Joe is always the consummate professional. We will always purchase BMW’s from Joe! He is the best salesman we have ever dealt with. Joe made the buying experience wonderful for my daughters. Thanks for the great gifts and the delivery. The girls will never forget that day!

Casey BMW was so attentive and helpful when we brought in our X3! Stellar service and professionalism!! Thanks for all you do!

I was visiting Norfolk for the week and needed to have an emergency oil change given that I was well over 1,500 miles past my recommended change. I called CASEY BMW and was able to get a same day appointment. I took my car and was greeted immediately by a service rep in the bay, who took my keys and directed me to the customer lounge. Shortly there after she came and escorted me to meet with James, the service rep. From the time I arrived to the time I left was three hours, which was a bit longer than I would’ve liked, but completely understandable given the last minute appointment. They were able to access my maintenance history and warranty information, which helped smooth the process tremendously. Top class experience all around, led by James, who was extremely personable and attentive, to Kelly, who took my calls and scheduled me, and to the techs who worked on my car and the guys who washed the car and vacuumed the insides. I highly recommend this dealership for service.

This is my second car I have purchase from Casey and both of my experiences have been Outstanding! My sales person for both of my purchases was Danisha Tisdom. She is truly a professional and a genuine car saleswomen. She took me on a test drive and explain all the options the car had to offer and answered all my questions. She also made my visit comfortable, offered me and my wife water and snacks while we waited for all the paper work to be finalized. She is definitely a person you want on your team! Every was friendly, and I will definitely purchase another car from the dealership when I decide to purchase another vehicle! Thanks for the great service!

Awesome staff Big Ups to my service advisor she is great definitely help me out along the way

Nice place for a brief BMW experience. Coming from bigger BMW dealerships with more M Power and higher models, so no more weekend visited for the latest M power BMW coming off the trailer or community culture for BMWs. Its the only one in Newport News and the one in VA Beach is about the same. Service is pretty good, not Lexus or Mercedes good, but pretty good. The good news BMW make good cars. Parts here holds no punches, it going to cost even for an oil change. $170🤔😂🤣🤣...Heaven forbid you need a tire. I asked for a price, I was handed a break down sheet for tires without an installation price...💔 🤣😂🤣. Thats a waste of a question and paper. I am normally great at catching businesses at their worst possible time...this day was no different, only one computer working at the service counter, as my luck goes it was being used while a customer on the phone had many of questions...I am not known for my patience but when I am a thank you for it helps. What would four stars look like? Recommending alternatives or least asking, address excessive waiting and turn the sob meter down a little bit. 😔

Casey BMW is an incredible shopping experience for the novice and the expert. At present, I’m no longer an novice shopper but an avid customer who loves her hard top convertible BMW.Casey BMW is the only maintenance and service center I recommend. I have been with Casey BMW for several years. I plan on continuing my automobile experience with Casey BMW for several more years and I even plan on buying other auto products and services as well as another convertible. Their customer service is highly professional and friendly. Thank you Casey for hiring such incredible experts.

My experience purchasing a car from Casey BMW was excellent. I worked with Anthony Malta through the entire purchase. He was fast to answer all my questions and helped out as much as he could till find out the right vehicle for me. I was a little skeptical, Anthony made the car purchase easy. I would highly recommend working with Anthony and Casey BMW .

Had my first experience with their service department for the car I recently purchased. Very happy. Everyone was friendly and they listened to my concerns and addressed everything that needed to be addressed. Highly recommended.

I had a great experience! I’ve spoken with many sales agents there and all of them have been nice.

Great customer service! I have had the best car buying experience here. Oil change appointments are great too. They offer shuttle services if you need it. Thank you!

I would like to thank the service manager Mr. Chris Culp for his excellent professionalism. After having an issue with my service agent I immediately gave him a call. He promptly called back and saw to it that my issue was resolved and restored my confidence in Casey BMW. Thanks

Great service. Fast, friendly and professional. Would definitely recommend and be back for services. I truly appreciate the staff and their efforts. Job well done!

Awesome dealership! Friendly, knowledgeable, and professional staff. I appreciated the ability to schedule a time to view my vehicle. It, along with my sales representative, Danisha was ready when I arrived. She and the rest of the staff was so great that I walked away with a brand new BMW and no regrets!

