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Virginia Dermatology & Skin Cancer Center
5630 Lowery Rd, Norfolk, VA 23502, United States
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Virginia Dermatology & Skin Cancer Center
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Review №1

Tried repeatedly to get an appointment through their scheduling portal online, only to get nothing but notifications that I could not have an appointment. Tried calling several times, to get a voicemail that is never responded to. Do not waste your time, go somewhere else

ch
Review №2

The worse doctors office ever.. why does it take weeks to get a prior authorization.. I work in a doctors office and this is really bad health care.. no one returns your phone calls it’s really ridiculous how this office is being run.. I’m definitely looking for a new dermatologist

Dy
Review №3

Lisa Stirling, the one positive experience I have had with this practice, has moved to CA. I have called the office, at least six times and left messages over the past three weeks. Yesterday I FINALLY get through to someone and explain that I have new insurance and need my prescriptions MOVED to another pharmacy. I gave her all of the details and she said she would get back to me. Yesterday afternoon, almost 5, I get a call from someone else, telling me that I need to call and speak with her because she will have to discuss it with me and to get the prescriptions I want to “refill” - that the dr will have to approve it or I will have to come in for another appt. All of the information I gave the first person obviously didn’t get relayed. Call this morning, pick an extension, music … that’s it. No one answers. Finally call the extension I haven’t called before and get VM again. They must be going out of business b/c there’s no way they are setting appts and getting new patients with this poor service.

Ki
Review №4

I had a not so great experience today. Pricing was not shared at the time an appt was set for a tweak of a Permanent Eyebrow procedure that I received. I feel that pricing should be stated every time an appointment is made so that the expectation is reinforced. I have also learned a lesson to always ask and not assume even if you were told there would be no charge during the first procedure. It is up to you, the individual, to take charge of your personal finances in knowing. Knowledge is Power!

K
Review №5

Excellent practice; I currently receive treatment at the Harbour View location. Dr Johnson and staff are kind, professional, competent and caring. Highly recommend.

Mi
Review №6

It was my first time and overall it was a good experience. It was clean, they practiced good social distancing, and the staff was pleasant. I thought I was going to see an actual doctor but instead saw a nurse practitioner, Lorie. She was nice and very knowledgeable but she talked way too fast. I felt like I was being a bit rushed. I think next time I would like to see Dr. Lisa Stirling based off her good reviews. But Im not sure if you can only see them if youre having a procedure done or if they do regular visits as well. I was told Dr. Johnson is seen for surgical procedures.

li
Review №7

Recently switched to VA Derm from a well known local practice. Scheduled a full skin check and Dr. Stirling was wonderful. She was thorough, very caring, and quickly made a critical diagnosis... all of the staff I interacted with were great, and the place is clean and welcoming. Highly recommend!

Mi
Review №8

Wow! This place is awesome. I saw Mr. Masters today, and he was very knowledgable and professional. And his staff was very friendly. I also really appreciated how I was able to get an appointment so quickly and how I was in and out in less than thirty minutes. They were quick, which is great during a pandemic. I highly recommend this place.

An
Review №9

Tried this office because it was easier to get an appointment than with Pariser. Now I know why. Two different doctors over 1 year, no improvement. Average to poor quality of care and inconsiderate staff. What a waste of time.

Sh
Review №10

This was the worst experience ever. I waited for over a month for my initial appointment. My appointment was at 2pm and I was headed back to Yorktown by 2:07pm. Only one question was asked “Which bothers you more, the flakes or the itch... you can’t choose both” says Masters. Then gives me a prescription for the same medication that hasn’t worked for years. Which is why I was referred to them. I’m not sure if everyone else in that establishment was any value added, but Masters was not... and then says follow up in a month... all those other ratings were fluff or just flat out lies. Nonetheless, you see my rating...probably still to high of a rating. I wouldn’t recommend this place to the worst of people.

