I had a very good experience with Southern. Shannon Thomas (Salesman) and Mark Baillio (Business Manager) made process go really smooth. I ordered my car 05Sep and it was delivered 26Oct. I didn’t expect to receive the car until late Dec/early Jan. Both Shannon and Mark took their time explaining everything instead of trying to rush through it like other dealerships. 10/10

Anthony Carey provided excellent service and was able to get all questions answered. He was very patient. Some issues came up but we were able to get them resolved. If you go to the dealership ask for him. He made the painful process of buying a vehicle a little less painful. Also a shout out to Mark who did the financing paperwork. We appreciated his attention to detail and answering all questions.

I appreciate the awesome service I got at this dealership. Julio is very knowledgeable in answering my question from the start. His help did convince me that this would be a great place to do business. Melvin is an awesome salesman that made the process practically effortless. Sarah is very cordial when it came to questions related to different processes and packages. Mark help me understand the warranty the paperwork and on the financials I cannot thank him enough for his advice and patience. I cannot think you all enough for helping me through this process! I highly recommend this dealership.

Outstanding customer service!We have just purchased a Jeep Wrangler and our sales consultant was Efrem. Efrem was knowledgeable and went out of his way to ensure we find the vehicle that we liked. He made our car buying experience very positive and painless. We highly recommend purchasing a vehicle here, you will not regret it!Additionally our finance director was James, he was very efficient and made signing all of the papers easy to understand by explaining everything well.Thank you Southern for this positive car buying experience!

Mark Baillio has been the best finance manager I have worked with. He didnt rush me with all the questions I had and was clearly knowledgeable about everything. Wouldnt of wanted anyone else and love my new jeep! This man knows his stuff and didnt make me intimidated to come on the lot.

I have been purchasing cars for years at Southern. We all know car buying can be a tedious experience. However, my experience with James in finance helped me better understand and appreciate the car buying experience. Kevin, the salesperson, always friendly and courteous. This dream team of Kevin and James makes the car buying experience easier.

Anthony Carey was awesome! Me being the picky person I am, had him check out 4 cars for me and we finally found something I was happy with! Definitely recommend him! I’d also like to thank James Regan in finance for helping to make this happen. GO SEE MY BOYS AT SOUTHERN, they take care of y’all the right way!!!

Returning Customer. Definitely love the crew, the atmosphere, and the hospitality! The only dodge dealer I will ever deal with as long as I’m in the Virginia area! Thanks to Micheal for getting me the car I wanted and thanks to Mark Baillio for getting the deal knocked out!! You guys rock!!

Justin was absolutely fantastic. Couldnt have gone more smoothly getting my jeep. Jay did all of the other paperwork and made it quick and easy. Great place to buy a vehicle

Nice, friendly staff. Another great experience. This is the 3rd vehicle that i have purchased from Southern in the last 14 years. Not once have I had a negative experience.

From start to finish, Justin and James were Awesome. They were patient, informative, and made my entire car buying experience the best I’ve had so far. They took the time to make sure the paperwork was as painless as possible and made sure I knew exactly what I was getting myself into. These guys really made it all about the customer.

I cannot say enough how great the staff was at Southern. Tyrone Houston was my salesperson and he made sure we were comfortable throughout the entire process. He answered all of our questions and even allowed us to take the vehicle over night so that I was 100% sure that this was the perfect vehicle for me. Mark Baillio worked out a wonderful financing deal for us and got us in and out of the store in a timely manner while explaining all of our options thoroughly. Lastly, I can’t leave out John who never made us feel pressured to buy and was just a pleasure to converse with. Definitely will recommend my friends and family to this great group of guys for future purchases. I absolutely love my 2020 Rubicon.

If I could give 10 stars, I would.I worked with Martin and I cant say enough to praise him. He was friendly in a genuine way and straightforward. I was VERY stressed about the whole process, but Martin made it absolutely painless. He helped me find a car I LOVE. Everyone working there that day was so friendly. I cant thank you all enough for such a wonderful experience. I will DEFINITELY refer friends and family to them and will be back the next time I need a car.

Shannon, Mark, and the whole team made this car buying experience easy and seamless for us. Very highly recommend!

Eugene was awesome! The finance guy was awesome and my salesman was awesome! Bought a brand new 2021 Dodge Challenger and love it! Highly recommend this place to buy a car whether you are looking for new or used. Didn’t think I’d ever get a brand new car especially a challenger but they made it happen! Thanks guys!!!

