Great sales team and amazing customer service. Alycia is my go-to car sales person and she has always been the best at matching my requirements instead of trying to push something on me just to meet her nos. I have been their repeat customer and a lot is because of her great customer service and great value for money!

Had oil change and tire rotation. Was able to drop off with same day appointment and picked up earlier than anticipated. Very customer service friendly!

Our family recently purchased a new car from Porter Nissan and we were warmly greeted by our sales rep Blair. Blair was friendly & patient and took the time to answer all of our questions. The financing rep, Bob, was knowledgeable and found a us lower rate than our Credit Union was offering. A dynamite duo at Porter Nissan, Blair for sales and Bob for financing. Thanks again for such a terrific car buying experience from start to finish. We highly recommend the staff at Porter Nissan.

Always treat me good. I only come here for my car. Prices are what they are because its a car not a dollar store lol. But I have gotten things for free just being a nice and recurring customer

First contact via phone was excellent. Person was knowledgeable and able to answer questions in a timely manner.Work performed was as stated and completed on a timely manner.Strongly recommend Porter Nissan

Came in for a oil change….I normally deal with Maddie…. But since she’s not there😭 I was a little worried I wouldn’t get that same wonderful service and feeling….I went to Rob… And he did a great job… Nobody is like Maddie….: But again Rob did great… He got me info I needed about cost of tires and Explain the tread of my tires where I could understand… 2 Thumbs up for Rob…I appreciate him and all the staff at Porter Nissan….

The young woman who checked car in AIMEE was great. Very polite and kind.Could tell she took pride in her job. Something that lacks in alot of people today. Keep up the great job Porter and please let this young lady know shes a valuable asset to Porter Nissan.

Had a wonderful experience working with Alycia Garcia turning in my leased Nissan Rogue and purchasing a new Nissan Sentra. She was able to answer all of our questions and showed us all the new safety features of our new car. We were in and out in less than 75 minutes including the test drive. She is a pleasure to work with.

It was not the technician, it was the 2 year old car that shut off with no warning during a heavy rain. Very dissapointed with this car, might trade it in on a honda next year.

I worked with Leland. Very professional and worked with me to get my dream car. All of the managers were very patient and took their time to explain everything even though we were close to closing time. They even stayed later to make sure I had everything that I needed and ensured that the car was detailed before leaving. Best car buying experience.

I felt that Alycia Garcia was an awesome salesperson, she took her time to go over everything I needed to learn about my new Pathfinder, and she set up the things I may have had trouble setting up, I truly will pass along her information to friends and family that looking to purchase a new car. Thank you Alycia.The finance guy also offered me great service, he explain every paper that needed a sign.

Leland Jones found the vehicle I was looking for. No games. No pushing. I am so happy with my new car.

This Nissan Center was absolutely phenomenal! The representatives did an incredible job by making sure my car was taken care of. Im very eager to say that I will always come to this Nissan Center because of the customer service that I receive each time I visit.

Update: 6/10/2021 after receiving a couple of calls from Lyle Price he explained more or less what happened and gave me good tips on what to do next time to avoid the wait.. he was very considerate and helpful. I will give Porter Nissan another chance. Just for going above and beyond to express how much we mean to them as a customer.I was told i had to wait for two hours for a oil change...ended up waiting over 3 hours! Terrible.

Awesome customer service!! I had to drive out of my way to get my car fixed because the one not far from my house ( sheridan nissan ) employees were rude and ignorant people so I’m great full for this place 👍👍👍

Mr Leeland Jones is the best! It was a the best new car buying experience I have ever had!! If you want someone who is knowledgeable, has passion about selling vehicles but isnt pushy just to make a sale he is your man!! Overall great experience!

Customer service was great and. The lead tech was very helpful

I feel that the service department is honest with what I need done with my car. In the past they have provided me with a rental car which is a huge plus. Everyone is very nice. When ever a mistake is made you make it right and are apologetic so I feel like a valued customer. Overall I’m happy with the service here. Porter Nissan seems to care a lot about customer service.

Nice front of house, but after having my car for a bad trans, failed to do the warrantee work correctly, 2 weeks, had to have it TOWED back for same problem. Almost another 2 weeks, scratched the hood and now there is an exhaust leak because they failed to put things back together correctly. Ridiculous, the car only has 49,000.

The service was excellent, kept me informed about my vehicle, waiting room very pleasant.

Fast and helpful. like that they recommend and never feel bombarded. very caring.

Everyone was very friendly and informative. The person that was my personal advisor was very good. I would definitely work with her again.

