I buy something from them!

Early this year of 2021 in April.A fake Amazon agent from Delhi, India managed to manipulate me off of $1,700.00, $1,500.00 were in Best Buy gift cards.Indian scammers have infiltrators spread through out the U.S. and making purchases with gift cards at the Best Buy in the Fashion Center in Delaware, Newark NJ. and in Arizona too.15 different counterfeit gift cards were used The Fashion Center in Delaware, and no suspicion was raised by the Best Buy cashier nor the machine.The Customer Service contact number staff people were supposed to retract the merchandise and reimburse the funds back to my gift cards but they didnt do their job, and the merchandise was sent out to the address of the scammers, and now Best Buy could not reimburse the funds back to my gift cards.Its a shame because I wouldve used the gift cards to make my future purchases for electronics here but do to the extremely poor customer service and lack of care for their customers, I am highly considering my other options for electronics over Best Buy.BEST BUY ONLY CARES ABOUT MAKING A SALE, NOT ABOUT THE CUSTOMER.

Theyre adding more stores every day! Great place to shop around and theres lot of parking.

I was told to wait by the pink post. The employee who waited on me was more interested in using his cellphone than helping. When he saw me, he wasnt in a hurry and still was using his cellphone. I just came from Staples but they didnt have what I wanted in stock. The Staples employee was knowledgeable and attentive.

Pathetic customer service...Sales person who assisted me was not aware of the product and he had no intention of letting me understand it.I was picking one plus Mobile phone and he said since he used iPhone, had no clue of the product I wanted....

Good service, professional staff that is what I like about Best Buy

The feeling inside the store is somehow different from other Best Buy I visited. It felt lonely... Maybe it was just the weather (gloomy).The staff were courteous and nice overall.I went to buy a printer ink but the display had pretty much nothing for HP.

Love everything about best buy, but this location just has very bad customer service. Horrible cubside handoff.

During my recent shop at Best Buy, Muhammad Mabruk was very helpful. He paid attention to my concerns and made sure I was satisfied throughout my visit.

No line, no wait! Super fast & friendly service!

I checked on line for best prices..Best Buy won. Checked for in stock Best Buy won. I purchased on line. Drove over, picked it up with curbside service. One hour from when I looked in line until it was operational in the house.

Im like the place. Its ok and not so crowded. The people who is working in their is friendly and helpful.

Honestly The Worst Bestbuy around, place looks horrible employees walking around like headless chickens not even aware that there are customers waiting for them to be assisted. Waited 26 minutes in front of a employee waiting for him to finish. Finally guy finished with previous person looked directly dead in the eye and walked away without a word never to be found again.....

Nice store didnt have what I needed

My experience on Best Buy is so great. The personal is so amazing thank you😍

We bought a TV through Flex Shopper online and had to pick it up from this location. I tried to call for a full day to see if it was ready to be picked up. No one answered the phone. Ever. When we pulled up there a sign said to call the same number to let them know you were there to pick something up. We just went inside because it was the same number and we knew we’d be on another endless hold.After the pointless calling, I will say it was a super easy pickup once we got there. We went in and told them what we were there to get. She checked ID and then told us to pull up the car. We did and someone brought it out for us. It was really quick and easy and we were in and out and on our way home within 10 minutes. We love the TV and are really happy with it!

Delores is the best! She’s very patient and helpful!

Didnt receive much help once in the store. Like everywhere else, stock is slim

Good location and clean store. Staff had some problems locating items in the store. The same thing is in 5 different places…

I also went to the best buy in the Hip mall, it was alright. They had a sale going on for their Airpod pros, the price online was around $199 and in the store the price came up to $250 which was completely different from what it said online.

My brand new phone got hacked and the Geek Squad fixed it in lightening fast time....and compd me. Erin and Stephanie were delightful. The store wasnt crowded and theres free parking. Have purchased everything from sheet music to a tv here. Love it even though its not a mom & pop. When they have sales....just GO!