Great experience purchasing my minivan! Mark Baillio in the finance department went above and beyond to help me navigate the process of finalizing my purchase.

Fast oil change and serviceMr Baillo and Angela’s service team got me out in under an hourGreat experience and customer service

Sean was easy going and fun to work with. There was no pressure or hovering. I didn’t start out wanting a Ram 1500, but I darn sure drive one off the lot after working with Sean.The dealer experience was top notch and I highly recommend Southern for their dealer incentives!! (Oil and oil filter changes for life, state inspection etc).

Great customer service. Very detailed with keeping up your cars maintenance.

Sales Lady Brandy Polk did an outstanding job helping me get an incredible vehicle! My last car was struck by lightning and burned up. Talk about an upgrade! Thank you Southern and thank you Brandy!

Jay Gurganus and Anthony Ray are awesome. Give them the crispest of high 5s.

Just like most people I was very overwhelmed with the idea of buying a new car. I made many appts with different dealerships in an effort to buy a nice car at a fair price. Well once I made contact with Efrem (cool name for a cool guy) Huger at the Chesapeake location everything went very smoothly. He made me feel comfortable about the process and made sure I understood everything that was happening with the buying process. My last stop in the process was meeting with James Regan in the finance department at the Norfolk location. He too made sure I understood everything that was happening and answered all my questions. Very nice guy. I highly recommend coming to this dealership for ease of car buying. Make sure to say hi to Tanya, the receptionist because she is so sweet.

Tim Fridel & Keegan Meincke were very helpful today when buying my new vehicle. Thanks so much!

Keegan meincke and naz burley were very helpful when i purchased my 2016 jeep. Thanks so much

HORRIBLE! Once again a disappointing experience! Had issues with the service department here before, and once again they give me terrible service. Took my car in for service on Friday August 21, 2020. The car ended up sitting there all weekend due to issues service department said they was having with their computer. I picked up the vehicle on Monday August 24, 2020. I saw what I thought was dirt/dust all over the vehicle so paid it no mind. I went ahead and paid and went about my business. I took it to a car wash on Tuesday August 25, 2020 and what was on it just would not come off. I went thru the car wash 2 times. What is on it is all over the windows and car from top to bottom, front to back. I thought maybe it was sea spray as I live right by the beach in Norfolk. A friend of mine cleans cars so I took it to him to look at and he said it is paint overspray on my vehicle and it actually looks like primer. I took it up to the service department and spoke to the service manager, Shawn Elza, and showed him my car. He said there was no way that could of happened and took me to the body shop manager and he agreed. They told me to make an insurance claim and denied any responsibility. Photos do not do this justice of the amount of paint and total car coverage of it.

Haven’t purchased a vehicle yet, but the staff is always attentive and friendly!

The sales person (Ray) was very helpful and did everything in his power to ensure we were taken care of. The finance person (Mark) was very efficient and friendly and also ensured we were taken care of. If I were to change anything it would be to give the Finance team better technology ( to much paper on this visit) also we were there at the dealership for over 4 hours (way to long). The sales team needs to have better knowledge of what they are selling. Fortunately we already new the car, but for someone that didn’t know could be a problem . Overall customer service was 5 stars.

What a wonderful shopping experience start to finish. They pulled the car around I wanted to look at immediately, they even accommodated me by pulling the car into a garage for me to look at since I have trouble standing due to a surgery. The whole process and everything was explained to me every step of the way. I also love that they have the best warranty anyone could offer me, free oil changes, tires rotation etc etc. I want to thank Howard Bell, Josh Conkle, John Bryant, James Regan and Allison Humphries for making this car buying process the absolute best. I highly recommend making your purchase with this business.PS: This business is really veteran friendly !I purchased a 2019 Dodge Challenger.

I could not have asked for a better team working with Melvin, Todd and James. The process was really easy for me and my wife and they were super professional from start to finish. I would definitely purchase another vehicle from that team.

I was pleasantly surprised at my Sales person Justin Carr. He was polite and worked to get me everything I asked for. I didnt care for the finance manager, Jay G., as he got ugly with me when I said I didnt want the gap insurance. He then told me I wasnt approved anywhere else but the one place my loan is currently through. I called two of the places and they both have stated I was, of course at a bit higher rate, however, a shorter term, for which I WANTED. He did say come back and he will help me refinance at a lower rate. So we will see, and maybe just maybe this review will be amended. Besides all this. I love my Jeep and would definitely work with my salesman Justin again!

