They were much quicker today than in the past. I appreciated that. I dont like that they dont have pick up service to take to work or home while waiting. That is super inconvenient and Ive thought about going elsewhere due to the long wait. I also dont like the fact that you cant make an appointment for oil change. I get there at 7:15 am, the doors open at 7:30 and mechanics dont arrive until 8. I feel your protocols are not for the clients convenience.

Brought my vehicle in for routine maintenance oil change tire rotation 21 point check 11/3/21 @230 pm was told it would be ready by 4pm. At 5:00pm was inquiring as to when car would be ready as I needed to pick up my child from Daycare. They retrieved paperwork check to see if 21 point check was finished & got car pulled around when I noticed that odometer reading was incorrect & I asked service man about it and he said I dont know how that happened, let me check . I said well I know it only had 42386 went it came in and it says 48486 on the paperwork (cant remember exact number) but they changed my oil change number on my notification window sticker but not my paper work. So Im hoping this doesnt have any effects on any warranty on my vehicle.

The showroom was in pristine condition and formatted in a way to encourage social distancing. The staff was friendly and my sales rep, Wesley was professional, courteous and knowledgeable. The only reason Im not giving all perfect scores is that unfortunately, I did not see a lot of diversity with the staffing, at least not during my visit. Overall I did enjoy my experience and Im happy with the purchase.

Great place to do business! From the moment my husband and I walked into the show room we were treated with kindness!! Our sales woman Carol was all around honest and great to deal with. Usually we dread going to car dealership because your in there for hours but we were in and out. Carol made our experience seamless she’s awesome woman to do business with! Definitely recommending her to family and friends. So happy with our new ride.

I have been coming to Porter since T C started with you in Parts, Than as a Teacher Aide at Hodgson Auto Body for many years placing students at Porter Auto Body for Co-Opting, now that he is gone I will still use Porter for all my service of my 2019 Silverado 1500 LTZ. Great Service from a local Dealership is a great thing to be able to use.

Your service folks were attentive and professional, asked clarifying questions and were very communicative. I appreciate all their good work. It makes me feel comfortable and confident going to the dealership for any problems I have with my truck.

Car serviced today; oil change and tire rotation. Service was extraordinary and a detailed list of items checked with ratings provided. Cost was very fair and service supervisor was very well informed, courteous and thoughtful. I will return again and again and I drive a Lexus.

The Service Department always does a great job with our cars. More importantly, the team members help me spend my money as if it were their own.Because of that, I am able to make informed choices about spending on necessities and the extras that I afford myself from time to time.

Scheduled my Suburban for a Takata air bag replacement that was completed satisfactorily and on-time. Once I received my vehicle and after departing the dealership, I realized “service air bag” light was visible in instrumentation panel. When I contacted the service department, I was advised the recall work in “no way” triggered fault code, however the tech should have advised.If they had performed a diagnosis, I would have them do the work and left a happy customer. 3 weeks later, issue is still not resolved due to wrong part sourced; nightmare continues. I don’t recommend these clowns who look like a side circus act with bad personal hygiene habits.

Dave and the finance guys were awesome! Had a great experience and was in and out in only a few hours would recommend this place to anyone looking for a car!!!

Everything was great,didnt have to wait very long.

Concerns were addressed professionally and timely.

Dave was so kind and knowledgeable. He put no pressure on me, which I really appreciated. I came in knowing what I wanted and that was respected from start to finish. Dave found extra discounts and savings offers which made the car very affordable in this crazy market! He even changed his work schedule to accommodate my own. I also appreciated that the finance person did not try and “upsell” extra warranties or guarantees. We were done with the purchase in less than an hour and I was on the road in my new Bolt! A truly enjoyable experience from start to finish.

Troy was very thorough and took his time explaining everything to us. We felt that he truly cared about our experience and went above and beyond to make sure we were well taken care of.

Second to none service department. A very special recognition to Claire Carter. She is professional and customer focused to an elite degree. She made my service experience top notch.

It was perfect. A pleasure having my car serviced at Porter.Justin Gatling knows the meaning of customer service and it was outstanding.Justin Gatling deserves a 10 plus plus rating.

