Highly recommended using Troy Granite. We came to them to get our new countertops. We ended up choosing the Super White quartzite stone top. The sink was included and we already had a faucet. They were willing to arrange a plumber to install and hookup the new faucet and sink however I had a family friend assist. We also got our backslash done with them. 10 out of 10!
We went to 3 other not to be named places and felt rushed and pushed into expensive options even when we asked to look at other stones in these other place showrooms, so we were pleasantly surprised when we skeptically entered Troy. it all Started with knowledgeable warehouse staff, who get out of your way and let you look at all the stones but offer to answer any question should they come up. With Troy supplied clipboard, we gathered names of the stones we like and Jamie took over, asking questions and getting a feel for our tastes and needs, offering choices and suggestions based on what we liked and wanted, never pushy. Her suggestions were awesome and exactly what we were looking for. The installers for both countertop an backsplash, were super friendly and accommodating, and very clean, constantly cleaning up after themselves. I would recommend Troy to anyone looking to transform their kitchen or any other room .
We are very happy with the honed quartzite we purchased from Troy Granite! Large selection of natural stone and man made materials. They were very helpful in figuring out our kitchen countertop and island layout so we only needed to purchase two slabs. Installation was quick and professional. Highly recommend Troy Granite!
Their staff is excellent! Our Designer Jamie, made this an enjoyable experience. There was no hard sell. She answered our questions completely and only offered advice when solicited. She was un-phased when we asked for estimates on six different granite slabs.The process of scheduling and installation our countertop and backsplash was surprisingly painless. The craftsmen arrived on time, started to work immediately, and cleaned up thoroughly after their task was completed. We were, at first, apprehensive about the countertop seaming but our installer Irhan, did a wonderful job, You have to really search to notice it.I waited a month before writing this review to to be sure that no problems arose. I can honestly say that we are as happy with the work now as we were when it was installed.I would definitely recommend Troy Granite to anyone!
We had Troy Granite install granite countertops in our kitchen and we are very happy with the final product! Our salesman, Brian Salir, was very friendly, professional and accommodating. It was a large project (over 100sqft) and we were extremely impressed with the overall service we received.If we ever upgrade any other countertop or vanity in our home, we will go back to Brian and wouldnt hesitate to recommend him or Troy Granite to our friends, family or neighbors! Thank you again Troy for making our kitchen beautiful!
Troy Granite recently installed a granite counter top for a kitchenette that we had installed in our basement. From the moment we contacted them until the completion of the project, Troy was nothing short of awesome. Faruks communication with us was outstanding. He kept us informed of the progress of the project and answered all of our questions immediately. The two gentlemen that installed the counter top were very friendly and fast working. They cleaned up after themselves before they left and explained the care of the granite. I would definitely recommend Troy Granite to anyone looking to have this type of project done.
It was a pleasure to work with Jessica Hunt and the team at Troy Granite on our kitchen project. We absolutely love the granite and our new kitchen table.We just want to express our thanks for the awesome job, it simply looks amazing and we are very pleased and happy with the result.For any future jobs, we will certainly keep Troy Granite in mind.
Troy Granite installed Quartz countertops in my newly gutted kitchen at the Beach. They measured on a Tuesday and the same man named Ilhan installed them the following Tuesday! Everyone from Jamie in the office to Ilhan were very professional. I absolutely love my countertops! I highly recommend them. The photos show before and installed.
After receiving multiple recommendations for Troy Granite we decided to check them out. Jaime Binns was our sales person who took the time to help us and didnt balk when we decided to start the selection process over a second time. She explained everything in detail giving us multiple plans for various choices. We found the perfect granite and received a great price. Jessica stepped in to place our order since Jaime was off the day we chose. They both were personable and professional. Finally Jose and Pablo were our installers and did a fantastic job. They were a pleasure to have in our home, made sure everything was to our liking, and left everything immaculate. We felt they were a great team. Thank you Troy Granite for providing us with a beautiful countertop and a pleasant experience.
Troy granite is absolutely amazing. Their sales woman was highly professional, patient, and took the time to help us find exactly what we wanted. Their installation crew was fast and took the time to educate us on how to properly care for our countertops. I would recommend this company over and over again!