DO NOT come here for a simple oil change or other express service. Arrived with an empty garage and was told Id have to leave my truck over night....for an oil change?!?! Everytime Ive showed up early theyre almost 10 cars deep and the line doesnt move. It is not Express by any means.

The worst thing I ever could have done was sign over my paid off armada for the trade in. I have to come back in several time to “resign” paperwork. Here I am a year later finding out my warranty was changed on the final deal. They fast talk ya and rush u to sign paperwork not discussed in the deal. Underhanded and shiesty would be the best words to describe this company. ABSOLUTELY NO BUSINESS ETHICS!

Jorge was amazing even when I couldn’t put down a lot for the car I wanted he got me a deal on a different vehicle the same male and model. I am beyond happy with the dealership but jot services because they lost my key to my other charger. Highly recommend Jorge to anyone looking to get a car!!!

My wife and I just purchased a 2021 Chrysler Pacifica Hybrid with the help of the salesman Shannon Thomas. He was very knowledgeable and helpful with my purchase. I had good information from Kat Williams on additional coverage that I purchased. The Business Manager Mark Baillio was also very helpful and knowledgeable on everything else that my wife and I needed on our new van. Thank you for helping us on our purchased.

After weeks of confusion from my contract of the Jeep I purchased with no help I was lost. I went to the dealership and spoke with Mark Brillo. He was so helpful that he explained everything that I bought and went over every detailHe is a fantastic person the deal withThanks Mark

Excellent customer service from EVERYONE at Southern Jeep. Justin is an extremely knowledgeable and helpful salesman without being pushy. Jay made the closing portion a breeze once we made our selection. Allison was a huge help in deciding protective package needed for the suede interior.Excellent experience all around!

As a beginner buyer, I get a little nervous walking into dealerships mainly because it’s all so new to me! From the moment I walked in I was embraced with kindness and hospitality! Kee Smith, my Sales representative is the epitome of everything a car salesman should be. Never once did I feel down, or unsure of his efforts! He is both an asset and pleasure work with! James Regan, my finance manager was everything I hoped for. He went to extreme efforts to get me my car. James was determined to put me in a vehicle and I will forever be grateful for that! If you’re thinking about buying a car from Southern, it is WORTH IT. Trust me.

Wonderful car buying experience. The sales team was very friendly and professional.

Our salesman, Jorge was great! Very professional, kind and not pushy at all! If you have questions or concerns, he can answer them or get them answered for you asap. I liked his honesty. Ask For Jorge! Oh and how can I miss James Regan!!!! Dude was awesome. He got us in and out... With the million questions we had, he was on it! Ask James the finance guy to complete your purchase.

Go see MARK BAILLIO!! My experience here was garbage with being up front with how I was applying for my vehicle with my husband being deployed and hated every part until Mark took over! He came and changed my whole opinion on the dealership. Go and ask for Mark! He will make it worth your time! Thanks Mark. Chris and I appreciate you!

Tyrone Houston helped me find the perfect truck for me and within my budget, Tyrone was professional and understanding of what I was looking for and went the extra mile to help me find my new truck. Will definitely recommend to anyone looking for their perfect vehicle. Thank you so much Tyrone!

This was the best car buying experience I have ever had!! (And I worked at a car dealership while in college when I bought my first car!) . Customer service was awesome! I cant say enough good things about the Sales Manager, Mr. DaRon Harris, he was courteous, considerate, personable and professional. The car I wanted, a 2017 Chevy Equinox, was actually at another Southern location and he assigned us 2 great salesmen, shout out to Demi and Brett; who gave us such a great deal within our budget that we were able to buy a 2019 Chevy Equinox instead of the 2017! Wonderful group of people! I would easily buy from Southern again!!

From the start at Southern Chrysler/Fiat/Dodge/Ram we were treated like family. No pressuring from our salesman Justin, Kim or financing with James. We had such a pleasant and enjoyable adventure finding a truck. Justin was very personable and you can tell that he enjoys his job and wants to get you in the car you want. James went above and beyond to find additional discounts on the extras that we wanted but didn’t want to spend the extra money on. Hands down best and most enjoyable car buying experience so far!!

