Nick Chapman is a forthright, down to earth, no pressure, honest salesman. He was very patient with me over the phone ahead of time. Therefore, we felt comfortable with him and buying was easy.The young woman who sat at the desk next to Nick showed us the cars features and she was also friendly, kind, knowledgeable, and patient.i wish the options had been shown to us by the financial guy ahead of time so we would know what to expect. Decisions like that take time and forethought. That part of the purchase was unpleasant.The huge books with almost 700 pages of information that were given to us are full of details about how to operate the car. Having followup lessons are necessary Is a Subaru dealer in our area able to provide lessons?My son lives near the Matt Slap dealership and recommended it to us. Growing up in the 50s in NE Philly, my husband and I were already familiar with the Matt Slap name.Thanks, Nick! You and your teammate did the trick!

Matt Slap Subaru’s Service department is top-notch. My recent service appointment was a great experience. The service department people explained everything at check in, gave me and estimate for cost, and did not try to push any unnecessary work on the deal. I was in an out in an little over an hour. Love my Subaru!!

Had flat tire on a Friday called after hubby put spare on, opted to use dealership to repair. The service writer asked the tire brand and size in the event tire couldnt be repaired. I liked that she check for tire to be in stock. The tire was patched in and out in 50 minutes, put spare away and washed the car too. I was very satisfied. Thanks so much.

Mark Fox was outstanding! He is a wonderful guy. He was very attentive and he totally went above and beyond. He quickly got us the two vehicles we requested. The sale was completed in a prompt manner. We are thrilled and he impressed us! Please make sure he gets some kiddos!! What a wonderful experience

Thanks to Jay Brown and the rest of the friendly and professional gang for a great experience purchasing a new car. During the time of no new car inventory I ordered what I wanted from the factory (easy process). Throughout the shorter than expected wait for build and delivery, Jay went out of his way to keep me informed every step of the way. I had a few off the wall requests and he was happy to accommodate. On the pickup day, the process was quick and the staff informative and very helpful. Ive bought my share of cars and this was the best dealer experience by far. It was worth the ride from the Cherry Hill, NJ area. Id do it again in a minute.

Matt Slap made purchasing my new car so easy! I walked in expecting to just test drive and order a car, but left with one just 3 hours after deciding I wanted the car I test drove, and I couldn’t be happier with my decision. Laura was so so helpful and, laid out all the numbers for me, and made sure I left so happy with my decision and that I was making because it was what I wanted.Now, a few days later, I definitely know I made the best decision and was allowed to make it on my own. Everyone there was so great at answering any questions I had, which I definitely had a lot since this was my first car purchase. I will definitely be recommending Matt Slap for anyone I know looking for a car. They made the process painless and so much faster than I expected!Thank you to everyone at Matt Slap, especially Laura, for making this process so much easier than what I’ve seen my family go through. I’m so so happy with my new car!

Christi was amazing and made my experience buying my first car so easy. She was very attentive and went the extra mile to make sure I was well taken care of and everything was set up for me. After I made it home with my car she even reached out to me the next day to make sure I was happy with my car! I love Matt Slap and will definitely be referring all my friends and family here for all of their new car needs.

