Never saw a Sears with such a limited stock.. unbelievable!

I dont understand how Sears is still there. Hardly anyone shopping. But they are still standing. I can always find something exceptional at an exceptional price. Staff friendly and helpful. Store clean and calm. Hang in there Sears.

I still love Sears. I wish more people would give it a chance. I miss how it used to be.

I want to still love it, but its desolate... So sad..

What is going on, this store use to be a happy place to go into. Now it is gloomy, sad, workers not motivated with happiness to at least be living.

I went in to look for a new stove top..I walked around and couldnt find an employee. Finally saw someone from a different department and they helped me. But they werent very knowledgeable on the product since they were from a different department

Very helpful staff. Bathroom ckean. Clothes for plus size women nice. Must be closing. 30 to 80% off

So sad. The place is empty. I just had some spare time so I took a walk around. Not shopping and neither was anyone else

I never had such bad experience like I had with this store ...I was waiting to receive my Mattress for almost 3 months, just to be knowing that it will got canceled... and was waiting over a month for my money to return....!

Nice tool section

Love this store to bad it’s going out of business. My husband loves the craftsman warranty. Who is the handsome devil in the tools department ? What a stud !

Great selections for men not so much for women

Still great service

Everytime I go to this place, I get see right away and my car issue is taken care off.

Barry the mechanic wonderful man got there 15 minutes late and put in a battery for my wife 2013 chrysler 200. and took care of me while the skinny Jamaican man there was very rude. and was saying I am not going to do this job he was not going to work on my wifes car to install the battery. because I did not make it there a 4.00 oclock. The lady in the front desk apologize to me about the mans behavior. With that attitude that man should not be working for Sears Very rude person. Barry gave me excellent service thank you Barry again.

They are over priced and expensive like its the 80s when most people went there. No wonder Walmart is slowly pushing them out of Business.

The sales at sears are fantastic

Awesome .

Might be coming back but when I saw I wasnt impressed with

Computers down,auto repair manager too lazy to take my info manually, had to spend my $1,000 at other shop.

Make sure your item is in stock before you order from sears. The item I ordered was delayed multiple times. We werent notified of the delay until the morning of, if at all.

I purchased a dryer was the worst experience I ever had. The customer service rep was incompetent. Also charged me for shipping after I paid to be this VIP customer which has free shipping for a $99 fee. So I was charged for shipping and this $99 fee .. this is crazy. This entire process took about 2-5 hours I was exhausted never again. Someone from corporate needs to call me. Brian was the manager that day.

Nice store

What a wonderful store!In the wake of Co-Vid manager Balal went out of his way to make sure that I felt safe, comfortable and at ease with my shopping experience. Purchased all of my home appliances through Sears and will absolutely make continued future purchases with them! With customer service like this I’ll be back for sure!!! Wonderful staff!!!

We stopped in to find a suit for my grandson. Usually I can find a pretty nice suit hed like to wear. While there, I found some pretty good deals for the rest of my grandkids, a total of 6 all together. I spent less than $90. It was definitely worth the stop. Our cashier was older, seasoned in her job and quite pleasant. Didnt appreciate the intervention department following us around like FBI investigators. Never judge a book by its cover!

Tool dept has very little

Many Sears stores have closed up shop; this Sears store does not have the greatest selection, but some pretty good deals here if you or someone you know fits the size or items.. Sears is basically struggling to stay alive, they sold their flagship Craftsman brand name to Lowes home improvement center, so you can take advantage of their pricing as they just want to stay in business as long as the can, which in my opinion wont be very long. Happy hunting!

Love to get MY Stuff here hope they never leave.

Sears has been around since I was a child and still is many years later and is and always will be #1 for me

Had good deals on colthing

Sad to see all sears are being closed down! This is the last one in orange county ny...so sad....love sears!!

Great place

Sears it was a great loss when it closed in Kingston

Here I am again today... Bought leaf blower Dec 2018... Jim tells us its over 2 yrs warranty... ummm its October 2019 Jim...After correcting him, he fixes problem and just walks away leaving us to wait another 25min... Ty Mohamed for doing your best

My husband and I knew we want to purchase a washing machine, we went the Sears in Newburgh, N.Y.We had our circular with the specific machine in mind. As we entered the area with machines there was an employee close enough to help us. He did not acknowledge we were looking for this machine, it wasnt until my Husband asked the man did he work there, thats he came around,Shortly thereafter the man warmed up and was kind.The washer that we inquired about was less money in the advertisement than in the store but the gentleman explained, that this washer was at an outlet and it may come with some type of damage or return for whatever reason.I will say I have been a long good standing customer of Sears and I would like to see them stay around longer.Overall we ended up spending more than we wanted, but hopefully it will prevail in the performance of the washer.

Disappointing dont think the person behind the counter made eye contct with me once. Its ok I only spent $950 why look me in the eye.

