This is the second time I have brought a vehicle in for repair. Both times I have received excellent quality of work and customer service. I wont go anywhere else. The staff is professional and went above and beyond both times. I highly recommend them. And thats a hard thing as I am very critical. This is a business I hope never goes away as it would be hard to find a business of this quality of work, professionalism, and excellent customer service.
Overall very happy with the service received from this body shop. Maria, was very helpful throughout the entire process and went out of her way to make everything effortless.
Was called two days after I dropped it off to discuss the cost and time estimate. When the time estimate was too long, I advised I would like to pick up my car and bring it back when they have the parts in and are ready to work on it. I was then told that my car was already dismantled and could not be returned to me. I was then asked to approve the estimate and work. What choice do I have at that point? Youre saying you cant put my car back together and let me take it. That was not good business and probably not legal.
Recently I was rear-ended and took my car to caliber collision. Im extremely satisfied with their customer service and work. If you have any kind of collision damage this is the place you want to go! Your vehicle will turn out amazing and their customer service is unsurpassed. Please take your car here you wont regret it!
They fixed my rims and my whole driver side that was swiped in a car accident they did an awesome job in restoring it to its new condition!! Would definitely recommend them to everyone and the customer service is amazing!! Thanks to everyone who works here for fixing my baby 😁
Replace my dented bumper in one day. The entire process was very fast and uncomplicated.
I cannot recommend this facility enough. I was rear ended and need repairs. They took me in promptly and was notified with hours that the estimate was already sent to insurance for approval. By the next day, I received a message stating my truck would be ready within the week. This was a major relief as my dealings with prior body shops required lengthy stays. Vehicle was down when promised and was returned to me like new (fully detailed). Great service and a very nice facilty/location. Highly recommend.
Verified parts to repair truck were available b4 they took it apart. Because of their forethought I was able to go on 2 camping trips. They communicated with me during the wait on the statusOnce parts were in and truck was dropped off, they communicated on the progress of the repair. They treated my vehicle like it was their own . They have pride of workmanship. From front office to garage, everybody was wonderful.
I was told it would take close to 7 days, then I received a call from George on the 4th day to let me know my car was ready for pick up. I have as very satisfied with the work on the bumper and paint. I didnt expect my car to be washed and cleaned. Thank you, I am very satisfied with the service. The calls with the update are really appreciated.
I was recommended to Caliber collision, Norco. After my car was sideswiped. Upon arrival my file was already started, I was welcomed and checked in like a VIP. With constant updates throughout the repair process. I am 100% satisfied with their customer service and the repair. Job well done to all team members. You can tell that Caliber Collision Norco truly cares and strives on Customer service. I highly recommend.
Unfortunately my truck was totaled out but these guys are awesome~
Have used Caliber on several occasions. They have always went above and beyond… would highly recommend them to anyone!
Such an amazing experience. Friendly and informative staff. My car turned out unbelievably perfect.
From start to end Antoinette and the team has been wonderful! The car looks amazing and I am so pleased with the results. Thank you for your patience with me and thank you for keeping me updated with the repairs!
Professional painting and good service. Thank you!
Caliber Collision in Norco is the best in the area as far as I am concerned...I have used quite a few body shops over the 34 years I have lived in Riverside...These people are thorough, responsive, and do the job right. Maria is awesome! Professional and great communicator!!
Service was amazing! Quick and easy process, amazing communication. The staff was friendly and professional and on time. The last thing anyone wants is to have to take their car in but Caliber Collision in Norco made it as easy as possible, it was a better experience than I could have hoped for. Definitely recommend!
I came in with rear damage and the environment is very professional. Everyone is super friendly and keeps you posted as they know more. I have been here with multiple vehicles and I have had a great experience with it all!
Caliber collision repaired some work due to hitting a paint bucket on the freeway and did damage to the under carriage plastic protection on the vehicle. They Went above and beyond what they were supposed to do. The vehicle came back looking as good as new or better
Competant. Reliable, Honest, Friendly. So happy with their care and efficiency. So happy I listened to recommendations and choose them to fix my truck
Great job. On time. Will recommend. Friendly service.
Such a great experience! Caliber Collision had my car in and out in 2 days! Amazing customer service and responsiveness! Highly recommend!!
Took in my CRV after my wife was hit in a fender bender. I took our vehicle here due to the reviews of professionalism and their quality of work. They were spot on.
Cannot say enough about this place. They keep in touch with you, relaying the work progress, updates and any delays. They came in under the insurance limit and had my car completed earlier than expected.