We have been buying vehicles from Porter since 2006! This time we were able to work with Dave Burgess. He was very friendly and helpful! Dave was able to get us behind the wheel quickly and painlessly! Most of the older staff are no longer there, either retired or moved to other positions, but the service and professionalism is still remains! We will continue to deal with Porter Chevy when it comes to our next new vehicle!

Did not purchase from the Pre-owned department but I can’t tell you how honest and transparent they were about the car I wanted. Yes I would recommend Lew or I’m sure any of sales people over there.

The experience was wonderful. My salesman, David, was very helpful and knowledgeable about the cars and the specific car that I wanted and made the experience quick and easy.

Clara was absolutely amazing! Wonderful customer service and took care of everything. The gentleman at the service bay when I pulled up was so pleasant and helpful! This is why we only come to your location!

Went for an oil change. Couldnt schedule an appointment for this regular maintenance item but first-come-first-served was quick. Claire was a great service agent - excellent communicator on the process and work status and explained all the inspection check results and billing details. Ill be back for any work I require!

I had to take time out and give this glowing review for Mr. Roy Argelander of Porter Ford. He was able to make my search for an efficient vehicle flow smoothly. After many years of holding out on buying a new vehicle, it was such a pleasure to have an individual listen, take my needs into consideration, and never felt bothered by the many questions I had. In addition the team took all avenues to get me an excellent rate on my financing. I can’t stop saying thank you for your time and attentiveness in my situation! You are AWESOME ROY, again thank you! Stacie

At first, all seems well with the welcome as I had no waiting, and my car was taken in immediately. However, once I was assigned a service rep it was a sign of things to come. For starters, the rep was not as courteous and was not very attentive. Instead, was communicating on his cellphone and I had to repeat my information several times as obviously, I was not his main focal point. Then, despite having Porter Auto Group service plan I was treated as if my visit was not as welcome as it should have been. As I waited in the lobby area for my service, the area looked somewhat dirty despite it being a pandemic (need better hygiene). I was hopeful when my service was performed quickly, and I was out in a reasonable time, but I should have known something was wrong. When I left to drive home my suspicions were confirmed. My car was now pulling to one side and after pulling over to check things out it turns out one side of my car had over-inflated tires while other did not even appear to be touched. Once that peaked my curiosity, I started to check fluids only to find coolant level was below service min mark (not okay - green as noted on inspection report) as was the power steering fluid. If I were closer, I would have turned back but I should not have to waste more of my time so that someone can get the job corrected second time around. Focus on the customer and job at hand Porter Chevrolet.

Excellent buying experience from start to finish. Our salesman, Eric, was great. Very honest and engaging throughout the process. The finance person, cant think of his name right now, was awesome as well. He helped us secure a loan that was perfect for us. Again, this was one of the best car buying experiences of our lives. Fabulous dealership.

Everyone was extremely professional and friendliness making my buying experience seamless.

Great place to buy a car!

Could not be any happier with our experience with Porter Chevrolet and especially our sales representative Troy. Troy made the process fast, thorough, and painless.

Deal with Eric, he sold us our Equinox back in 2018. On my recent trip to see on of their used cars he was also great to deal with not pushy at all. Had the car had some of the features I was looking for it would have been a done deal.

I had a wonderful experience working with Troy Mayer! He made the process of purchasing my first new car really smooth. He was very professional through and through. I was very impressed with his vast knowledge of all the vehicles i inquired about. There was quick and clear communication the entire time and the final price was exactly as negoited- there were no hidden surprises! Im super happy I came to Porter Chevrolet & highly recommend Troy & his team.

Currently with the chip shortage it was very difficult to find something I liked that was also within budget, but Dave Burgess provided me not only a car I love but he was very patient and kind to me throughout the whole process and not once pushed anything upon me I did not ask for. I would recommend him a thousand times over if you ever go to this facility or Hyundai!

The check in persons were very professional, didnt try to sell me anything. I was told 60 to 90 minutes but it was done in 60 minutes. Best of all no appt necessary to get an oil change.

Love the quick expressed for my oil change.Claire Carter was so friendly and very helpful explaining things. Everything was and easy. Thank you a Sharon mccombs

Saleman (Luke) was courteous and informative. He was able to answer all my questions or get the answers. Facilities were spotless.