If you are considering a Subaru with the 11.6” Starlink Screen, read this. Then google “Subaru Starlink screen failure.” Do yourself a favor and read a few of those links. These systems freeze constantly and neither Matt Slap or Subaru will fix them.This review regards the service and management, the sales team was a pleasure to work with.We purchased a new ’21 Outback Onyx XT this summer after test driving several cars, we liked the car so much we ordered another ’22 Outback Wilderness as soon as they started taking deposits.The ’21 would be used for work travel, and one of the main reasons we purchased this car was the 11.6” Starlink Touchscreen for use with our Apple CarPlay. We depend on Nav, the ability to text via voice and hands free phone calls while traveling. Immediately the screen started to shut off, reboot and cease to function. This also turns off the Eyesight, rear automatic braking - both very important safety features. This happened many times while on the highway using the navigation, causing us to miss exits, spend 10 minutes each time trying to reboot the system and reconnect Apple CarPlay.When I spoke to an associate, they knew exactly what issue I was having- they practically finished my sentence. They know these systems fail and yet still sell the cars without warning buyers about the issues with Starlink and CarPlay.We took it to Matt Slap first time and they ‘flashed the system’ but failed to fix the issue. We took it in again and the same result. They ‘didn’t have a solution’ and blamed the manufacturer. The third time they had the car was to ‘put it in dealer mode’ and install the 480 watt stereo upgrade, a part that took them two months to get (that I could have had overnighted to my house at any time…) After explicit instructions on how to contact us, they repeatedly called the wrong number and when they finally interrupted our dinner with the correct number they asked what they should do with the amplifier. (I asked them to install it, as that was why the car was there). Still ‘could not replicate’ the screen error, and did not fix the issue. When I picked my car up the next day, it was filthy. The screen was covered in greasy fingerprints, there was trash on the floor and while we were cleaning the car we found tools under the drivers seat.Our ’21 and ’22 are on the same software build, with the same system- and only the ’21 has constant failures. Only one of our cars suffers these issues, so I have a difficult time accepting that it is a ‘software’ or ‘firmware’ issue. It’s a faulty CCU and they will not replace it.After several calls to corporate, endless emails and threads on SubaruOutback.org it is very clear that many owners have the same issue and Subaru has known about this for a long time. There have been class action lawsuits about the Starlink System. They know these units fail a lot- and still sell them and refuse to fix the issue. All we’ve asked of them is to give us the features we paid for, and they can’t be bothered to find a solution. We are trying another Subaru dealer’s service team and hope they can actually make the system work, we will not be bringing any of our cars back to Matt Slap.

We leased a vehicle here which overall wasn’t a terrible experience. They wouldn’t honor the true car price we received online but overall it wasn’t terrible. At the time of the lease they scheduled a complimentary 3 month systems check to make sure everything was working as it should. My husband was supposed to go in Saturday but my daughter had practice that ran late so he called letting them know and they said no problem you can still come down. When he gets there, they tell him it’s a three hour wait so he rescheduled and drove the 40 minutes back home. I went this week to our rescheduled appointment and it wasn’t complementary at all. $77 later for an oil change. Had I known this would have been a huge waste of our time I would have never made the appointment to begin with. The only reason it’s 3 stars is because the service advisor was nice. Oh and he went to discuss it with his manager who basically did nothing. The manager never even came to speak with me. Would advise getting service elsewhere.

Excellent service from start to finish! I’m grateful they offer a shuttle to transport clients to retrieve their car upon service completion. Very communicative. Great customer service! Highly recommend!! My car is now running like a champ 💪🏼

We recently purchased a 2021 Subaru Crosstrek from Collin Russel. Collin was very professional and friendly, he helped us get the exact car my daughter wanted. We had been to several Car Dealers and because of the shortage of cars, we were having a difficult time finding what we wanted. We walked into Matt Slap of Newark and Collin asked if we need help as we walked in the door. We explained what we were looking for and Collin look up the car and happen to find the car we wanted. He said it still had to be built and would arrive in September sometime and we would have to wait a few weeks. It arrived sooner then I thought. Collin even came in on a day he was off for vacation to give us our car and go over the car with us. He went above and beyond! My daughter was really happy with the car as well as us. This car is a great car and very safe for our daughters first car. We will definitely be back to purchase another Subaru from Collin. Thank you Collin for your great service. We will recommend you if we know anyone looking for a car.

Nick Chapman is a real gentleman and true to his word. I did not end up getting the car at the dealership due to other reasons but the courtesy he showed in spite of that showed what he is made of. Really amazing.

The actually service was five star, but the person who answered my call to schedule my service was rude and told me my problem was known about and couldn’t be fixed and basically here attitude was I was just out of luck! Turns out that wasn’t the case. I have always loved this dealership but that really put a bad taste in my mouth😳

Jay was super helpful in helping me find the right car for me. We recently found out our car was totaled and Jay worked with me to send me various cars in my price range. I told him I wouldnt be able to make it out until the following day, and he had the cars I was interested in looking at pulled up and ready to go for a test drive when I arrived. Purchasing the car was painless and they made sure we understood all of the options that were available to us.

Had a great experience purchasing a new car. Definitely went above and beyond to make me feel comfortable and the process quick and easy.

Service that was comprehensive as well as quick and easy. Strove to work around my schedule. Friendly sales employees.

My wife and I are customers for life. Mark is our guy and always provides us with excellent service with NO pressure. That’s the best part. Buying a car with no one pushing you is a wonderful experience. Also, Ashley is patient and very helpful and takes the time to answer all your questions. They are all accessible and friendly. Cannot recommend this place enough.

