The owners make a habit of lying about their western union being out of service just so they dont have to process money transfers. Once, I called there and asked if it was working, was told yes and when I got there and askedabout it, I was told it was down again. They shouldnt advertise that service if they dont want to be bothered. I guess check cashing and pawning is more profitable. Very poor customer service.

Ive been doing buisness with this place since i was 18 or so. Im 57 now and from time to time i run short on money so i can alway count on rich & son to get a loan on my gold..im greatfull that they are still around to help those of us that live from check to check and sometime not making it till neh next check

I suggest this place re-evaluate the staffs knowledge about the services they provide BEFORE answering the phones. I called Rich and Son PRIOR to showing up asking if they replaced batteries for watches. I heard the woman put me on hold to ask someone,in which they replied yes. Therefore, the woman got back on the line to tell me yes. I walk in with TWO watches ready to get them serviced for the man to tell me We dont have the tools to do that. Ok, so you mean to tell me I drove 30+ minutes to find out I was lied to? NOT TO MENTION, it was after 3pm which is the beginning of downtown Newark traffic. No worries, I took my business a few doors down to people who are knowledgeable and considerate of my time!

Horribly rude... terrible customer service ..truly wish I could give no stars at all

This is an absolutely horribly ran establishment, I came to purchase a money order and Charger. I went to one window and one of the employees sent me to another window, than the other employee told me that her window is closed, so then I had to get back in line waiting for one window when there were over 6 employees behind the counter. Also they’re business is over saturated or in other words messy. Not shopper friendly at all.

I recently had the WORST EXPERIENCE WITH THIS VERY DISHONEST ESTABLISHMENT!!! BEWARE!!!! DONT TRUST THESE THEIVES! I FOOLISHLY ENTRUSTED THEM WITH MY DIAMOND AND GOLD JEWELRY AND THEY TAMPERED WITH IT!!! THEY REMOVED A THIRD OF THE WEIGHT FROM A HEAVY GOLD BRACELET ..WAS 95 GRAMS, NOW 62 GRAMS!!! THEY REPLACED MY DIAMONDS WITH FAKES AND DESTROYED MY ROSE GOLD WATCH BAND BY REMOVING PART OF IT AND STRETCHING WHAT WAS LEFT...LEAVING OBVIOUS GAPS IN IT!!!!I TRULY HOPE THIS POST WILL HELP OTHERS MAKE INFORMED DECISIONS BEFORE DOING BUSINESS WITH THEM!!!

Too many ratchet, rude women (to put it nicely.) Theres not much of a problem with the guy who works there except that he doesnt believe in haggling and wont bring the price down. Other than that its great!

I dont know how someone could be a precious metals dealer and have no clue how much a gram isVery rude, curt and knows nothing of the value of an itemGo to Manhattan. Deal with professional.The staff here has a dollar store and bodega mentality.

Nice place with some good stuff. The staff were very helpful.

Rip offs. Their pawn prices are a joke. They try to scheme on the desperate for money so they can make a huge profit. Do not go here. Better off going to Perfect pawn thats 5 minutes away.

The Gentleman that help me was very respectful and have helped me many times before I have one issue that I will try to resolve tomorrow hope my review dont change .. To be continued

They told me an 8k necklace was worth nothing smh these people are false👎

Do not go to this pawn shop ...definitely not interested in the customer... they are rude and pull hustles unpleasant to the max as well as unprofessional... trash merchandise as well..I would take my business down the street a couple of blocks over thank me later

What check cashing place has no money at opening and no sign to inform customers everytime I go There there’s a problem I’ll stick to Irvington rich &son professional clean and always have money to cash your checks

The people behind the counter ate lying to people. People dont get full or half the price on the items that their trying to pawn. Everyone is getting rip off. U can bring something thats worth $500 and they would tell its not real or its only worth $40. This place thonls everbody that come is a crack head. Dont go to this place.

Great service and very helpful staff

Painfully slow, dont go here for western union

Been Around for A Long Time!

For some strange reason or another ..The owner gets on the phone to answer a question about items that they buy...And he was the rudest .. shallow..very disrespectful...no customer service at all!!!

Disrespectful I Tried Calling And They Kept On Hanging Up The Phone Before I Could Speak

Fair and Honest.

Friendly