I waited at the dealership for an oil change & it took a little longer than expected but overall it was great service!

Jimmy provided excellent customer service, offering me an option to save $4500.00 on a new part for my 128i convertible. The service team kept me in the loop, even when they had to send a part to be re-built to Portland OR. by sending me the UPS tracking number. Now, my cars back and im driving again- with the top down!! Thanks Casey BMW!!

I took my car in for a recall. It was handled quick with no issues. Service guy Mike Burrell was excellent and very knowledgeable of my particular vehicle.

Excellent service! Everything from scheduling to checkout was flawless. Would highly recommend.

Jason is amazing. Always professional and keeps me informed about what’s going on with my BMW.

Excellent experience. Will purchase my next cars with you. I give you an A++.

Great service, excellent staff! Went out of their way to get us in the right car snd fast! Ask for Jonhenry, he will take good care of you!

I received 5 ⭐️ service from Casey BMW, thanks to the expertise of the employees and especially the Service Manager, AJ Phillips. Safety precautions from COVID were taken seriously. Chairs were separated and plenty of space to move around. It was a very comfortable atmosphere. Superb job!

Jason Stamos was excellent as always.However, I waited for hours for what I considered a fairly routine car check. I came in for the annual car check-up & State Inspection. I had a few questions about the car that Jason answered (that did take almost 1-hour).Then the car went in for its check-up/inspection/etc. Hours later, Jason said the car could be ready in 20-min or if I wanted it washed & cleaned that could take 45-min.The car needed a good wash & inside vacuuming so I said to do that. An hour & 1/2 passed before it was ready.I thought the crew said they were not that busy that day. Of course, I could be wrong. But 10 am to 5:00 or 5:30 pm is ludicrous!!!!!I have been there a couple of times before for similar work. Those times were also way too long, but the 4-8-2021 was beyond the pale. You must find ways to get the work done in a far faster wayAs I said, Jason was great & deserves the 5 stars; the time for the work deserves NO stars!

Awesome staff. Drove 4 hours to come look at a vehicle, Jon was really accommodating and knowledgable. They really work with you to give you a good deal. Ill drive another 8 hours round trip next time Im in the market.

The most pleasant car buying experience Ive ever had.

They were great at getting me in as I was traveling and needed to have my car looked at on way home to other part of country. Even though I was late, they got me checked in, and took care of my minor issue for a reasonable price. I appreciate their service. Everyone was very nice and professional. Only issue was that so many employees were not wearing masks, or had them pulled down (customers too).

As a returning satisfyingly customer since 2010, its always a pleasure to be greeted with outstanding professionalism from AJ (Alton Phillips) and awesome customer service on our 2005 7-series BMW. Each time we are thoroughly informed on the maintenance and receive a quick turnaround return of our vehicle once the parts are installed. Thanks for a job well done and we recommend Casey BMW to anyone who reads this review.

I had an awesome experience with sales and finance. It was a quick process with no stress or hassle. Really enjoyed working with my team - Matt, Kellan and JohnHenry! Thanks for the great experience!

Great job on my bmw and also great wash and tire shine. Im beaming

First time I leased from a dealer outside my state to get a particular made to order vehicle: X6 M5.0i. Seamless. Casey handled all the paperwork via email and DocuSign. Coordinated shipping car to my house in NJ. Car was delivered as if I picked it up at the dealer with all the prep done. Great operation

Quality service, advisor kept me informed of the details pertaining to my vehicle

Great service. Applause to Francine for orchestrating a complex service situation.

This was the most absolute horrible experience with a car I ever had! Dropped my car off on July 6. I was fine until week 2 of waiting on a progress report. I was informed the Forman was out and he needed to look at it (1 more week). Finally week 4 it was evaluated and parts were ordered. 5 weeks later parts have arrived...Smdh. Now I have been calling weekly to get an updates this whole time but told I would be notified on any progress(not true). The only time I found out something was me calling and speaking or someone calling me back after I called. HORRIBLE! I finally called yesterday Sept 30 and take what is already done before I am deployed to kings bay GA in a week. Day 86.... it’s wasn’t the time because I understand some were Covid related and shipping. It was the customer service to inform me of what was going on. Lol I even left a message on a managers phone twice in week 6 and 10 but the manager didn’t even call me back... smh trash! But happy Friday have a great weekend! 😊 be safe!