I found the car I wanted online and the staff was very friendly and helpful. Within less than 3 days, the financing was complete and the car (which was manufactured on Tuesday) was personally delivered to my home on Friday by Mark Fox, who handled the sale. Excellent service. Great experience.

Great dealership, ordered a car through them during the chip shortage and they followed through, didn’t price gouge, and delivered earlier than expected. Christi (saleswoman) was great to deal with and communicative. Came all the way from NY to deal with them and would 10/10 go if again.

Great service and awesome follow up! Nick is my Service Advisor and I appreciate his friendly accommodating attitude. He listens to what I say when describing a problem and is very knowledgeable and helpful. I’ve had my Subaru for 16 years and I feel like it is still an awesome car!

I walked in without an appointment because my dashboard had lit up. I needed to get back to New York because Im a teacher and everyone there was so nice and supportive. They fixed my car that day, they gave me a shuttle ride to and from the place. Words really cant express my gratitude. Thank you once again for your professionalism and concern.

Ive been using Matt Slap for years, the quality of the service work is fine, but on my most recent visit I had a few frustrating moments. The employee at the service desk was complaining about one of his co-workers to me, which is always awkward for customers. The service person asked if there was anything else I wanted to have checked, and when I told them the other thing I wanted to have checked they said I would have to schedule another appointment for it. Even though they said that they wouldnt be able to check the one thing that I wanted them to check, they called me saying there was a list of things that they found on their inspection that they could change at that moment. If they were going to be able to replace all of these other things during my visit, I would have rather they just check the part that I had originally asked to be checked. During the phone call explaining the results of the complimentary inspection, the service person said that I would be called again when the car was ready for pickup. Two hours passed and I received no call and it was getting close to the calling time. I started to have my ride drive me down so I would be able to be there before they closed, and left a message asking if my car was ready because I hadnt heard back. When they called me back the service person said that the car had been completed. It would have been nice if they had called me when it was finished so I could have planned accordingly and not waited around the extra time.Overall, I would not necessarily suggest this shop unless it was covered under warranty.

Our salesperson, Mark Fox, could not have made our car purchase experience more enjoyable. He was so attentive to all details. I predict this family will be using Matt Slap Subaru and hopefully with Matt, for years to come. He had me at “tush warmer” without a doubt. Oh and also a big thank you for our tech person for patiently explaining our outback’s many features.

Imagine being on a trip and getting a blowout on a tire. AAA comes through and you continue to your destination and try to buy a new tire. Oh, and its Friday.... I was lucky that I was close to Matt Slap Subaru. Tim Hyden was so sympathetic and helpful. The team got new tires and installed them so I could continue my trip. Everyone was so helpful! Id highly recommend this dealership!

First time purchasing at this dealership and it was an easy and no-pressure process. I was kept up to date on my order and was always treated with respect by each staff member I encountered. Thanks to Jay Brown and the rest of the team for a great experience!

Mike Donnelly and the team at Matt Slap Subaru made my trade in for a 2021 Forester seamless. Was very impressed with the attention to detail and how Ashley spent time going over all the features of the instrument panel. Looking forward to being a new Subaru family member.

I originally went here to look at a used Honda Civic Si and unfortunately couldn’t get approved by the bank. The sales rep, Michael, and the finance manager, Greg, were so helpful. They did everything they could to get me into a nice used car. I left with a 2015 Subaru Legacy and I couldn’t be happier with my decision. This was the first time I ever purchased a vehicle on my own and I have to say that this dealership made it a painless and enjoyable process. I will definitely recommend Matt Slap Subaru to my friends and family! Thank you!!

I went in for an oil change. And when they came out I was told that I needed about $800 worth more of services. I declined all that one. Then I was told that my battery had leaked and they were wondering what I would like to do with that. When I mentioned that they had replaced my battery less than 8 months ago 10 months ago that was the last I heard of it about it. Until the guy came out and said were all set. When I asked what he did with the battery he didnt really say anything. So I said did you just wipe it up and hope for the best? He said yeah thats about it. That he told me that he looked through my services and they couldnt find anywhere that I had brought my car in left it for over 24 hours while they tried to figure out why my battery was not working right. Then they called me told me that they had replaced the battery it didnt cost me anything because it was still under warranty. Somehow all of that information disappeared from my services history. Not going back there again. Its a shame because I have a friend who works there we bought a car from them I own two Subarus love the brand but will not go back to Matt Slapp Subaru.

