Android Genius is the best place for your phone problems. The owner does all the work himself. Broken today, fixed tomorrow. :-)
Worked with Brandon on replacing S8+ screen. He offered a discount for providing honest review on Google and Yelp. When picking up phone I was told it would be $50 more than quoted for parts due to frame being damaged. I did not agree so worked with him and settled on a final price close to original quote.
Fixed me right up and ready to go!! It was so easy to just drop it off in the slot and pick it up later! Thanks Genius - Im ready for the apocalypse now!!
The repair that was done was good quality, however he does need to improve on communication with the customer. I would recommend if you use this business that if he can’t fix it while you wait, don’t leave your device there, just come back at a time when he can do it while you wait.
Pretty good overall experience. He was very professional, nice, and personable. Screen looks like the phone is straight out of the Apple Factory. I would recommend this place, he took us in on the spot, and provided a nice waiting area.
DO NOT GO HERE! I wish I could give negative stars. The police told me they have to deal with this guy on a monthly basis, Brandon is refusing to return my iPad, and Ive had to call the police to try and get it back. Hes very unprofessional, and will not give you your device back when promised or never give it back to you in my case. I have very nicely asked for the return of my property, regardless of whether its finished or not. He has refused to return my property. Many of his customers have had to call the police on him. When I called the police, they knew exactly who I was talking about, and said they have dealt with him many times, and they dont understand how hes still in business. He is rarely at the store, making it impossible for you to confront him, get a hold of him or get your device back. He also pays customers $20 for 5star reviewsPlease dont make the same mistake by trusting him as I have!
Brandon is a cool cat for sure. He’s a happy guy that does a great screen repair. I came in with broken iPhone screen and he fixed it no problem in just an hour or so. All that plus a screen protector for cheaper than the price if visiting Apples Genius Bar. Gotta check this place out!****edit**** DO NOT GO HERE! I was tricked into writing the above review because Brandon offered me a discount at checkout. After taking my phone I discovered that my new screen not only lacks the quality, color, and response of a regular screen, but it also DRAINS MY BATTERY 2x as fast. JUST GO TO APPLE. Save yourself the frustration it’s well worth it.
Bottom line if I could I would give this shop 10 stars. Android genius is my go to shop for all electronic repairs from my phone to my computer. Brandon always has the best hookup. At this shop they know what they are talking about, they are quick, friendly and very polite. In my opinion this should be everyones go to repair shop! Keep up the great work!
I couldnt be more please with the professionalism and truly amazing customer service that I received from taking both my laptop and iPhone to be repaired. Not only was I able to take both of them in, but because they were more than willing to work with me by allowing me to make payments I was actually able to get them repaired. Thank you so very much to Brandon, you and the company are both highly highly recommended.
Vance is a great technician. He made sure my phone got fixed by the end of the day, since we all cant go 24hrs without a phone. He explained exactly how he was going to fix it, since my screen hadnt been fixed correctly the first time. I will definitely be sending all my people to Android Genius when in need of phone repair.
Android Genius fixed up my MacBook Pro. Good service and good communication!
Came to his shop all the way from San diego. glad he took his time to help us out, we needed help with password removal on android screen. he was the only one able to do it so we are grateful for that. still helped us even tho he stayed a bit after hour. looked everywhere . Brandon your a life saver. thanks.
AVOID AT ALL COSTS!There are a million of great repair shops all around, and many of them are mobile that come to you (and are cheaper!). Here is why you should opt for one of those other options-I dropped my S6 edge off for a simple battery replacement at 12pm. I got a pickup time at 2:15. I arrived at 2:15, and the door was locked with note that they were away, and they had a number you could call (although they had my phone..). This is already kind of a red flag, when they give you a specific time to pick up your phone, and there is nobody there at the store.By the time they arrived at 2:45 (after me waiting for half an hour outside), they told me they need an additional 15 minutes (this is when they started to actually work on my phone). After 20 minutes of waiting at the store (along with 2 other people who had very similar stories as me), they told me that my phone is being difficult and they didnt know when it will be done, and to come back later.I call them at 4PM, and they said they can probably fix my phone, but they would probably need to crack the back (at an additional cost.....). I just said i want my phone back, and go to pick it up.Now here is the kicker-- I expressed how unhappy I was with the runaround I got, and the guy i was dealing with (he identified himself as the owner) told me that he waived the diagnostic fee for me (first time I ever heard anything about a diagnostic fee...), and that if I was not happy, then I would have to pay the diagnostic fee. I asked him several times to please just give me my phone back so I can leave, and he would not-- threatening to charge me a diagnostic fee or to tell him that I was happy with his service. I didnt want to get the police involved because he was piratically holding my phone hostage, so I told him I was happy to get my phone back.If youre the owner and you are reading this-- We both know you lied to me several times throughout the transaction. This holding peoples property hostage until they say they are happy with your service does not seem like a genius thing to do.. It seems shady.
