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Browning Dodge Chrysler Jeep Ram
1983 Hamner Ave, Norco, CA 92860, United States
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Browning Dodge Chrysler Jeep Ram
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Do
Review №1

Absolutely great experience. Everyone was very friendly, got a great deal on a 2022 Ram Laramie diesel truck. Best dealership around.

Ma
Review №2

Harry is a true professional at sales and showed me all the details of the Ram 1500. Although he didnt have what I wanted in stock he offered to help build one and walk me through the process. Gabriel is also a great asset to the company. Grateful I was greeted by them. Excellent experience!

Mi
Review №3

I purchased my last 2 vehicles from here and have been a customer since 2012. I have always had great service with maintenance and sales & I planned to be a lifetime loyal customer. Yesterday my husband and I went to purchase a 2021 Chrysler Pacifica Hybrid. WORST EXPERIENCE EVER!!! It started with the internet price being $8,000 less than the in person price. Gabe said the difference was because of dealer added items but could not tell me what they were. We should have walked away in that moment before wasting the rest of our day. But, we stayed . Ted and Gabe kept trading places, one would leave with the paperwork and the other would return. Each of them were telling us completely different information. They gave us one payment and we agreed and went to try to sell my car at carmax and when we came back somehow our $389.00 payment went to $551. WHAT?!?! They also said we could only put down $7000 on a lease but could not explain why. They were really all over the place and the whole time I felt like I was trying to keep my eye on a ball under a nut while they switched them all around. We ended up leaving without the car because they were way too tricky for me. I am really very disappointed. I thought this was my dealership for life. Can anyone recommend a trustworthy dealership that wont play these games? I am still looking for that van but now I am afraid to have the same experience somewhere else. This is why people have a bad opinion of dealerships.

Ca
Review №4

Dropped off my 2021 Ram truck for a scheduled oil change on a Saturday at 10am. The Sergey Max was very professional. He said it would take a few hrs. And he delivered. They also asked if I need a ride to and from free of charge. Thus is what I call customer satisfaction.

Ma
Review №5

1st off they did what no one else could. Thanks to Max in the service Dept. He was informative, courteous and helpful. His efforts to accomplish the service to my truck was awesome I thought itwould be weeks due to parts. Max got it done THANKS.

Ro
Review №6

We bought our Ram from Chris at Browning because the customer service was so good. We went to Huntington Beach Dodge first because I had made 2 prior purchases, and I wont go back.Even the guy at the parts department at Browning treated us with hospitality and respect.I DEFINITELY RECOMMEND THIS DEALER!

Ni
Review №7

I was lured in by their internet price on a new Jeep Gladiator, however when I arrived at the dealer I was informed that there would be a $5000 markup added to the MSRP, not even just the internet price. The sales staff were courteous, but unfortunately that’s about all this place has going for it. Fortunately not all the dealers in the area are this greedy so I would recommend researching vehicles elsewhere.

Ke
Review №8

Rigo Bedolla helped me out with used car purchase. I had my infant daughter with me and needed a car that day. Worked out great, really nice people and made a good deal and lowered my payment

Tr
Review №9

I want to give a very high rated compliment to the techs that worked on my Ram Ecodiesel and also let whoever reads this know about the very best service adviser Michelle, best I have ever had in all my years of getting work done on any of my many vehicles! This young lady knows her stuff and despite the Covid 19 pandemic making things way more difficult she handled every task professionally and is a pleasure to deal with! These days thats a rarity! Thanks Michelle your awesome! 👍🏻👍🏻

Li
Review №10

Troy Turner, What is an absolute Sweetheart for a service manager. He had a smile on his face when I got there and he greeted me and in turn put a smile on my face. He answered all of my questions and took care of my car. I would give him 10 stars if I could.

St
Review №11

Went here with no expectations to buy! But, got a great deal in a vehicle and Troy and Ryan were upfront and didnt bs around. They were amazing in their customer service! MJ was great too!!! They even offered us food while we waited 5 star service for sure! Browning Jeep will definitely take care of you and I recommend your go to peeps to be Troy, Mary Jane, and Ryan!

Ro
Review №12

Great service. A bit expensive though. The service people do a great job. And the technician really went out of his way to get the job done quickly. Which I appreciate because I needed my truck for work. Thank you.

