Really friendly customer service really helpful and song full in solving an issue with a battery they did not have the size battery I needed because the car was too new so they got me a battery that was equivalent and got me at a good price very real nice people

My online order said delivered but I checked the camera and there was no delivery at the time they claimed the other 3 stars are Bec I do like the place and they are very helpful and professional

Was there yesterday tried to make a commercial purchase the girl that was in The back where the commercial counter is was ignorant will never use this store again

It was a good day the people were nice and caring they are efficient and there business

Store could be good but dont go here to drop UPS packages. They told me they couldnt guarantee the package would be picked up anytime soon. They told me to go to advance Auto parts new windsor instead. I went there and then they told me they dont take UPS packages. So I called this store and they told me to come back and that they would try to take it. Why even bother accepting ups packages? I think its just some scam to get people in the door.

Poor service, not engaged or helpful. Only one person on register

Not very nice customer service he new we needed help with a light bulb then proceeded to tell at us be cx cause they were locked an we ripped it off he knew .because he said to us I could have gotten that for you .well he should have already k nm ow it was locked we asked himnif he know an his answer was yeah .just ask next time .well. there wont be a next time we will go to auto zone sorry not sorry

Went there yesterday and had the worst experience ever. I will never step foot in that store again. Staff was rude and non helpful. Watched me struggle to find the headlight i needed. Watched me struggle to install it myself in parking lot. Nobody wanted to do any work! Charles very UNFRIENDLY! NEVER AGAIN!

Good all around parts, told, accessories.. special orders come quickly.

Fast service.

My car battery needed replacement - car wouldn’t start but once jumped it would run until I shut it off. Called the store on Wednesday night and asked if I brought car in at 730 next morning and purchased the battery could they install. Gentleman said yes, so I ordered battery online for next day. Thursday morning after my husband helped me jump start the car I go to the store and young man at counter (Steve?) said he was by himself so no way could he install battery until 10am when another employee arrives. I understand that, though was disappointed since I did ask specifically the night before. I sat in car until 7:55 figuring what to do, and went inside to cancel my order. Lo and behold another employee had just come in and was signing in on the computer. I looked right at the man and said please cancel my online order. He didn’t say anything, hit a few keys and said okay it is cancelled. As I turn to leave he says softly have a good day. I don’t appreciate being lied to!!! Just say can you wait until 8am when help gets here, and I would’ve been fine. I called Firestone and they took me right in, installed the battery and now I’m on my way to work!

Horrible management, I could never speak to the manager, i always had to deal with GINO VERY RUDE, VERY UNHELPFUL, VERY NON CARING about customers like myself, he argues back, I tried being respectful with him knowing my situation on the part, he did not let me return a defective part for $200 of my hard earned money, If you plan on getting a return do not go to this place. HORRRRIIIBLEEE Experience. Please do something about GINO.

Great place for all things automotive

Horrible customer service! They sold me the wrong part yesterday. I went back today to exchange the part and refused to do an exchange because I misplaced the receipt. They are so incompetent that they cant even look up a part on the computer that does all the work for them. All they have to do is type in your car. Yes I definitely gave them the right automobile information. Good thing I looked up the correct oil filter before installing! Go to autozone. The managers there always do exchanges and returns no problem. The one manager there will always give you a %10 discount if they gave you the wrong part or they dont have it in that store! I should have gone to Autozone on rt 300 to begin with!

Had an incredible experience recently w/ the staff recently. Very helpful, these guys aim to please. I needed to swap out a failing (failed) battery for my motorcycle and they made the transaction super smooth considering I didn’t have my sh*t together. Thanks guys I’ll be returning in the future!

Good service

Helpful place with a good selection. Its a hub that supplies most of the local stores so they generally have things in stock. Theres also the benefit of a few of the workers are enthusiasts so they actually have a decent idea what youre talking about or looking for, its a refreshing change.

I purchased LED brake lights that was required for my 2011 BMW 328. I’m still getting right and left lamp malfunction, but the lights work and do not flicker. So I went back to advanced auto parts and was told to purchase load equalizer LED, which the gentleman explained why I might need it. I asked if he can assist me or show me where I can possibly install them. He told me that he was going to take care of a customer behind me, which I understand. So I waited and he never came back out to help me. I went back in to check if he was coming but now he was helping someone else. If you promise to help a customer because was confused help. Don’t just sell a product and expect everyone to know everything. I’m still learning to DIY. I’m very disappointed.

