I can only express my sincere thank you to Ben! Today I came in with my brake line and rear caliber defective. Ben went out of his way to serve not just me but every customer and worked on vehicle. He explain why three others today turn me away on Saturday. He did not and I am very appreciative of his attention to my needs. Thank you Ben! My best to you and everyone there.

I was able to get my inspection and other maintenance needed on my car. The gentlemen are very courteous, knowledgable and take the time to explain what they are doing, often you can negotiate a good price. #AMAZING!!!

Ed and his team are great! Always fits me in when I need service on my car. Ed is always honest about what I need to replace when needed. Very trustworthy!

It was an excellent service I appreciate it . Thank you!!

Incredible service and knowledgeable Team. I trust them implicitly with all repairs and purchases. Ed even made a home visit to ensure my car was safe to drive in for repair. I will never take my vehicle anywhere else and you should not either!

They were professional, honest and fast repair. Thanks for all their help!

I would recommend Monro. I think they really care about their customers, and make sure they are giving the best service possible.

Dealerships are obviously profit driven so maybe you should learn to use a wrench yourself if you want to avoid OUTRAGEOUS prices for dealership auto repairs. But if you cant or wont, for whatever reason, then these guys are pretty good alternative. The mechanic Juan is a great person and they are pretty good about same day repair.

Traveling from Maine to Florida and 4 hours in had a flat tire. They got us in right away and changed the tire quickly and we were back on the road. Very friendly, funny and prompt. Thank you!!

Did not use their services, but the staff was friendly and professional... kudos for honesty

Definitely a go to. Eddie was awesome and couldnt be happier with my experience.

Well, been to this place twice. Located on North Plank Road in Newburgh NY. If you want an oil change, brakes or tires, theyre pretty good or as good as anywhere else. But when you check in, they dont seem to pay attention to what you want. They dont seem to pay attention if you make an online appointment and explain what it is you want in the comment box on the web page.Now, I specifically indicated I wanted 50/50 synthetic oil. When I came in to pick up the vehicle, they put in the more expensive FULL synthetic.I asked for breaks all around. This is where I made a mistake. I would have settled for the less expensive mid range break pads. But I didnt tell them what I wanted. SO, they threw in the more expensive break pads. They didnt bother to call me to ask what I wanted. Even though they had the vehicle for over 6 hours. They just took it upon themselves to decide for me.Now here is the real kicker. I indicated I wanted a 4 wheel alignment. I went online a few months back to make an appointment to get it done. But they called me the morning I was to bring the vehicle in and told me that the alignment machine wasnt working. As the alignment wasnt too bad, I figured Id put it off and get it done when I needed other service.Well, they claim they did the alignment this time and charged me for it.The vehicle is still out of alignment. So, I bring it back and ask them why I didnt get the alignment report when I came in the week before to pick up the vehicle. Well, turns out the printer on the alignment machine doesnt work and I was told, hasnt for THREE YEARS!I did some research on my own to find out what is required to realign all four wheels. I can now guarantee they didnt bother to look at the specs. So, when I go back, I have a printout on what they need to look for and do to get the alignment right. In effect, Im doing part of their job for them.All in all, the brakes, oil change and alignment (which they botched) cost me $640.00.Not worth what I paid for the service I got. For minor stuff if your in a hurry and live nearby, I guess theyre OK. As long as you tell them EXACTLY what you want. But if you need more technical work? Forgedaboudit. Do some research and find yourself a good mechanic that knows your car. Or, if you can afford it, take it to the dealership. You wont get quality work at this place.Update: Well, I went back to these guys a week after I posted the previous post to see if they could fix the alignment. AFTER I posted this rating, I received a call from MONRO CORPORATE about it. So I go back and I showed them the documents I got off of the internet regarding how to do the alignment and what to look for. The guy at the counter threw it back at me and told me he knows all about what it takes to do the alignment.Well, they put the vehicle back on the alignment machine. Call me back about two hours later and tell me theyre done. I pick up the vehicle and ITS WORSE than it was before. The steering wheel is crooked when I try to steer straight. It pulls to the right even more than before.I call them back to complain. THIS TIME, they tell me they found something wrong. Seems the rear lower control arm is frozen and needs repair. So they couldnt possibly have aligned the vehicle in the fist place. They didnt ask if I wanted them to fix the problem. They just handed me the receipt (no charge) and sent me on my way. Yet they told me that there were no problems when I first went there and that the alignment was fine.Needless to say I called MONRO corporate and got a full refund for the wheel alignment.Last time theyll see me. Ill be staying away from these franchise repair shops from now on.