Fl
Review №13

I purchased my car here in 2018 and my hubby negotiated so much and gave them a VERY hard time. In the end they did as we asked and we brought home a beautiful white Jeep Grand Cherokee. Now I come for everything all of my oil changes, they change my key fob batteries. They offer great service. Carlos was so kind today and helped me out. I would say always make an appointment so you can be seen on time!

Pa
Review №14

Absolutely love this dealership. The staff is super courteous and helpful and their prices are very competitive. I highly recommend checking them out!

Be
Review №15

My experience here at Browning Service Department has been excellent over the last 8 years since buying our two vehicles from this Dealership. My service advisor is Juan Garcia. He is awesome, always provides great customer service too! I like the complimentary car wash whenever I bring in my vehicles for services.

Ed
Review №16

Repeatedly jumping through hoops . Got a intake cam replacement for my new gladiator its been in the shop 12 times. Now have to take the light bar off before they will even bother to have any even listen to the noise in the dash. Worst service Ive ever encountered in my life.

Ma
Review №17

If you like orange peel appearance on your truck then this is the vehicle for you

Al
Review №18

Manager Juan Garcia is the best! Hes patient to deal with my dumb questions about my Jeep

Ca
Review №19

They are cool and friendly. Small family business

Br
Review №20

Browning has been great to deal with. My service writer Kayla has always taken care of my vehicles needs and is always helpful and courteous. Browning Dodge is my go to for service.

Ro
Review №21

We would like to thank Mr. Juan Garcia for his welcome and his impeccable service to us. He is a true professional. We are French-speaking from Montreal, Canada and he took his time to explain the problems we had on our Dodge Free Spirit engine for our brakes. He looked after us very well for 2 days as if we were his guests at his home. He is a precious and efficient man at your customer service. Thanks again. Ronald & Manon 🙂

ib
Review №22

The fastest and perfect service that I got ever

Jo
Review №23

I have purchased 2 vehicles from Browning- a Ram & a Wrangler. Looking to buy another Wrangler and I asked for a quote. The sticker price was listed online at ~$62k, they came back to me with a $70k offer! I emailed them that it is illegal to not honor an advertised price. They dont care. Stay away from this scam of a dealership.

An
Review №24

I have to say that Im extremely satisfied with the Browning Team- Keely, Renee, James, Sean and the service team-Carlos. I bought a Jeep in August of 2019, unfortunately this vehicle was totaled in July 2020. The Jeep Grand Cherokee saved my life. I returned to Browning in August of 2020, very emotional and not in a good place. Keely was emphatic and made sure her management team was aware of the events leading to my return. The buying experience was, exceptional. Not only did they take care of the new car buying process, but they reported the total loss to the GAP to start the closure of that coverage.Thank you for caring and providing exceptional service past, present and future.

ZE
Review №25

Brought in my 2020 jeep gladiator Rubicon for a recall on the steering box I was helped by Carlos the service manager and I could not be happier with this level of service I really appreciate it and continue to look forward to doing my services with you in the future

T
Review №26

I took my 2015 Durango RT in for service and Kayla was my Service Advisor. Long story short, I bought my car used at a different dealership where I also purchased an extended warranty. Come to find out, there was a clause, I didnt know about, where I could or could not take my car for service and it still be covered. Kayla went out of her way, making multiple phone calls over 3 days, to make sure my car was covered. She kept me informed every step of the way and really made sure I was taken care of. I couldnt be happier with my experience, THANK YOU KAYLA!!

Be
Review №27

I’ve had a great experience ever since I bought my car earlier this year. I recently brought my car in because the window seal was coming off and Daniel was very helpful and made it really easy for me. He let me know when the parts came in and when I came in to get it done he let me know my car would have to go to a body shop for that but i was able to go home with a new loaner car. Overall he made it a quick, easy and hassle free experience.

Da
Review №28

Great dealership to purchase from. You can still haggle on price. They also arent pushy n real helpful

Ca
Review №29

Ask for CARLOS he is so helpful 👍 nice experience.....

Sy
Review №30

Online scheduler wasnt working this last time for me so I did a drop off when they open. With an appointment or drive up, they always do a great job. Car is a 2016 and a little bipolar. Only had to take back once when my light wouldnt go off. Workers are all helpful. Uber offered to go home and I usually get a ride back to pick up car, rather than sitting and waiting. Used to do oil changes at Walmart for cheap price but they have a better package deal for dealer service.