We have been purchasing our jeeps at Southern Dodge for years. We usually do our research first so we know what we want and dont want. The sales people are always nice...not pushy. We are trading in now and going a little more upscale. Were having it built to our specks since there are not too many new cars really available right now. Good trade ins on used though!

From the very moment I entered Southern Dogde Chrysler Jeep Fiat the customer service experience was amazing. The truck was waiting for me at the front of the store ready to test drive. Charles Leisure, who was my sales representative knew that my wife was home with the kids and offered to let me drive the truck to Newport News from Norfolk so I could show my truck to my family before purchase. He was great every step of the way. James Regan and Michael Billiao handled my financing and demonstrated the same great customer service. Even after my purchased they reached out multiple times to make sure I was happy with my purchase! I definitely recommend anyone in the market for a vehicle to go see them and what they can do for you!

10/10 would recommend. Mr Carlton Little has taken care of my family- 6 years and 3 cars later, I will always send business to him. And of course, Mr Mark Baillio in finance was very sweet. They both really took the time to explain every detail and more! Thanks to everyone at Southern for keeping my family on the road safe :)

Wouldnt buy from here again. Bought a car, had to wait 3 days to even get it. Then when we got it the rear differential needed to be replaced. Took almost a month for that, then got the vehicle back and it doesnt drive right. Took it in and they said it drives like a dream but I almost got in a wreck because the car hesitated. No one explained anything to us. Very disappointed and almost want to take the car and trade it in for another one.

My car purchase here at Southern Dodge Norfolk was not a planned one. I will say that my car salesman, Anthony, did an amazing job at being both patient and accommodating to make sure that I was satisfied. Mark, my finance consultant, was equally as committed to ensuring my satisfaction by taking the time to answer my questions working out a great plan for not only the payment but long term care of my vehicle. Under the circumstances, I am thankful to have had the opportunity to work with two very knowledgeable individuals on my purchase.

James and Micah were AWESOME!! I drove by yesterday and was able to meet Micah, he was very knowledgeable and helped me during the buying process of my new Durango. James was very fast and clear with all financing options. Highly recommend !!!

Jay Gurganus and Melvin Dickson and Todd Nichols awesome team came all the way from Delaware and got us the truck we needed. Will definitely be back to purchase in the future.

I really enjoyed my time with James and Martin. They are located at the Southern in Norfolk. They was really quick and got me a really great deal. I’m truly pleased and will definitely refer them to everybody. Thanks again guys

Then attempting to purchase a brand new van from them for the last six to eight weeks without no success

Love my new Grand Cherokee L-Summit Reserve! Jorge and everyone here did a great job!

Had an awesome experience with David, Amanda and James. They have the most awesome team and made me feel super welcomed. They delivered A+ service and would buy from Southern again in the future.

Absolutely an awesome experience. Tim Fridel, James Regan, and Todd made this buying experience easy and painless. If you are looking for a great place to go go to Southern Auto Group and talk to Tim Fridel. 100% accommodating to my wife and my son during this process and I could not have been more pleased.

I cannot say enough great things about Southern! I came in one day not thinking I’d be able to get anything that was affordable. Anthony Ray help me & let me tell you, he went above & beyond and stayed after hours to make sure that I got in something that I liked. The entire staff were professional and friendly, Mark B. also stayed after hours and made sure that I was happy. I purchased my car on 3/13/2021 and anytime I contact them they still return my emails and calls in a timely manner. Thank you so much for working with us!!

Mr. James Regan and Steven Waddell were amazing. They were very patient and explained everything perfectly. They made me feel at ease and calmed my nerves about purchasing a new car. They are very welcoming and down to earth. Mr. Regan and I sat and talked about all of the great food places that were around, because I just moved to the state of Virginia. I would highly recommend buying a car from Southern on N military hwy. They make you feel right at home. Southern hospitality at its finest

David Dantzler is one of a kind. He brings joy and enthusiasm to the job. He gives you a once in a lifetime experience while buying a vehicle. He helped me make the best decision of my life. I love my ride. Thank you for your excellent help.

Mark Baillio helped us so much! He was very personable and genuinely wanted to get to know us! I was nervous about my financing and he took the time to call me on his day off to help me. Jamar was an amazing salesman and even programmed some radio stations for me since I’m not a local! Even the woman we talked to about having my car detailed was awesome and charismatic! I highly recommend this dealership. They definitely take the time to get to know you and to make you feel comfortable! I love my Jeep Renegade and I love knowing that their southern hospitality package will take care of me as the customer!