Quick in and quick out. Ben is a great person and helpful in diagnosing auto issues

I had a new muffler put on I was in and out not even 1 hour great place

Called today to get a quote on tires, Ed gave me a few and said I can give you a package if you can get here quick. Got a deal on good tires and an alignment but Id have to wait there, deal done! When we talked about the price at home I wrote it down, Ed you talk so fast the quote you gave me was not the one I was charged. You even said there was a $50 rebate on the tires which you didnt give me either! I will be back soon to verify the charge and get my rebate slip. But, the two guys hustling on cars were working, busy Friday.

I brought my daughters newly bought car there for the once over, check it out, make sure its safe. Ive brought my own car here many times. They discovered some maintenance issues and also tried to align the car 3 times, which is what motivated me to bring it in. They asked me if the car had been in an accident because they couldnt stop it pulling to the right. I went home, got a carfax, and sure enough it had been in an accident. Thank you guys so much. I felt like you cared about my daughter driving this car. You asked questions and answered mine. Will always recommend this shop.

Get your really great coffee, bagels, lean egg sandwich

Always Excellent service at Monroe Muffler! I trust them because I have been going to them for years and not once have I found them to be dishonest or not back the work they have done on my cars from, tires,brakes,check engine light, inspection etc. Highly recommend!

Never. Again.As its on my way home, I decided to try Monro Muffler Brake in Newburgh. I brought my new classic in, for an oil change. While there, I pointed out that the last owner had an oil change from 2015.Several months(and not many miles) later, I was doing a general inspection, prior to garaging the car for the Winter. While under the hood, I saw that the 2015 oil filter was still on the car. I called and explained the situation; we scheduled an appointment to do the oil change right.Upon arriving at the garage, the manager, Ed, had about a million questions for me, all in the vein of, youre full of it and just trying to get a free oil change. It seriously felt like a police interrogation. Ed told the mechanic to make sure he gets to see the oil filter in question, when the oil change is getting done. A million accusing questions and not once did he check to see how many miles the car had acquired since the last oil change. Having a daily driver, two classics and a motorcycle, it was not enough to warrant an oil change.After remaining polite throughout the interrogation and obvious lack of belief, the oil change was finished. I call it an oil change but, Ed seems to enjoy calling it a, pump and dump. Come on, nobody wants to hear that kind of talk, Ed. Anyway, after I sign off on the paperwork, he tells me that the oil change isnt free but, hes being nice and taking off the price of the new filter. STILL asking me a million questions, repeating himself, raising his voice and interrupting me. Why should this be free?!? was his favorite line. You make mistakes, Im sure! Were all human. Yes, I make mistakes and when I do, I own up to them. I dont even know for certain if that IS the same oil filter from before. People dont usually put dates on them.Ed started telling me everything he could find that might be wrong with the car, so I wouldnt think it happened while there and come back, expecting it to be fixed. Im not a lowlife, Ed; I dont act like one, I dont talk like one and I dont dress like one so, why all the suspicion? I stood my ground and finally, while he was going on and on about why the oil change shouldnt be free, I told him that I want to pay him and leave. He continued speaking in an impatient, aggressive tone and wouldnt let me pay and leave. I repeated that I wanted to pay him and leave, several times, myself growing irate as he wouldnt let me do so. Finally, he finishes his latest tirade and tells me that the oil change is free. Apparently, he says the regional bosses give him a very hard time about making right by their mistakes. Blaming it on the bosses is pretty weak. Monro Muffler Brake in Poughkeepsie has NEVER given me any problems(see my review of their shop), which is why I thought Id give this branch a try. Never. Again.

Fast and friendly!! I called on a Saturday and got right in! Great place!

My experience here being a first time customer was horrible! Came in for a basic inspection it took a while which is understandable when you have only two mechanics working on a Monday but the icing on the cake was when I asked the tech that was running the front desk can someone put my license plates on for me being that the car was new and I just received my plates he said strongly $20! Wait $20 ? When I just brought you business and a new customer will be my first and last they just lost a great customer not to add their not customer friendly will look at you walking in and want even say hello.