The manager there was EXTREMELY rude. I forgot his name. He was fat and wore glasses. He yelled at my little sister because she wanted to return a product she purchased just two hours before. It was a tax software. He said he cant return opened items, but it was his clerk that opened it to show her how to use it. It ended up being the incorrect software. When I walked over to ask him why he was raising his voice at my sister, he repeatedly cut me off. We asked for another manager and he said he was the only one. We will never return to this best buy. This man should be fired. He had no care and made my sister cry when we left.

A lot of electronic toys and good prices

Easy shopping and pick up.

Curb side pickup review..When I went, the app said about 4 minutes. Actually took in total about ten. Very professional, definitely would do it again. Also, there was a line for in-store pickup. Waiting in the comfort of my car was a definite plus and didnt have to worry about others getting to close.

They never have the product youre looking for. Always have to order it.😡

Good prices on Xbox controllers and they make it a breeze to turn in your warranty and get a replacement controller for any reason as long as you get the protection plan very worth it

The Worst Buy, instead! Customers waited 10 minutes in line to finally being addressed by the wrong staff members (Geek Squad). Actual Best Buy staff on the floor are plain Rude and know almost nothing about the merchandise. Best Buy would rather shut down this store when the type of business comportment they adapted is as low as this.

Prices are outrageous on certain items. Store layout keeps changing, which isnt good if you want to easily find stuff..

Went and brought a honeywell fan it was cheaper at best buy. The clerk that took care of me was very plesant.

BEST BUY in Norridge, IL has the worst customer service. They have individuals working at their store whom are not Knowledgeable about the tech items that they sale. This has occurred on too many occasions. Even before the pandemic they made errors on orders, shipping, etc. Including the manager. They dont deserve a half star

Really great service everyone Welkom willing to help

Great service by the electronics team. They guided me to the right tv and told me what i needed to know in regards my new tv.

For long time I visit this estore, I live around, so Im happy it is safe and easy to walk

Not too crowded. Nice and friendly people working there

I buy all my electronics here. Great repair service too.

Its still a good store with a lot of bargains. I bought Samsung tablets A for $149.00 and Canon all-In-One Printer G4210 $299.00 - the one you refill ink your self from bottles. Forget buying expensive cartridges!!!! and many other devices at low cost. Stop more often and look!!! Dont just assume Amazon is cheaper. Good lock and HappyShopp.

So Best Buy has a bouncer now? Asking you where youre going before they let you in??? I thought this was a store. Wont be getting my money like that.

Very helpful staff on hand as soon as you come in the doors. COVID-19 PREPARED, they have masks to give you if you dont have one and antibacterial wipes and gel for proper santitation. Now parking was NOOOO PROBLEM AT ALL, there was plenty of parking available. Very good place to shop at, friendly and knowledgeable staff. I highly recommend this BEST BUY.😃

WORST COMPANY TO DO BUSINESS WITH! I GOT AN ORDER CANCEL. I HAD AN ITEM READY TO BE PICKED UP AND AS SOON AS I CHANGED THE PERSON TO PICK IT UP BESTBUY CANCELED IT. I WILL NEVER COME BACK TO THIS COMPANY OR EVEN RECOMMEND IT. MANAGEMENT COULD HAD AT LEAST SAID THEY CANCEL MY ORDER TO GIVE IT TO ONE OF THEIR STAFF.

Even though the staff like the knowledge about product youre selling including electronics what they seem friendly and will try to help you with whatever they know

Customer Service were pleasant. The gentlemen that was helping me get a printer was very helpful and polite. The other gentlemen that helped purchase the right Roku was amazing he was a Spanish short guy. He was so helpful and knowledgeable in what I needed to get. Super nice guy.

In and out. Sweet! I felt comfortable

Had a great experience my time coming here and I plan on coming back

I had a GPS receiver and backup camera installed in my vehicle. Mike was very professional and completed the installation in a timely manner. He went above and beyond in combating the Covid, like using disposable plastic covers over my vehicles seat, key, etc.Now I can reverse without turning my neck, and Ill never get lost again with my GPS. Thank you and God bless you service tech Mike at Best Buy!

Thanks to the manager for processing my return, had to take store credit. Better than nothing. 15 day return policy, pretty short if you ask me.