Visited yesterday for my Legacy’s 30,000 mile service. Pat and Serena were very helpful in scheduling. The front counter staff is so friendly and welcoming. Jeni Brendle did an amazing job getting me in and out quickly and she is always very thorough. She reviews the multipoint inspection with me every time so I can plan on what maintenance might be needed on my next visit. Thanks to Dylan for taking great care of my car. I now have confidence in it that it’s ready to make a trip across country. Thank you to the Matt Slap team.

Just purchased a new car with Matt slap, overall a kind and friendly staff, financial team was a little pushy with add ONS but we were able to work out good pricing. Over all good customer experience

This was my first time at Matt Slap Suburu. I was honestly impressed. I never have high hopes when having anything done at a dealership normally. This place had a whole different vibe going. Everyone was friendly, the prices were actually normal for parts and services, and my whole process from start to finish was streamlined. The waiting area is large, and there is coffee and water available. I will definitely go back to have my car serviced there.

I was not horribly impressed with the service here. I brought my car in for several recalls to be performed and received a loaner car. To begin with the loaner was not even cleared of trash when it was turned over to me. When offered the inspection and complimentary car wash I agreed, but asked that I not be asked to do any additional repairs at this time as money is tight. They not only called me with Mulroney thousands of dollars in repairs, most of which were not valid concerns, but they did not clean even the exterior of the car. There was still dust on the hood that would have come off with a dry cloth wipe down. I wouldnt even care if they hadnt made it a point to offer in the first place.TLDR: The service was fine as for what I brought my vehicle in for, I hope, but the lack of professionalism in other areas was off putting. If you have had better service elsewhere, use then instead.

I normally don’t mind coming here at all. Bring a book, have a cup of tea, trust that they know what they’re doing.Yesterday was bad from start to finish.Came in for an oil change. I did have another question about something, but even before I had said that, the guy doing my intake told me condescendingly that it’s better if I make an appointment bc then he has my paperwork all printed out and ready instead of him having to wait for it.I never make an appointment for an oil change. Kinda the point of the Express Service. I wasn’t the one being impatient about paperwork.Then he clearly seemed to have no idea how to write up what could be checked, what maintenance had already done (been bringing this car here for years).Told me it would be about 2 hours so they could look into my other concern too. That was fine.3 hours later someone else finally came and got me. Said the car was done. Pretty sure I was charged for synthetic oil & not conventional, but when I questioned it I was assured not, (I’m not convinced the price went up that much just since June) but I paid and went out to look for it. No car.Now another guy comes out and says wait, the car’s not actually done. They were waiting for me to approve some additional stuff (that no one had actually asked me about).So I went back in and they explained what else they were seeing, but honestly I had had about enough for the day, so I declined them both.Ok, your car will be out here in 10 min.20 min later I happened to wander over and look farther down the lot to see it sitting there, washed and ready. No one had told me.Thanks so much for the link to review. I was hoping you’d ask…

The service center at Matt Slap Subaru took great care of me. I needed new brake pads while on a road trip during a holiday weekend, and they were able to make an emergency appointment for me to replace my pads and rotors. I was back on the road in less than two hours. Everyone was friendly, communicative, and helpful. Highly recommend!

I have always brought my Subaru Forester here for work and had another good experience at this dealership. My car broke down and was going to need major repairs to the engine which had over 226k and was not going to be worth it to me to repair. Jenny from Service suggested they could possibly find a used motor and put that in the vehicle which would be a more reasonable price than repairing or installing a new engine.She found me a low mileage motor and the price to install it I believe was a fair price for the work thats involved with switching motors. Jenny was always professional, polite and always seem to have my best interest in mind working with me throughout the process always getting back to me within a reasonable amount of time to help with my questions and concerns. Greg the mechanic was also patient and professional answering my questions and concerns on the phone. I feel like Greg and Jenny went beyond whats expected of them to make me a very satisfied customer. Ive worked with many dealerships over the last 30 years with different vehicles and with my family and friends theres always been that hesitation not to take it to the dealerright away because of the cost. They worked with me on price for everything being done the best they could and made this experience a very good one.I could only hope that other dealerships are treating customers this way.Thanks Jenny to you and your team Ill be back to Matt Slap Subaru 🙂