Sh
Review №11

Never will I ever return to Virginia Dermatology. 1. Dr. Johnson allowed a tech (Vivian) to do my sutures, after a keloid removal2. Vivian, the 30 yr experience tech / surgical team director, decided (on her own) to do a skin graft, after Dr. Johnson removed my keloid from my ear.3. I didn’t know Vivian was doing a skin graft, until after Vivian had commenced to doing the skin graft.4. I didn’t know Vivian was a 30yr experienced tech, until after she had started my skin graft & sutures. I honestly thought she was a nurse. 🥴5. After the procedure, everything seemed fine. However, 4 days post-op, I had noticed that my ear was still bleeding. I knew that wasn’t normal because I’ve had keloid removal before & I have never experienced that.6. My concerns about my ear were ignored.7. It was extremely difficult to get a post-op appointment with Dr. Johnson8. It took for me to leave his office angry to get an appointment with him. During that appointment, another surgical tech had cleaned my wound and discovered a whole behind my ear, which was causing ear drainage. 🥴8. I literally could have sued for malpractice, but I didn’t. Dr. Johnson did, however, give me free steroid shots, which is supposed to help prevent my keloid from returning.NOW, my ear has healed. Thank god! I would never in life return to Virginia Dermatology

Iv
Review №12

I highly recommended Dr Sterling. She is AWESOME and she knows African American skin very well as she should but I am amazed!! She is so sweet and my results literally had me in tears of JOY!! I had been struggling with this issue since I was teen and for over 20 years. I tried so many different drs and treatment but I saw results with her in a matter of months now I no longer struggle with it. Thank you!! The staff is also great. The lady with the cute short haircut (I can’t remember her name at the moment) at the front is very helpful, patient and funny too. All the staff is great. This is the place to go.

Re
Review №13

Great place. Had front waiting and back waiting. Doctors are good. Take both my kids here and I also come for injections. Highly recommend. Like if you agree to let others know.

Ki
Review №14

I have chronic psoriasis,and Dr Sterling made me feel better at a person

Al
Review №15

I previously saw another dermatologist at a different office in Newport News. Although she was great, the drive was too much as I live on the other side of the water. I came across VA Dermatology and Dr. Lisa Stirling. I read great reviews about her so I decided to switch and OH MY GODDD! She’s AMAZING! And super kind and sweet! She listened to ALL my concerns thoroughly and it did not feel rushed. I’m so glad I made the switch!

Ri
Review №16

Today was my first experience at Virginia Dermatologists and it was actually horrible. I saw Dr. Masters and he was not very accommodating or concerned about the things I was actually concerned about. I felt very rushed and disregarded and I dont feel that he was interested in bothering to answer my specific questions....he rambled off a few suggestions and was ready to send me off. So I told him I was confused about his instructions but he rambled off a few more sentences and told me that he had other patients. Visibly looking confused, I expressed to him that I felt rushed and not clear on his explanation and he apologized and repeated again that he had other patients and also a phone call waiting on him.My last question to him, before being ousted, was asking him if the products that he recommended were good for African American skin. He replied yes they are great My kids use these products all the time! I replied Well are your kids African American? And he confessed that they werent! I feel that thats an example of the just say anything mentality that I received. Yet he wanted me to schedule a 2 month follow up...which I did BUT with another Doctor.Btw....My appointment was scheduled for 1pm and he came in at about 107 and I was out by 117pm.Love the office staff! Very professional!

Co
Review №17

One of the best and pleasant staff. The office is very beautiful. Dr. Masters is the greatest. His very knowledgeable and value my concerns. I have mild adult acne which is very annoying. But Dr. Masters provide a great action plan for my acne. I can finally say my skin is beautiful and glowing. I also recommend this office to my family members and friends. Hello beautiful skin!!! bye bye acne!!!

Po
Review №18

My first appointment was great. I appreciate the safety precautions during the pandemic. The front office has a very pleasant staff and they know their positions. All of my insurance questions were addressed and I felt so comfortable with that first impression. My first visit with the nurse and nurse practitioner was comforting also they did not make me feel bad about my skin and gave me options and hope to get my skin better. Thanks so much and I’ll be back soon.

ji
Review №19

My first visit to Virginia Dermatology couldn’t have been better. I was initially impressed with the facility itself but was soon more impressed with the caring attitude of the staff. EVERYONE I came into contact with was well mannered, courteous and professional. I saw Dr. Lisa Stirling and was put at ease by her. She is a very good listener, obviously very knowledgeable and we quickly came to a plan of action. She documented all the next steps and I left feeling very confident. And I’ve already recommended her to my wife who has been looking for a female derm.