Brandon was amazing and fast!! He repaired my iPhone 7 plus screen, took about 20mins. I decided to wait in the lobby and hang out. Definitely would recommend his services to any of my friends. Thanks Brandon!
Guys did a great job of fixing my iPhone 4S screen. Their rates are very competitive and are conveniently located. They had my iPhone up and running again in about an hour. Knowledgeable, friendly and all around great service. Thanks again, guys. Keep up the good work.
The owner Brandon helped repaired my son’s iPad mini. The screen looks great!
Excellent service even with a foreign phone. Very quick as well, highly recommend. Works on all kinds of phones.
Brandon was super friendly and more than accommodating in getting my broken iPhone 8 screen looking as good as new! Service was quick and professional, I couldn’t have asked for a better experience. Thanks again for getting my phone looking great again.
When I called to get a price I was told $100 for an iPhone 6. When I arrived the price was $140. Quite disappointing. The quality of the work seems good. And it was done in the time promised, also very good.
Brandon at Android Genius is just that! I completely bricked my Oneplus 5t trying to root it myself...big mistake!!!Gave my phone to Brandon and within a couple of days got a call from him telling me my phone is now unbricked and now rooted properly and root is also hidden! Which is exactly what I needed!Great service and very professional. I would recommend Android Genius to anyone with any issues with your phone.Thank You Android Genius
This place is great. they took the time to make it perfect. it’s upstairs so don’t get lost
I had completely shattered my iPhone screen, and the guys fixed it for me quickly and efficiently. They predicted that it would take them an hour, and it took them an hour to the minute. Everything is done in plain sight, no taking your stuff to the back and doing it there. Cool guys.
Best place around! I gave this place a shot because I didnt like the insurance turn around time for my galaxy s5. I went here and im really happy with their service. I think it was Vance who fixed my phone and he did a great job. He was friendly and got it done for me on the same day. Thanks! I will be returning!
DO NOT GO HERE. I brought my Galaxy S5 to Android Genius in 2015 for repairs (it was bricked). They did not fix my phone, did not even get me a quote for fixing it. I had to call them continuously every few weeks to check on the status, every time they would put me on hold when I asked about it as if they had no idea what I was talking about. When I was finally put back off hold they would give me an estimate of a week or 2 to diagnose, which they always blew past without notifying me.Eventually I followed up and told them I would just take the phone back, fixed or not. They then told me that the phone was stolen from their office and there was nothing they could do about it. Frustrated, I was out of options and in the process of moving to another state for my job so I gave up.This phone was around $500 new, and I do not make the kind of money where I can afford to lose something like that. The time I wasted attempting to get my property back was unfortunate as well.
Brandon saved the day! He was able to replace my screen for my Samsung Galaxy s8+ while I was visiting the area on vacation. Said he would do in 1.5 hours and he did. Phone works great and no cracks now.
Android Genius AND iPhone Genius...Brandon has saved multiple iPhones and also repaired a tablet that wouldn’t turn on. Every single time he’s been able to save ALL our photos and data. Thank you!
Brandon is the man! He was incredibly helpful and was able to fix my iPhone 7 screen in under 30 minutes. I was freaking out when my screen cracked but they walked me through everything and made sure that my phone was alright. If you crack your screen this is the place to bring it!