They were helpful and had lots to choose from
I hired Troy Granite for my Counter and Backsplash. It looks great! I have one minor issue with the grout cracking where the backsplash meets the counter, but they are very easy to work with and will come out to fix it for me. I believe they will caulk there instead of grout. Even with the minor issue still work 5 stars!
We had quartz countertops installed by Troy Granite. From the sales (Faruk) to the measurements (Im sorry I didnt catch your name) and finally to the installers (Ilhan and Onur (sorry if I mispelled names)), they did an amazing job. My wife is extremely happy and the price is very competitive. I highly recommend them. Thank you!!
I normally dont like leaving negative feedback as I would prefer to move on and never give them my business again nor recommendation. In this case you should be warned that this company did not live up to their reputation. The one thing a customer expects is a quality service and customer satisfaction, Troy Granite accomplished none of these things.Poor quality and workmanship... we hired Troy Granite to install counter tops in our kitchen and bathrooms. Salesman and their Template Technician were both fantastic. The installers on the other hand left the job unfinished and left a mess for my wife and I to clean up. My kids found the installers razors along with left over caulk and stone debris in both the bathrooms. On top of this my wife and I took a closer look at the sink cut outs in both bathrooms and noticed that it was not polished. They only polished the top surface. The sink cut out portion of the granite looked like freshly cut stone and had no shine. Sad part is I actually tipped the installers $40.00 CASH and they never took another look at their work space to make sure it was clean and safe.I decided to call Troy Granite to explain what our issues were so they can correct them and finish the job that we hired them to do. I spoke to a woman by the name of Jessica. I was asked to inform her of what my issues and concerns were. Once I was done she told me that someone would get back to me. Several hours later Jim Cebeci, Office Manager called me and basically wanted me to validate our claims of the poor workmanship by sending him photos rather than having someone sent to our home on their next visit which was the following day. (Two day installation for counter tops and back splash) I figured the manager would have said, Sir, we will be sure to have this all worked out before we leave on our next visit. Nope!! I was told that I needed to send him photos of what I was talking about before he would send anyone out to address the unfinished counter tops. His attitude was very poor and very unprofessional. He was extremely cynical with his words and tone. Basically dismissing our concerns as if they didnt exist.Spend your money with a company that cares about their customers. I would not recommend this company to anyone looking for quality work.
I was seriously impressed with Troy Granite. I recently moved to this area and totally renovated the kitchen. Sam came to do the template. Within 2 hours they sent meA text with an image of the layout to approve.Installation couldnt have gone better.Everything was cut perfectly. And looked.great. They were on time. Worked quickly and cleanly. They called and texted 15 minutes before their arrival. I recommend them highly.
We were in market for new kitchen counter top. Have seen billboards with ads got on line looked around we got and estimate on line (during covid19) found price to be reasonable . Went to show room to see actual products and sign a contract within 2 weeks was installed on time people very polite. Definitely would recommend.
First impression was horrible went to the showroom in the Delaware location. Walked in and not one person said a word to me. Let alone looked my way. After 10 mins of just walking around the show room not even a hello I left. Its ashame I was ready to pull the trigger on buying my countertops from them. Had a quote price looked good just wanted to see the countertop color we picked in person just to make sure its what we wanted.
We had kitchen counter tops installed. The installer Ilhan was very professional and quick. It turned out beautiful! We compared prices all up and down Delaware and no one could touch the price nor selection. We will be back to redo our 3 bathrooms soon. Go check them out, tell them Howard sent you!!
Real legends working awesome !
We are extremely happy with the granite counters we purchased from Troy. We worked directly with Emel Sakar and she was phenomenal throughout the process. The installation team was professional, timely, and thorough. I cant recommend Troy Granite highly enough. We will be using them for additional projects in our home.
We decided to shop for granite counter tops to replace our 20 yr old puke green laminate kitchen tops.Fatih made our experience easy and enjoyable from start to finish. Selected our granite from their onsite slab warehouse, choose sink, faucet and backsplash all at the same time.Very satisfied with package price, timeliness of measurement appt and eventual install date.
My installer Ilhan was awesome. Very professional. Love my new counter tops.