Gi
Review №20

My daughter and I were looking for a dermatologist for our skin and scalp care. My daughter did some research and found Karen Brace the Trichologist located at Virginia Dermatology in Norfolk, Virginia. It was a great experience from the waiting room, the receptionist was very welcoming and professional to the office. Karen Brace has so much knowledge I was thoroughly impressed. I would recommend this facility and Karen Brace to anyone! I give them 5 stars.

Ro
Review №21

The surgical experience and your team was excellent. One comment was the wait time after the first cutting. I was told it would be 45 min to 60 min. It turned out to be over 2 hrs. I understand you cant always keep with the planned schedule. It would have been helpful if you had kept us updated on major delays.

mi
Review №22

So I am very familiar with skin care for over 30 years (was married to a plastic surgeon) and have had treatments for over 30 years all I wanted was a simple pen wand type treatment. But no you have to go in for consultation and then return another day for treatment. Really? Just give me what I ask for and charge me. So they hit you twice for money and your time. Going back to miami FL skin centers where they know how to treat a customer and not waste your time. There are better skin care centers in Va Beach who gives the customer what they want. Dont waste your time or money if your familiar with treatments already.

Ca
Review №23

Very professional and the first that knew how to treat me! Love that office

Pa
Review №24

Excellent care. The best staff I have encountered at a medical practice. Dr Johnson and Ms Vicky are A+++. I have already recommended them to several people. So has my husband based on the quality care I received

Re
Review №25

Great staff of professional doctors, nurses and support personnel who provide excellent medical procedures for resolving my skin issues. They explain the processes and thoroughly answer my questions. I am especially impressed with Dr. Johnson who will be removing a melanoma that is currently scheduled for surgery. I have full confidence that the the outcome will be 100% SUCCESSFUL.

su
Review №26

Be very careful of this organization. Check the information very carefully about billing before you have anything done and get it in writing. Also, the scar it leaves is not what they say it will be. The Dr. was great and I loved hearing about how he helped other people out while I was trying to ask questions about my own situation.

Wa
Review №27

Every appointment has been a pleasant experience. The staff are always courteous and polite, and the Doctors, PAs, and nurses are professional, experienced, and when needed compassionate. They are always on top of any situation, recognizing what is before them and the proper treatment, and explain things without setting off un-needed panic. I always highly recommend Virginia Dermatology.

TW
Review №28

The waiting area is nice and they are really taking precautions for COVID-19. I was a little annoyed because I received a text message directing me to a link for new patient paperwork to complete before hand. However, when I got there I was told that Karen Brace different paperwork. I was not told to arrive 15 minutes to complete. I felt a little rushed as I was informed that the appointment was 90 minutes but Ms. Brace said it was an hour.I will say that she is very knowledgeable and educates you about your hair and hair care. She is clearly passionate about what she is doing. Ms. Braces teaches you that most of the things we are reading on Pinterest and YouTube is information not based on science.As I was already using the products she recommended I was fine with that. However, she recommended about 12 vitamins that will cost well over $250 to $300 per month. I purchased the herb version to make a tea and will see how it works. I still will end up spending $100 but it will last me a few months.I will say if you want an appointment to keep calling. I called and was told that they would notify me when an appointment was available. I still hadn’t heard so I called back and got one for the next week.Jury is still out but I definitely think it is worth letting Karen Brace drop some knowledge on you. She really should speak to people of color in schools about the damage that we are doing with these chemicals, extensions and braids.

Ka
Review №29

My appointment was actually with Karen Brace at VA Dermatology. Ive been having issues with my scalp for more than 20yrs, so when one of my coworkers told me about her, I was elated. My appt went well and I learned a great deal about what is causing the issue and what to do to rectify it. Karen also gave me advice on how to improve my overall health, which has a direct impact on your hair. It would be nice to have been able to fill out the new patient documents online, which would probably save time, since only 1hr is allotted for the appointment. I would also love to see this type of service and treatments be made available under insurance plans.

