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W&J Auto Repair
13903 Jefferson Ave, Newport News, VA 23603, United States
Comments
Pa
Review №1

Asked for services and was told it was free. When I completed the paperwork, I wrote in “call before doing ANY paid services”. When I received a call, the labor prices were dealer level prices and the parts prices were gauged more than most reputable service stations. I told them that the prices were too high and that I would be picking the car up. At that point, the alleged “free diagnosis” became $108.30. The Service manager was rude. She tried to over talk us on the phone. She said that she was sure Wayne told us there would be a cost if we didn’t allow them to repair our car. There were two of us on the phone. We both heard Wayne correctly. I took my car to them because Wayne Hill told us that the diagnosis was free and because he stated that he could get the repairs done in a timely matter—earlier than a couple other places we checked into. We paid the “NEVER TO RETURN INVESTMENT”, picked up our car and took it to the highly rated, more reasonably priced Mechcanic that we should have gone to in the first place.

Br
Review №2

I cant say enough about this place! I had a hard time finding a honest and reliable auto repair shop in my area until I found W&J Auto Repair! They were able to get me in for an oil change the same day. Wayne and Jamar both worked hard to get me in and out just like they promised! Excellent customer service! I highly recommend!

La
Review №3

They are very professional and helpful. I would definitely use them again.

An
Review №4

Always professional and courteous. The W of the shop has been my mechanic for years. Most trustworthy mechanic I know

Sh
Review №5

I had my air conditioner repaired three times by this repair shop and it still stopped working. They informed it was a defaulted part but sent back two defaulted parts and they were purchased brand new. I am disappointed on their value and quality of work. Professional and friendly but quality is poor.

Jo
Review №6

The guy seems to be very knowledgeable of my car. The owner great job

Ro
Review №7

Ive known the owner and his family for well over 20 years. Other than myself and my late step-dad, this company I trust front to back when doing repairs for my vehicles. Ive had 6 vehicles in 29 years, and Wayne has worked on them all with perfection!!

Le
Review №8

Ive had a hard time finding an auto repair shop that I can trust. With W&J, I know they wont try to take advantage of me. They will diagnose the problem and repair it all for a reasonable rate. When my tire popped and almost came off my car, they were able to fix it and have me back on the road within 30 minutes. Great service and great price!

Me
Review №9

Love this place! EVERYTIME I take my Jeep in for repair they get the job done! I have told my friends, family, and co-workers about the great service at W&J Auto Repair.

sh
Review №10

They saved our day, my daughter and I got a flat and were able to get to the gas station across the street and they loaned us a full size floor jack to remove the tire and then they repaired it and got us back on the road their kindness meant everything Thank you so much

Em
Review №11

It was time to find a local garage to continue the care of our Volvo now that its aged out of the dealer maintenance program and were ever so grateful that we found W&J Auto Repair! They are professional, honest about what services are currently needed vs. not, and charge very reasonably for the work. Several weeks after our initial service they were incredibly helpful in providing a quick diagnostic of an issue the car was experiencing that didnt require garage work. Will certainly be returning for all future auto needs!

Le
Review №12

I would give less than 1 star. Bought tires and asked them to simply put them on for me. The very next day the tire came off my rim on the INTERSTATE! Had it looked at by another mechanic, absolutely nothing wrong with the tire other than it was put on incorrectly. These people do NOT CARE about their work nor do they know how to perform services correctly. Do not waste your money.

ja
Review №13

My brakes went out and I was in a very tough position until I came across W and J auto repair I spoke to jamar and he spoke to Wayne in through both of their help I was able to get in the shop and back on the road in no time at all they even gave me recommendations to help maintain them without me asking! I would definitely recommend to all my Friends and family ask for Jamar! Ask for Wayne!

Tu
Review №14

These folks arent just trying to make money, they are trying to help people.

ad
Review №15

The employees at this shop are exceptional. The mechanic does great work, the front desk employees are nice and they treat you like family. I have never had a single problem after having work done there.

Ja
Review №16

Amazing customer service and gets the job done right every time. Great pricing. Nothing but great things to say. I would definitely recommend going there and is my go to from now on.

Je
Review №17

They are awesome! They know cars and everyone there is so nice!

El
Review №18

I go to W&J for all my Jeeps needs! Customer service is always great at this place.

Ma
Review №19

W&J is my ONLY repair shop. They do amazing work while you wait. The staff really makes you feel at home. I trust them, and that is so important!

Ja
Review №20

Good customer service but $100 for diagnostics on radiator

Tr
Review №21

Wouldn’t go anywhere else to get my car worked on they really make you feel like family and care about your vehicle

W&
Review №22

I would first like to say that false reviews are not nice. I have no invoice with the name Leah guilfoyle. I do in fact have a stephen guilfoyle who has not been serviced at this shop since 11/26/2018 when it was owned by someone else. We pride ourselves in our work, customer service and back our work 100%.

Pa
Review №23

Left a message and NEVER got a return phone call.

AP
Review №24

Less than 1 !!!

Information
24 Comments
3.9 Rating
  • Address:13903 Jefferson Ave, Newport News, VA 23603, United States
  • Phone:+1 757-888-1019
Categories
  • Auto repair shop
Working hours
  • Monday:8AM–5PM
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:9AM–3PM
  • Sunday:Closed
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
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