Ma
Review №31

Great quality service.. but very expensive.. high MSRP and labor costs

Sa
Review №32

Bought a Jeep Wrangler from them a few days ago. Jesus and Charles were amazing to work with!Dirk and the service department did a great job taking care of me when I took it in for its first service appointment...

re
Review №33

Amazing staff super friendly and will work with you

Su
Review №34

Very fast. Professional. Clean. Took time to explain and talk with me.

M
Review №35

Have been bringing my Rubicon in here every oil change with appointments. All work is done and maintenance schedules are followed. Best is the free wash so it looks great driving it home!

Ri
Review №36

Jennifer is eager to help and provide assistance. A gem of a person. I didnt buy here because inventory for the vehicle I wanted was limited to 1

ST
Review №37

I thank everyone for their prompt attention to the recall I had to deal with. They were professional I just thought it was inappropriate to be confronted by my last comments on last review with the person in question. All the same he was kind enough to apologize. Thank you again

Ma
Review №38

My truck broke down over 100 miles from home .As soon as they found out I was a dialysis patient they immediately began the repairs to my truck.I can’t express the thanks I have for the staff at Browning, especially Keely…Thanks Browning, you’ve created a customer for life & I will make the drive here when I’m ready to buy a new truck…Thanks again, Mark L

Sa
Review №39

I didnt purchase my vehicle here I just used the vehicle service department and they are just great people. Definitely recommending them to my friends!!!

sy
Review №40

I took my car in it was running only the engine light was on, I pick it up now It is smoking now and its Whats not when I took it in It is not the same they claim they didnt do anything but it was running much better when I took it in... Not happy

St
Review №41

Good experienced fast service good price would buy again from them

Li
Review №42

Keeley in the service dept Id amazing. Professional, knowledgeable patient, helpful and kindThats why Im still at Browning Jeep. You need to give her a huge raiseBy the way you really need to let customers schedule later appointments tha 11am snd stop using that Covid excuse.Linda

ER
Review №43

Two days ago we scheduled service for 8:15am today. the service advisor said it would take a couple hours to diagnose and fix our key problem. the service advisor who checked us in this morning said the same thing, about two hours. 2.5 hours later, we call to ask if they’re done yet because we received no call. they said they needed at least a couple more hours to diagnose because they couldn’t find the problem.i told the advisor we had replaced the batteries in our two original keys but they still failed so the problem must be with the device in the van that talks to the keys. we had a locksmith program two new keys for us over the holiday weekend because the dealership was closed for service. but the new keys fail 20% of the time in the past week so we scheduled service. i told the service advisor these things when i scheduled service and when i dropped off the van this morning. the advisor asked to keep all 4 of our keys.almost 4 hours after we dropped off the van, the service center calls to tell me that the problem was dead batteries in our old keys and they aren’t allowed to touch the non-dealership keys. these are the batteries we JUST replaced. i told the advisor over the phone that meant the problem was NOT fixed and that when it failed again tomorrow, they had better find the problem but not charge us a dime to do it. we went to pick up the van but we were directed to two wrong locations to pay for and pick up the van. we finally get our paperworkand the MOMENT we use our key to unlock the van, it fails. we had to wait 20 minutes for our original advisor to meet with us. we showed him the keys he had JUST replaced the battery in were now not working. we asked why they came to the conclusion that the batteries were the issue and he ran through the tests they used in diagnosis. he said the mechanic must not have tested the power doors, only the power lock. he said we’d need completely new dealer keys and he’d need to keep our van longer. they didn’t call us before they closed to pick up the van so now we don’t have our van and car seats to take our kids to school again tomorrow!we are SO mad about this and plan to call the dealership when they open at 7am to ask for the van back with new keys programmed.

Jo
Review №44

Jose told me my service would be done in 1hr 20min, and I have to say, he was wrong. It was faster!!! I love this Place for all my Jeep service. Never had a bad time here, and they always make sure the ride is tip top👌🏻👌🏻👌🏻

Bo
Review №45

3.6 liter engine on my Chrysler 200 with 95k miles has the famous, known defect, cylinder 2-4 misfire. They replaced the left side head (recall) and it fixed nothing. Called Chrysler Cares and they told me sorry, your issue isnt covered. This isnt my issue. Its Chryslers issue. This Dealer wanted $1600 to diagnose further. Not fix the issue, just diagnose. Chrysler said they cant help, even though the same misfire code came on before I drove the 2 miles home. No more Chrysler or Dodge products for me and my family..