STAY AWAY FROM THIS PLACE! I came here to get my broken iPhone screen fixed. I got a quote for $80 which made me super happy. 9 days later i reached for my phone in my purse and it came out almost in two pieces. The screen came totally off. Ive never seen such thing so I immediately went back to the repair shop. The owner Brandon was arguing with me for the first 15 minutes how all this is my fault and what could i have possibly done so that the screen came completely off. He just wouldnt admit that the work he did was poor. I had to head back to work so I left my phone there to get if fixed again. He said they only give warranty on labor not the parts which i think is hilarious because obviously this is just a really bad job. Anyways, few hours later I came to pick up my phone. They charged me $90 this time because i bought an extra tempered glass to protect the new screen. I was not very happy but what could I do. Now the best part - its 5 days later and the screen is coming off again in 3 corners. I emailed them right away and he told me to stop by any day after 10am. I was standing in front of the shop today from 10am till 10.15am - the OPEN sign was on but the door was still locked and they wouldnt answer the phone. Good job guys, i really wonder how you stay in business doing such an awful job and argue with your customers. So far I spent $170 for nothing. Again, stay away from these people. They will just rip you off and you will end up going somewhere else to get your device fixed. Save your money, time and energy.
These guys are the best! I took my Galaxy S3 with a shattered screen in at 12:00 pm and my phone was ready for pick up at 3:00 on the dot and hour before they said it would be done. The customer services was amazing they were friendly and to the point. They seemed very busy as well meaning obviously they are doing something right! I would recommend these guys to anyone. Thanks Android Genius!
Great place! Great customer service! Took my dads Galaxy S3 to get fixed. Kind of pricey but what can you say when youre buying a device worth 600 dollars.
I cracked the glass on my Samsung Galaxy S5, so I called around to a few repair shops in the Newport/Costa Mesa/Irvine area, and fortunately found Android Genius. Not only where they close by, but they were the most reasonable, honest and efficient at repairing my phone. Vance and Chris were great, and I immediately got the sense that they knew what they were talking about, when it came to probability of success, the possibility of a more complicated repair and the most likely final bill. They took care of me right away, giving me a very accurate quote and estimated time of repair. My repair needed a little extra work and an additional part that needed to be delivered, but they handled it with minimal delay, and I still got my phone back in the same day. I was very happy with the outcome, and I highly recommend Android Genius.(Note: I saw the bad review posted below, but I did not experience anything like that, and Vance was extremely conscientious of his work and the quality of service)
Avoid this place if you value your time and money.I went there to repair a cracked phone screen this summer. There were worrying signs but I chose to ignore it - it did not look professional at all, there was another (very frustrated) customer waiting, the whole place smelled weed like crazy (which is not illegal, but not something you would expect at a business during work hours). I filled out the form and left the phone there. I asked if there was any warranty on the repair, and they said sure if something went I could bring it back and theyd take a look.Next day I picked it up at 6 pm right before they closed. The screen had to be replaced, the repair was $265.An hour later a thin pink pixel line at the very edge of the screen appeared.I went back the next day and showed them the issue - sure the crack was gone, but I had a different problem now.The person at the counter became very defensive telling me she stood by her work and that she couldnt be sure what Ive done to the screen between the time I picked the phone up and when I came back. She insisted I broke it again in less than 24 h ...When I asked about the warranty they mentioned the day before, I was told they DO NOT HAVE A WARRANTY ON PARTS. Had I heard it the moment I walked in the first time, Id never agree to the repair.Finally, I asked if they had a solution to propose, and their offer was to do another repair, meaning ANOTHER $265 WITHOUT any warranty.I said no and left.Next day I went to a different repair store, the real one this time. They took a look and said the screen was defective and was barely holding in place. I had to pay for another screen, (though it was $250, so, cheaper) the repair was done within an hour (instead of 2 days it took the first time), it was covered by a month long warranty and overall was a better experience.I wish I didnt ignore the warning signs and left Android Genius store the same moment I walked in there.
I would love to give a good review, but its difficult when you cant even get service. I called, was told I wouldnt need an appointment, just show up and it takes about an hour. Cool I thought. So I was surprised when I arrived during business hours only to find a ridiculously ambiguous sign on the door that said they were either working on a phone, picking up supplies, or will be back in 15 minutes. Super clear folks. But they did offer a padded envelope where you could drop your phone into the mail slot if you feel lucky and dont rely on this device as your only phone source. The lighted OPEN sign was lit in the front window so I called the number again and a guy answered but apparently wasnt near the store. He told me he could do thebrepair only if it was important and I had an appointment (!!!) Argh. Great business model.