Troy Granite in Newark installed a natural stone (quartzite) counter top for me in August. Everyone I worked with was fantastic and the customer service was excellent. Their price was better than Tile Markets by about 20%. I waited three weeks until installation compared to 4+ weeks at Tile Market. At Troy I worked with Aysel & Emel. Both were very accommodating and I enjoyed working with them over a 2-3 month period. They were both very helpful and patient - no hard sales pitch. The lighting in the indoor stone yard is ugh but I did have an opportunity to look at my selection in natural light before I bought it. Emel ended up being the closer. I was satisfied with the package price but I think I could have done a tiny bit better if I had given my full attention to the final offer. I was in a hurry and Emel is a shrewd sales lady so she, rightly so, turned the price slightly in her favor! As far as the rest of the process, the measuring appointment was uneventful and the technician was very professional. For the layout appointment, I was glad I had done some research and knew what I wanted before I arrived. The initial proposal was not to my liking at all but the tech was very patient and worked with me to get exactly the layout that I wanted. The install went very smoothly as far as I was concerned but it I think it was essential to have my contractor there. There were a few technical things to work out to make sure the counter turned out perfectly level but when it was done I was very happy! My counter top is perfect in every way and I love it! I highly recommend Troy Granite, Newark.UPDATE: More than three years later - I still LOVE my counters. The quartzite (Taj Mahal) is durable and stain free. No problems at all with the surface or the installation.
Can I just say that I feel so tricked and defeated and ended up paying almost $600 more than I should have for the same exact stone as their competitors. The only reason I decided to go with Troy was bc they told me that their competitor’s stone was of inferior quality but I found out that they were both the same!!! The manager said that he would price match but after finding out that we needed this work done ASAP, he refused. I couldn’t go with shone bc it would take them a week longer to have it ready and we were in a rush to get work done. But that’s not the worst part, the worst part is that the stones that they installed has small brown rusty stains on them and doesn’t even look new. I am beyond upset and can’t believe people would actually lie and take advantage of a pregnant woman.
We are more then satisfied with the service, product, installation and ecstatic with the finished product!
They did our kitchen. Excellent people to work with from buying/selecting to installation.A lot of varieties and options to select from.
What a great group to work with. This was our 2nd granite purchase for our house and Troy was easy to work with. From selection to the template in three sections of the house. The installers were neat efficient and fast. Costs fair better than local competition.
Thank you Troy Granite! I absolutely LOVE my new granite counter tops. Great service. Installers went above and beyond - would highly recommend!
Our countertops look great. Troy Granite had a great selection priced within our budget. Turnaround time from template to install was very quick. Our sales associate Valerie was super helpful and knowledgeable. She answered all questions we had about products and gave helpful advice without pressure. She cares about her customers. I would recommend Troy Granite to others.
Great customer service!Worked with Jim...nice guy!
Friendly service. Great selection. Quick estimates. It is easier if you bring your plans with measurements. Came in a little higher than expected. Will need to negotiate to get my price.
Great experience, Jaime was awesome to work with while picking out the stone (it’s awesome). Template day went perfectly and then Ilhan did a great job installing. Troy had the best price and did a great job!
Im extremely pleased with the recent install of my granite countertops! Team Troy Granite did a fantastic job, the installers were friendly, courteous and very informative. The install went as planned and they did a good job cleaning up after themselves. I worked with Jessica, she was very pleasant and responsive to all my questions and concerns, Jaime also assisted me with scheduling and executing the contract while Jessica was on vacation, and she too was amazing! As a team, they did an awesome job!
This place is has the worst customer service. They dont follow any timeliness and comes whenever they please and says customer not at home. During measurement and installation they have not come at promised time rather come earlier the day. You would expect these guys will provide good customer service if you are paying your hard earned money for a service, right? Nope, not these guys. There are other service that provide better customer experience and stay away from Troy granite in Newark.
Service was amazing and selection was impressive!
Very great experience! I went to several granite business before finding Troy Granite. They had a wide selection of stone, I was looking for a white/grey natural stone that looked like marble but was durable and practical in my kitchen. TG was the only place with a natural stone light enough for me! Installation went smoothly and to top it off, we got a great price!! Thank you to Jamie (our sales rep) and Ilhan (the installer) for everything!
Valerie was great to work with on the sales side and for helping resolve some post-installation issues. The installation crew were very pleasant. Our new stone kitchen counter tops look great and the price was very reasonable. I would use Troy Granite again without hesitation.