Ra
Review №30

Dr. Masters is amazing! The staff is always really nice. Super clean place.

Ki
Review №31

Dr. Johnson was excellent along with his entire staff. They explained everything that they were doing with each step. Everyone in the office was friendly. Dr. Johnson was top notch!!!

Ch
Review №32

The care I received from the staff and doctors was fantastic. Marci and Leticia who work at the front desk were very fun and helped assist me with my paperwork as well as scheduling. Vicki and Dr. Johnson who performed my procedure made me feel comfortable and talked to me throughout the whole surgery. I also loved that they truly care about all their patients. Thanks to their attention to detail, my skin cancer is gone:) To anyone who reads this with skin cancer concerns, I recommend Virginia Dermatology. They will take care of you and by the time you leave their center, you will be cancer free:) In closing, just make sure after your recovery from your surgery to protect yourself from the sun. Purchase a full spectrum sunscreen with zinc oxide contained therein.

Ir
Review №33

Dr Sterling is wonderful! She was very knowledgeable, caring, and warm. She made my visit very comforting. I appreciated that!

Kr
Review №34

Very organized & they do their Job . If you are keloid prone . I recommend Dr. Lisa Stirling. She soooo sweet ❤️. Front desk is friendly as well ! Clean office.

Br
Review №35

This place is great. The wait wasnt long. You have doctors that really care. I had a great experience. I would recommend this place to anyone thats in need of a Dermatologist. They really take the time out to listen .

Ca
Review №36

I have been a patient at the Virginia Dermalogy Skin Care Center for over two years and would highly recommend their professional and courteous staff to anyone needing their services.

Ka
Review №37

Great experience with the Norfolk office. The front staff were very friendly, professional and helpful. Very satisfied with my treatment by Dr. Stirling, as well. She was kind, knowledgeable, thorough and listened attentively.

Lo
Review №38

She was so good and I really appreciate her. Every thing went well. I have seen others and my experience with her was FANTASTIC.God bless.

Li
Review №39

My visit was for my yearly dermatology check up. My physician is Dr. Stirling . She was most personable and interested not only in my skin, skin care routine but also in my most recent medical issues which were not skin related . She did a detailed exam all while discussing any Observations she made along the way . I would highly recommend her for any dermatology needs you may have.

Ro
Review №40

Everyone there is friendly and welcoming. My questions were answered and I was given excellent care.

Ti
Review №41

Had a great experience during this stressful time. Thank you for your kindness, everyone had a positive attitude and I felt cared about when I left.

Te
Review №42

We didnt wait long in the waiting area or the exam room for the appointment. The problem was corrected right away instead of having to come back for the real appointment. No hoops to jump through. It was a quick, simple procedure and they did not draw it out into a big ordeal. Great bedside manner from Dr and nurses. Will definitely recommend to family and friends!

ro
Review №43

Great staff, always answers or ask questions in great mood and manner.lori is the best of the best. Shes not scared to touch my skin to give a thorough check-up. I would recommend her to everyone I know.

Tr
Review №44

From the receptionist to the Dr. Johnson and all the nurses in between, i have ever experienced so much care and kindness in a medical office. Highly recommend.

Ju
Review №45

I always have a great experience with VA Dermatology! The staff are so friendly and efficient! I love that I walk into the office and they know my name!

La
Review №46

Absolutely horrific experience here. The front desk staff were EXTREMELY RUDE. The entire place was unorganized. I cannot even believe this place even has clients. They do not know how to treat patients. I am so disgusted by them.

Th
Review №47

Dr. Stirling is very compassionate and gets results. She treats you like a family member and thinks outside of the norm to get results! She is the best there!!

M
Review №48

Awesome customer service and personal care. I love the great people of VA Derm & Skin Care. They’re always friendly and helpful. The offices are all individually themed with amazing art and decor. It sure beats that boring, dead office look. The furniture and equipment they use is comfortable and well maintained. They’re in a great location which is easy to get in and out of. They always go above and beyond and exceed my expectations every time I’m there. Thank you!!!!