This is the second time Ive bought a truck at Porter Nissan. Lee was great! He made my trade in / buying experience smooth and painless. He even followed up to see how I was enjoying the new truck. Love my new Frontier! Will definitely be back for my next one.

My wait time was much shorter than anticipated. Car is doing well.

Friendly service. Full explanation of service being doneTimely fashion. Oh

I recently purchased a 2021 Nissan rouge through them. I have 1500 mile on the car, today an alert saying engine malfunction service now. I called was told they cannot help me. I was told to tow the car there but it would be sometime in August before they will see my car. Manager has unable to talk to be. I even tried calling Blair who sold me the car. Right now I regret using porter nissian to buy a car.

The service area was lovely and spacious. Also my intake with Mary was pleasant and cheerful.

Rob is a great asset, he kept me informed about my car, was compassionate about not having a rental vehicle…I plan to return for whatever Nissan Service I may need.

Porter Nissan Collision Center/MEGAN GRIFFITHReceptionist She is Super Nice & AWESOME as always. STEVE WILLIAMSClaims Consultant also helped me and I will def. be back here in the FUTURE!! Thanks Guys for taking care of me and my car :)

Mike was great! Kept me informed and when the car was ready and he knew I had to go to work he drove my car up to the door for me.I do have a few items that will need follow up though on previous issues.

Everybody was nice n professional. Timing was great..

Excellent customer experience. will definitely take my business there again!

I had an amazing experience! thank you to lee and the team !

Dealer side of Porter is great. Service side not so great. While the people in the service department are nice and they have a nice waiting area it always takes 2 or more hours for basic service (ie oil change, tire rotation etc.) no matter what day or time you come in.

I went for an oil change; however, the technician discussed some other recommendations and even obtained tire prices for me.

Maddy was just a text message away when I had questions about prioritizing service items related to my 2017 Rogue. She understood that I needed to be financially aware of those service items too. Her clarity and patience will have me coming back again with my Rogue to Porter Nissan.

Nice Service Dept. Friendly staff. Promised oil change in 30 to 40 minutes and done by then. Comfortable waiting area with free coffee, water or tea. Vending also.

Rob in the service center was absolutely fantastic! Helped me every step of the way! Gave me updates on what my status was for my car! Truly a great customer service guy! I’m in sales myself and he handled this well above my expectations!

Service was handled quickly and competently. Did have an intermittent electronic issue that was deferred due to service backlog, but they provided some suggestions for workarounds in the meantime.

Took care of me in a fast and professional manner

This was my first time buying a brand new car. Angel spent so much time with me, answered all my questions, and eased all my fears. She is the absolute best. Im SO happy in my new 2021 Nissan rogue

Everyone was friendly, patient and made this the best buying experience I’ve had in a long time. We’ve purchased from the dealership before (like 15 years ago) and they remembered us. We will be back!!

Overall great experience. Fast and efficient service

Mike welcomes you and explains everything that is being done, step by step. My visit to Nissan was very pleasant

Leland Jones is extraordinary. Lee had our new Rogue parked in the show room prepped and tagged when I got there. We had only decided on the car earlier in the day. Working through the paperwork took less than an hour. Lee was also careful to provide a full review of the electronics in the vehicle and discussed all of the Nissan services.I marked the service work question in this survey as “probably will”. In all the years we’ve had vehicles from Porter Nissan we’ve never had an issue that required maintenance per say. However, it’s a bit too far to get routine oil changes at the dealership, so we use a local shop to do that maintenance work.

Mike Furgeson made sure he left no stone unchecked when I asked him to help me fix everything in my car. He is always professional, considerate, and kind. Top notch service I trust.

It was my first time getting my car service...I was use to appointments. So, when I was told first come first serve I didn’tknow what to expect. I was surprise at how quick it went. I am also grateful for Mary who explained everything to me.

Excellent service for 15,000 miles. The entire service was just over and hour. Service team was outstanding.

It was quick, he didn’t keep me waiting long, so I appreciated that, but I did come close to closing time. But they always done good work on my car. And I look forward to getting my tires done, but they are a little pricey.

Lee Jones continues to be the best in helping and getting us get exactly what we need each time we lease, which is in its 15th year. We could not ask for more.

Fantastic service, as always. Mike was professional and even highlighted some additional cost savings opportunities for me!

They got me in and out write away did a good job thank you

Oil change as required. I ONLY have my vehicles serviced at Porter Nissan. It’s well worth the 35 mile drive from Dover to Newark to know I’m well received and cared for by Mike Ferguson.