Mark Fox at Matt Slap Subaru is the bomb! Prior to my visit, I chatted with him on the phone and immediately felt comfortable with him. Im typically highly critical of people. He very friendly, helpful, and willing to find you the answer. The energy buzzing around this place is pretty high and very positive. I greatly appreciate their relaxed, no-pressure style here. You dont walk away feeling like someone got one over on you. I feel like if it werent pandemic time, these people would be the type to high-five you to congratulate you or when they are getting you. Pretty cool place with awesome people.I was sad to trade in my Yukon, but getting my new Outback from such quality individuals made it all worth it. Theyll make sure youre 100% satisfied. Huge thanks to them and a big virtual high five!

Over my years of using Matt Slap subaru 3 vehicles, I have been pleased with service. I have recently had in the past year two souring events.First after oil change and tire rotation one wheel had five lug nuts loose.I pulled off the road tightened and returned to the dealer with my complaint and brought out a torque wrench to tighten to ft lbs. Service made the effort to make things right with me.Second, bushings replaced. I picked up the vehicle and drove off. Only to turn around as a noise in the wheel housing.It seems that the tie rod was not connected or tightened, or maybe another major part, but could have caused major damage to the front end.Also the car has grease foot marks on the door frame when you get into the car.Years past this shop was perfect. Now... I have my doubts. Techs are either new or rushed i’m not sure?

Recently bought a used Hyundai from Matt Slap Subaru. Had a great experience from start to finish. A few days after my purchase, I noticed the tires needed to be balanced. One phone call and I was there the next day getting my tires balanced with no charge. Will definitely purchase from them again.

Normally, Id give a five because the employees are very nice and really helpful. This last time was less than excellent: my tire pressure light and lack of getting the tires rotated resulted in my need for all new tires rather than just a patch or refill (no fault of theirs.) Id have to wait 2 days for them to get and install the tires... only they were the wrong size. So what was expected to be a 2-4 hour wait turned into 4 days without my car. Great with everything else and lovely customer service.

Jay Brown took care of me from start to finish. The car I came in to see sold just before I arrived. Jay didn’t pressure me and gave me room to explore my options. He also listened to my needs and worked with my budget. He even worked the financing to get me a lower rate. In short, I got a great car at a great price. He even followed me home in the new car so I wouldn’t have to return to take delivery. I couldn’t be happier with my experience.

Stopped in for routine maintenance. Even tho I had no appointment, they got the work done and even performed a recall service in good time. From valet drop-off to service rep presenting and explaining paperwork to me driving away in my CLEAN car, everyone was courteous and efficient. They make car maintenance easy.

2nd time going to get service at this dealer and having an issue with my car not being fixed properly. After leaving the lot and getting about a 1/2 mile away, had to turn around and take it back to the shop. Upon returning the techs realized that my computer wasnt reset which was causing the issue which is something that is common sense and shouldve been done when the work wascompleted. Either way, they made sure to rectify the issue and Im back on the road.

I am really grateful that they provided same day service for my “check engine light” issue

Oil change was completed in 20 minutes. Tire rotation also.Told me they washed my car but as I drove away I could see that they did not. I asked that they make sure my tire inflation levels were at 36. They did not, but the levels were at 32 or 33 so I guess thats ok.This is the first time I have found them to be good but not perfect.

Wonderful and the best car buying experience I have ever had! I was treat with respect, my time was valued, and I received the best offer for a new Outback loaded with the safety features I wanted! My sales consultant Laura Hart-Siano was outstanding and I highly recommend her for your car purchase. Congratulations to Matt Slap Subaru your approach to car sales is the model for others to follow!

They were great, I received all the help I was looking for and the resolved all my issues. Professional customer care . I will definitely be going back for all my car services and will be a long time customer.

