Sofia was FANTASTIC! Super helpful with her answers and even offered to help me with my phone and downloading apps! This is the kind of customer service that keeps customers coming back (Customer Retention). Thanks Sofia! Great job! Really appreciate your help!

Sofia helped me get a unit she also helped download the app. She told me step by step on what I should do

Sofia is so helpful, sweet and very efficient. She is wonderful! Great customer service support! Thank you for all your help!

Sophia is the best! Went in to make a payment and she made it super easy. She also has a great attitude. Thanks Sophia 😁

I had the best experience for my first time renting a storage unit. The staff was very knowledgeable and very polite. Sophia was helping me during my visit and her Efficiency and ability to transition from one task to another was acceptable. I’m very impressed in what I see

Having never used public storage before, I had a lot of questions from signing up to checking in. Sofia was super patient with my early morning phone calls and when I walked in with more questions a few hours later she greeted me with a warm smile and the most helpful attitude. She guided me through the entire check in process and helped me find storage space that fit my needs and my budget!!! The place itself is very clean. And the monitoring system adds a sense of security. Thank you Sofia!!

Sofia at the front Desk is awesome, My helpers lost the key to my lock and I almost made the mistake to attempt and cut it off myself(apparently would have been evicted). Sofia, explained the correct process and arranged for an authorized manager to remove the lock and called me as she said she would when it was completed. I did have to buy a new lock but that’s understandable of course.

Excellent service, especially from manager Sofia. Would recommend

Sofia (on-site) helped this stressed-out, overworked, scatterbrained, menopausal, annoying client, AFTER dealing very patiently with another Karen (though I was just dumb but tried not to be rude) She was patient, kind, reassuring, and spent hella time helping me figure out some stuff. She is good peeps.

Sofia is the best informed me a lot about the space I needed also so friendly nice

My parents got a storage and Sofia was the property manager and she was a great help to them. They enjoyed her professionalism. We hope to see more of her and her service soon

Sofía helped me with the app . 10 stars great person

Sofia helped me find the best deal

Sofia at the front desk has great customer service and helps me whenever I have issues at public storage.

I would like to provide my highest recommendation to the property manager, Sophia. She was wonderful and made the whole experience seamless and pleasant. I had initially booked online and then was directed to a call center agent who recommend the wrong size locker for my needs. Once I came to the site I realized it would not due and Sophia worked with me to find the right unit and gave me a great deal. She also contacted me to tell me that I did not properly lock my unit. She was the reason why I gave this storage unit 5 stars.

Sofia was super helpful with me needing help with my code .great manager

I have been a customer at this Public storage for a while (sorry for the late review) and have experienced excellent customer service. The property manager Sophia is very helpful and accommodating. Keep up the good work.

Sofia its the perfect customer service representative, nice person!

My aunt rented a storage over here, and Sofia was our property manager and she was such great help and the customer service is amazing

Sophia was very nice and so helpful. She has pretty eyes .

Sofia was generous to help me out in sorting out my inquiries

The hours have changed, and now i only can get to my stuff only 2 days a week, or loose work time. This is not right and very inconvenient. Time to move out to a none public storage.

Sofia helped me request lowering my rent .thank you

Sofia was great and a lot of help, Thanks

Sofía helped me with the auction unit . 100 stars

I was scouting storage places in general, and Im more than happy that I ended up choosing this Public Storage location. I had an initial call with Sophia to let her know what I was looking for, and she was very personable, knowledgable, and to date has been wonderful to work with. All the employees Ive interacted at this location have been fantastic!

This place is great I especially like coming here because Sophia always helps when I need some thing and she’s very polite and professional as well.

Great experience working with Sofia. She helped me with the troublesome website completing the rental process and checked us in. Awesome job. Well done Sofia and thank you.

Sofia has great customer service she is a great asset to public storage ive only been in the office once since i have been renting my space and she remember my name without looking it up give her a raise $$ shes the bomb dote com

Thanks to sofia, I was able to do everything easily. I was moved by her kindness. Thank you.

Excellent and friendly service!

Sofia the manager was a great help, I came in to get boxes and she told me what size is good for what items . If I ever need storage I will sure go back there

Sofia is very helpful and great

Sofia was great in getting us all set up for storage, helpful and sweet! Everything was easy-Thank You, we really appreciate service.