So FAST! The manual suggested the engine air filter should be changed, but they checked it and told me not necessary, saving me money

Our sales rep Alicia was very helpful and knowledgeable. She even taught me things about my Infiniti that I’ve had for 3 years and didn’t know.

Went for an oil change and transmission fluid change. During the visit I mentioned a crack in my taillight cover. Rob ordered the part for me and it came in the next day. Both visits were shorter than expected and Rob Williams kept me informed step by step. I am a very satisfied customer.

My little daughter and I felt like we were with family and had a very comfortable time.

Michael Ferguson was excellent. He was thorough, greeted me immediately as I walked in. He was behind me. He explained everything before I signed to agree to the service. I highly recommend him.

Quick and easy. I love buying from Alycia Garcia.

Blair didn’t take me serious at first. I let him know that. He ran my credit and gave me no interest rate in return. He started making assumptions that my credit was low, I have student loans, and $30000 may not be in my price range. My credit is high but short in length (4years) and I’m a software engineer with no schools loans. Needless to say, as a black woman I don’t think they thought I could afford this cheap basic car.

ALYCIA SELL ME GOOD CAR. NICE WOMAN TO ME I GOT GOOD DEAL.

Everyone who I spoke to was so nice and informative, from beginning to end. The wait for my services to be done was a lot shorter than expected and my car was also disinfected after. I will absolutely be returning

Everything went as expected. No problems. Service was excellent

When I began searching for my next vehicle I had a very specific car in mind, one that I wasnt able to find near my home or in the state of PA. Ive never purchased a car out of state and was a little hesitant at first, until I spoke with Miles Gawel from Porter Pre-Owned in Newark, DE. From the first conversation he was very attentive and was able to answer all my questions and concerns. We set up a meeting for the following Saturday and I enlisted a friend and traveled the 1 1/2 hours to the Dealership. Miles greeted us upon driving on the lot, had the car in the showroom ready for the test drive. After a quick drive I was satisfied that this was the car for me. Miles assured me that the delivery process would be quick and easy and it was, Eric Gawel, the Finance Manager was as friendly and personable as anyone could ask. He explained everything, called my local dealership to confirm they would honor the extended warranty I purchased, got me a great rate and sent us on our way. This was definitely the best car buying experience Ive ever had, and that is saying a lot.

It was a great experience. May Nissan Murano was serviced promptly and completed promptly. Rob, the Service Advisor helped me a lot by providing me with timely updates on the repair and its completion. He is very friendly and professional in his approach to customers like me.

They did an excellent job and kept me informed.

Bought 2 vehicles - my Titan & my daughter bought a Sentra - Alycia Garcia was the salesperson. She was excellent in all aspects.

The best part of my experience belongs to Carlie the receptionist she went all the way to give a great service, from remembering my name to be punctual on her phone call...that is the kind of experience that make the difference.

The service reps are always very attentive and helpful. I never feel like they are pushing unnecessary service for my vehicle. It is always a delightful experience dealing with the service department.

Great place.....so friendly and resonable.I hate taking my car to the mechanic but this place is great cause they never overcharge and always work with you.

Left with another fine automobile today, and they were happy to work with me on a potential overage on lease miles. This is our 7th Nissan vehicle and none of them have let us down or left us stranded. I wouldnt hesitate to get another Nissan from Porter

Worst service department experience ever. They always have an excuse...our computers are down, were short staffed...5hrs later Im still waiting! Never again! Save yourself some time and money and go anywhere else.

Very nice service technician. Informative, went out of his way to locate a coupon for me, quick in and out.

Had some servicing done to my vehicle excellent experience very professional informative and polite

Went in for an oil change. As usual, customer service was wonderful. Had some other maintenance taken care that was needed and saved some money with my rewards. Didnt have to wait long either.

Service was speedy. Everyone was super friendly

I always have a good experience at Porter Nissan.My car is always treated with care

The woman who waited on me was very kind & nice. She let me know about what options there were to service my car. I went in for an oil change but added some other services as well. My car was finished before the hour that was estimated. My car was sitting right out front after I checked out.

Went there to buy a part for my Sentra. Good service.

Ive owned my Nissan for 3 years and have always had excellent service experiences at Porter Nissan.

I have gotten three vehicles from Porter Nissan now and the reason I keep going back is their exceptional customer service. Car buying/leasing is usually a NIGHTMARE of an experience. I’ve done it many times, many places, but at Porter it is pleasant and easy. I will never go anywhere else ever again for a car.