Good to know when you going to buy electronics from best buy 👌

Lucas very helpful knowledgeable cool dude look him up for help he helped me with purchase of laptop tv stove etc different occasions

It feels great to find people that are there for you helping on what they know most. I appreciate that much.

Great place and its in hip mall as well

Great curbside pickup!Kind and quick customer service despite a potentially long line.Some great deals as well.

I went to go buy a crackpot and a very kind older gentleman from that department was so helpful with a pleasant attitude and great Customer service. Thank you for your help. I wish I wouldve got his name.l, all I know he was an older man with a very nice personality.

Good selecting of items with knowledgeable staff and decent prices.

The entrance is a nightmare to find (basement) needs some sings. but once you find it they have a whole 8 parking drive ups and you can use your best buy app and make it extremely easy and save to order online and pick up. I spend 10minutes finding the store entrance and 5 minutes getting my order!

Had a gift card to use and I chose their next day shipping. It did not come the next day. Why even offer it?

The curbside was amazingly easy. Tyran came out quickly

They used to carry so much, and know not so much. But still a good store and great employees

Great store Great people to work with

Didnt buy anything but they still had good prices

Small but good stock and knowledgeable staff

Someone is always there to greet you to make sure you know where youre heading which is very helpful in such a large store. Im always able to quickly find what I need and they have a separate line for exchanges which is helpul.

Excellent customer service pointed me right were I needed to go pleasant surroundings conpetive pricing.

Friendly and helpful staff all around

They are helpful but only had 1 person on the register. I waited 15mins to check out

They have really turned it around at this best buy. Great customer service and selection

Fast service. Regular Best Buy

Salesman in electronics helped with the perfect ear buds I wanted It cost me $200 but after using them a month, Im totally happy

Easy.

No one would help me with the oculus. One guy called someone but he didnt bother to help. I bought a computer but your lazy people didnt want to sell me a gaming system

Great customer service and friendly attitudes. Laura assisted me and did a phenomenal job helping me find a solution to my problem. With many of the negative customer attitudes, maintaining a positive attitude in this pandemic is hard. It’s nice to see that people like Laura are out there making the customer experience so much better. It’s a great store. Thank you!

It was a great experience!

You can smell the downward spiral of best buy in general. Few to help. Store is sloppy especially around the mobile phone area. Misplaced price tags and racks are a mess.

Had to wait a long time just to check out. This place used to be way better than it is now.

They ask you why you are coming into the store. It was a little strange

I went to look for a birthday gift on March 27th when steve who happens to be the manager gave me a hard time when I said I wanted to brows for a gift. He didnt allow to go into the store asking me what I wanted to buy and I told him I dont know yet, I wanted to brows first. I have spent thousands of dollars for years at this and other best buy stores, They can look it up if they think Im lying. He continued to give me a hard time so I decided to leave and never comback . At least to this store at the hipmall.

I just came out of the store. I went in to buy .1 washer. 1 dryer. Then I wanted to buy an air fryer. So I ask a man if there was anyone to help me. He said yes but he is either a customer. I waited for 20 minutes. As this customer must have worked there as she was price checking for other people. I have no objection to that. But is there only one person in this whole store that can assist a customer? The man I asked to help me walked by me 3 times. There were 3 customers waiting including. I WILL NEVER SHOP THE HIP BEST BUY AGAIN. You lost my business. I am redoing my house.

Not a big selection on towerless computers.

Like any other best buy cheap a lot of things. Really good store

The store was a bit messy, but it was the day after black Friday, so I have to give them some slack. Looks like they were hit hard. Cashier was friendly and helpful, as was the woman who was greeting customers as they were entering the store and leaving. Decent experience.

In and out in minutes. had my order ready and only had to verify my identity

Good curbside pickup system in place. It wouldve been quick and easy except my order wasnt ready. So i had to stand around to wait for it to come out after i was emailed it was ready. Other then that its a good setup.

Maybe we went at a bad day and time but the selection was very picked over and not as robust as other BB locations we have been to.

Like doing here they offer the things Im interested in buying.

This place is a joke. If you need any help good luck getting one lol. Worst best buy i ever been in.

Nice staff, great bathroom

Good place to come while in Chicago.