Sofia was very helpful

Great customer service helped out perfectly and professionally! Highly recommended to come here Sofia will certainly help you get the storage you need

Very professional ifelt secured in our decion making. And would like more people to learn from a woman like her. Not to mention very very very Beautiful inside and very outside hope to continue our relationship thanks public storage for having my first experience Great....

She is the best always there with a smile and will look out for you and your stuff is no doubt safe in her hands bringing that feeling of just a couple of old friends bonding with one and other bringing the overall environment just as comfortable as if you were at good old grannys house.

I am very happy with Sofias help with getting setup for some temporary storage space! Sofia happily answered all of my questions & is very courteous! Did I mention cheerful too? I would highly recommend coming here if you want to be treated well and reassured about the location, process and amenities!2 Thumbs up for Sofia!!!

Sofia rocks she helped me out. Very professional attention to details was amazing

Stored her for a years great customer service by sofia

Great manager Sofia

EXCELLENT CUSTOMER SERVICE!!!!! The manager, Sofia at this location is so incredibly professional, helpful and very kind!!!

Sofia was super helpful AND patient while we were deciding what unit would be best for us. She was personable and made it easy to want to do business with Public Storage. Great customer service is so important.

Sofia is good at what she does . If you need storage come to her

I was able to work with Sofia, and she was helpful, personable and speedy. I am so grateful to have her help me out. Come by for great service and a helpful hand.

Excellent customer service. I will definitely recommend this place for any storage needs

What can we say, Sofia is a wonderful person and a great manager . She is always there when you need Any help with paying my bill or if I just need help with any issues that come up. There’s been numerous times that I’ve needed assistance and she’s always been a listening ear, with solutions to follow. I honestly can not say anymore good things about her. With all of the different storage companies and places to turn to, I’d always recommend this location just because of her!

This storage agent is so kind and very helpfulIm really happy with this companyThank you so much

Sofia was an amazing individual, and helped me out with the entire process. Its truly refreshing to have someone put in so much effort, just to make your day/move easier.

Sofia is the BEST!!!!!!! Easy to work with, Great at what she does.

Sofia was awesome, great customer service, very friendly, and informative. She went above, and beyond to accommodate me. 👍🏽👍🏽👍🏽 I recommend Public Storage, and ask for Sophia she’ll lead you the in the right direction.

The office staff Ms Sofia, was very professional presenting the products and services and was also helpful in showing me the actual storage lockers. She is truly an asset to the company and its mission of good customer service.

Great experience and wonderful customer service. Sofia is very clear in explaining the policies, etc. Easy to work with. You will not regret the services. Highly recommend!

Sofia the manager is awesome! Best customer service is always given when I drop by. Highly recommend coming to this location!

Stephanie was great and very helpful ! Thanks :)

I went today around noon, and I have to say that the service is quite marvelous. The lady that accommodated me was an astute receptionist named T.K.. She got me through the process quickly, and skillfully. The whole process took 15 minutes, with some fun chit chat to keep me distracted from my money being stolen (she told me to take the online deal, but my phone service was bad in the area). Anyway, very satisfied, even without the online discount. If youre in the area, or visit enough to consider storing at this location, I highly recommend.

The manager Sofia is so nice and respectful. She helped me with storage .

Sofia is the best. She is always very friendly, she has great customer service. Always going above and beyond.

Sofia has prefect customer service and always there to help .

This review is long overdue. Jennifer made our on-boarding experience hassle-free. She went over and beyond to ensure we get the correct discount (even though we reserved it for a different price). 5 stars for her work. Also, when we checked out, our experience was hassle-free. I do not remember the name of the lady at the front desk, but she was also very respectful and customer-focused. Thank you all for ensuring a smooth experience renting your storage.

Sofía has good customer service

Please go see Sofia. She has excellent personality, beautiful, very respectful, polite, friendly and Very helpful. Thanks go Sofia.

Sofia is a Super boss, my experience with her is always a very professional experience. She is very helpful and is always there to answer my questions concerning my unit. Theres not enough stars on this page for me to rate her location. Thanks!!!

I really appreciate the customer service at this storage facility. Sofia is always very sweet and makes me feel comfortable to speak with her. I see her most of the time when I am there and she always says hello. All my childhood things are stored here and because of her I dont worry about these items so much. Thanks girl!

I had no problems while renting out a unit at this location. (Store# 27265 Newark)I have been helped by Miss Alice, she was very attentive and polite and made the moving out process a breeze. Thanks again Miss Alice and Happy New Year!