While my experience here was pretty typical for most dealerships (not a five star rating), I need to shout out a fantastic employee. Mark Baillio (Business Manager). Honest and fantastic customer service. I didnt expect much and I knew I was going to be doing some work over there for RAM #3. Mark was involved in a Ram deal I made four years ago and I had zero expectation hed remember me. When things werent going well, he came out of no where, remembered me, and made things crystal clear. If hes working there in four years, Ill be back.

Mark Baillio was incredibly helpful, he went above and beyond to help me with my warranty issue. Highly recommend

I visited your dealership the other day and I met one of the friendliest salesman ever. Jorge Sarrazola was so knowledgeable, friendly and patient with me. I also had my friend with me who is Spanish and she loved the fact that you have someone who speaks Spanish fluently! I will definitely be buying my next car from him and she will be bringing her family by your dealership as well!

Drove down from Maryland to buy this truck. A little different because of covid. Price was agreed on prior to me getting to the dealership. I pulled up, my truck was ready and waiting. Probably two hours and I was on my way back home with my nice new Ram 1500. Everyone was polite, helpful before during and after the sale.

Hands down the best dealership experience Ive ever had. TODD NICHOLS needs to hold a seminar on customer service so the rest of the world knows how to treat customers. He definitely understands customers and goes above and beyond to help them out.. This is the go to place to get a vehicle. KEE is also an awesome guy. He also was a phenomenal help. I couldnt have asked for 2 better people to work with.

My first experience at Southern Dodge Chrysler Jeep Ram 2747 N Military Hwy, Norfolk, VA 23518 was Awesome!! David was very professional in his duties, and his interpersonal skills were truly genuine and enjoyable as he navigated my first car purchase.. I highly recommend you visit Southern Dodge Chrysler Jeep Ram 2747 N Military Hwy, Norfolk, VA 23518 store and ask for David.

Everyone that helped me successfully get into the Jeep I was looking for were huge helps along the way. Jorge, Mark, John and Samantha. Stellar team. Definitely going to shop at this location next time I’m in the market for a new car!

The entire purchasing process was excellent. The employees were all phenomenal!!! I would definitely recommend purchasing your vehicle here. When you show up, ask for Justin!!! The Finance Manger Jay was amazing as well.

Sales professional Justin Carr and finance director James Regan were absolutely fantastic and helped me more than I can express to get me into my new Ram! Great experience!! Friendly people!!!!

I highly recommend Southern Dodge. Sean OHara was incredibly helpful. He even drove me another Southern lot to make sure that I was able look at all available options. At no point did I ever feel pressured to make a choice any more quickly than I was comfortable with. He was very accommodating and easy to talk to as I shopped for my new car. He waited patiently as I took a couple of minutes to think over my choices and decide. Once I chose my car, James Regan did all of the final paperwork with me. The process was so quick and easy! He was great with all the details and even helped make sure I was able to keep my current personalized license plates. These guys are the best! Highly recommend!!!

My salesman was Lowen Johnson and he was phenomenal! He treated me with respect, patience, and was not pushy whatsoever. My family and I thoroughly enjoyed our experience at southern auto in Norfolk. We will recommend this dealership to all of our friends and family!

Mr. Dantzler is very pleasant to work with. Very professional and extremely knowledgeable; He provided exemplary customer service. You will not be disappointed. I feel like he is my personal auto broker; will get you into the best deal possible.

We purchased a 2021 Jeep Wrangler Unlimited High Altitude 4xe yesterday. David Dantzler was great; he showed us the car and answered all our questions and...most importantly...got us the price we wanted and didnt waste our time.Mark Baillio was awesome...extremely helpful and personable and made us feel welcome as highly valued customers into the Southern Auto Group family.

Easy, and timely for a busy Saturday. Thank you for the professional and very helpful staff; Justin Carr, sales representative, who helped me pick out my new vehicle, processed me and he did it all with patience, enthusiasm and good spirits. Thanks to Jay Gurganus, finance manager, and Kat in Auto Care, I got the best deal possible even with all of the trimmings. I am continuously pleased with the service I receive from Southern Dodge Chrysler Jeep Ram Fiat.