Ch
Review №46

Mostly pleasant experience. Tom the salesman was good. We are agreed upon a price for the vehicle. Then came the shifty sales manager who was moving agreed upon items around on his new offer sheet including a bunch of dealer items not agreed upon. It took a little while to get back to where we started. Finance manager Jim was great. Just watch out for the sales manager moving things around like a game of bait and switch.

Je
Review №47

Great service department! Thank you Max! I know you make sure I am safe in my car! I am glad your GM James Ramos introduced you to me! 💗

DE
Review №48

The service department is one of the best dealership experiences! Easy to deal with, awesome communication and on time vehicle finished. Max in the service department has exceeded my expectations and I highly recommend you ask for him when you are getting your vehicle serviced or looked at!

Ch
Review №49

Thank you Browning in Norco!!! And thank you Patti And Steven for your help and providing such awesome service!! Also thank you Donavon in the service department for being helpful as well!

Sc
Review №50

My experience started off very rough. The lady that coordinated my appointment told me I would be able to come in and get a car from enterprise pretty fast and easy in the morning to get me back on the road. Unfortunately when I arrived I was told immediately that there were no rental cars available there and And enterprise was out of cars. Normally it takes 2 and a 1/2 hours but my guy Mr. Garcia the service advisor was amazing. Told me it would be an hour for him rush me thru and to fix the factory recall, check my brakes and change my oil. They were right on time and Im back on the road and happy. That guy honest and was amazing and deserves 5 stars.. I did this review from voice to text so please excuse any typos

Al
Review №51

The sells team was perfect its the finance part where they try to sell you on the extras . He would not remove the alarm and charged me fir it he said he couldnt take it off it was part of the truck. I use to install alarms for a living complete dishonesty.

La
Review №52

First time here to get some repairs done on my Ram 3500 service writers are awesome with such great attitudes compared to the other dealer this place just earned my business.

To
Review №53

Excellent service in a timely manner. I used to go to Moss in Riverside and didnt like how they did things. Tried browning and never looked back.

ge
Review №54

Browning dodge did an amazing job on repairing my 2020 Jeep Gladiator rubicon. I had a bad sensor in my rear axle affecting my lockers. The only issue was the whole axle needed to be replaced per Chrysler and no parts were available in the states. Chrysler shipped a whole new axle which did take awhile to receive. That does not reflect on Browning service. They received the axle yesterday and completed the repairs in hours. I now have my JT back in time for my thanksgiving vacation plans. Michelle from service provided excellent service and communication with every step of the process. Thank you Michelle and Browning Jeep!

Ke
Review №55

Shameless bait and switch. We tore up the completed paperwork when the salesman threw in a $5,000 surprise market surcharge on top of every other feature that we never wanted.

ch
Review №56

This is my third time going to Browning Jeep. I went from Ontario Jeep for years because it was close to home and was always disappointed with the customer service and time it takes to service my vehicle. Since Ive switched to Browning,I could not be happier. One of the service reps Juan Garcia has been very helpful and informative. I would give Juan Garcia a 5 star review as well. I would definitely recommend using Browning for their service department.

Ba
Review №57

My service at Browning Chrysler with Max was excellent and I would highly recommend to my friends and family.

Br
Review №58

Thank you Max. You are Amazing You sooo No what your Doing an 100 Percent Care for Your Customers I Always See Max every time My Truck Needs Service. My Truck i Bought New. Dodge Ram 1500 2019 as I Trust Max every time. Thank you Max. Brandy Riggio

DJ
Review №59

It is only recently that I have had the pleasure of working with Browning, and I have to say they are first class all the way! Especially when it comes to the quality of service they provide. Not only do they do an AMAZING job, they do it with a smile on their face thats so BIG, you can see through their masks! Every single person Ive dealt with at Browning is like this. I spent years getting my truck serviced at the dealership I purchased it from, which is Ontario, and I thought they had great service. They would constantly make mistakes, but because they always made good on them, I mistakenly felt THAT was great service, when in fact, it was HORRIBLE!!! I actually want to thank them for running me off by trying to convince me that Chrysler wouldnt honor a Lifetime Warranty that I purchased from them. A friend of mine referred me to Browning and I now KNOW what Great and amazing customer service is. THANK YOU BROWNING!!! YOU are my new dealership!