Danisha was our sales person and she was friendly and nice to work with. We appreciate everyone at Casey for working with us to make our purchase happen. Thank you!

Excellent customer service from my call to make an appointment for servicing and arriving and being greeted by such friendly Casey BMW staff. I especially want to acknowledge the Jason and the rest of the staff for always ensuring I have loaner vehicle. I also thank Jason for ensuring that I was aware of exactly what my X5 BMW servicing would include and entail prior to my leaving the dealership. Plus Casey BMW finished the servicing of my vehicle way ahead of schedule! I can always count on their Exemplary Customer Service and Excellent Technical Expertise! Sheree

Outstanding customer and vehicle service. Actually, came in on the wrong day and Casey BMW accommodated me.Justin and Tom, were Terrific!

Casey BMW performed a mobile service replacing a defective airbag. Overcame A little scheduling issue that was no fault of Casey (National scheduler for airbag recall didn’t know Casey BMW only did mobile service on certain days).Technician was nice and professional. Was surprised when he said it would only take 10 min. Might have been faster.All around great experience.

Custom ordered purchase. Smooth clear communications. Professional in every way. Navigated thru personnel changes seamlessly. I plan to maintain a long term relationship with this dealership and sales staff. Ultimate staff to compliment the ultimate driving machine!

Customer service was exceptionally on point. Ms. Francine was very knowledgeable and courteous. They took great care of my car, and look forward to seeing them in the future :)

They DO NOT honor the trade in guarantee! My car had no dents, scratches, tears, engine problems almost excellent condition and had 2 brand new tires. I put in the condition that most people go with. They gave me HALF of the guarantee! After hours there and back & forth and arguing the guarantee, they pretended they didnt know about, I got the okee doke! They said here how are these payments? I said good and had thought they fixed my trade in. I shouldve left and came back after I ate or next day to look at paperwork. What they did is add a WHOLE OTHER YEAR to my loan which is how they dropped the payments from $420-$377! I WILL NEVER GO TO ANOTHER CASEY DEALERSHIP AGAIN!!!!

Don was pleasant and helpful. Not pushy. Even offered to continue to look for inventory bc the vehicle I was looking for was not in stock.

Professional and thorough. Wouldnt trust my car to anyone else.

I went in for something simple they didnt try to upcharge me or sell me anything. They fixed the problem and did a inspection. They were kind and courteous and very respectful. Jason handled the situation.

Very bad service is no one to greet you when you come in to this dealership I will give them a -5 stars way below averagedand Management does not how to handle a future client.... He wish me Good luck in finding my car... June 17th 2021 @ 4:36pm Saturday.

Shelby was professional, kind and thoroughly explained everything. Service was quick!

I was kept informed of the work being done on my vehicle, and it was ready sooner than they said. But after a short trip 2 days later, all my coolant leaked out and I barely limped back to the dealership. The leak is right next to the thermostat they replaced.

It was a pleasure working with Danish Tisdom, Client Advisor. She was attentive, patient, and knowledgeable.

Staff is always professional friendly and do their best to help.

Mrs Danisha Tisdom made my buying experience at BMW a great experience not to mention very professional and knowledgeable so that made the whole process that much easier so thanks to Danisha and the BMW teamLee hagins

You can get in quick to get your car done. And they wash your car when they are finish. Everyone is helpful to your needs

I drove from Denbigh to PTC and my lights in my dashboard lit up and that’s why my vehicle was in for service. Not to happy!

Casey BMW did a courtesy vehicle inspection, which was great; however, I had a 9:00 am appointment, and my vehicle was not ready until almost 11:00! I probably would’ve done just as well as a walk in. JD, point of contact was very friendly and professional, and is the reason I will be a repeat customer.

Top notch service Jason Stamer is super to work with.

People were nice enough when you could get in contact with them. Took two weeks to get car back. Brake light still on and left brake light malfunction light still in messages.