What a great sales pro Lowen Johnson is. He is there to help you pick out a car. Then walks you through finance and out you go. Quick and easy. No sales games. Love it. Highly recommend buying a car from him.

David Dantzler has been my car salesman for years. His level of professionalism and transparency is why I continue to buy from he and southern auto. I highly recommend this dealership and particularly this sales professional. They respect your time and get you on your way quickly.

Just purchased a 2021 Jeep Gladiator from Jamar Carter at Southern Jeep in Norfolk! Excellent service, very professional and got a great deal. I will definitely continue using this dealership! Also a shout out to Mark Baillio. Great doing business with you!!

I was surprised by how informative Mr. Sean OHara was when I visited recently. I was really looking, but he took the time to treat me as a buying customer. That really impressed me, and Im now considering buying. I will definitely be back when I decide, and I will definitely visit Sean first.

I recently purchased a used vehicle from the Southern Auto Group.... From start to finish everyone I worked with was super nice and helpful. My sales guy Mr. HOWARD Howie ...was probably the nicest guy Ive had the pleasure of Knowing when it comes to dealing with any kind of Sales... He is straight forward and honest about everything... Hes friendly, Kind and just an all around Decent guy. Not your typical sales guy. I would definitely recommend him for anyone who wanted to purchase a vehicle. The finance director Mr. Regan was also a very nice man. He goes over all the paperwork with you, doesnt make you feel rushed and will answer any and all questions with an honest answer. Also there was a lady named Kat, I believe that was her name... I spoke to her briefly... but during our conversation she was very friendly... I would definitely recommend The norfolk location from the Southern Auto Group to anyone who wanted to purchase a vehicle in the future...

If you need a vehicle I highly recommend going to Southern Dodge Norfolk and see my buddy Lowen Johnson! He was very knowledgeable and got me exactly what I wanted. Definitely the type of person you want to buy a car from, I will absolutely be returning for my next car.

David Dantzler was very nice and thorough. Didn’t make me feel pressured and showed me all my options. Highly recommend!! Thank you David for all your help!

Lowen Johnson helped me out the other day and it was one of the best experiences I had buying a car. He was professional, patient, and transparent with me throughout the whole process. Would recommend this location to anyone looking for a new car!

David Dantzler is an amazing salesman. His professionalism and the follow up he provides is excellent. I advise anyone needed a vehicle to reach out to him for excellent service. DR

Jorge provided me with excellent customer service. He worked with me and met my needs and expectations. I will definitely be coming back here next time I purchase a new car.

We had an awesome experience with Southern Dodge. We first met Joseph Spence who did a phenomenal job with test.driving and also all the paperwork.After doing the paperwork we headed to see James Regan the finance director. He was very professional and explained everything in detail.We were in at 7pm and riding off the lot by 9:05pm.If you are in need of a vehicle please see Joseph and James.

I had an excellent experience here at southern buying my new 2021 RAM 1500 Big Horn Night Edition! Cameron Shaw, Todd Nichols, and Jay Gurganus were awesome to work with and helped me tremendously to get this deal done. I love my new truck and would recommend Southern to ALL my friends and family!

This was an excellent buying experience and We appreciate everyone who helped us.The manager was very friendly and quite helpful. And our salesman, Mr. Carlton Little, was exceptional; we couldn’t have asked for better service. He went out of his way to help us find our dream vehicle, then he helped us through every step.I have always heard great things about this company, but was still pleasantly surprised. Thank you to everyone who helped us, but especially to Mr. Carlton Little, you were a true blessing.Tom and Connie Griffith

Great customer service and hospitality. Todd, James, and Shannon helped me get the car I wanted and at a great deal. 10/10 would recommend southern to anyone.

Great service from sales and finance specifically Jamar Carter, Mark Baillio and James Regan. Service department stepped in quickly as well to address some concerns. Even after deal was initially done they continued to work and see if there were better options for us. Great company to do business with. Will definitely be returning for future purchases

What happened to express oil change. Have been at dealership for 2 & half hours. Unbelievable!

Came in for my Jeep Grand Cherokee and Keegan Meincke made sure I was taken care of! Great place and everyone is always helpful. Thanks again!