Its sad to walk through Sears now. Its not the Sears of yesterday

Its ok

Awesome staff great prices

Tons of sales going on right now up to 80%

Its a Sears. Not much merchandise and a lot of empty spaces and pegs. Usual very dated look and feel

Sears has been at the Newburgh Mall forever its a good store if you want to find something quick, but never but tires from the there. They didnt put a tire on correctly and ruined my lug nuts when I bought it to their attention they only wanted to repair 2 of the 4 they damaged. I had to bring it to managements attention and had the repair all of them. Im just glad the wheel didnt fall off while driving. Guess it just wasnt my time

Giving 1 star is too much!!! Went here just now to return a Craftsman tool and the sales associate was rude. Told me to go to Lowes or Ace Hardware. I asked to speak with a Manager, and he was just as Disgustingly rude as she was. No wonder why this store is closing.

OK

Very disappointed with what they have in the store. Couldnt find a decent outfit at all.

Too bad they are going out of business this store still has a good amount of stuff

My favorite store

The manager here Brian Doty is EXTREMELY helpful and polite, and he provides EXCELLENT customer service! I hope this Sears is here to stay! Their pick up is also fast and easy with friendly pick up staff as well.

Great shopping experience. Great deals everytime. Reminds me of when I was a kid shopping with my mom.

Sears still offers quality clothing, and they have great sales every week. Unfortunately, its almost impossible to find an open register, to buy your items. If you need assistance, on the floor, you are out of luck!

Sears is a very beautiful and lovely store its one of our own ancestors when it comes to department

Love sears

I took back a pair of jeans for a refund. That went well. I decided to see if I could find other Jeans in my size. I did. Unfortunately, I couldnt find anyone at the checkout counters in order to purchase them. The ladies that were at the checkout where I got my refund were nowhere to be found. So I left the Jeans laying on the counter and left.

I love Sears so much it has been a blast doing the shop your way rewards and I pray they do not take this Newburgh Sears store away from us! Staff is great and always clean in there.

Love this store,, I have been shopping here my entire life.

If you like Sears it a great place,but miss the Middletown store

Been trying to get my washer fixed for a month. It has sears protection warantee! Went to the store after multiple appointment no shows and reschedules, many phone transfers and being hung up on. The person we spoke to in the store was much nicer than anyone we spoke to on the call centers and warantee and service numbers but still couldnt help us today as he needs someone to approve him to help us. So we are still needing to wait for yet another phone call.

Had to wait a day to use promotion they gave me from previous visit. They lacked that detail on day of purchase. Could be better

Wasnt crowded, staff was extremely helpful and pleasant. I found just what I went to purchase so store was organized and clean. I dont shop here often but will in the future.

Great customer service. The blowout sale is superb. Hurry up and get what you want before you miss out on your favorite style

The Auto Center is AWESOME when you need to get a quick oil change at an ungodly hour. You can get in and out without any hassles.

I wish there were more Sears stores.. I love this store!

Its a pretty good Sears (likely why it remains open) with a busy Auto center. Employees are positive and engaging.

Good deals

Even though it took two months for 3 managers to solve an issue, Im very pleased with Brian for taking care of business! Less than 24 hours on his desk and it was finished!! Thank You!

Very nice experience. Joe, in the shoe dept, was very courteous and professional. I really love the surprise points! Sometimes they are a surprise!

Sears was the only store I was able to find what I was looking for a pair of straight leg jeans

Went to the Auto Center got there when the door opened at 10 at 11:40 my car finally went in for the oil change to be done. Apparently you have to know someone that works there to have your car done right away. People came in after me and left before me.

Really bad costumers service at newburgh ny I was trying to lease some tires and they make me drive from home to the store because they couldnt do it right,.. Marc was the name of the guy, .. I guess they have to upgrade the workers, .. to me thats one of the reasons they going out of business !!!!!!!

Helpful staff. Good sale prices and a wide range of items

This Sears store is very easy to get to as it is just off of I-84. The sales staff is very welcoming & helpful. They have a good selection of merchandise, which I feel is of good quality. Be mindful of sales, that is when you really save.The store is located in the Newburg Mall on Rt. 300, just off of I-84.The store is Handicap accessible. And it has Handicap accessible parking.Personally, I like this store the best, just because it is easier for me to get to, than the store in Poughkeepsie.

Sears Newburgh NY. The young lady who assisted us early am 7/5/ 19 in appliances was very polite, knowledgeable & helpful.

Was going to buy a new battery. Associates convinced me to test old Gold. Was within warranty and I left with a new Gold. Thank you.

Love Sears it had many sales today. Please investigate the sales at Sears.

