The cutie with the pixie cut that was working around 3PM on 2 November, 2021 was super sweet and helpful. The cookie I got was good, too!!

I placed an order online 12/28/20 for a cookie cake to be picked up at noon on 1/2/21. When I arrived at the store I stated to the cashier I was there to pick up a cake. Instantly the cashier gave me huge crazy eyes and stated well there is no cake. The cashier walked away and began to call someone and proceeded to ask me when I ordered the cake and assumed I had done it the night before. I showed the cashier my email confirmation, she was looking through there system and did find my order under their unfulfilled screen. The cashier then told me to come back in an hour and a half and they will give me a dozen cookies to go with it for free. I arrived back at the store at 1:30 to pick up the cake, and it still was not done. After another half hour of waiting the cashier stated I am no decorator but how does this look and to be honest I couldve done a better job myself. After she package up the cake and my dozen cookies she proceeds to say I will get a discount because what happened is not fair. I had to inform the cashier that I had already paid for the cake when I placed the order, she then gives me $2.50 out of her TIP JAR. The first picture is what I ordered, and the second picture is what I received. This was my first and last time ordering from this store.

Stasia (sorry if I spelled it wrong!) was super nice and decorated some cookies for me with no notice. She made them absolutely beautifully and was fast while also helping other customers. Definitely helped save my coworkers bad day with beautiful and yummy cookies!

Girl that works there had an attitude. Did not greet me or say have a nice day. She was on here cellphone which was more important than taking care of her customers. If you dont want to work then give someone else the job who would appreciate it. I will never go back to that place! Take care!

The women working there shouted 10 feet away while she was sitting in a chair in the back, asking, What do you want, in an aggressive tone. Then when she finally decided to stand up, she walked over and asked what flavor drink I wanted. She was rude and seemed annoyed that she had to get up and work. My partner and I decided to leave due to her poor service. That is a QUICK way to lose customers. I highly do not recommend coming here..

The mini m&m cookies were so soft and delicious! The employee working was able to quickly frost me something for a special occasion. Thanks a ton!

I went to the TCBY here to get froyo. When I got there, there was one employee there and she was sitting on a chair in the corner, on her phone when I arrived. She wasnt overtly rude, but also didnt act like she liked her job very much (she never said anything to greet me or even say have a nice day. I tried to be nice and make small talk while she was getting my froyo, but she shut me down. After I left, I walked to a nearby table to eat my froyo and I saw her sit back down and keep looking at her phone. Im not trying to be a Karen, I just thought it was worth stating my experience. The froyo was good though, you get an extra star for that.

I’ve been here multiple times to try to get cookies and every-time there has either been a sign that says “we will be with you in a moment” or there is just no one there. A few times I waited more than 15 minutes, but I learned that it was a waste of time. The one time I did go there was a very rude employee, I tried asking her about some of the items and she rushed me and acted like I was bother to her, so I ended up getting nothing. This place really disappointed me!

Went there this past weekend and the employee rushed me into ordering my cookies when I was trying to decide which ones I wanted. She had an attitude as well. My cookies were hard like theyve been sitting there for a while. Once she rung me out she went to the back and was on her cellphone. I will not be going back.

First I wouldn’t even give a 1/2 star. Twice I’ve ordered a cookie cake, both 16”, there was hardly any frosting on the cake, and it looked like a 5 year old decorated it. They do not take any pride in their cakes. I will never ever go there again, and I will make sure I post pictures of the cake and pass the word NOT to go to Mrs. Fields!! I am beyond mad over this!!

I come by twice a month and without fail, the ppl behind the counter are horrendously rude. The cookies are my favorite but I wont be coming back. Blonde girl could not even be bothered to make eye contact when my fiancee asked, when will you reopen to which she angrily responds, whenever Im finished, and walks away.

I cant truthfully rate the products only the service... At 2:30 on a beautiful Friday afternoon my wife and I walk up to the counter and begin to look at the selection after a minute or so a young lady comes out to greet us with a stern and quick whaddya need to which I jokingly respond maybe a cookie or two with a big goofy smile on my face to which she quickly replies with..... A VERY hateful look on her face and proceeds to stare at me as if I just ran over her favorite kitten on her birthday for at least a solid 30 seconds then as she switches her medusa gaze upon my lovely wife we briskly walk away before actually turning to stone. But in all honesty the cookies LOOKED good.

The woman servicing the front counter last night, 12/13/19, was disgustingly rude for no reason. My stepmother asked for a large coke, and the woman said its out of order. The slushie machine was still going as well, with the coke flavor in it. My stepmother asked for a slushie instead, but the woman responded out of order cuz its coke. She didnt let us know that the other options were still in working order, no apology for the inconvenience, she seemed so annoyed that she had to do her job. How this place stays open with this kind of service is unfathomable.

The rudest cashier I have ever dealt with. She was such a b*txh for no reason, probably because she had to work and stop texting for a second. I worked retail for several years and I’ve never met someone so appalling, she has no clue how to treat any human being. Honestly ruined my day, will never go to any Mrs. Fields again.

Cookies are pretty good, above average. Friendly employees.

Good cookies nose for a sugar rush

Horrible service. The showcase is always empty and they are 100% understaffed

Cookie Cakes are great!

Great place.

Awsome

Yummy desert

Too expensive

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