Li
Review №49

I received my annual skin cancer inspection from Robert Masters. He was as usual very professional and thorough. I shall return.

Ro
Review №50

The entire staff was extremely competent professional and very friendly. Especially Vicky she is a true gem. And dr. Johnson is highly skilled

Te
Review №51

This place is awesome. I will definitely continue to visit. Thank you for a good experience.

Su
Review №52

I had an appointment at 7:45 for Mohs surgery. When I arrived there were 15 patients waiting in line outside. They let one person in at a time and it took 25 minutes before I was allowed in. I ca

E
Review №53

I scheduled an appointment with the dermatologist 2 months in advance only to learn it was with the nurse practitioner 2 days before the appointment. Dermatologists do a four year residency (including internship). The training in dermatology in nurse practitioner school is not nearly this long. Id rather have the experience when ruling out a cancerous lesion.

Ga
Review №54

This was my third interaction with the doctors and staff at Virginia Dermatology & Skin Cancer Center. Each time, they have kept me well informed and continuously asked about my comfort. I am very impressed with their competency and compassion!

To
Review №55

I was referred to Virginia Dermatology for Mohs surgery to remove a nasal cell skin cancer on the side of my nose. Dr. Johnson did a great job and his support staff from the receptionist to the medical assistant staff. A very efficient and well run practice. Follow-up visits reflected the same highlevel of service.

L
Review №56

Center is visually pleasing however Dr. Fredrick Quarles was the WORST dermatologist I’ve ever been to! Did not do an exam or even ask for or take blood work. I walked in with less than I came with. Not to mention he’s was very rude and off putting. He needs to retire! I’m not sure why he has lasted so long at this facility.

Ma
Review №57

This is an efficiently run practice! Appointments run on time and your needs will be addressed with patience and compassion.

Da
Review №58

I have been a patient of Dr. Johnson’s at VIrginia Dematology and Skin Cancer Center for approximately fifteen years, as well as have my wife and two of my adult children. I have always been treated professionally by the staff and fully satisfied with the care I have received there, including routine skin treatments and Mohs Surgery.

Va
Review №59

I went for a consultation/evaluation to see why Im having hair loss. I met with Karen Brace, Clinical Trichologist Practitioner. She was very informative and gave me a specific diagnosis. She not only gave me a diagnosis but options of what to do to correct my situation. I really appreciate her taking the time to explain everything to me. I also appreciate the visual aids she had to actually show me what was going with my hair. The only reason I put 4 stars instead of 5 is because of the price. The fee is high but its worth paying it to get me back on track.

De
Review №60

Hello, passing along the wonderful & caring staff at Virgin Dermatology! The staff is prompt, caring, friendly, and professional! I will gladly pass along a referral to anyone needing a Derm practice!!

Mi
Review №61

Mayanne was so very nice. She explained everything and stuck with me

Vi
Review №62

Had a cancerous basal cell removed from my nose. Everyone was professional, kind and helpful. My Mother died in 1988 from melanoma so Virginia Dermatology keeps a close eye on me.

ch
Review №63

I was totally satisfied with the staff there, everyone is so friendly and caring!!!

Ji
Review №64

Everyone from the front desk to the back clinic room were so welcoming and friendly. Cheryl and Lorrie are amazing!!! What a great group of professionals.

Ki
Review №65

Everyone is very pleasant and professional. I was seen quickly and my concerns were promptly addressed.

St
Review №66

I have been a patient here for many years. Always exceptional care and professionalism. Dr. Johnson and Mr. Masters are the best! It is without hesitation that I recommend them to take care of you.

Pa
Review №67

My experience was excellent. Everyone was very pleasing and professional.