Wesley and Tim were amazing. Everyone I encountered with on Memorial Day was friendly and professional. Wesley exceeded my expectations and Tim did an amazing job with financing and made me feel very comfortable!

Car had transmission issues and had to be towed to Porters over the w/e. I got a call first thing Monday morning to assure me that the car was there and to ask when happened. When I explained, I was told it would have to be inspected by a master mechanic and since I did not have an appointment, they would try to squeeze me in but could not promise it would be Monday. I got a call Tuesday morning saying it had been seen, what the issue was and how much it would cost to repair. I agreed and got a call Wednesday morning that repairs were completed. When I went to pick it up I was pleasantly surprised that they got it done for approximately $50 LESS than the estimate (where does that happen?) - and the car is running like a top. Throughout the process, I felt supported, knew that the vehicle would be taken care of, and paid less than anticipated! :) I will always return to Porter for all my vehicle needs. Thank you!

Very helpful associates. In and out quickly. very clean waiting area. Although TV should be at a lower volume.

My problem was solved very quickly. Excellent service.

The service was seamless. Once diagnosed they needed to order the part and when it arrived they fit me in immediately without any delay. The girls at the front counter were very professional and pleasant.

Top of the line every time we go there!!

I paid the sum of $1,255.52 for servicing the air-conditioning as well as a comprehensive multi-point check up and servicing on my Chevrolet on May 5th. 2021 in preparation for my daughter using the car on a trip to New York. The battery malfunctioned on the journey indicating that the multi-point servicing was not done, creating a headache that would have been avoided if they had done the multi-point servicing that the Chevrolet promised that they would do.

Great sales and service. I dealt with Troy. Honest guy.

I paid to have my transmission fixed, I called and informed you all that the temperature was high, I was told by I believe you or whoever spoke with the transmission technician that not to worry unless it’s was 230° because my type of vehicle tends to run high, I spoke to you on the phone yesterday and told me to send you the receipt and that you will cover the cost now here we are.... my transmission was not fixed. You told me it was it was not you told me that you will cover the cost now u saying you will not. Why was this part not replaced it makes me wonder what else was said was done but wasn’t actually done. Was the transmission fixed when I left your dealership no it was not so what other extra wear did I put on this new transmission as you refer me back to gm about this and that?! Trust I will never in my life buy another GM vehicle and you sit there and lied to me saying I will pay the cost and now u acting like I just emailed you a copy of receipt for the fun of it!

Friendly and quick customer service.Better than any other dealership Ive dealt with before.

I always deal with Justin in service. He is knowledgeable and very pleasant. My Tahoe has been coming in for service for 11 years this year- and Justin is always available for help.

Great service except paint pealing and rust on side and bottom hitch receiver. The dealership service manager said they would not replace or paint on vehicle which I purchased there. Disheartening as I have purchased vehicles from them on several occasions, may have to change when making future purchases

Everyone was very professional. I highly recommend Porter Chevrolet.

I never enjoy give a negativity responds to a survey. I’ve been a customer at Porter Nissan for 13 years and has always enjoy the great customer experience. The service has always been above and beyond. Because of the service I’ve received I decide to continue my patronizing Porter after purchasing my Chevy pick up truck.On Wednesday December 23,2020 I drop my vehicle off. The purpose was to inspect the brakes due to noise occurs during braking. Because of Christmas shopping I lost track of time. I was unable to return to dealership before closing hours to retrieve my vehicle. I was never inform the shop would be close December 24 Thur December 28,2020. There were no sign indicating the shop would be close.After retrieving my vehicle on Monday the brakes were still making noise. I return the vehicle on Tuesday again to have the problem resolved.I feel the dealership has shown a lack of professionalism through out this problem. Returning to a dealership numerous times for a problem to be corrected shows a lack of of concern. I believe the mechanics are train to repair a problem the first time. There no reason I should be return to a dealership numerous time to correct a problem. I also feel signs should’ve been posted about the closer.I never enjoy give a negativity responds to a survey. After the service I received these ratings are well deserving of the entire service crew and advisor.

I made a last minute decision to see if I could bring my car in for an oil change.The service Department had me in and out in approximately a half hour. My service advisor Justin is always extremely accommodating and does a great job!

