Excellent Appliance Store. Staff very knowledgeable. They had the replacement part that I needed.
Purchased a washer here in Jan., 2020. Guaranteed for 1 year. On April 24, 2021 the agitator broke off and I ended up with 1 very large and 2 small pieces of plastic in the load. We knew stores were not allowing people in, but on Tuesday we went to the store to see what could be done since the machine was only 15 months old. A lady came to the door I cant let you in. How can I help you? I said I needed to see someone about a washer. She said Again, how can I help you? Really??? I thought I explained but took the broken agitator from a bag. She went and printed off a copy of the purchase and came back and said the warranty was off and there was nothing she could do and that I could phone the manufacturer but they would not help either. I asked if the saleslady I purchased from was still there and was told yes but she could not help as I was dealing with the manager at the door. Manager?? There was no sorry this happened, or I wish I could be of more help...wow. Ray James was my parents former neighbour when I was growing up and my parents bought from him. When Ron and I married we bought from him. When we remodeled our kitchen 20 some years ago we purchased from Alex who had taken over the store.My daughter came over and called the manufacturer. They replaced the agitator through the repair service at Lincoln Appliances. Lincoln could not have been nicer on the phone and the repairman was wonderful. Thank you Whirlpool and Lincoln Appliances for covering this at no cost to us. Definitely dealing with Lincoln for future needs.In reply to your response, it was your rudeness that did the real damage.
Staff was amazing! Helped us navigate the store and pointed us in the right direction for exactly what we wanted. We will be back for a new stove next!
I used the online text function. They got back to me quickly and were super helpful.
Every aspect of this transaction has been fantastic. Ordered fridge using email and dealt with Jeannie who is awesome. Fridge arrived before the promised date which was greatly appreciated as ours had died. The delivery men were also great. They switched our door swing on the fridge and freezer and were mindful of our vinyl flooring and very respectful and careful not to damage anything while taking away our old one and bringing in our new fridge. There is an issue with the freezer door handle that is the responsibility of Whirlpool and Jeannie has contacted them and called to update me already.Please use this company for all your appliance needs. If your experience is anything like mine, you will not be disappointed. Very happy customer.
One stair is to high. Bought a stove from Ray James 4 1/2 years go, Board goes on stove call for repair part no longer made for it.
Its been a month now with our new dishwasher, and its great. I just want to thank you for great service and Im happy that we gave our business to our local businesses :)
Great service and has products on hand do not have to wait for it just pay and take our appliances home with you .
Great store. Staff is friendly and helpful. They know their stuff. If they can get it for you they try. No problem getting parts and accessories for your appliances if they carry the brand
Staff were extremely knowledgeable and friendly. If you need parts, service or appliances, dont waste your time anywhere else. They also carry commercial equipment suitable for rental properties or heavy duty use.
My washer died on me suddenly and I went there to buy a new one. The staff was excellent and very friendly. Got an excellent deal on a washer and dryer set and they came next day to deliver and install. Great service!
Great place for appliances. Alex, the owner was very helpful and knowledgeable. He helped us decide which ones the best without breaking our budget.
Excellent service. Well informed staff. Great experience all around. Have purchased: microwave range, stove, dishwasher and fridge from here over the years.
Fabulous people!!got me what i needed when i needed it. competitive pricing, and the delivery guys are professional and very courteous!! will always go to ray james first!!dan and steve, the delivery guys are very friendly and mindful of moving appliances in and around your home. heck, i come back here because of them alone!!
Great store, just wish they could somehow squeeze one more stainless steel appliance onto their floor. Walls could be brighter with pictures of Donald Trump dropping a huge stainless Korean made appliance onto Crooked Hillarys big head.
I thought we made the right decision when we went there to buy a new washer, that was 1.5 years ago and it broke down, it is a $300 part to fix. After talking with some people, it turns out that their reputation is not what it seems and they sell the crappier lower end machines. I was never completely happy with this machine, it was very noisy -scared all the pets at times. The delivery guys were TERRIBLE. They did not come at said time, the store had no idea where they were. Waited ALL DAY for them. They were about 2-3 hours late (I cant remember exactly) i do EXPECT a washing machine to last longer than a couple of years. Trying to support local business just did not work out for me. (sigh) moving on....
Sparkling dishes! Great service. Enjoying my new Blomberg dishwasher!
-April 25/19 purchased GE gas dryer $599-Smelled gas in home from day one, called Enbridge Gas,was told gas leak coming from dryer-called ray james to exchange dryer, told not their problem-Called Ideal Plumbing and Heating, told 0 gas leaks in home, charged $281 to put a piece of tape on gas piping-Gas smell worse_called enbridge gas, could not locate-called Pietz heating could not locate, another $160.00May 11/19 Enbridge Gas finally located gas leak coming from dryerTold to get ray james to pick up dryer and return dryer asapMay 11/19 arrived at ray james to ask for pick up of dryer that may cause explosion in home_told by 2 gross employees to call GE, not their problemwas yelled at by 2 of the rudest incompetent idiots to ever deal with at a place of businessThis business should be shut down for NEGLIGENCE of failing to exchange dryer for the safety of customers lives.
If your in need of a quick reliable appliance repair this is the place to call.
Fabulous staff that match your needs to appropriate appliances. No up selling. Only carry items for which parts remain available.
Great friendly service. Decent appliances. No sales gimmicks here.
I promised Ray I would write a review many weeks ago but got busy. I purchased a dryer bearing from him and he was very helpful with his verbal tutorial and even assembled a few pieces right on the stop. Moved from St.Catharines and had a horrible experience at Pirie Appliances( see previous review). This is my new go to place for my next appliance! Thanks Ray
Excellent service
I dropped in today looking for a specific dimensions of a fridge and the owner was really helpful. I hope to return soon to make a purchase.
Decent appliances. Prices are pretty reasonable.
I recently purchased a hood fan over the stove & had it installed. It turned out to be defective. The company replaced it but I had to pay installer $135.60 to reinstall new one but later was told I would be reimbursed by the company for this charge. I received the cheque today for $120.00 not the full amount as I have to repay the tax. I have been a client for over 24 years & bought all my appliances there. You would think they would overlook the difference. Make sure u check the warranties & what it covers. ☹️
Excellent, knowledgeable staff.
Service key here.... smaller store...prices ok
Excellent customer service, very helpful