Di
Review №68

My last Mohs surgery (with another group) was less than perfect, so I was a little apprehensive having to have another. Virginia Dermatology, however, helped me to feel more at ease by the demeanor of the staff and the well-oiled machine that is the standard practice for this group. Though my surgery took a little longer than I thought and I was tired, everyone was attentive to my needs. The system that Virginia Dermatology uses creates a community of patients for the day, whereby we share support for each other. And because it is Mohs, we get positive results before we leave. I thoroughly enjoyed meeting the staff and having very pleasant conversations.

Ch
Review №69

Every staff member from the receptionist, to the assistants, nurses, and the doctor were extremely nice and shared everything that was going to happen.

Di
Review №70

My first time at the practice and I was happy with my experience there. I was seen on time; reception staff pleasant and helpful; medical staff explained what the treatment was for my condition and answered my questions.

Pa
Review №71

I am so grateful for the wonderful care and kindness that is shown to me by all the staff.The front desk staff, (Marcey) to the behind the scene staff, Dr. Talens, Crystal, Vicky and many others. Make each visir/exam last worrisome! Than you all!!!

La
Review №72

Our visit to Virginia Dermatology was a very good experience. The staff is friendly and courteous and we were seen in a timely manner. Dr. Quarles is thorough and knowledgeable.

Re
Review №73

I suffered from a insect bite and wasnt sure what insect. I was seen and the service that was provided was more then awesome. Mr Masters was knowledgeable as to the issue and prescribed and topical cream for me. And to go a step further I was able to pay the amount and he referred me to a mail order company that only charged me $25 and I recvd my medicine in two days. Im definitely returning for all of my dermatology need.

Da
Review №74

The people is what makes this facility the greatest. Teamwork and attention to detail. HooYah!!!!

S
Review №75

I would NOT recommend this man for any kind of treatment!! My daughter saw Dr. Quarles today. This man scared my daughter and I and was completely Unprofessional! I should have followed my motherly intuition from the consultation. His bed side manner is horrible and he does not take the time to explain himself Clearly and Concisely as he should not only with children but any patient. I am utterly livid because of how this man treated my daughter. He was heavy handed and had no compassion for making her cry. My biggest dissatisfaction with him is how nonchalant and pushy he is as a Physician. Dr. Quarles was impatient with us and had the nerve to tell me that I needed to sit down as I was clearly alarmed by what I was seeing! Please do your research and get second opinions!

Da
Review №76

Dr. Sterling and crew did a fantastic job!

Cr
Review №77

What a great team. From the front desk, to the nurses, to the amazing Dr. J. From start to finish each and every person made my scary experience easier.

Fe
Review №78

Listen in detail to ur needs and respect ur skin issues!

Ja
Review №79

I normally dont post reviews, but I really enjoyed my experience here. The young ladies at the front desk were so friendly, and Hunter and her manager Nancy were so patient with me, as I had so many questions about my insurance. I was there in June, and have sent me husband and 2 friends there! Dr. Johnson and his staff are fantastic!

Ge
Review №80

You always receive the best care! Everyone has the best attitudes from the time you walk in until you walk out.

De
Review №81

Great place to go for regular dermatology needs. Nice facility, comfortable waiting area, skilled clinicians that are professional & friendly.

Ja
Review №82

They had nice assistance to help me the Dr. Was good and explained everything to me clearly looking forward to my next visit

To
Review №83

Chrystal, Vicki and Dr Johnson did a very good job of taking care of me; especially Vicki!

Ha
Review №84

Mr Masters is always a pleasure to meet with for my routine derm checkups. He is a true professional and I highly recommend him for all derm consulting.

Mi
Review №85

Prompt, friendly professionals that listen to your needs and provide helpful advice and resources. I’m definitely staying with this practice.

Ke
Review №86

Your office and staff are excellent. I have never had a bad experience

Sa
Review №87

They do not take patients seriously that are seen for minor issues.I was waiting on a request they sent to my insurance, and was told it takes about 3 weeks. I was given a follow up appointment and had to pay 80$ to get told they havent heard anything when it could have been a simple phone call. The doctor also told me he would have called if they denied it so i did not waste my time. But I should be seen to be told I dont know, paying 80$, and taking a day off of work instead of a simple phone call?The doctor also proceeded to talk about me with the nurses about my concern, loud in the hallway, as if I cant hear through a door.The nurses were extremely helpful and concerned about my issue but the doctor acted as if I was wasting his time.I definitely DO NOT recommend. This has happened to me twice now with them.