We purchased a used Toyota RAV4 for my brother at Porter’s used car lot. Pete was by far one of the most helpful and genuine car salesman I’ve ever dealt with. Pete and his sales manager were pleasant, provided accurate information and gave us a great deal on the car! Thanks guys!

My wife & I were looking to test drive SUVs. Our salesman, Troy was awesome. He showed us a 2020 Chevy Traverse which we test drove & absolutely loved. We loved it so much we decided to take it home! Thank you Troy!

All workers were nice, and very helpful. They answered all my questions and I love how the report specifies all checks that were preformed and looked over. Much appreciated.

Ive never had any problems with the staff or the processes at Porter and very much enjoy and appreciate dealing with Troy Mayer at Chevy. Although Ive purchased several vehicles from Porter, its not just the sales part of their service I prefer, its the service department. Very friendly and professional, they almost always beat their estimated service time and have never argued with any of the small complaints I may have had about a vehicle - they just took care of it no questions asked. While dealers are out to make the best possible deals for themselves and people should make sure theyre informed before buying a car from anywhere, I appreciate the fact that coming to an agreement is easy and comfortable - not awkward like some other places that are obviously just out for themselves with weak customer service. You really do get what you pay for and Porter earns my patronage. I absolutely recommend this dealer if you want reliable and professional service.Shane Tuffy - Middletown, DE

It was wonderful! I dropped off Friday night after hours for service. I left an additional comment that my son had a soccer game the next morning and would need to pick up by 9:30 if at all possible.I received a phone call the next morning at 9 saying my truck was ready! Tires were even rotated! The service department there is always SO helpful, communicative, and thorough. I can’t thank you enough for making this process easier, especially during covid times!Thank you Porter Chevrolet!

Porter associates are always friendly, knowledgeable and helpful, from the person greeting you at your car to the person checking you out when your work is complete. I have been a customer since 2019 and have not ever considered going anywhere else for service on my Equinox. Thank you Porter Chevrolet Service Department for a job well done.

Treated my like an old friend. The sales process was fast and very friendly. Thank you Sarko yepremian for your help in my truck purchase.

Very helpful staff. Easy to work with. The truck is great and the prices was fantastic.

Everything went well in and out very quickly. I didn’t care to watch mainstream media on the tv while waiting though

It took some time for the mats to arrive at the dealership. I felt compelled to contact the service department frequently for assistance as I did not hear back for multiple days about my car. All was eventually fixed, and I am now fully satisfied.

Justin is absolutely amazing! I 100% expected to be there for about 2 hours I know Saturdays are crazy busy, but Justin got me in and out in less than an hour ! Caitlins a sweetheart too ! My overall experience was just amazing !

Very professional and thorough and the time range they gave me was spot-on.

Excellent experience! Everyone was polite, friendly and professional. Service was handled in a prompt and competent manner. Good job!

Dave Burgess listen to my requirements and fulfilled every aspect. Well done Mr Dave

The car would take longer to fix then scheduled so they gave me a loaner car until my car got fix. They were very professional especially the service attendant JUSTIN. He was very courteous and professional and kept me up to date on my car progression. Thanks to him I’m very happy with the service I get from Porter Chevy.

Staff is very friendly, oil change is quick, I only take my car in for oil changes but I know if I need something else done it would be done correctly

I’ve been to 3 Chevy dealerships for different cars/concerns. There is a reason I keep returning to this dealership! They are amazing. Customer service from front end all the way to the manager, is superb. Thank you for taking care of my car & alway making me feel like I am in good hands!

They fixed my car fast. They did an excellent job

Very pleasant, great customer service.

I go to porter infinite 👍service and quality work they will take care of u

Randy was great! He really listened to what we were looking for and found the car with the options that we wanted from another dealer. He was polite, pleasant, friendly, took his time, and without any pressure helped us finalize a decision. Although, when we drove it home it had an alert pop up. When I contacted Randy about it, he told us to return right away and was able to have the service department take care of it immediately. Frank in the finance area was also pleasant. We typically buy our vehicles at another Chevy dealer. Our salesperson retired. We are thankful that we had Randy who provided us with excellent service. I hope this continues for any issues that may arise.(fingers . crossed we dont have any problems to test that out ) .

Courteous staff, clean facility, and timely service. THANK YOU

I like the people at this dealership much better than their local competitors. Theyre friendlier, more courteous, polite, and they really care about the customer experience.