Very friendly service and they work hard to get you in last minute. The only reason Im not giving full stars is every time I have brought my car here, something else gets broken during repair. To me, that shows carelessness and on multiple occasions I have had to bring my car back to get the broken parts replaced at full price, wasting my time and my money. I realize that owning an older car comes with its fair share of problems, but the amount of money Ive had to dump into it because of lack luster repairs will keep me from bringing my car here again.

I went and got a quote on exhaust part Sunday. He gave me a quote 14 to 1,600 hundred told me the labor was not bad but the part was a lot of money. I called around the auto parts store and the most expensive was$200 5 bolt to 2 gasket on a car lift 1 hour job top. My advice get the second opinion first

All great people working there, very informative and helpful, fast service, highly recommend.

I’m very disappointed of the Service on this Store very unprofessional and Rude Customer Service His name Ned.. He needs to be trained by a Professional Who knows how to talk to customers., So, I’m coming back no more to this Store.

I had a great experience at Monro Newburgh, NY. My muffler was shot and in great need for help, they squeezed me in the same day and did an excellent job. I was having trouble financially and they gave me an honest price. Ed and Christian were Awesome. I highly reccomend

Went in without an appointment for an inspection that was expiring in a few days. Louis was very accommodating and understood my situation. He managed to fit me into the schedule and I was very happy. Great customer service and he went above and beyond. Will definitely go back there, and recommend Monro to my family and friends.Louis and Sara, thank you! 😊 Vee

Great service! Courteous and friendly employees! Been using this shop for over 10 years. Always feel like the service performed was what was needed. Never felt pressured to buy any service not needed. Have experienced times when I expected major repairs but left with very minor service because I was not taken advantage of. Ed and Chris are awesome and exhibit genuine concern for my vehicles and the safety of me and anyone else riding in my cars. Hours are great and online appointment reservation is so easy to use also. I receive an email or personal call within a few hours confirming my requested appointment.

Me and my friends were upstate for Labor Day weekend. On our way home, one of the tires ripped open on my car. We needed to replace the tire and get a realignment for the car. Thank goodness Monro was open on the holiday. We wouldve been stranded if they didnt help us! Monro provided us with excellent, fast service and kept us informed the entire time. Thank you Monro!

Ed, and the crew are great!We brought in Cherry Bomb 🍒 ourFord F-150 In need of new tires, an oil change and a time constraint. They had us out in less then two hours... and gave us an amazing deal.Highly recommend this place.

Ed and Chris are always working to get you out of here not only safely but they are always willing to work and get you the best deal. Their auto advice is always broken down into layman’s terms and easy to understand. They work with having your best intentions in mind and are one of the best and trustworthy shops in the area! Great customer service, Would highly recommend!

Been coming here for many years. Theyre always personable and polite. Service is always done in a timely manner oh, and I dont feel I am pressured into unnecessary repairs. And is always at the front of the store polite and informative, and always seems to be in a good way. It feels like an old time shop where you can come and shoot the s***.

My husband and I have come here for years and we receive the same service from day 1. We are very pleased with the service we receive here. Ed, Chris and their team are awesome. Their knowledge of cars is unbelieveable. They arent overly priced and dont try to empty your pockets. I recommend this shop to everyone.

This is a great auto repair shop. Ed the manager is top notch. Tells you what you need. What you will need in the future but makes you feel like its your decision.

Every experience Ive had here has been great. They have honest, friendly and knowledgable staff who thoroughly explain the problem and all possible solutions. This was one of the only shops in the area that would repair my custom exhaust and I have taking my vehicle here for regular maintenance ever since. I would highly recommend.

I HIGHLY recommend these guys! Honest, friendly, fast, great prices... what’s not to love?! The best part is... they really do look out for you and your best interest! Check them out, you won’t regret it!

Ed made my expierince so delightful today! Me and my boyfriend stopped in just to get a quote on new tires for my grandmas car. A few hours later, we left with 4 brand new tires that were mounted, balanced, aligned and also was able to get a new N.Y. state inspection and an oil change... all the same day with no appointment for a couple hundred dollars cheaper than what my grandmother was originally quoted some where else!! Ed made it so easy, hassle free and just was so polite, he made it personal and really connected with us which made me feel welcomed and not like just another car up on the lift. Thank you Ed and assistant Chris at Monro Muffler 5 stars and highly recommended!!!