Excellent service from Brandon. Had red vines and coffee available for the wait and it was a friendly service! Completed the same day(:
Close to my house and soo convenientNice person, professionalWaiting area really comfortable
Helped with info regarding blacklist service, unable to help but very knowledgeable.
I bought an iPhone 7 from Andriod Genius shop, manager told me the phone was unlock, just need a chip in and the iPhone will works, not so ... I call him back he say he need to charge me $105 to unlock my phone. The communications was bad and service was terrible manager denial. And have bad attitude..
They got my phone back to me in a very timely manner, and it was as good if not better than new. They also gave me a great price. Ill definitely come back here if anything happens to my phone again.
Dropped my phone and cracked my screen terribly. I was able to walk in and walk out with a new screen in less than 20 minutes. They were extremely friendly and even offered me a few options: a brand new screen for about $100 or to use a defected screen that had one dead pixel (not visible at all) for 70. Went with the latter and am a happy gal!
This place sucks. They told me one price when I dropped off my phone to get the screen repaired and I ended up paying 20 bucks more because the galaxy s5 uses different glue on the screen. Also when he handed me back my phone I turned my screen on and it started pressing all kinds of buttons on my screen without me touching the screen. He got it to stop temporarily some how but my touchscreen has never been the same since. Some times my screen wont react to my touch and I have to shut the screen off and turn it back on to get it to work. Furthermore, the next day I noticed there was a scratch or Crack under the screen, so I called them back, and the guy I spoke with started yelling at me, saying that they told me sometimes the LCD gets scratched when the glass is replaced, I couldnt believe his attitude towards me, so I just hung up, and just gave up on the place. Then two weeks later I pulled my phone out of my pocket to find that my screen cracked some how, just walking from my house to my car, I looked a little closer and it seems the new glass was not glued on correctly so there was space between the glass and the LCD which made it more vulnerabe. Lastly their shop smelled like Marijuana when I was in there. Very unprofessional and not family friendly, or friendly at all for that matter. Horrible customer service and production. I would have been better off keeping my phone the way it was before I brought it in there. I could have saved myself a headache and $120. So the 5 star review I originally posted, for the $10 discount, is off of here now
Oh my goodness, for so many reasons, first of all starting off with Brandon... hes the best! He fixed my broken screen so fast and at a super good price I would definitely come back here again.
Was struggling to find a laptop charger that must not have made it in my luggage. Brand spanking new in town, I wasnt sure whee to go. The iPhone Genius saved the day and made sure I was all set for a sucessful visit.
This is the worst place to go to. Beware! They have no concept of time management and make false promises that they can fix your phone or whatever you have. I left my phone with them over a week ago and was assured that it would be fixed that same day or Monday at the latest. Monday came and went and they had yet another excuse why it wasnt done yet. Two days after I called and left a message and they refuse to call me back and let me know what is going on with my phone. However they have no problem reaching out to my friend who refered me. They told her my phone was not fixable but have yet to call me and tell me the same. Both of us will never go back.
Best service ever you wait for like 15min and your good to go this my second service here and I like the guy handle me he’s nice guy ever meet I recommend any one for the service here
Came to the store earlier this week for a screen replacement but later found out it was a problem with my logic board thanks to their diagnostics test. They had quick service, being done with the repairs in less than one day. Additionally, the representative Sam was very kind and the store was very clean. They also give discounts for reviews!
Fixed my iPhone screen really well! They were quick, and very affordable. Nice guys too, I would not take my phone-fixing anywhere else!
This is very professional business with everything you could need. This is some of the best prices I have ever herd of!! He was really quick with replacing my screen when I had broke it and I highly recommend you to come here!!!
These guys are GREAT! I dropped it off, ate lunch and came back 45 minutes later - all done. Friendly and honest. I even left my debit card there and they called within minutes to let me know. $70 for a screen replacement on my iPhone 4s. The place is right behind Wahoos Fish Tacos.