Great service got everything I needed,,

Bought a wire adapter a day before and did not use it and was told no returns on electric items . Was so mad that I just threw the adapter in the garbage outside of the store

Never a problem here, always have an online coupon too. If something needs to be ordered its there the next day, Everytime. Polite staff too, not like the dead eye morons at some other part Zones around here. They also understand that the customer in front of them is to be prioritized over the one on the phone or the one returning something. Must have a good management structure cause these young men and women are great every time I go.

I wish I couldnt even give it a star. Worst customer service ever. I bought ramps at this location. Was told directly by the associate that returns CAN be done and to just clean them off if I ever needed to, along with bringing back the receipt. I did just that because they were a lot smaller than I needed. Proceeded to bring them back UNUSED, manager on duty didnt bat much of an eye except to say, tools arent returnable. Also, the associate that was now caught in the lie tried to point out some dust the ramps picked up, you know, being on the floor and all because theyre ramps? As to the reason why they couldnt be returned. It was obvious the guy was new.Tried to call customer service, they couldnt help much, though they didnt agree that the ramps were tools. They operate in a grey area they say. Just tried to escalate to the store manager who also didnt call me when customer service said he would. Not chasing after these people, just will make sure everyone knows what garbage this store is.Case and point, these guys lie straight to your face. Dont expect to return anything at this location because if you try, you will be turned away. Need a parts store? Go to Autozone. They actually stick to their word.

Contactless pickup of parts

Knowledgeable staff, and wide part selection. Need something they dont have, usually in within 24 hours.

Great service, very knowledgeable, and they always have what I need! The crew at the Norh Plank Rd. store in Newburgh, NY is the best!

New to the area and this place is around the corner for me. First few times I went in people were nice and helpful. But I went in at 6pm on a Monday and asked if they could check my car for an engine code. They all looked at each other untill one of them said it was to late and to come back the next day before 4pm. That didnt sound right to me. So I drove further to auto zone and they came right out and plugged into my car. Took 5 minutes. Looks like Ill be driving past this place a lot.

Always have what I need. Staff is very helpful, make sure you get the correct tools / parts

This place is great theyre always willing to help. Couple of weeks ago I bought a battery and a new alternator and they automatically carried them out to my car. I went back yesterday with the core from the alternator and after two weeks they still remembered me as soon as I walked in. Today I bought wiper blades and when I went back to have them installed, cuz I couldnt figure it out, they took no time to hurry outside and put them on for me it was great.

I counted five employees but waited 10 minutes to be helped.

Very nice employees. I ordered online and they never pulled my order until I got there (they had plenty of time, I picked it up 2 days after ordering). If I wanted to wait, I would have just purchased everything in the store.

Great prices and friendly workers

Tyler and Anthony were very helpful in diagnosing and replacing a bad car battery. Great service.

Very acomidating

If they dont have your part, theyll get it reasonably quickly. Best bet is to always go to the website first. You can even pay online, and pick up the part at the store of your choice.

Just dont get refurbished parts from here they break a couple days later other than that its great

They are ready -- possibly before you are. Also, they sold me car parts. It was a good thing, because with needed car parts that day.Thanks, Advance. I knew youd be ready!!!

Great auto parts store where all items are marked at great prices.

Nice place

Gino who was helping me choose to answer a call and put me to the side that I had to wait for another person to help me.

Guys were friendly and extremely helpful.

Reasonable prices and they can get it if you need it

Never had a problem with this company! I’m very pleased

Good customer service always finds what Im looking for. Long wait if theyre busy.

They had the brake parts I need when no one else did only thing check them before you leave some were wrong but they where very friendly and helpful

This is my main AAP. They have always been very helpful and even find parts I need other competitors couldnt. Even if there is a problem they always tried to fix.

Good place to buy many parts for your car.. They change car batteries and check Engine light for free.

Great service

Top notch sevice. Ontario even hesitate to go they have what you need.

They have some guy Paul, I think he is the MGR. Absolute gentleman. Polite and knew his stuff.

Fast service and very helpful in the part I needed

Staff courteous, management driven, bad eggs do not last long

Friendly professional staff

Semi knowledgeable staff customer-friendly

Computers down. No one knew anything

The staff at the store is very helpful

Staff knows what theyre talking about they do free code checks and let you know whats wrong which is very helpful so this way when you go to your auto repair place you know youre not going to get screwed over as far as price is because you have an idea whats already wrong

The guys where very helpful

Sometimes more expensive than auto zone but AutoZone has awful customer service and never physically confirms that they have the part you need.I always regret not coming here first.

People Working there not so Nice.Prices High.Will not go back.

Helped out alot

Good

Great service

Usually finds what i want.

Ahhh

Very helpful!!

Great service

Parts

👍👍

Great place that has most everything you need

Well