My 2004 Ford F250 was stolen from in front of my house, the criminals used a screw driver to access the driver side door and used it to start the truck. Caliber replaced the two parts that were damaged in the theft. My insurance Co. took my truck to Caliber Collision in Norco. The manager and Maria went above and beyond, the customer service was excellent. Highly recommend.
Was fast and smooth. No issure
Joe and Issac did a great job keeping us informed and competed the job ahead of schedule
Took car to be repaired after being in an accident. Repair work was great, customer service is awesome and car was ready sooner than quoted.
Let me start off by saying this will be my first review of anything! I was rear ended and I went through the proper channels of my Insurance Company and they sent me to Caliber Collision in Norco-- I had no expectations except just getting my car repaired. The staff were very professional and at the same time made me feel at home. After getting my approximate repair damage cost I was informed it would take just a few days. I received daily text messages from Caliber Collision on the progress of my repair and let me say that was great! I didnt have to guess or wonder they kept me up to date-- In just a few days I picked up my car and I was amazed!! Not only did they repair the damage - They cleaned and vacuumed my whole car! Windows and rims and everything! When I drove off there lot I felt I was driving a brand new car!!! You guys and gals are awesome!!!! I have nothing but Love for you! Thank you!!Shaun Robinson
Showed Professionalism and very courteous..
Joe the manager was very kind and enthusiastic to help us. I called him and he said We can handle it right now and well have it out in just a couple minutes. They made sure that we were satisfied with everything and attended to our every question.
Great and speedy service
Nice work really professional people
We recently had to have body work done on our Ford F150 pick up truck. We had a great experience. We were impressed with the customer communication which was frequent letting us know the status of our truck repairs. The staff is friendly and competent. When we went to pick it up, our truck was washed (even looked like they waxed it) and the repair work was excellent. We highly recommend Caliber Collision
Just got my car back today and Jose was amazing! There customer service was phenomenal! They kept me updated with text messages of my car’s process and I got it a week before the scheduled date of return. Thank you Jesse and Jose.
Great quality of people and service. Their prices beat the other 3 places i checked for service
Would highly recommend them. They have great customer service, kept me up-to-date on everything going on with my car. Called every other day about what was going on and let me know of any changes or updates. Job done was great!
Great experience here! Such friendly staff. My car looked like new when i picked it up.😊😊😊 Cant thank them enough for fixing my baby! My Ford Escape was side swiped and their repair was perfect. Like it never happened. Definitely would recommend them to family and friends.
Did a great job fixing the rear bumper on our car after we got rear ended, took care of all the insurance paperwork too. Service was great.
My vehicle has been hit six times! And each time Ive taken it to Caliber Collision and theyve done outstanding work to my satisfaction would refer anyone to them thanks caliber
Caliber collision had my car and the door was fixed by them. They did an excellent job and Christian was prompt and gave me an update on the car as itnwas being fixed. Thank you Caliber.
Great people here. VERY friendly. Ive used them three times and dont have a single complaint
Very helpful and friendly . Had an I surance issue and they helped us all the way through. Thank you, jessica
Caliber Collision in Norco is the only place I will ever have my car repaired. Nick the manager and his team of employees did a great job handling my claim and repairs to my vehicle. They were on time and repairs came out great.
Very good service nice professional staff.
Great work. Fast and friendly
The best place for getting her car fixed from a collision
Having new bumper installed always good service.
The new manager Joe is a really great guy. The shop is running better than ever.
Dealing with the accident was enough of a hassle for me and I wasnt looking forward to all of the round-and-round with the insurance company and the repair shop. To my surprise Caliber Collision didnt give me any of the hassle I dreaded. The car looks great and you cant tell it was in an accident.What really impressed me was the way they handled an issue that came up after the initial repairs had been made. The AC was making a funny sound and the alignment seemed a bit off. I took the car back, and again with no hassle, they fixed the problems right away.You hope never to need a collision repair shop but if you do, take it to these guys.
No matter what the size of your vehicle damage quick and curteous service was given without compromising the integrity of your vehicle. Norco was my location for 15 years. But I need to find another location due to a change of management.
Did great 👍😊 on my car
Always have served my family with the utmost respect and timely services
Maria, the body shop estimator was very friendly. A pleasure doing business with Caliber Motors.
Great Job . Totally recommend
You Guys are Great!
Great results and quick turn around.
Super friendly service.
Great service.
Good bodyshop
Great job
Excellent both as work and attention 👏