This was a great experience! I traded in my 2018 Ford Explorer with low mileage and got a great trade in offer. Very professional and extremely knowledgeable.

Friendly and professional staff. Had an intermittent problem on my 325i and techs took the extra time to diagnose and communicate to me the problem. And repair was reasonably priced. Service rep Mr Bullus was great. Highly recommend.

Always great service, everyone is always professional and polite and our advisor Mike is a great guy very honest professional and trustworthy 💪

I appreciate them keeping me on a good track of making a 2010 BMW 528I last a long time so thank you. Blessings

Casey BMW made the car buying experience pleasurable. They met each of my buying criteria. Within two hours our transaction was complete and a drove away a satisfied customer.

I came in on time for service appointment. They are efficient. Service was done with in the estimated time frame provided and the representative had given me updates while I was waiting for my car.

The customer service is fine during. It’s the beginning of the experience that needs review. Very confusing throughout the triage process. I would expect that when you are dropping off a 100k car the representative inform you of wait times and where you need to go and familiarize you with the process. Orientation would make the experience much better.

Ask for Dennis! I am on my second BMW and Ive owned tons of cars and by far my experience with Casey BMW has been phenomenal. They valet service all their cars for those of us customers that live on the Southside and dont want to drive to the peninsula for service. The sales process was super easy, no haggling at all. I told them what I wanted to pay and they made it happen. Dennis is the best salesman they have! Make sure you ask for him!

Today October 2nd I took a day trip to Newport News, Virginia to eat at a favorite restaurant that is only there. My BMW was running really smooth all the way and no problems. I have had it for 3 years and just maintenance is all it needed. I pulled off the road to check a message on my phone and as soon as I stopped my car stopped running. It would start back up but as soon as I dropped it into drive it would die on me. I was fortunate to find Casey BMW not too far away and managed to hobble along with my car to see if I could get some assistance so late in the day. I explained my situation to Michael in the service department and he was super helpful. Very friendly and very customer service driven. He had my car checked and determined the problem. Unfortunately, the part was not available until Monday so I had to have my car transported back home and to Richmond BMW in Midlothian Virginia so I would be near my home. Richmond BMW is also another awesome dealership and great customer service. As a BMW customer I was very pleased with the assistance I received at Casey BMW...Everyone I spoke to there was super friendly and exhibited excellent customer service. Michael if you read this, I want you to know I really appreciate your assistance today and I got back home safely thanks to you. Thank You ...Richard R.

Needed a tire replaced. Great customer service from the front desk and the technician.

I’ve been going to Casey for almost 2 years now.My service tech is AJ, he is superb and is extremely professional! I recommend you see him if you go for service. The ladies in the cashier desk are awesome. - Full stop.My recent visit to Casey exposed how dealership businesses are conducted on the back end.Background: I bought my 2018 X6 last June (during pandemic) apron 43k (now it has 48K - difference of 5-6K over last 12 months). Understand my car like all others passed the BMW inspection process they pride themselves on. Last week I took my car in for yearly oil change and inspection to find out I need new tires- ($$$) Facts, I had 1k more miles to go before the vehicle recommended service with should indicate I did not drive the car that much to logically have worn the tires down since I bought it. Come to find out, when they sold the tires to me, the tread was .01 to the red level. Meaning 1. they knew the car would need tires 2. I would have to come back to them because of how the car is designed 3. Make more money from me down the line given I would need tires . I addressed my concern to management. The deal is done it’s my responsibility- but hell they didn’t take off anything to show that they wanted to keep me as a customer or that I’m valued. Needless to say, I love BMWs, this is my third one and I know owning one can be costly, but the fact they knew when selling it to me it would need tires soon AND I would (likely) have to come to them, AND my situation wasn’t taking into consideration for adjustment. I’m responsible for not digging further asking specifics etc. Now I know.

I just stopped by Casey BMW to do an appraisal on my Z4-2019 without any appointment. Jonhenry, a client advisor, and the sales manager took care of me very well and gave a decent price on my car. I decided to sell my car on that day. Jon gave me a ride to get home too. Thanks!

Bad communication with sales and the phone people. Had me waste a trip from Virginia Beach to Newport News because a car was sold today and the sale phone people was aware of it!