DO NOT GO HERE!!!The owner Brandon SIsco rips people off, provides cheap parts and even worse customer service.If you want to over pay for a repair that doesnt get fixed correctly, then get blamed for it not working anymore, then get charged extra diagnostic fee to find out why it stopped working, then have your property held hostage and then get threatened to be pepper sprayed and slandered at your place of business and online, than this is the place for you. If not, steer clear of this guy and anything he is associated with.This business is the last place you want with your personal data. Plus, if you tell him you will leave a bad review, he threatens to buy a website designed to slander you online. I am sure he will respond with false allegations but dont take my word for it, go read the 1 star reviews. You will notice a pattern and then know the truth of this business and the owner!Also, if you are a veteran, related to a veteran or just very patriotic, you should avoid this guy or he may discriminate you and insult you for your service like he did with me.
Just waking in this experience was amazing he came out with the biggest smile ever everything I asked for he helped me out made me the biggest discount made my day started the New Year right will definitely recommend everyone coming to this place I promise you won’t be disappointed.
Very happy with my phone. Fixed a bleeding screen very quickly. Great customer service.
Great services by brandon they really are android geniuses I came and. Drove nearly 2hrs from San Diego due to no one being able to unlock my phone that I had forgot my pattern and gmail they unlocked it without loosing any of my data or factory resting it amazing services worth every min and drive here and they stayed longer then they should after closing hours that way I didnt have to drive back and extremely quickly
Brandon is one cool cat once you get to know him. He fixed my phone within 30m. Thanks Brandon!
Matt and Brandon were great! Not my first time visiting and Id recommend to anyone. They fixed my phone screen & LCD quickly and with eeease, thanks again!
First time Ive used K-Town Iphone Repair services and these guys gave the fastest and most efficient service Ive ever received so far in the Newport Beach area.
I drove from Venice Beach for unlock my sprint lg g5 these guys are the best around thanks for awesome help! I call 8 places before and everyone say no LG, Android Genius saved me!
I went to a this location specifically because I was guaranteed same-day screen replacement for an added fee. I paid the fee, and was given a time at which I could expect the phone to be done. I had some difficulty reaching the owner, and once I got a hold of him he kept pushing the pick up time later and later until he said it was too late for him and he was going home... Without fixing my phone..I returned the next day during business hours to find the shop closed. Another customer was waiting outside, who had also been promised a same-day fix only to have it pushed back another day. We both called the phone numbers listed on the storefront and online without being able to get a hold of anyone. Much later in the day I was contacted by the owner and he gave me a pick up time. I show up at the scheduled time and they are in the middle of replacing the screen. I was not reimbursed my fee for a same-day fix.A month later the screen failed without any reason. I pulled it out of my pocket and the screen was not working. I used another phone to contact the store and they tell me they do not warranty their work
Brandon provided a great service. Screen was cracked and repaired. One year warranty and free screen protector thrown in!
Brandon is amazing! We got our 2009 macbook pro EFI unlocked. He got the password removed because I forgot mine. Don’t listen to the naysayers, worth every penny! Highly recommend. I drove all the way from Brea to come to Brandon.
Ive been going to this place for the past 3.5 years when they were closer to South Coast. Brandon is very knowledgeable and fairly quick. Im so glad they are by my work now!
GREAT CUSTOMER SERVICE, VERY FRIENDLY & KNOWLEDGEABLE. They have parts for OLDER PHONES like S2 Galaxy etc. Highly Recommend! Scott Matthews, I.T. Systems Engineer, Intel Corporation
Brandon is our HERO! He did what the Apple store said was impossible...he was able to save ALL THE DATA on my iPhone. The tech at the Apple store said he was 1,000% certain that my phone had to be updated or restored and either way I would lose everything on my phone. But they were wrong. Thank God they were wrong! Im forever thankful for Android Genius saving all my babys precious videos!
Great service, they fixed my phone perfectly. I would highly recommend to anyone who needs a quick fix
GO SOMEWHERE ELSE! Better yet, get your phone repaired by a certified repair representative. They replaced the broken glass on my Samsung Galaxy S4. After the repair, the touch screen lost sensitivity. They also dont use the same gorilla glass that comes with the phone. GO SOMEWHERE ELSE!