Da
Review №60

Very pleased with both sales and service bought two trucks from them and very pleased

Jo
Review №61

Great, the customer service was the best. We got a goid deal on a great vehicle

Er
Review №62

Arrived 20 min early for the appointment, several vehicles were in line prior to my time slot which was expected. Was promptly taken care of within five min. of my arrival. Vehicle was returned back to me within 2 hrs which was a pleasant surprise. I was advised the work could take up to four. The truck was returned in better condition than when delivered. I was not expecting to have the vehicle vacuumed and interior wiped down.To the Browning team thank you. I will be making the hour long drive to your dealership for all my service needs. You have earned my business. Great work and thank you all.

Ti
Review №63

I love going here the Service Reps are so nice and professional. I have been to other Dodge dealership and none of them can compete with their Customer Service. I wont go to any other dealership at all even when they are fully booked they have always accommodated me so I could get my car serviced. Some think going to the dealership is very expensive but as a single mother I have been able to afford the prices. They also try there best to get the best pricing for services I was required on my vehicle. Keep up the stellar work, I give you all a 10!!!!!

Sy
Review №64

Came in on 7/13 to purchase a Jeep. Chris in sales and Fred in finance were fantastic! We had a lot of fun going back and forth on price and terms, it was all in good faith and I left with the Trailhawk I wanted. Those two made the experience so enjoyable and painless. I would ABSOLUTELY send friends and family here as well as purchase another vehicle from them. AMAZING SERVICE!

Ri
Review №65

Have had my truck in to 3 dealers for a Uconnect radio issue. All did nothing. Took it to Browning and first time in they found the issue. They replaced the head unit and reprogrammed it. All done in 3.5 hrs where the other dealers had my truck for a day or more and without any success. I’ll recommend and take my truck to them from now on!❤️❤️❤️

La
Review №66

Took my moms Jeep to get serviced due to it hesitating to start which worried her and she needed her car. Service advisor Max was amazing, helped me out, kept me updated, and answered all my questions I had and ended up getting the car back to me in the same day. I will definitely be bringing my Jeep back to this dealership for all its service needs, Thank you Max for your wonderful customer service, he even had the Jeep washed for me.

Ki
Review №67

First service at this dealer and for my 2020 Durango - in and out in time to pick kids up from school. Keely was great!

Ru
Review №68

I made an appointment 3 days in advance and was given several options 1/2 hour apart and I chose 9:30 thinking it would be a quick oil change only and I could wait a short time at the service center / upon signing in I’m told it would be 1.5 - 2 hours! Why even make an appointment?I called my wife to pick me up / who wants to wait 2 hours for an oil change? That didn’t meet my expectations.

Wi
Review №69

The service writer that I worked with was very informative and very helpful. Facility was clean and appeared to be well organized. Good inventories were observed as I exited the facility. No problems or complaints.

Ca
Review №70

From the first call inquiring about scheduling a test drive, through my 1st 2500 miles, Browning Dodge has top notch customer service. Great service, pricing and quality. No hesitation in recommending them. Thank you Steve and Kayla for all your help. Best experience I have ever had in purchasing and servicing my new vehicle.

Ni
Review №71

I have been a customer for plenty of years now! From the customer service to the actual service my vehicle gets, amazing! Juan García has been taking care of mine and my families vehicles in everything and anything needed, always in a great mood and of course his customer service is off the charts! Thank you for all your help!!

A
Review №72

Great dealer, great service area, it is not their fault I share custody of my charger with them. That is all on Chrysler never having the parts for warranty work. Wait til new year and MAYBE I will get the traction control light to work correctly?? But again, service doesnt make the parts and this service department has been wonderful to me since 2008!!

ax
Review №73

Luis and Rene in sales were great and did an awesome job getting me the type of deal I was looking for. Everone was helpful and easy to work with. Frank in finance was on point and got us out the door super fast. Will definately be back for the next vehicle.