I was disappointed with my visit to the dealership. I had called to ensure the make/model of car I was looking for was available for a test drive that I had seen on their website. They assured me there were “four or five of them on the lot.” I made an appointment for later that afternoon and got my entire family in the car to drive down to the dealership. Upon arrival I got my kids and car seats out to put all three children in the car to make sure it would be a good fit for my family. I was welcomed upon arrival and everything seemed in order. Then the stalling and waiting game began. I was told they were looking for the keys after about ten minutes. I was told the vehicle was getting readied for the test drive after twenty minutes. After about forty minutes and repeated inquiries I was finally told that they actually didn’t have any of the vehicle I had come to test drive/purchase. A variety of excuses for why they didn’t have it were given. It was a big disappointment. If you’ve never gone car shopping with three car seat sized kids and waited for about an hour to buy a car only to be told they messed up, you’re missing out.The next day I got a follow up call on my visit, I explained what happened and was assured they would locate the vehicle (supposedly it was at the other dealership), and bring it directly to me. That was a couple days ago and I’m still waiting.I would recommend one of the other dealerships over Southern. It seems like they don’t have an efficient way of tracking their inventory nor of solid follow-up with customers.***********Update: the manager reached out asking how he could make this right. They found the car I’d come in to test drive, brought it to my house and let me keep it for three days before coming to get it. Southern definitely worked hard to right a misstep and I changed my review from 1 star to 4 to reflect their great attitude.

Sean O’Hara is the best salesman I’ve ever met. I would recommend him to anyone. I appreciate everything he did for me and my family

I went to Southern on my birthday with the intent of getting a Jeep Wrangler. I found one online that I liked and made an appointment with a sales associate to see the vehicle that evening. When I got there, they had already sold the jeep and no one seemed to be aware of my appointment. I was fortunate enough to meet a sales person named Anthony Ray. He did everything he could to find me a Wrangler that would make me happy and get me into it. I had my Wrangler for less than 48 hours when a tiny part on the seat broke. I called Anthony and he made sure I could get in ASAP to get the service dept to fix the issue. 2 weeks later and I still dont have my vehicle back. The service department, when they actually answer the phone which is rare, is rude and doesnt want to speak to me. the service rep I was given was Tina. she never once reached out to me to update me on my vehicle. I had the misfortune to speak with her once and she was rude and dismissive. She then lied and said I would have my vehicle back the next business day which of course never happened. Throughout this entire process service has been incommunicado. HOWEVER, Anthony has been over the top helpful, answers my numerous calls on the first ring every time, texts me back and keeps on top of service to try and get my car back. The only reason there are 3 stars instead of one is because of Anthony. DO NOT TAKE YOUR VEHICLE TO SOUTHERN SERVICE. Maybe one day they will give me my Jeep back...

Once again I was very pleased with the support that I received from Kevin Lovell and James Regan. These two make a great team and saved me money. I had dealt with Kevin before and felt confident that he would once again do a good job, and he and James did just that by working together to create a smooth process for me. Both Kevin and James explained things to me very carefully, never talking down to me because I was a female. Thank you very much guys

Benny sold me a 2021 jeep wrangler and a week later sold my husband a 2021 Challenger! Very pleased with the customer service! Benny made sure we got the best dead with payments within our budget. Thank you Benny! You went above and beyond for us!

Best service in the hampton roads area. I was helped by a guy named John Koulis. He’s the absolute best & was such a help to me in finding a new vehicle. Highly recommend for anyone looking for a new vehicle. Excellent customer service!

Reggie Myers became a fast friend of mine thanks to some awesome mutual friends. He took such great care of me and literally found my vehicle within 2 hours. I’m a single mom and this was my first vehicle purchase so I was really nervous. I couldn’t be happier. The finance director James Regan was quick and super nice. I would definitely buy from Southern again and there’s literally no one else I would use outside of Reggie.

Shannon Thomas was the best sales person easy to deal with and thoroughly went over my new vehicle. Also Jay Garganus did my paperwork very very fast.

I bought used Jeep Cherokee here. After emailing ahead to see the car, I was then contacted and had an appointment set up to come test drive the car. John and his staff were very knowledgeable and answered my questions about the vehicle. The other staff members that I met with gave me all of the information I needed (and bought) for interior and exterior warranties/services. The financial advisor worked with me to get the best loan for me that I could afford and even filed the dmv paperwork on my behalf. Overall, I had a wonderful experience at this dealership!

Keegan meincke help me out, needed help looking up my last vechile purchase and got me everything and all info needed !!