Matt Slap is the ONLY place I will be purchasing anything from ever. They were amazing. They are the only dealership that actually listened to what I had to say and helped me the way I needed to be helped. I was speaking to four different dealerships gave them all the same information but Matt Slap were the only ones that listened. They held the car I wanted (gave them the ex act VIN) for 3 days until I could get off work to sign the paperwork and Mark was genuinely excited for my family. Chloe was the best help in showing me how to use all the buttons and set my driver profile up. They truly care about you and want you to be happy. I can’t say enough nice things about them

Truly one of the most incredible customer service experiences I have ever had. The Matt Slap team was incredibly patient and accommodating throughout the entire process. I cannot imagine receiving better help at any other dealer. I would specifically like to highlight Mr. Jack Stewart, my sales consultant. He went above and beyond to assist me and was with me through every step of the way- even when he was off from work! For all first-time buyers, I highly recommend Mr. Stewart, as his patience and understanding are off the charts.

I had to have my car serviced, and went to Matt Slap for the first time, I was treated like I was a regular customer, from the the phone call to make the appointment to dropping off and picking up my car, the customer service was on point! The valet service was very welcoming and friendly,great job!!, and the gentleman that explained to me what was done remembered the next day who I was without even saying anything and grabbed my paper work and I was out the door in 5 minutes, if and when Im in the market for another car I will be going to them, keep up the great customer service, its rare these days ! Great job !!

Professional, accommodating and very friendly! Alyce was amazing for helping me buy my first Subaru. Thanks !

Review for Service on 8/24/21I returned to Matt Slap for my 3 month courtesy check on my new 2021 Outback. Everything was fine until my check in when the rep told me that I was getting the 6 month service call. My car only had 2,900 but I was taking the rep at his word, it’s what need to be done. I guess I wasn’t thinking clearly not to question it.I was grateful the women who handles the express service interjected that I should be receiving the 3,000 service and that it was a courtesy (no cost).Thank you to the Express Service manager for correcting her associate.Regardless, thank you for a good job overall. Still would get another car here. Thanks again.Just turn in my 3 yr leased Subaru Crosstrek and rolled my equity into another lease, a fabulous 2021 Outback. The sales and new car orientation Staff were very accommodating and friendly. There was no run around and the monthly payment will be exactly as the special offer $249 a month. A special shout out to Laura and Ashley for making my purchase a wonderful experience. Great job!

All work was done correctly and in a reasonable time frame. Everyone was pleasant and professional.

Highly recommend! The cheapest around. I checked all nearby dealerships and went here (even though I live in PA) because they have the best prices!Tucker, the person who I talked with, was super knowledgeable about the exact specs and options and when I could expect the car.They handled the paperwork and everything super smoothly, and I’m happy with my Subaru.

As a first time car buyer, I had a great experience buying a new car at Matt Slap. There was no hassle or pushy sales tactics. Went through the Costco auto program, pricing was straightforward and I was able to get a good deal with no negotiating necessary.When I got to the dealership, I was able to ask to see multiple different interiors and test drive two cars, which Id looked at ahead of time on their website. The sales associate at Matt Slap was very accommodating and didnt make me feel rushed, which is important to me! I got to play around with everything in my prospective new car. After the purchase, they had a knowledgeable specialist come out and get me acquainted with all the buttons and dials. It was great.They even stayed a little bit after closing to help me finish up the finances and such. I felt bad for holding them up of course, but never felt pressured by them to hurry it up. They were all very patient.If youre new to buying cars, the financing manager was very willing to explain the ins and outs of extended warranties and other extras you might want. The explanations were great, but I wouldnt recommend going in without having done research on extended warranties ahead of time so you dont get upsold.Overall, I drove out of my way to go to this dealership, but the service at Matt Slap made it worth it!

We had a sudden battery failure happen (only 27K miles on the car) and were heading out of town. We brought the car into Matt Slap and Michelle and the team kept at the issue to make sure we had a positive solution to get us back on the road safely. Very good customer service...and a new battery under warranty. Very pleased with the service.

Very nice people, Mark and the Business Manager among others. Satisfied 100%

Love the service dept. They are always fast in getting my car back to me, and they have a spacious waiting area.

Great service! They really go above and beyond and I would recommend to anyone! Very, very impressed.

Always a great experience. They only perform what is necessary. Always very professional.

Service is/was outstanding as usual. A loaner since it was 48 hours was great ( thought it was going to be same day, but they found a few extra things). Staff was very helpful.I took 1 star off for the price, not outrageous but a bit high.Matt Slap Subaru only sells Subaru cars ( new ), so their service guys are well trained and use to my car. Other dealers have 4 to 6 lines of cars.

Super friendly staff. Great people to deal with. Great buying experience when I purchased my car there.