Troy Granite did a great job. Communication was great, Template and Installation was Very professional, on time and clean.I am glad I chose them over other providers.
Helpful staff and great selection. Installation was quick and easy and the counter tops looks amazing. Couldnt be happier.
Troy Granite did an awesome job! My countertop looks great and my kitchen looks completely new!
I’ve built a few homes and Troy Granite of Newark was by far the best granite company I have ever worked with. Amanda was extremely helpful and patient as I struggled with picking the perfect stone and Shannon was so polite and took the extra time to get my difficult project just right. Thank you!
Image that, a company that shows up for their appointment time you made the week prior, then comes back the following week for the install. I am happy with the work. The staff was pleasant and explained the numbers break down. The only thing I had to call them for was an estimated arrival time on my appointment days. I will recommend!
Good👌
These guys really know what theyre doing, they left my kitchen looking like a million dollars without the cost being anywhere close to that! I especially loved how you get to pick the exact slab you want to be cut and installed. The customer service from the all the staff I interacted with was uncanny. i recommend troy granite to anyone needing new counter tops.
Troy granite Workers were professional with there work and extremely nice. They did a wonderful job and I would recommend them.
We had a good experience with Troy Granite. The measurement process/estimate was simple, picking the stone in their warehouse was a lot of fun and the install was quick and easy (at least for those of us watching). Id recommend them to other consumers.
Had a great deal going on. Great selection of granite
We could not be any more pleased or satisfied with the results Troy Granite produced for us. This company is probably the most organized, professional folks we have ever worked with. From the first phone call to the finished project my husband and I have been impressed. They do what they promise and they back up their work. Each employee does one job and does it well. They communicate with each other and follow through on what they promise. Both my husband and I would highly recommend Troy Granite to anyone who is considering granite. It made a HUGE difference in our home and we are thrilled we made the investment. We recommend you go to the plant and see their work. Its an eyeopening experience. Thank you Troy Granite!!!!
I was greeted and helped right away. Valerie helped put a vague idea of mine into an actual plan. Matt assisted in realizing my dream kitchen to be within my budget. Such amazing staff!
Jessi Hunt, our sales assistant, was knowledgeable, helpful, responsive, and a true pleasure to work with. We had good experiences with the remaining people we worked with, as well, from the gentleman who performed the measurements all the way through the gentlemen who installed the countertops. At each step of the way, every person we spoke with was professional and helpful.
On behalf of J&J Home Investments I would like to thank Matt at Troy Granite for supplying my company with the best quality of granite for the last past 7 years. Keep up the good work guys your the best around hands down!
A positive experience with a professional staff. The process from choosing our granite, measuring, and installing was a positive experience. The granite and tile installers were professional and made sure we were happy before they left. Troy was welcoming and friendly and easy to work with. I highly recommend Troy.
So disappointing... For the most expensive investment in my home I am the most disappointed... Was told that I would be able to pick out my granite slab and then I was not able to pick it out... they told me it was the last two slabs in the warehouse ....And then I found out why... When it was delivered I noticed there were cracks and divots in it and when I called my salesperson Brian he told me that was normal and to scrape it out with a razor... When I scraped it out the divots got worse... be very wary and make sure you pick out your actual slab first because I never would have agreed to this slab.I also ordered a floor from them and was told that it would be in by a certain date and it never came in, then I was told it was backordered, but not until a week after it was supposed to be in.... by now my contractor was ready to install it I was told it was never going to be delivered. My kitchen install had to be delayed a week.Bottom line is the other reviewers were correct... they have great customer service until you sign the contract and then you just get a bunch of lip service.
Ilhan did an excellent job insalling my new kitchen countertops! He was experienced, professional and offered insight what would work best in my kitchen. Everyone at Troy Granite was very helpful and courteous even when i wanted to change some details. I am extremely happy with my new kitchen! Thank you very much! I highly recommend them!!!
Our experience with Troy Granite was great from beginning to end! I highly recommend this company
Troy Granite did the most amazing job with our kitchen cabinet addition. We needed to add more cabinets to our kitchen for storage or dry goods and pots and pans. We brought in a drawer from our current kitchen and asked them if they could match the design. They were able to match it perfectly. No one can tell when they come to our house that this new kitchen unit was an addition. It looks like it was installed with the other cabinets. The staff at Troy Granite is remarkable, friendly, communicative, and reliable. The quality is among the top in the industry.