They were great, came in around 510 PM and they close at 7:00 PM. They took care of my truck since the back left brake seized. They didn’t have parts on site so the employee personally drove and picked the parts up so I was able to get out of there same day. Handled with excellent care and the management and staff did a great job on the work on my truck. Highly respectable and highly rated. Go there to get taken care of

I use to like this place until I feel they tried to rip me off. I went in for an oil change and asked that a slight noise be checked out. I felt I had a small hole in my exhaust pipe. The man in charge told me it took a stethoscope to locate the noise and gave me a price of $1600 to replace one pipe. I was shocked! Then he told me my car was due for an inspection soon and the pipe would have to be replaced before then. I paid for my oil change and left.Since then, my car was inspected and passed. Nothing was said about any noise coming from my car and I found out there is not one pipe in my exhaust system that cost $500, let alone $1600. I will never go back to Monroe Muffler.

Let me share my most positive experience will you. I went to Monroe Muffler yesterday to have an inspection. Upon pick up I was told I needed a repair. A day later I brought my car in expecting to leave it over night. I received a call less than two hours after dropping the vehicle off saying it was done. The entire atmosphere at the service station is nothing short of exceptional. From the very friendly gentleman at the desk to the quick and competent completion of my car. I would recommend this place very highly. My wife and I intend on going here for all of our automotive needs.

My City inspection was past due, but I was busy in Saturday I could not do it, Sunday Morning I call Louis and he was kind give me appointment, when I was there they was very friendly and my car was done with in short time. Next time I will go there for my Car work and I recommend to visit the place, they have also $19.99 oil change,

Brought my Toyota in for brakes. I had just had the “21 point inspection” done at my dealership and they somehow missed that my brake pads needed changing. As a result, I needed front pads and the rotors. Monro Newburgh gave me a very fair price and my car was made safe right before this season’s first storm. My family is very grateful. Thank you Monro Newburgh!

I went here for the first time with my Chevy spark and was pleasantly surprised they had my filter in stock. The customer service was great, and a very friendly and welcoming environment if you have to wait for your car to be serviced. Overall 5 stars! Thank you so much!!

I was driving to a dance competition and got a flat tire on 84. Lou and the guys at Monro were able to get a tire and replace it immediately so our trip would not be delayed any further. They were kind and very helpful!

Excellent mechanics, I’ve been here multiple times and have never been disappointed. They do offer military discount as well. Good quality work and very flexible. Just come see for yourself . 💪🏾👌🏽

So I had an incident a few months ago. I was visiting some friends at college nearby. Happened to get a flat, tried to put the spare on, but the security lug was way over tightened to the point where only the air-drill (not sure what its actually called that they use to remove lugs) could get it off. Managed to make my way over to the Firestone across the street and asked of someone could just quickly pop off the lug (which literally takes 5 seconds) and was refused by the rude, nerdy guy in the front who looks like he never drove a car before (still mad at him, dont mind me). Went over to Monroes, was pleasantly greeted, they took of the lug immediately and I had them patch the tire up, which they finished by the end of the day. It was quality, cheap and timely work. I tried to give the guys a tip for saving my life since I was going to have a 2 hour drive back to PA so I could get back to graduate school... They refused to even take a tip and wishes me a Merry Christmas. All great guys, would go back there even if the prices werent so reasonable.

I recently had to get new brake pads, 2 new tires & inspection which after I paid I went home and did some research because the price seemed high, after doing research I unfortunately noticed I was completely ripped off & if I went somewhere else I would saved about $220. The manager Ed will talk with you and make it seem like he is giving you deals by giving discounts but in reality he is not. When I went to pick up my car they said they couldnt do the inspection because the NY State site was down, which was fine I had no problem bringing it back. A few weeks later I brought my car back for the inspection as well as the oil change & when I picked up my car my oil change stat was not reset and there was no windshield fluid. Everywhere else I have been to get an oil change they have always reset my oil maintenance stat to 100%, add windshield fluid and show me the changed oil. When I called to ask about this, Ed answered the phone and said they charge extra for wind shield fluid and they will leave it up to the customer to reset the oil maintenance stat. I then explained to Ed that other places I have been have always reset my oil stat to 100% & windshield fluid is included. Eds response was well you dont get the customer service you receive here and then hung up the phone on me. Im sorry but what good customer service did you provide for me? Where I usually go to get my oil changed they show me they changed my oil, fill up my windshield wiper fluid & reset my oil maintenance stat to 100% for $15 cheaper. Now that is called GOOD CUSTOMER SERVICE! I will NEVER EVER go back here.

