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D & D Automotive Sales & Services
5831 Jefferson Ave, Newport News, VA 23605, United States
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D & D Automotive Sales & Services

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Jo
Review №1

If you are having issues take your car to D&D.... you are going to get an honest estimate of time and labor required and he will complete the work on time. Have now had 2 different vehicles serviced here. 1st was an exhaust manifold that the dealership wanted $2700 to fix D&D did it significantly cheaper and also warrantied the work. Then I needed a brake line serviced done ahead of schedule. No frills, just honest work at a fair price! Is my new go to mechanic

Do
Review №2

I first want to start off by giving God all the Praise and Glory he deserves!! 🙌🏽🕊❤Secondly I want to Thank and Praise God for him guiding me to D & D Automotives. The Owner is a very honest Man. He told me from the very beginning the issues my car was having that he was not going to give me false hope and wouldnt allow me to add unnecessary money into my Vehicle if it was going to show signs that my vehicle was beyond repair. Throughout the entire process he walked me through explaining all that was going on so that I could understand my Vehicle and be comfortable with proceeding. He went above and beyond in my opinion to fix the issues I was having to get it running. Customer Service was amazing. His Sister who is the Receptionist was very nice and professional. She offered me bottles of water and a Chair to sit in the shade because Im not Vaccinated. Shes a very sweet and lovely Woman.I had little to no compression to my engine. I thought it was my Catalytic Converter. He replaced my spark plugs, two sensors and did an oil change plus added Lucas. The previous owner I brought my Vehicle from last month was in my opinion a self proclaimed Mechanic who didnt take good car of the car. (I blame myself for taking his word instead of getting the Vehicle inspected before purchasing it). Once the D & D Automotive Owner went in to look at my Vehicle the spark plugs were black and burnt from dirty oil and the result of the vehicle not getting timely oil changes. The two sensors he replaced had GLOBS of Metal from the engine on them and while he did the Oil change the Oil came out Gray-ish/Black. I could see particles of metal from the Engine pouring into the Oil Pan. In the pan particles of Metal were floating as a huge mass on top of the pan. The Filter was soaking with dirty oil and had particles of Metal in it. In my entire life Ive never seen anything like that. I took Auto body in High School and if one thing they allowed us to do was Oil Changes. So trust me when I tell you it was unseen and horrendous.After everything was said and done to my Vehicle it ran as good as good as a Vehicle could given the lack of care from the previous owner. In the meantime Ill just have to drive to see if any other issues arise. In my opinion D & D Automotives is the best honest shop around and Im extremely Grateful for the work hes done because I thought all was lost with this Vehicle.

We
Review №3

The owner deals straight forward and honestly! I know when I deal with D&D Auto I am a respected and cared for customer...

Th
Review №4

Knowledgeable and prompt service! Confident in the labor that was done!

K.
Review №5

He was very respectful, timely, and reasonable. I paid upon completion and drove off happy with my car like new again.

Ta
Review №6

I’ve been going to Mr. Billy for over a decade. From oil changes to replacing my 4WD system on my Yukon XL. I’ve never been disappointed in his service. If you’re looking for someone who is straight forward and honest, this is the place to go. I vouch for D&D auto and recommend his service to all. Thank you for all you’ve done for me and mines and wish you many more years of business and prosperity.

Ki
Review №7

EXCELLENT SERVICE!! Very professional. Reasonable prices! I would recommend this business to anyone!

Ju
Review №8

If I could give no stars I would. Spoke to the man that owns the D and D auto and he does not want to give my money back . I had to take my car somewhere else after I paid him 290.00 to fix a issue on my car . Well let’s just say it was not fixed by DandD auto I had a really bad leak and was told about the leak after I went to pick my car up. I was also told by machanic it could happen again if I don’t replace this and this now in my mind when you went to replace this part and saw another part connect to this part your replacing is flatly wouldn’t you pick up the phone and call the customers and tell them hey while I was replacing this part I found this if you don’t replace this and this you going to have this problem again we’ll did not happen he told my husband about the issue after we paid him. So needless to say I will be telling everyone I know how crooked this place is and to stay far away don’t pass go don’t collect 200 just go straight by. This place is not worth the day or time of the frustration. Needless to say I took my car somewhere else that replace the same thing Dand D auto fixes on a Friday had it fixed again on a Monday and everything that needed fixing and that was really the issue cause the entire promblem fixed car drive perfect and it was less heartache and pain and stress. Please take my advice because I’m sorry this happened to me and my husband but it’s and eye open experience when you dealing with our people they will screw you every time just to get a dollar . Oh I missed a step after I called and told him I wanted my money back he told me to bring my car back to him so he can take everything off he put on the car Friday how simple and unprofessional is this company and rude, the fact of the matter you never tried to fix the issue you are a fraud and trying to get over on people. I explained if I have to take you to court I will but I realize word of mouth is the key to any business good or bad . I pray for you D and D auto that one day you will get it right because what goes around comes around . You treat people wrong it will come back to you 10 fold that’s a old saying that is 100 percent facts

Ja
Review №9

Very good business

Information
1 Photos
9 Comments
4.2 Rating
  • Address:5831 Jefferson Ave, Newport News, VA 23605, United States
  • Phone:+1 757-247-0688
Categories
  • Auto body shop
  • Air conditioning repair service
  • Auto repair shop
  • Brake shop
  • Used car dealer
Working hours
  • Monday:8AM–4:30PM
  • Tuesday:Closed
  • Wednesday:Closed
  • Thursday:8AM–4:30PM
  • Friday:8AM–4:30PM
  • Saturday:8AM–4:30PM
  • Sunday:8AM–4:30PM
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
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