AJ and the service desk/technicians are top flight in customer service.

Matthew Tankersley @ Casey BMW helped me, my wife and my daughter buy an outstanding used car. He was professional and patient with our request and has outstanding customer service. He also called us, after the sale, the same day and asked us if we liked our car or if there were any issues. I feel confident the car we chose is the right car and hope to do business with them for many years to come.

I made an appointment for an oil change. I got there 1/2 hour early. After 5 minutes a girl came got the info, and asked if I wanted the curtesy wash. I stressed No. after 2 HOURS I went to the desk and asked about my car. The woman behind the desk said they were just waiting for the curtesy wash. I told her I didn’t want it and that I had said beforehand that I didn’t want it. I then asked her, How long has it been sitting waiting for a wash? She got snippy and said she didn’t know. A gentleman behind her saw the exchange and said he would get my car.I’ve been going here for 18yrs and ever since my usual rep retired I have not left that place without a major headache. This was the last time. I’ll go to Richmond if I have to. 2 HOURS FOR AN OIL CHANGE THAT I MADE AN APPOINTMENT FOR!!!

Thank you for your fast and efficient service. You got me back on the road in no time!

AJ Phillips has always been awesome to work with. I also know the maintenance of my vehicle is in good hands at Casey BMW.

Took my car for repair. It was done incorrectly after having the car for weeks. I took it back to be repaired properly. This time it took over 30 days. They did provide a loaner car, but that is still a ridiculous amount of time for easy repairs. The advisor was always out or at lunch whenever I called. The advisor did not return my calls for updates on the repairs. I was not pleased at all. Payment for the repairs was accepted promptly.

Casey BMW in Newport News detailed my 330i as part of an annual paint protection package & did an excellent job. It looks real spiffy inside & out. Thanx 4 the professional craftsmanship.

I have taken my X5, M3, and my older 3 series BMW here since I moved to Virginia in 2009 and I have nothing but great experiences. The staff is very friendly, and the mechanics do an excellent job.I will continue to take my vehicles here until the day I leave Virginia, or until I no longer own BMWs, which is probably never going to happen.

Casey BMW . What can I say. Astonishingly professional, courteous service representatives. My representative Ms Francine Stewart made this the easiest decision Ive ever made. She examined the problem, gave me options and helped me arrive at a solution I wasnt even aware existed. Going to Casey BMW and meeting Assistant Service Manager FRANCINE STEWART has secured CASEY BMW as my go to place for our BMW. YOU WONT BE DISAPPOINTED HERE. THIS IS BMW HEAVEN AT CASEY BMW OF NEWPORT NEWS. 😌

Great customer service, great environment, very patient and friendly staff

My first service visit to Casey BMW in Newport News was a great experience. The quality of service was as youd hope it would be, very customer oriented. Mike B. The service rep assigned to me was a pleasure to work with, answered all my questions and was a complete professional.Casey is now my new go to dealer!Doug RussellHertford, NC

Took my 2005 BMW to Caseys BMW for an overheating problem. Once diagnosed they found several things that needed some attention. I so happy Ive gotten my car back and its running like a charm. Way better than before I had the overheating problem. I wanna say a special THANK YOU TO MIKE!!! He did an awesome job on fixing my car

I brought a 2012 Jeep Grand Cherokee Laredo from Casey BMW and have had a couple of issues with the vehicle. An extended warranty came with my vehicle at no additional charge. Both times I was given a rental vehicle to use and I only had the responsibility of my deductible. Francine Stewart my service advisor was great and gave me the upmost respect. Also to add Mr. Joe who sold me the vehicle is an awesome person to purchase from. I highly recommend Casey BMW.

I’ve owned several different types of luxury cars in the past and recently decided to purchase my first BMW. The service department was such a disappointment that I am in the process of trading it in for a Porsche. The service people were rude on the phone as well as in person. They were very disrespectful and unprofessional.