Nothing but good costume service from the moment I arrived to the moment I left with my car and I will not be taking my car to anyone else anymore, well worth the money I spent.

Mr. Leland Jones once again made your company look good with his knowledge and kind demeanor. And your finance guy Mr. Eric goes back to when we bought our first Nissan and this is our third. God bless and stay safe in this social distancing time! Mr. & Mrs. Haywood, Deacon & Minister 😀😇

Service was done in a timely manner. Cost was considerably less than what I expected to pay. Staff were extremely courteous.

What more can I say other than Thank You. Had the best experience with Blair Osburn. Met Blair a while back when he was working at another location closer to me. I was not aware and reached out to Blair to see about a new lease to replace my Pathfinder. Porter is definitely not a dealership I would have considered due to the distance from my home however Blair asked me to give him a shot. We went over different vehicles (2021 Rogue, 2020 Rogue, 2020 Murano) and options and once we narrowed it down Blair gave me really aggressive pricing on a 2020 Murano. Blair assured me that the numbers give would not change and when my wife and I arrived at the dealership the vehicle was clean and ready. We did a test drive then went over the deal again. Everything was exactly as discussed. After a very short wait we met with the finance manager who went over our paperwork and contract. He offered some protections and very reasonable prices and we signed our documents. My wife could not be happier about her new Murano. Blair did a great job and I will definitely work with him and Porter again in the future.

Maddie took excellent care of me.

Mike Ferguson is an awesome service writer. He knows me by name and he always takes good care of me and my automobile. I’ve been to many dealership service departments over the years and Mike is by far the best service writer I’ve had the pleasure to work with. He is straight forward, honest and professional. He is an asset to porter Nissan and he is the main reason I keep returning.

Although i had to explain a couple of times what I needed done. ... the service overall was good. Im also happy to know that cleaning of the touch points in your vehicle does take place behind the scenes during this pandemic.

Angel Payne went above and beyond, once again, to find the exact Murano I washoping for!

The salesman Blair was easy to work with. Very professional and courteous. First time owning a nissan and it was a good experience.

I always receive exceptional service. The representative Aimee always treats me well, keeps me updated and is very thorough. My car was in and out in no time! I enjoy getting my car serviced at Porter Nissan!

Very well pleased with professional attitude and high level expertise, never once dissatisfied with service or repair work, thanks Porter Nissan -

Everything was fine. I was happy with the overall service and work done to my car. A new transmission makes me feel like I am driving a new car.

Mary, my customer service person went way beyond the call of duty to ensure my vehicle received the attention it needed to be fixed properly and quickly.

Great Service

Mary was very warm and friendly. She was a familiar face from a recent visit for service. She let me know what was being done and how long it would take. She also offered a rental car.

Nothing exceptional, service was good.

Very pleasant and he was very informative

My Nissan experience is always pretty dope. The reps are always nice and personable. Their boss came in (I assume on his day off) while I was checking in and the atmosphere remained very relaxed. No one stiffened up because he stopped by and he was also very cool! I genuinely love the entire Nissan experience. Im never annoyed or regret my decision. As for my service, I was in & out. There was work I needed done that I didnt expect and was quoted a 2 hour wait time and it was done in about an hour and 15 minutes. Thumbs all the way up.

It was time to consider buying a new car and we were not looking forward to it. I would rather have a limb removed than deal with buying a car. So, we did our research and made a list of the dealers we would visit.Porter had been servicing our prior Nissan so we decided we would go to them first. We would then go to the next dealer with Porter’s info in hand. That was until we met Alex Nichols.Alex greeted us without rushing us or hovering. We sat at his desk and chatted about what we wanted. He explained the features of each model and the pros/cons of what we wanted. He then took us out and showed us a variety of cars that met our requirements. At no time did he put any pressure on us or try to up sell” us. It felt more like a chat than a sales effort. Alex is extremely knowledgeable but admitted when he didnt know an answer. He got the answers while we were test driving.We were so happy working with Alex that we decided to buy from him. After agreeing to a price, we met with Eric Gawel, the business manager, to complete the paperwork. Eric continued the experience we had with Alex. No pressure and he spent all the time we needed answering our many questions. We never felt like he was trying to rush us or push us along. There is a lot of paperwork with lots of blocks and he explained each one.Alex and Eric have totally changed our impressions about buying a car. I cant recommend them enough. And I think we should thank Porter Nissan for setting an environment that allows people like them to thrive.