Da
Review №74

Awesome awesome team! communicative, effecient, and caring! Highly recommend!

As
Review №75

Came in for a recall appointment and to get a few other things checked out on my Jeep & we were helped by Carlos!He and the rest of the team are all very professional and very pleasant to work with!!I usually DREAD having to come in to the dealerships to have any service done & I put off the recall for a while because I just really didn’t want to deal with any of it. Now that I know what to expect at this location, I feel so much better about coming for anything else in the future! To be fair, this is where we bought the Jeep, I shouldn’t be so surprised. They’ve been incredible since day one!

Er
Review №76

Bought a challenger. Great experience.

Al
Review №77

My wife and I have been looking at Ford, Chevy and Ram trucks. Our last stop was at Browning Dodge and met with Leanna. Sorry If I misspelled her name. She was professional and did not pressure us. Our overall experience was great. Everyone at Browning Dodge is very nice and helpful. We end up purchasing a 2020 RAM 1500 Bighorn. Our great experience did not end there. We added some extras to the truck and our service advisor Kayla has been awesome.The only thing I would add is bottle water for customers other than that we had great time.Thank you everyone at Browning Dodge.

Au
Review №78

Carlos really is patient and has been helping me a lot with my Jeep! Thank you for all the help! I’m very satisfied with the costumer service at Browning.

Jo
Review №79

Max Monroy has always given me great service. I won’t take my truck or Jeep anywhere else.

pa
Review №80

Easy to make an appointment. Service person was at lunch when I got there, dropped the car off with someone else waited for a call. Only call I got was when it was finished. Told me the car was getting washed. Windows were smudged car was not washed. It was a no hassle recall service however the devil was in the details. Cashier was fast and friendly.

Te
Review №81

We had a great experience at Browning Dodge Chrysler Jeep Ram in Norco. Our sales rep Richard and sales manager Sean were great at helping us purchase two vehicles in the same day! They went the extra mile to make it happen and were a pleasure to work with. We will definitely refer them to our family and friends.

To
Review №82

GREAT PLACE !!!! STOP BY CANT GO WRONG

JO
Review №83

Man everyone here are super nice, super helpful, straightforward that will help you find to get what you need or want. They were Honest with themselves and with us. Awesome people you want to call friends by opening up. Thank you all for making things happen and by making dreams come true in getting my new truck. Hope you all enjoyed the pupusas too. Stay safe and healthy

Ab
Review №84

Runaround typical dealership. All these reviews are for their preferred type of customers. Perfect scores and no bad history so they have no work to do only have the buyer pick whatever stack of debt they have to offer. Thanks for nothing.

Ne
Review №85

Not pleased with the service, the sellers need to get better knowledge about vehicles and other information

Er
Review №86

Friendly service, knowledgeable, fast, they were able to take out some labor charges which made it even more pleasant, ask them about your warranties, I failed to. ENDED UP WASTING 200$ ON A NEW BATTERY. I didnt take it to them in fear of getting ripped off, but mr Garcia said. CHECK WITH US ALWAYS,SAD PART is I didnt. Thank you for the advice, I WILL ALWAYS CHECK WITH THEM BEFORE BUYING ANYTHING MY TRUCK NEEDS. OVERALL MY EXPERIENCE WAS GREAT

Sh
Review №87

I brought my car here and they kept it for over SIX weeks, they gave me a run around about ordering parts, questioned me if anything was wrong with it (trust me, the tow truck should tell you something is wrong with it). Its impossible to get a hold of anyone on the phone here, and had to walk in three times to get an update about my car. I ordered the part they needed according to their diagnosis, once they finally had one, brought it in, and they were unable to use the part because of information that was not provided prior to ordering, and then wouldnt offer service or any help on it due to policy. Ended up towing my car home, wasting money on two tows and an unsusable part I cant return, and lots of time I couldve spent doing it myself. The six weeks of insesant sitting and cranking killed my battery as well, so I will absolutely not be returning to such a place. Please take your car literally anywhere else.