Had a great experience purchasing my new Subaru. Everyone was friendly and they took the time to explain things and make sure all of your questions were answered.

Excellent service!!! Weve been buying from Matt Slap since 2004. We will definitely be back for our next one.

5 stars!!!! Dealership was phenomenal. Everyone was friendly, knowledgeable and eager to help. We were in a bit of a rush and the entire team made magic happen! Couldn’t be happier with our trade-in and our purchase! Hands-down, best car buying experience we’ve ever had.

Excellent service! The service advisor was very courteous and helpful. I definitely will go again.

The folks at Matt Slap Subaru were consistently courteous, attentive and helpful. The process of buying a car from them was fast and easy. Highest recommendation for Matt Slap Subaru.

Great place, great people....got me into a great car I could afford.

Purchased a Crosstrek in August over the phone and only went in person to sign the paperwork and it was easy peasy lemon squeezy. Took our outback for service for the first time yesterday and was in and out in less than 90 min and got an apology because it took over an hour. Definitely our go to dealership for Subaru.

Best car buying experience ever. Our sales guy, Mike, was exceptional. The whole team there has a great attitude…zero pressure, good humor, fair price. It was honestly a pleasure and buying a car from them was probably the easiest thing I did all week. Highly recommend Matt Slapp. Whole-heartedly recommend Mike.

My husband and I were overly pleased with the vehicle we purchased (Forrester); and we found the service outstanding and look forward to being a Subaru member.

Service was great . The only probl.was the huge amount of unrelated up-selling from the service rep.

Took the car in for a 30k mile checkup, they did exactly what they said they would do. Car was ready when they said it would be and it easier easy in and easy out.

Love that Matt Slap followed up with me regarding factory recalls. Appreciate the loaner cars (which are helping me decide which car to get next).

Collin was who helped me and he was amazing. So personable and down to earth. I was not upset or disappointed at all. I will definitely deal with him for my future car purchases.

I purchased my 2015 Subaru Forester new at Matt Slapp and had an excellent experience both with the purchase and initial maintenance. In October of 2016 we moved to Massachusetts but were back to Delaware this week to visit family. I visited Matt Slap Service to take care of some maintenance items that came up during our drive to Delaware. The service advisor Nick was great and they quickly addressed all of the items. Highly recommended!

Seamless - the experience was amazing from the first phone call. I was treated with dignity ( as a woman buying a car). I worked primarily with Matt ( and the rest the team really added to the positivity of this experience) who really made the process as easy as it could be even arranged For a driver to pick me up and drive me to the dealership. Before i stepped into the physical location, the car of my choice was in stock i was able to get a lot of the “virtual paper work done” fairly quickly and got my car the same day !!!Price was competitive. Customer service went above and beyond.

Had a great experience with Mark while shopping for my new Ascent. Great dealership, great people, GREAT CAR!

The express oil change service was quick and efficient however after I left the dealership I noticed a large dent on my passenger side front wheel well that was not there when I arrived. I’m hopeful pictures were taken before the service showing there was no damage when the car arrived

Very helpful and informative with the purchase! I would highly recommend this dealership to anyone looking to purchase their car.

Jack Stewart was awesome. I had a very stress-less experience totally opposite of what I was expecting. 5 stars for him. My car is amazing too

They are always friendly and informative on your vehicle keeping you informed on service

I have nothing but positive things to say about working with the people at Matt Slap Subaru. Our sales consultant, Jack Stewart, was helpful and accommodating with finding and making work exactly what my husband and I needed for our family. We ended up with a beautiful 2021 Ascent and the entire process was very easy. The other employees also entertained our 18 month old daughter while we went through all the paperwork. I am looking forward to having a great working relationship with this location while owning my new Subaru.

Easiest car purchase experience ever. Our salesperson was excellent. Thank you Alyce!

Everyone was so nice. It was super easy to get a rental car for the day! Car was taken care of before the end of the day, which was great

The salesman, Jack and the finance guy, Chris, we’re awesome. Friendly and dedicated to getting me in my dream car. They worked hard to get my payment where I needed it to be.

Ok I left a bad review before but I’m fast to change it. My car is been down for three weeks they paid for the tow bill from Philly to Delaware that was 400 $$!! They have done everything to make the problem better. Best deal ship TIM is the man !!!