Very helpful in helping us find what we were looking for service with a smile

Great experience! Sofia is terrific and very helpful. Glad I came in, I was planning to go to another storage but Sofia convince me to rent here. Highly recommended!

Ive been storing at this location for almost 2 years. Ive been a customer of PS for 5 years now. In which I experienced different kinds of managerial service from other location. By far, Sofia has offered me great customer service which is probably why Im still at her location. I would highly recommend anyone who have future plans of storing to store at this location.

We had a very easy time getting our storage unit at this location. It is very clean inside and Sofia is extremely accommodating and friendly. You can’t beat their prices!! I highly recommend this Public Storage location!

Safe and secure. The manager Sophie is always helpful and really goes out of her way to make sure you are taken care of. Thank you!!!

I have been a customer here Public Storage for 6yrs and have always had no issues or any problems. The Manager Sofia is always very helpful with any needs I have and a pleasure everytime I come in. Love her !! 😍🙂

We dont have a unit here but love coming here to pay with Sofia .she us the best

Stopped in with my fiancé today to look at units. Travis was very helpful and showed us a few units until we found one that was perfect. They have good rates and awesome service.

I came into the office to get some information and Sofia the manager was great and helped us with all the details we needed . She is amazing at what she does .

The manager was very friendly and my checkin and checkout process was fast and easy. I recommend this place.

I would like to commend the manager at this site, Sofia, on her amazing customer service. Ever since we have been renting our storage unit here Sofia has always been so friendly, kind, attentive, and knowledgeable in her area of work. Any time my partner or I have any questions she is always there to answer them. Thank you Sofia for making our experience with Public storage a positive one!!!!

Sofia was great. If I need a storage unit again Ill definitely come back here.Also a plus side, the office is air conditioned.Downside, no golf cart! Give her a golf cart or at least a Walmart scooter! :p

Sofia best costumer servise friendly and very profesional

Sofia was really nice and kind!

Just got a unit . All thanks to Sofia, very helpful. Really good service too thank you ...

I was in need of a storage space by this weekend and was glad I stopped by here to inquire about vacancies and prices. Adam did a professional job telling my options, the prices and payment schedules & finding the right storage space. Plus he handled all the financial and agreement paperwork quickly and accurately. I appreciated his help and highly recommend this Public Storage location.

I always pay here as Sofia is so great at what she does . But I actually don’t have a unit here .

Sofía is great help, she helped me lower my rent and that’s why I’m still here

I just moved into my new storage unit. Oh my God. Sofia was the lovelyest most prompted informative person Ive ever seen at a public storage in my life. and swiftly got me up and moving to my storage. By all means be sure to have her help you settle in.

Sofia is awesome. She is damn damn fast and accurate in taking all of your needs and questions. She is really fast in handling 2 customers at a time with great efficiency... wow, I would definitely recommend this storage

Sofia helped me paying my monthly storage fee she is so pleasant and friendly .

Because the good costumer service I got at this location with Sofia and a convenient location I chose public storage

My experience at Public Storage was safe and clean. Everyone was helping and kind

They close at 5pm on Saturday! Thats right! Sometimes you can get your stuff! And when they are open, theres frequently no one in the office!

I have been storing here for over 6 years and I love it here because every time I come here Sofia is great and wonderful. Always greets me with a smile . She answers all my questions and boy I have a lot of questions . I even at times pay late and Sofia understands my hardship and listens to my problems . So if you need storage and great customer service come to public storage and let Sofia help you

Sofia is a great property manager, she is always greeting with a smile and is always there to help. Better then I’d say 7/8 of average employees.

Thank you for your opportunity to store my belongings and allowing me to remember that my truck and tools are already insured together so to separate them would be redundant thankyou Sophie

Excellent service, Sofia is friendly and professional.

Sofia was amazing and helped me get perfect unit at good price.

Sofia is amazing! Anything I ever need she truly goes above and beyond, great customer service and location!

Great experience at this location with the help of Sofia. Amazing customer service

Great customer service by Sofia . She is the best manager . Always stays smiling

Very good customer service, easy location just what I was looking for.

This location was the cheapest in the area . The process to get a unit was very easy and fast . Sofia was great and always has my info up quick when I pay my fees . She is very nice and friendly, customer service goes a long way !