Came here to get my galaxy megas screen repaired along with a s4 charging issue. They fixed both of them in the same day. Im grateful to have both my phones back in working order. Thanks guys!
Great service, my phone screen was shattered and my phone looks great . Staff very welcoming
Android genius replaced my screen and even notified me after just a few hours. I highly recommend you take your damaged phone to them to make them like new.
Brought phone in to shop to have them look at the rear camera on my SG3. Dust had gotten under the lens and the cleaning they recommended did not resolve the issue.Nice enough guy, but the fact they charged 20 dollars to clean the lens without problem resolution is a little curt. They were unwilling to put this cost or part of the cost towards the repair they recommended. I can clean the camera with a cotton swab and isopropyl alcohol too.Im sure for everything else they are a great resource, the 3 stars is simply for service.
Dont do it, they try hard but come up short. didnt have stocked parts, no follow up and the workdidnt work. I had to go back numerous times and they still havent followed up to fix the last issue.Nice guys just not good businessmen,
These guys are awesome.......Broken Galaxy S3 screen. Fixed. There was an issue with the screen being used with my case. They adjusted it, w/ no issues. Great job dudes........
Brought my Samsung galaxy s3 that needed new glass. It was in an hour. Awesome job guys. Thanks Vance
Thank you guys for the best service and the great black screen I asked for. Best deals
Went to 3 Tmobile stores and none of them could fix my phone. Brought it here and Brandon fixed it in less than a minute. He knows what he is doing, 5 stars
Excellent job! Excellent people! Brandon fixed my s4 screen like new, all my data is safe, much appreciated!
I cant say enough great things about Brandon and his company. Genius is putting it lightly. They know it all. Phones, ipods, laptops, desktops, Apple, etc. Software or hardware, they can fix anything. To top it off, they are honest, prompt, and their prices are very good. I would highly recommend them to anyone.
I would highly recommend this place! Vance fixed my phone screen quickly and it looks new again.
Fixed my Samsung S3 cracked glass, like new! Brandon and Vance are the best!! Fix computers and laptops too! Highly recommend to everyone!
Plan Ahead Financially, Where business finds only business. Top notch VAULE, RESPONCE, ethically arrangeable. Technology Humbling Experience
Brandon does awesome work! Highly recommend!
Excellent service, the job was done on time with a warranty provided. Brandon was really helpful regarding my iPhone 7 broken charger port issue.
This place is a scam. BE AWARE. Paid 126 dollars and phone was never fixed. Put on a defective screen on and phone still not working. Try at your own risk.
Great place! Quick service and super quick. Highly recommended
I was in a pickle, I dropped my phone on its back and my 4s screen went black. The man in front of me had a more complicated situation with his galaxy, so the technician at the front went to the back to talk to another technician . While the technician was on the phone with another employee who he thought would be able to fix the customers phone; the other technician just sat there doing nothing. I did not have much time to drop off my phone, I had to get to class and go directly to work after. I waited a while then when it seemed the technician was going to be long on the phone with the other employee,I went up to the technician in the back who was not doing anything and quietly said (because the other was on the phone), Hey sorry I do not mean to be rude, but I am in a time crunch and need to get to class. I dropped my iphone 4s.. Then I was interrupted by the employee on the phone to go wait.I walked straight out the door, I had one of the most common quickest easiest repairs and all I needed was one minute to tell them and drop off the phone. The technician should have asked the other one doing nothing to help service me while he was on the phone because he did not know what to do to fix the other customers phone and he needed time to figure out the customers situation. Now I am stuck at school and work and will not be able to get it fixed until tomorrow. It is very inconvenient for me and now I am upset because I wont be able to answer the important phone call I am expecting after work.
Wow great screen replacement at this shop! Highly recommend!d
Very good job here I like it and ill continue to bring all my devices here. Im happy here!
Bad place will never go again there my laptop was promised to be fixed in two days it took them more than two weeks and refuse to show me my device till I pay his fee am almost sure after I pay the device won’t work as promised otherwise why he ask me to pay before I see my device, my advice to you is do not go there find someone else to fix your device
I have used these guy multiple times for multiple devices and each time they fix my device first time and I never have any problems. They have quality parts on hand. and a lot of other places use second rated parts that result in the device ultimately failing within a short period of time.