The staff at Matt Slap Subaru are knowledgeable and pleasant. The purchasing experience was efficient and very friendly. Kudos to Christie and Ashley for a great experience.

I only went to the Subaru dealership to drop off my daughters car for a recall. I have to sayit was one of the best car experiences Ive ever had. Customer service was phenomenal. They had a valet service to pick up my car and return it to me. As he was driving up I noticed the car was wet and I asked if he washed it,and he said, of course. I have never owned a Subaru, but after this experience, my next car may be a Subaru.

We had a great experience purchasing our 2021 Forester Sport. Alyce was easy to work with and answered all our questions. I liked that the dealership didn’t feel like it was trying to take advantage of us, we felt completely satisfied with our final deal. Hopefully this SUV will be everything we hope because I would love to deal with Matt Slap in the future.

Great customer service, treated very well, Laura was great to work with!

Excellent experience all around for me and my wife. It was a quick, painless, experience to buy our first car together. Fair negotiations without the usually headache that people talk about. I came here because a friend recommended Matt Slap to me...so count this as a recommendation for you buy your Subaru from Matt slap!

I was impressed by the service I received at Matt Slap Subaru on 6/7/2021. I was scheduled for a 30k maintenance appointment. I received a call from Nick to advise of recommendations including for rear breaks. I asked a couple questions and decided not to replace brakes during this service. When Nick called me to advise of my car being ready for pick up he also advised me that he was able to replace my break pads under warranty and I was given new breaks at no charge. Thank you Nick for taking the time to explore my options and provide me with excellent care.

I havent bought a car from a traditional dealership in over 15 years. But, the whole team (Jay, Chris, and Ashley) made the experience quite pleasant and very easy. They renewed my faith in purchasing a car from a traditional dealership again. Thank you for everything!

First I would like to say thank you to the scheduler, she was very professional help me set up an appointment right away, the techs are very knowledgeable helpful and honest, i was initially worried about an oil leak, which wasnt as bad as I thought, so following the techs expertise, manufacturing callback, few other issues was addressed, this will definitely be the go to shop for the Subaru, again thanks guys the price was reasonable, the service was excellent, i will definitely be back, for preventative maintenence following a stricter schedule, again thank you The Mike Slap team.

Prompt and courteous. Did not attempt to sell me anything I did not need. Helped me use a discount coupon. Free car wash! Super duper all-around!

Everything about my experience was an absolute pleasure! My initial point of contact (as I found vehicles online) was Internet Coordinator, Tucker. He could not have been nicer. Very knowledgeable & helpful. The true shining star of my experience was my Sales Consultant, Alyce! Not only did she come in on her day off but she made both my daughter & I very comfortable as she walked me through the vehicles I showed interest in & ultimately purchased one. Her kindness & attention to detail are top notch! The Finance Manager, Chris, was also very accommodating. Fast, easy process & informative with all my questions. Even when I had to return with paperwork I didnt even have to get out of (my new) car! The General Sales Manager, Larry happened to be outside. He took my paperwork passed it to Finance Manager, Greg, who let me know everything was in order & I was good to go. However, he went back inside to retrieve an item I had left in my trade in...again, never having to get out of my vehicle. I chose to name each individual from this process because they all deserve recognition! As a team they seamlessly worked together. As individuals they went above & beyond (especially Alyce) to make something I would generally dread, buying a car, a complete joy. Ive very rarely given a top score for any review but this experience deserves a perfect score.

Great, professional experience and a pleasure to work with Mark Fox throughout the purchase.

I was more than happy with the service and the folks at Matt Slap Subaru. Everyone was professional and kind, and the service was done in a timely manner. There is no other place that I will take my Subaru for service. In fact I will be getting my oil changed in the next couple of months so its back to Matt Slap Subaru in Newark Delaware.

I only have praise for the staff. From the moment I walked in I was greeted by a manager and taken to the staff to register. Special kudos and praise to Nick who save the day. He had downloaded my past car serviced and when I asked for the 30K milehe reminded the other staff taking care of me that iWhat I was asking for had been performed in June.That was ethical and it also saved me money. And let me tell you I will always ask for Nick. I will continue having my car service at Matt Subaru.Thank you for outstanding service experience.

Mark was great. From the moment we interacted with him we felt valued and wanted to do business with him. Everyone was accommodating and the experience was great.