From the moment I was met by Mike he was professional, friendly and helpful. I took my car to this dealership due to BMW recall issues. Mike reviewed the specific issues and asked me if I had any questions. It only took about 20 minutes and he made it very smooth. He told me he would follow up with me and leave me a message when the car was ready and he did so later that day. When I returned to pick up my car he once again went through the repairs and also reviewed some other repairs that the mechanics had found and what was involved. I told him I would take care of the others in the future and he said he would be glad to schedule an appointment when I was ready. Mike then handed me my receipt and a handed me a yetti BMW tumbler as a gift. That was such a nice surprise. I thanked Mike and left extremely pleased with my experience with this dealership and Mike. I would highly recommend this dealership to my friends primarily because of their Service, Honesty and Professionalism. Mike was not pushy, took the time to answer my questions and was extremely professional. Mike deserves a raise and recognition for a job well done!!!

Their service department was rude and unprofessional. They did not fix my car correctly and then told me it was not their issue and to take it to a different dealership.

I was welcomed quickly and politely. Service check and state inspection were done promptly and efficiently. I was very pleased with every aspect of my experience at Casey BMW.

Excellent service. In/out at a reasonable time.

This is my second time purchasing a BMW fromMr. Hargraves at Casey BMW. My first purchase, just 10 years ago, I was stationed in Newport News. Although I now reside out of state, still, I preferred to go through Mr. Hargraves all because of his professionalism and knowledge of BMWs- he is truly committed to ensuring clients have a great experience in the process of buying their dream BMW…keep up the great work, Mr. Joseph Hargraves- I could never express how much I truly appreciate you!Peace & BlessingsAnita L

Found my dream Jeep at Casey BMW, when I tell you these fellas were AWESOME! My husband and I drove from Dinwiddie, VA for my Jeep. When I got there the Jeep was pulled up to the front and ready. Anthony the salesman met me outside when I pulled up with the tag and keys for me to test drive. They gave me a The paperwork and process was quick and easy. While we took care of everything with finance, they filled my tank and cleaned my Jeep. I’m am very pleased with the service we received.

I only chose 5 stars because a million stars was not an option!! Absolutely fantastic experience. Staff was friendly, knowledgeable, and honest!!

Casey BMW Service is exceptional! The Assistant Service Manager Jason Stamer is a credit to their operation. Each time I have dealt with him I had the feeling that I was getting a diagnosis from a doctor who could tell me what any problem may be and how long before it needed attention. My X5 has done extremely well under his care. I can see how Casey BMW Service is always rated so highly. With my service experiences here it is hard for me to even think about buying a different brand of car or a car from another dealer. My strongest recommendation.

Dropped off my X5 for scheduled maintenance and state inspection. Excellent service!!!

Tech AJ Philips is very nice and polite. He is a professional. He represents BMW well.

One of the easiest car buying experiences Ive had. There was no pressure to buy and no pushy sales person following me around. I found what I was looking for and Im extremely happy with my purchase. Lloyd was a huge help throughout the process especially with helping me find exactly what I wanted and needed for my family. Darrin also helped me during this process as I went back and forth about the purchase. Im happy with my newest edition and thank these two guys for being professional, courteous, patient and understanding. The kids thank you as well. Theyre loving the good air. 😁

Francine!!!! The service at Casey!!!! Wow!!! Just awesome everytime I go!! Love you guys!!! And my BMW drove like a dream!!!!

Nice place very clean but the service advisor that work there was quite rude even though I had made an appointment months out at a time try to up charge me for stuff that I didn’t need and then try to say that they cannot do an oil change the simplest of things . I would return but I don’t know if I would return to that service advisor.

Thorough inspection and expertly fixed. I have been with Casey for the last 6 years and will continue to use them. My advisor Mike Bullus is the best!!!

Always great communication. Thanks for the great service

Mr Joe Hargraves is the best car salesman. He makes sure to give you a memorable experience for purchasing the car process to greeting you when you come to the dealership for maintenance. I have purchased 5 BMWs over the years and Mr Hargraves have sold me all 5. I will be back and recommend you to go visit him too.

I received excellent customer service I was really impressed with the quality of the work and the people came in talked-about my car I really enjoyed talking with them thank you so much I will be coming back.

Casey BMW was probably the easier and most transparent dealership to work with in my experience. Keep it going!

I use Casey BMW for all my car repairs. My service advisor Jason is AWESOME!!! He is very friendly, professional, knowledgeable, and skilled in all things BMW. Best service ever!!