Im beginning to get fed up with this place. When I first learned about Sears Auto Center I thought it was great. They give discounts Shop Your Way help me save money. But as the months have gone by theyve started slipping. They dont do the snapshot unless I raise a fuss, and today I raised a fuss and he just took my paper and checked all the green boxes and said my car is fine. I told him you didnt even do the snapshot. So they grudgingly pulled my car in the garage did a real snapshot and found that my tires arent aligned. And this isnt the first time this happened another time I had a slow leak and they didnt find out oh, and I got a flat tire in New York City. I live Upstate but commute down. That day was a mess. Im beginning to see why Sears is having the problems they are having.

Came to fix flat tire or puchase new front driver side. Told need 2 new tires and alignment. So mad ....told he can not sell just 1 tire. ...going to mavis

These guys have been there for everyone over the years and hopefully will remain... great job, great service and great products

Staff was very knowledgeable and helpful

Its going out of business, so its just sad.

In and out happy with purchase

Didnt have anything I need it was told I had to go online to order very inconvenient for trying to buy stuff for Craftsman material very poor thats why stores are closing

Very clean store, got an oil change while I shopped. good service

Best 👗 I found for my night out with my husband dance all night

I had a good time, I found what I was lookingThey have a lot of nice clothes. Good salesToo. I like to shop at Sears.

I love Sears auto.. great service

Great deals. Got five shirts for 50 bucks

Simply deplorable, unacceptable customer service. Attitudes reflect as though you owe them something. This is part of the reasons why we see stores such as this shutting their doors in mass numbers. Get it together and fast Sears.... you use to be a pillar in our communities.

Purchased a tool box set online and had it shipped to the store. First set was dented. So sears shipped me another that was destroyed. I then went to return the items and got the worst customer service from the manager refunded my order but only 2 items were refunded. Thats all your going to get i guess getting what you paid is out of the question. Dont go here ever let them go out of business

Buyer Beward DO NOT purchase from SearsDont Ever purchase large appliances from Sears. I have a 31/2 year old refridgerator that has been broken since 5/30/19. They have come to repair it twice so far and it still is not keeping temperature my refridgerator compartment will not go lower then 45 degrees so I cannot keep any dairy in it which has forces me to buy a mini fridge because the technician Jeff obviously has no idea what he is doing. I tried getting the manager on the phone and could not reach him but have been told he would call me and to this day have never gotten a call from the manager whose name is Tony. I went to the store and spoke Jim Cunningham he took my name and number on 09/30/19 and assured me he would have Tony call me and at the very least he would get back to me by the end of the day.It si now 3pm on 10/1/19 no call from Tony or Jim Cunningham. I called the store just hung up spoke with Jim and he said he intercompany emailed Tony to call me today but still nothing by 3pm. Getting absolutley no where again. It is obvious that Sears appliances are garbage and their technicians have no idea what they are doing.. The entire sealed system has had to be replaced in a fridge that is less then 4 years old.Buyer beware DO NOT purchase from Sears.

Nice employees. Easy to find merchandise

Ordered on line. Speedy professional service at merchandise pickup.

Went to both the Newburgh & Poughkeepsie store locations today; employees are polite, both stores had a good amount of merchandise in them to look through & good sales. Poughkeepsie store is larger, thus roomy displays and more relaxing to shop in.

Tools on sale are a great buy 👌. I just get things I really need for the job at ✋.

The local sears isnt really worth the drive to go there..we were shopping for new appliances.there was no real sales help,no incentive to buy, no discounts for buying r appliances worth close to $4 000. We went to a store with 10% Discount for veterans and a break on delivery and installation

This is actually one of the best sears out there tbh in terms of service. Never had a bad expierence

Everything is always on sale! One of the last stores that sell basic clothing items.

Great staff. Lots of merchandise. Great sales.

By far the worst company to ever deal with. We bought a very expensive refrigerator 3 and half years ago and the compressor went on it. The manufacturers warranty only covers parts for 10 years, not the labor. The technician told me that this is a common problem that they are aware of. Instead of Sears and the manufacturer fixing it free of charge they charge the customer 600 dollars and also make you pay for a valve that needs to be installed that is not covered. Since you need to have your appliance fixed there isnt anything you can do about it so they nickle and dime you, and your forced to pay the 600 dollars. Dont ever buy a Sears appliance or anything for that matter from Sears. No wonder they are going out of business they sell garbage and do not stand behind their products now does the manufacturer which is LG. Yes Kenmore is made by LG.

Dated decor. Helpful employees.

I dont know why that store is still open no service no customers 3 workers in that store 1 looks like 80 years old i thought sears has a nursing home other 1s not really understand english. Outside the store I spy a crew smoking weed the whole store stinks. Eddie Lampert plz dont look like a homeless. Omg Im shocked theres 2019 a store like this SHOCKED Also angry on my self for stepping in there. i rather go to walmart & separately to a furniture store even Im saving money there!!!