Was a very positive experience.Vanessa was amazing.

Justin was very helpful in explaining my car needs and how they work. Also, during my wait, he was able to accommodate with a rental to run errands due to an unexpected hold on one of my car parts which was extremely helpful!

I believe they were hiding something about the work they did on my daughters car. They had it for 1-2 months and didnt fix anything but charged her about 3k. Tried to get all paperwork of what they did on it so we could take it somewhere else. They refused to give her the mechanics notes, saying they arent aloud and we found out they were lying.

Justin was a pleasure as always. I received fast and courteous service.

Too expensive! Down to the diagnostic fee (Diven Chevrolet is $89 while Porter is a whopping $119!)

Excellent customer service.

We have leased Chevy cars for the past 5-6 years; we knew our lease was coming up and did some shopping for the best deal on mini suv type of car. Let me tell you -- Chevy, specifically Jim Pennington, was FANTASTIC! The fact that Jim remember us, and my husbands dislikes on car color -- it was a nice personal touch- Jim took car of us and got us what we needed at the price point we desired! Lastly, we will recommend Jim (Chevy) whenever we can...Chevy, do not lose Jim....you will be so sorry!I will add Will, Finance guy, that likes to take our money - Ha - he was great as well. He did a great job explaining the documents and talking us through what we were signing.All in all, the team was great and appreciate all they did ahead of time to help minimize our time there, not only due to COVID precautions but also our 2 year old toddler was with us!Thanks again ALL - God Bless!Amanda

Claire was very pleasant and kept me well informed. Great job!

By far the best new car buying experience I ever had..I drove 3 hours to purchase my new HD truck and the service could not be better.

Customer service was great. Service was fast and efficient. You are up to date on every need for our vehicle.

The service I recieved was of expert quality.

Tire work was not completed in 7. 5 hours

Easy to make appointmentsDealership cleanKept me informed on car progress

Left my 2017 Colorado for repair Rich kept me upto date on what was needed and truck was repaired in timely manor

Came in with an idea of what I wanted and came out with exactly that. Great customer service

Fast service and everything was done correctly

Salesman and staff were super helpful and very professional. Eric Whaley was a no pressure associate, he explained everything in great detail. I was undecided between 2 different vehicles, when I returned the next afternoon with my wife, both cars were by the front doors, side by side, awaiting our comparisons. Finance dept, handled everything smoothly and quickly. BTW, I live in Pennsylvania 3 miles from Jeff D’ambrosia Chevrolet in Oxford. I still choose to bypass Jeff’s and drive to Porter in Newark DE, for the second time and I plan to do so again in 39 months. Thank You

I SPOKE WITH THE SALEMAN TROY. HE WAS OUTSTANDING. HE ANSWERED ALL MY QUESTIONS, PORTER CHEVROLET HAS THE BEST SELECTIONS OF VEHICLES TO SUITE ANYONES NEEDS, I AM VERY PLEASE WITH MY NEW 2021 EQUINOX LT.THANKS-PATSY ATKINS

Made buying a new truck quick and easy. In and out in 2 hours. Thanks again

My third lease from Porter Chevrolet. Also purchased a vehicle from Porter Nissan. Jim Pennington at Porter Chevrolet was super!. Highly recommend.

Our salesman Jim was incredibly professional and helpful. He showed us all of the bells and whistles and well as basic components of our vehicle. One of the best experiences I’ve had with a car salesman

I had never been there before to get my car serviced, everyone was very nice and so helpful.

Great experience with Randy Day and Frank Smith! Did most of the pre-work while out of town. However they made it work so that my sisters and I could surprise my mom for her birthday. Thanks! Randy was recommended to us by a close friend who purchased two vehicles from him. Will certainly recommend Porter to others!

It took too long to fix my tire

EasyFriendly StaffVery timelycomfortable lounge to work from

Awesome customer service, always Greeted staff is extremely friendly I get text messages when my vehicle is completed and follow up text messages to ensure that everything was done correctly I love this dealership

The attention you received in the dealership area, is totally different than the Service department.

I really like Porters Chevrolet Service. The people are very kind and professional. I will always bring my car there. Im truly a happy customer. Thank you. Denise M. Butler

Professional and extremely pleasant associates