I have been with Monro Muffler for years and have always been treated with respect and never taken advantage of like some places. Ed has been my go to guy from the beginning and I have no bad experiences with the staff at all, theyre all great!Service times are not very long and they communicate with you during the process of you being there. I absolutely love the customer service that I get from the crew at this location!

Great experience, Ive been a customer for roughly two and a half years. The staff is very welcoming, any questions you have they do their best in getting the information for you. You know its a good shop when the show you exactly what is wrong with your vehicle!!!! Dont waste you time going anywhere else these guys are the BEST!!!!

While this establishment claims to follow COVID-19 precautions, they do not. I took my car in for an inspection -- this being the second place I tried to get an inspection because the first place I went had unmasked employees. While I was waiting outside, I noticed an unmasked customer was permitted to sit in the waiting area for an extended period. Then, an unmasked employee drove my car out of the garage to a parking space. This was my first and last time here.

I’ve been servicing my cars with Monro Muffler in newburgh for almost 15 years. Ed Felix and his staff are always professional and polite. They always have the best interest in mind when it come to there customers and their repairs. Ed will always give reminders to certain up coming car repairs, but never push to do more than what is necessary at the time of your visit. Ed will always help his customers with possible discounts when he can, which is always appreciated!

I absolutely love Monro. Ed and his team are the best. I have been dealing with them for close to 8 years and they have always given me the best advice for my cars and great service. They definitely are my top choice for all my car service needs. Great Job Team!

Chris Pinto, the Service Manager, and the team went above and beyond with helping us! We encountered some car problems while en route to our home in CT and came across them by accident. Even though we arrived close to their closing time, they stayed and got us out of a jam, even though it became past closing time. They never made us feel like a bother, but they genuinely wanted to help! And they did! If only we lived closer, we would definitely return to them again. Meanwhile, we would very highly recommend them!!

I came in today to get a transmission oil flush🤦🏽‍♀️ I was taken very quickly and the customer service was IMPECCABLE!! Not only do they do the job that was scheduled, but they also check your car for any other problems. The workers are awesome!

Chris and his team were excellent! I came in just as they were closing because I heard a grinding noise coming from my left rear tire. He was patient and kind for taking me in last minute. Even though I had just been to my local dealership in CT that did a full check up of the vehicle, they failed to mention that my break pads were worn. I came in and Chris and his team noted the issue within 5 minutes and took my car in right away. The break pads were worn down so severely that my calipers needed to be replaced as well. They were determined to get me back home safe and sound. Thank you so much! Definitely recommend for emergencies and any regular car needs, prices were excellent too considering the damage needing to be repaired. They worked quickly and efficiently and had be back on the road in no time.

These guys are always great. Been coming here for the last 2 to 3 years and never had a problem quick Service and always kind individuals to help you. I never feel worried walking into the shop Id like to going to try to sell you something that you dont need honest guys keep up the good work

Fantastic service! I came in for the first time for an oil change on a very busy day and they took care of me right away. Everyone was extremely friendly and helpful. Monroe Auto is my new go-to place!

Eveytime I come they’re very welcoming!! Great customer service and always looking out!! Great deals and professional work!! Chris and Ed are always very honest and only recommend what is needed!! Only place I go to around the area! Flexible with scheduling appointments and will work with you. Highly recommended!!

These dudes are awesome. They were quick and had a lot of knowledge about everything. Recommend but didn’t try to sell. Will definitely go back for future services.

Inexpensive and thorough. Extremely friendly service and open til 7, which is needed if you’re working late and need your car serviced like I was. I appreciate the kindness at Munro in Newburgh!

Monroe Auto Services Center offers oil change, tire rotation, minor repair work. Can make appointments, and also accepts walk in customer. Can be short handed at times. Accept all major credit cards, cash all ways excepted. Has a small waiting area. Unisex bathroom.

Ive been going to Monro Muffler Brake & Service for over a decade. Ed, the manager, is knowledgeable, professional and courteous. Ive never had a poor experience bringing my vehicles to this location. Ed always gives me the repair price BEFORE any work is done. All the work is done right the first time. I see walk-ins all the time asking for an oil change or an inspection. Ed always tries to accommodate them, but this is a busy shop. Call first and make an appointment and you wont have any issues. Great shop!