Great service and overall experience! From the knowledgable guidance and feedback from Val on the sales floor, to the top notch countertop installation by Ilhan 2 weeks later, Everything was well done. Troy was the first of 3 estimates that I received and the other 2 didn’t come close to the service or price. Highly recommended!
I just recently bought a kitchen and the process was so smooth. Everyone was so polite and helpful. I really recommend not only for their great customer service but also for the great quality granite and installation.
Troy Granite is the only business I use for granite. Theyre always on time, extremely helpful and their work is top-notch. Highly recommend them if youre looking for high-quality granite.
Very professional and helpful organization. Weve been dreaming of upgrading to granite counters for years, and Troy made it happen! Excellent variety to choose from, and the install went flawless. Knowledgeable sales associate (Bruce) guided us to the perfect slab and helped with all the associated decisions involved in the remodel. The end result is beautiful, and the project came in well within our expected budget. Thanks for a wonderful experience!
Troy Granite in Delaware installed for my kitchen. One of the workers actually had to do carpentry work due to the center counter frame came off. We are very pleased with their work. Thank you!!!
We have worked with Troy on a few of our home projects and Valerie was great to work with on this one. The process from start to finish was very easy, template & install were scheduled as soon as we picked the stone and looks great
Troy Granite just installed (2) 60inch Bathroom Vanities in master bath. Excellent work as always and the granite is beautiful. They have very helpful and friendly staff from the sales department to the installers. They installed granite in two of our kitchens over the past several years... and they were beautiful as well.
Extremely patient and easy to work with, I was so indecisive about my granite counter selections and each time John worked up the price and numbers and allowed me time to make my decision as well as return to the warehouse to see the granite pieces in person and confirm my decision. Installation was easy, they were flexible with my schedule and dates to both measure and install, finish product is beautiful and so happy with the product, quality, price, and finished product! Highly recommend this company and John!
Troy is a wonderful place with an amazing staff. Fair prices and great customer service. Jaime is the absolute best and is always a pleasure to deal with
My experience at Troy Granite was amazing! Everyone that I had to deal with was great! The knowledge of the entire staff was very impressive! I bought a small bathroom vanity, and they all treated me as if I purchased a large kitchen! The sales woman was very up to date with her colors! The installers were super professional and respectful to my home! The total cost was super reasonable! I would recommend Troy Granite to anyone! No job for them is too small or too big! I can not wait to get my kitchen and out door patio areas done!!
I needed to renovate my outdated counter tops, in my kitchen. I visited several granite suppliers in my area,,I then visited Troy granite. My sales guy Jim,,welcome me,,and offered his expertise on what would work nicely in my kitchen with the pictures that I had provided. The install went fantastic as well. It was great doing business with Troy Granite!
My agent is John. very nice person. great service. I will use his service in the futurethe quality of the granite is great. with a professional consulting. we are satisfied with their final work
Best in the area! So pleased with their work! Ilhan and Gary installed our granite in the kitchen with professionalism and precision! We love it! Fatih the estimator is also very kind. Great experience with this company.
They did my kitchen cabinets and granite countertops. Job was done timely and clean. I shopped around since it is a big project. Troy has the best i can find and the most quality product. Highly recommend.
Sales person was very helpful and professional. Installation crew did a great job. I would recommend Troy Granite to anyone needing new countertops and related products for their home renovation project. Everything went as promised and scheduled
Show up when scheduled, work performed as promised, no mess - no fuss. Jessi Hunt was great to work with. All around great experience dealing with Troy.
Fantastic experience! This is the 2nd time I have used TROY Granite and I will be using them a 3rd time very shortly. Extremely professional and you can’t beat the quality!! I highly recommend them!!
Fantastic experience! This is the 2nd time I have used TROY Granite and I will be using them a 3rd time very shortly. Extremely professional and you can’t beat the quality!! I highly recommend them!!
John Diktas helped us and did a fabulous job. Timing, product and cost. All went as planned and they even found me a quartz product that they didn’t carry, and it’s beautiful. The job was professional and accurately done.Thank you,
We just had our counter tops installed the other day and we love them!! Everyone was so helpful and professional! I was very impressed and shocked when someone was at my door from Troy a couple of hours later, there were just there to check the installation and to make sure we were happy!! That is great customer service!!!