Sa
Review №88

I went in to have moles looked at. I have freckles and moles all over and my mother had melanoma. I too have had multiple atypical moles. The doctor did a hurried review while I was seated. When I began to stand to show him the back of my thighs, etc, he told me to sit back down. He removed one more from my neck, it came back mildly atypical. He never even saw all of my moles. I now need to find another doctor for a thorough exam.

El
Review №89

Dr. Quarles did not listen to my medical history or the issues that I was having. He spoke over me and spent a total of three minutes with me. His demeanor was curt. Despite having a morning appointment, he notified me that my prescription would not be ready until that evening because he had things to do before he could call it in. Awful. Do not waste your time or money. On a side note, the front office staff were very friendly.

Ka
Review №90

Ive been a patient of Mr. Masters for 3 years and he is always fast, efficient and painless as possible. The staff is courteous and the office is immaculate.

Jo
Review №91

From the facility to my doctor (Dr. Quarles), my experiences have been outstanding. Facility clean, Staff courteous, & a professional and knowledgeable doctor. 5 stars of 5.

Ta
Review №92

The absolute worse experience I have ever had at any professional practice. They have prescribed medications that required prior authorizations (PA) and they have failed to request from insurance provider. The pharmacy has sent up to 3 separate requests for a PA. They lack attention to detail. The doctor has just prescribed me the wrong medication. She forgot that she had originally prescribed a different med. When I call to get the correct med, they put the wrong dosage. The staff are uneducated and poorly trained. I would highly recommend finding another practice.

La
Review №93

I was extremely satisfied with my visit! Dr. Quarles was extremely professional and did an exactly job in a timely manner!!

Sa
Review №94

Always courteous, usually early, never been late.

Lo
Review №95

The staff at Virginia Dermatology are the best. Appointments are timely and everyone is so friendly.

Gi
Review №96

They are very unprofessional. Phone calls are not returned, medications are not changed unless you come in again. Since they already diagnosed you, this step seems to be just to collect an office fee. I called for weeks to get a prescription changed since the one I was prescribed made my condition worse. The nurse practitioner NEVER returned my call or changed my prescription. It was only after I asked the receptionist to speak to someone other than Robert Masters, who had been ignoring me, did I find out that he wanted me to come in to see why the meds did not work. I dont know how my coming in would have helped him since he already knew what was wrong with my skin. Would never recommend this office. Stay away.

Ol
Review №97

Quick service, friendly staff and doctor

Da
Review №98

I had an awesome experience at Va Derm. I was home on break from school and was able to get it while on break. The staff was super nice and Dr. Quarles was very nice and funny. He gave me information about my skin.

Ch
Review №99

Nothing but professional caring staff. I used a product on my face and ended up with a burn from the product. I called three derms before I called Va derm. Not only were they sympathetic to my situation but they saw me the next day. I gave my insurance and filled out the paperwork before I arrived. The clinician I saw was thoroughly interested and gave me all the info I needed to “fix my burnt face”She gave me a sample and an RX. By the following week I was back to being beautiful. (Smile)At the end of my appt I inquired about a cosmetic service.. I was walked upstairs and my consultation was done that day.This place is amazing, its clean and welcomingEspecially, the front desk staff. Everyone knows .. a front desk staff will make or break pt relations.I have recommend them to all my coworkers!CW

PO
Review №100

Ive never received anything but super outstanding service. A very cohesive team in all respects!!!!

Information
14 Photos
100 Comments
4.6 Rating
  • Address:5630 Lowery Rd, Norfolk, VA 23502, United States
  • Site:http://virginiamohs.com/
  • Phone:+1 757-455-5009
Categories
  • Cosmetics store
  • Skin care clinic
  • Doctor
  • Medical clinic
  • Medical spa
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:8AM–5PM
Service options
  • Online care:Yes
Health & safety
  • Appointment required:Yes
Planning
  • Appointments recommended:Yes
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