Came with an issue with my power steering . They were able to diagnose the problem within minutes and gave me an excellent deal on repairs . In and out in less than an hour alongside excellent, friendly service made me a very happy customer 👍🏻👍🏻

Great place. I went there with someone getting work done on their minivan. Ed the manager their was amazing he is so helpful and informative. I definitley will be going their for my mechanic work.

This Monroe location is by far the BEST. Top of the chain for many obvious reasons. For example; their amazing prices, I mean getting an oil change is cheaper than my lunch...say what?! And there customer service is excellent, they are such friendly faces and will always remember yours. Their knowledge is also always backed up by experience and has never done me wrong. Overall, I highly recommend this Monroe location. Heck I dont think Ill ever go anywhere else.Side note: Chris, who typically greets at the counter, is one of many great employees at Monroe who can seriously make an oil change seem like fun. He entertains customers who wait and the time goes by so fast! Give the man a raise and an A/C already!

Monroe is the best place to go for oil change. I use to commute to the city to get my oil change but ever since I took my car to Monroe I don’t go anywhere else. Thank you so much guys for letting me know if there is something wrong with my car even though I only bring it for oil change. And I have recommended a lot of people to your place.

These guys are the best! Theyve been my go to auto mechanics for at least a decade. I trust them and they have always been easy to work with. Highly recommended!

BEWARE!! My mother in law came here to get a new exhaust and an overall tune up on her car. Car was running perfectly fine. When she got the car back it kept stalling all of a sudden. She brought it back here again and they told her the engine was blown. How the hell did that happen?? The engine was fine until she brought it here. Do not go here! They lie and they do not own up to their mistakes.

This place exhibited the highest standards of customer service and satisfaction. The absolute best

Monro in Newburgh is a 5 star facility. I have been here numerous times and always great service. The manager Ed is awesome at what he does. Will always come here when I need work done !!

Ive been coming to Monroe for the last 5 years with my car and they always do an amazing job!! Ed always recommends what is best to preserve the life of my car! I will continue to come here to keep my car on the best shape possible!!

Fantastic experience from start to finish. Manager Lou was so helpful and informative. Will definitely be back!

I never write reviews but this time i felt it was necessary to do so. I first went to Firestone across the street because the guard underneath my car was dragging on the road. I told the guy what was wrong and was looking to see if i could get it fixed and he said due to the fact that it was so close to closing time “there was no way” they could fix it even though it is most likely an “easy fix” and he didn’t even look at my car. I opted in making an appointment. As i started driving home i decided to stop at Monro because it was on the way. I said the same thing as I did in Firestone and without any hesitation they told me it was no problem and that they would take a look. Just the fact they were even going to look at my car made it a much more pleasant visit. They fixed it within 10 minutes and I decided that since it was such great service I made an appointment there for the following Saturday. Highly recommend

I always come here whenever I have any issues with my car. They have not let me down so far. Today I brought it in because I had an accident a few days ago and brought it in to fix it. It was an emergency. Brought it in the behind the desk guy was very nice. Heard my story as to what happened and went to work on finding out what needed to be fixed.. Told me what I had to change and how much and if I was gonna let them fix it. I was going to say to yes either way because I know that they do good work and I know I can rely on them. Cause in the past they have helped me a lot. I left my car cause he said it would take 2 days to fix it. I get a call after like a few hours and he tells me that it’s almost ready they’re doing the tire alignment right now. I was very shocked that the car was ready in a day. The car is a daily driver so I needed it for tomorrow to go to work. I could’ve gone to a closer shop but I didn’t feel comfortable having someone else tinkering with my car. So I decided to have it towed here because I have no complaints when it comes to their work. They have great customer service and great outstanding work. I could keep going and talking how awesome they are. Like o said they have helped me out in the past many of times and I always get my oil changes done here. Very reliable and the front desk man is very very nice and explains in detail what needed to be done and will also tell me If o need something done in the future. I give them 5 stars. I will continue to be a customer here.

Great customer service. Chris was super helpful and fixed our problem within 5 minutes. Since it was an easy fix he didn’t even charge us. Would come back for any future car issues!