Ma
Review №88

Sales guy knows nothing

Ca
Review №89

Max was Quick and helpful!

ry
Review №90

If you’re shopping for a new truck, go here.

ci
Review №91

Brand new scratch up car! bad service. I test drove a fully loaded car, but bought a basic car that they had at one of their other dealerships. they went to pick it up and called me in the evening to pick up. it was late at night. i did not see the scratches. i was looking at the inside. I left got home 5 minutes later called them and sent pictures showing the pictures. they apologized and told me to bring the car back. they would take care of it so i did. They had the car for almost a week. Gave me the car with more scratches on the hood. looks like they drug a hose across the hood multiple times. I have gone back now for the third time and each time they tell me its ready and its still the same. I think they are hoping I dont notice or something. I purchased the car 2 weeks ago. I still do not get to enjoy it. What do I do??? I wanted to buy local to keep $$$ in town. But this is ridiculous. I guess I need to wait and see whats going to happen. This next time.

Ch
Review №92

Such reliable and friendly service! Everything was explained to me clearly, with no surprises. My car now drives like a dream thanks to your wonderful transmission technician. We will come back to Browning for our vehicle service needs.

To
Review №93

I recently had my 3500 Ram serviced at Browning. I needed to have an oil change and fuel filter replacement. I was able to make an appointment for the next day, which was convenient. When I arrived the service tech was polite and respectful. The work was done within the time frame the quoted. Other than the cost for the new fuel filter, I am completely satisfied with the service done there.

Re
Review №94

I am so disappointed with the service department. I made my first routine service appointment for my Challenger. I told them no need to change the oil or rotate the tires, go ahead and check everything else, check out a noise coming from the engine, and I noticed an oil leak on the floor of my garage. They could take my car in two days from that day I called and they had three morning appointment times. I thought, great, this will be quick and easy. I drop it off at 11am Wednesday and Im told Ill get a guaranteed contact call by 5:45pm. I never received a call by 5:45pm. When I called them that night, I was told everyone had left for the night and I wouldnt be getting my car until at least by the next day with no update as to what was going on. I get a call at 11am Thursday and Im told it will be ready shortly. I call again around 2pm, leaving two messages, then get a call back over an hour later that its finally ready, and that they couldnt find a single noise or leak. I go to pick it up and the service guy just hands me my keys and says its over there in the front, pointing over to a general direction all the way at the front of the lot by a bunch of other cars. Two WHOLE days for nothing but a headache. I will NOT be returning here for any services.

Fe
Review №95

Kayla always provides me excellent customer service keeps me informed, and on top of things.

Ja
Review №96

Kayla was very helpful and was able to assist us with our issue. We will definitely go back.

An
Review №97

Fast, easy appointments. Juan has been of great service that past few visits. Always quick to assist. Very good communication regarding details of service, pickup and making sure I get my truck back clean and timely.

Qu
Review №98

My name is Victor Palmer and Im the owner of Quality Automotive & Diesel Repair in Riverside, Ca. As a mechanic I started out working in Dealerships and know how they can be, but I have to say after last night Browning Chrysler, Dodge & Jeep gave me a whole new out look. So I drove away with my new 2017 Chrysler 300S HEMI & LOVE IT! Another thing that I realized about this dealership and respect a lot, is that they employ a lot of our veterans. If anyone wants a new car or truck I highly recommend this dealership, plus they were about $10,000 cheaper then all the other dealerships in the Inland Empire. Thank you very much Mark Markovich and the Browning Team, you made me a very happy person!Victor Palmer Jr

Gr
Review №99

Excellent customer service....Going to buy a Jeep from there very soon

Ad
Review №100

Max was very helpful and got my car in and out of service in a timely matter!

Information
100 Photos
100 Comments
4.5 Rating
  • Address:1983 Hamner Ave, Norco, CA 92860, United States
  • Site:https://browningdodge.com/?utm_source=google&utm_medium=organic&utm_campaign=gmb
  • Phone:+1 951-272-3110
Categories
  • Jeep dealer
  • Car dealer
  • Chrysler dealer
  • Dodge dealer
  • Ram dealer
  • Truck dealer
  • Used car dealer
Working hours
  • Monday:9AM–9PM
  • Tuesday:10AM–9PM
  • Wednesday:9AM–9PM
  • Thursday:9AM–9PM
  • Friday:9AM–9PM
  • Saturday:9AM–9PM
  • Sunday:9AM–9PM
Offerings
  • Car rental:Yes
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Debit cards:Yes
  • Credit cards:Yes
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