Troy granite has really gone down hill. My wife and I went in last month and received a quote for over 10,000 for the quartz we wanted. They tried to talk us into it, telling us that was the best price they could do. Several days later, we got a quote for the same thing at 8,000 at Baltimore Granite. We emailed them to let them know we had found another installer, and they said they would match the price?!!?? How do you lie to a customer that 10,000 is your lowest price, then after they find out you were ripping them off, drop the price 2,000 instantly??? Thats an insane business practice, and the crazy thing is our installer was able to come in well below their quote. We ended up paying 5,400 for the same job troy quoted us at over 10,000. I wouldnt touch troy with a 10 foot pole. I cannot speak to their install quality, but ethical business practices are just as important. I can provide names and dates if I need to validate this review.
We worked with Jessi Hunt and had an amazing experience. She was professional and friendly. We had Troy do the granite in our kitchen, ledger stone on the fireplace and granite on the top of the fireplace. There was a small issue with the ledger stone but as soon as I let Jessi know their installer came back and rectified the problem. We are now in the process of picking out backsplash tile. We absolutely recommend Troy Granite! Thank you so much, Jessi, for this great experience.
I just wanted to say how great the service and the people are at Troy Granite. We had our counter top installed on 11-20-12 and our kitchen looks brand new. I had a minor issue and Harry the service manager was right there and addressed the issue immediately with out any questions. I would highly recommend Troy Granite to anyone looking to either upgrade or installing a brand new kitchen.
Professional Friendly service All expectations met or exceeded.
We had Troy Granite install 3 countertops in the last year and they were awesome. Every single one came out beautiful. Thanks for 3 jobs done well Fatih.
Valerie handled our quote, choices she was great. When came to measure and installation were professional and pleasant. Good value on top.
Bought Granite from Troy and they did a great job of selling the granite but had no follow-up to the Granite not being level. They only leveled lengthwise not depth. So I have a counter top that is out at least 3/16 along the whole edge from the backs plash to the edge.. Contacted my Sales person never followed-up. Sent a message to Customer Service and have not had follow-up, so I am left with no option but to slam them here. Poor Job Troy!!!!!!!!!
Our praise for Troy Granite is 100 %, weve had our countertop installed just one week - still loving it!!! All the people at Troy Granite have been helpful, courteous and accommodating!!! I was so happy with the installers, I baked them cookies :)
Troy Granite came on time. Installers were courteous and professional. The granite counter top transformed the kitchen. Even the existing cabinets looked better because of it. We were very happy with the end result.
Absolutely awful customer service. Jessie acts like its an inconvenience to answer the phone and answer simple questions about their products. For a place that claims to be experts on granite, she could not (would not) tell me what type of upgraded sealant I would need in my kitchen because the one they applied is useless. Very displeased with my personal experience and would not recommend to anyone.
Everyone we dealt with at Troy Granite were extremely helpful & knowledgeable.From not pressuring us to purchasing a higher price granite to helping when our 1st choice of sink that was too big for our cabinets- all the staff was able to offer solutions/ alternatives.THANKS TROY! WE love our new counter tops!!!
I had a very, good experience with Troy Granite. From the first day they came to measure until the last day when they completed the job. Everyone I met was very polite and professional. If I ever have any friends who are looking for granite countertops, I will not hesitate for a second to recommend Troy Granite as my top pick. Thanks again for a GREAT job!!!!
Our experience with Troy Granite was great! We had been looking for granite for our kitchen counters forever with no success. Once we got to Troy and with the expert help of Jaime Binns, who answered our endless questions, we found the perfect granite. We definitely recommend Troy Granite and Jaime Binns to all our friends. Great company!
Great service and Best price around. I was able to save bunch with them while other try to rip me off. They did what they said they will and that what matter in the end.
Ive dealt with Valerie from Troy Granite Newark location on many install jobs. She is great to work with, is very attentive and makes the process easy and seamless. Troy Granite has a great selection of granite colors and has always provided top level customer service.
All the people there are awesome especially Jamie. Great products, great prices, and exceptional customer service.