$40 to handle a screw in a tire is excessive. It included a charge for balancing the tire which they did not discuss with me. Ive had about a half dozen nails or screws in my tires over the years. I wasnt expecting anything for free but this is the first place to charge me and they had my car in there for 45 minutes. Every other place had the car in for 5 minutes. Not sure what they were doing in there, why they needed to balance the tire, and why everyone else felt it was such a small job that they didnt even charge for it but this place felt it was worth $40. The screw was in the center of the tire not even a side wall or anything. Summary: took a long time, provided services not discussed, charged significantly more than anywhere else for a basic service that most places do for next to nothing.

Very friendly and squeezed me into an inspection very last minute. Had a family emergency, explained and they got me in and out right away. 10/10 stars wouldnt do the justice. Recommend for everyone. Thank you Lou.

First time going to this location but extremely happy with crew. Made the appointment for my inspection was in and out quick!

My wife and I have been using this shop over 10 years. Ed and Chris are excellent as are all the shop staff. They get you in and out quick and let you know of any issues that need to be addressed with no pressure to get the repairs done by them.

Even though i was late for my scheduled appointment they still fit me in same day within that hour and got me out within the next hour. great place to come if you’re new with cars. i always feel good about bringing my car here.

Been coming here for over a year, Everytime has been good quality service. Havent had them try to recommend work that doesnt need to be done like other shops do. Definitely recommend to use them.

My service at Monro was great. Ed was very helpful in not only taking me in for an oil change on a tight schedule but assisting me with other issues my car had. Ed was very honest and informative and I’d recommend this shop!

$17 for an oil change? Seems like a real good deal to me. The women that did it was real nice too

I’ve been a customer here for several years now and I must say that I honestly have no complaints. They always manage to get you in and the customer service is great. Speak to Ed complete gentleman!

Ed and Chris are awesome! Monro in Newburgh will provide you with a great customer experience and top notch service at reasonable prices. I travel 30 minutes out of my way to service my vehicles here. Thank you guys!!

Ive been coming here for years! Oil changes, brake services and inspections. Ed and Chris at the front desk are always helpful. The guys are great!

No complaints!!! Great service and great customer service. I have been a customer at this location for over 5 years and would definitely recommend Monro Muffler Newburgh as your go to for quality service.

Always a great experience at Monro! Ive been going there for a few years now and Id never go anywhere else. They dont rip you off! Ed is the best!

My wife and I always have a great experience. We’ve been coming here for the past few months. The service is great here especially from Ed and Chris. This is the spot we come to for all our repairs.

I was visiting the Newburgh and Beacon area from New York City yesterday. During my drive up my car started to have a clicking noise. I searched everywhere in the area and Monro was open on a Sunday with the best reviews around. Chris moved my car into the garage and before it even went on the lift he knew exactly what was causing the problem. Can’t speak highly enough of Chris and the shop. Very friendly, and clean! My go to shop whenever I am in the area. Thanks so much!!!!

Good guys and great service. Open honest workers will show and tell you whats wrong with vehicle and proper maintenance. Good prices.Ed Felix and his team are great.

Left my car for service. Had to order parts. Gave me the car back with a check engine light that was not on when I brought it in. They couldnt figure it out and had to take it to the dealer and pay $200 more to get it fixed. Also the dealer said they didnt change the parts I was charged for. Never gonna take my car here again. They are a sham of a shop.

Always really friendly. Never spend more than an hour here. Fast, professional, accurate, and always looking out for their customers. Would highly recommend.

Ed the manager is always very pleasant when I go there. They do there best to get you in and out in a timely manner whether or not you make an appointment.

My service with Monro Muffler has been stellar over the years. Theyre reliable, fair, and extremely trustworthy. I highly recommend their services for your family.

Eddie is always very helpful. He always treats us well. We have been coming here for years and are always very satisfied!

My car recently overheated on a trip home and I stopped in to Monro Muffler Brake for help. Even though it was almost closing time, Chris and Eli kindly took the time and helped me to diagnose the situation. Ed has been a great help in facilitating the repairs and logistics as I live out of state. Highly recommend!!!

Quality service & friendly staff is what keeps me coming back to Monro. Never had any issues with the services I’ve recieved. Easy in, easy out. Just great👍🏽👍🏽

I had a great experience! Chris was very helpful with explaining details about my car. I would definitely come back!

I have been an extremely satisfied customer at Monro, Newburgh for 10 years. The customer service from the front desk to the shop is consistently top notch. Ed and his staff keep me safe on the road.