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Caliber Collision
8 Mill Park Ct, Newark, DE 19713, United States
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Caliber Collision
Comments
St
Review №1

I had some damage on the rear bumper of my Mercedes Benz. This shop did a fantastic job. The cost was very reasonable and the quality of the work was outstanding. Very happy with the results.

Al
Review №2

Kelli is absolutely amazing. Goes out of her way to reassure you and let you know your car is in great hands. They were prompt abs my car was fixed thoroughly.

Je
Review №3

This place was fantastic they kept me up to date and got my car done fast and it looked great

ad
Review №4

Very happy with the overall work and customer service.Pretty hard to impress me in the automotive field and they did.

Je
Review №5

Love this place! Great service from Michael, highly recommend!

Ma
Review №6

2nd time my car has needed body work done. Excellent staff, and they get you in & out as quickly as possible. They do great work here.

Ta
Review №7

My insurance company referred me to this location. The staff were very nice and polite. Especially when I went and spoke with Alex. He was a great guy and he was very informative. This place will definitely have your mind at ease. When you stop by ask for Alex. He will take pride in your ride 😁

bo
Review №8

Awesome customer service great quality and speedy repairs thanks caliber!!!

De
Review №9

Everyone was super friendly. They took me out to look at the damages and explained exactly what they saw and what they were going to do for those issues as well as inspect the undercarriage for other issues and what they could find. I left feeling confident my vehicle was in great hands. My car was ready 3 days before promised and they did an awesome job!! Again when I picked the car up they once again went over the repairs and what they looked for and ensured everything was good to go. I absolutely recommend Caliber Collision!!

Sh
Review №10

They were very helpful and they did a very good job on My truck 💞

So
Review №11

Theyre professionals, kind caring, decent people phenomenal check them out oh trust WORTHY

Mi
Review №12

Nice work to restore automobile damage. I called on the morning the car was scheduled to be completed and was told it was sitting our front just waiting for Managers QC review. I called again in the mid-afternoon and was still awaitng the Managers QC review. Other than the long wait for a car that was complete and sitting waiting for a quick check, we are satisfied.

Ni
Review №13

Brought my 2015 Ford mustang in on Tuesday morning to repair some body damage due to someone sideswiping me. They had completed work Thursday afternoon. Very quick, professional, and world class service! They also guarantee their work as well, so this gives me some piece of mind as well. Lastly, they partner with Geico and Enterprise, so when I dropped off my car they had a rental ready to go, and was also able to drop the rental off at this location. Everything was super convenient, friendly people, and no gimmicks! Will be recommending to anyone who needs autobody repair.

Ka
Review №14

Needed body work on my car after I was hit from behind. Work was done promptly and the car looks as good as new!

Da
Review №15

Very good service, professional work and always kept me up-to-date on the progress.

ca
Review №16

Great experience!! Keep up the great work

ch
Review №17

Great staff, quality work

TH
Review №18

Very pleased with all the repairs performed nice staff and excellent service very pleased Tom Henry Newark Delaware

Ja
Review №19

On 5/29/18, I went to pick up my vehicle that was ready, after I took it in through Geico express services for a collision repair. Upon arrival, I was checking out my vehicle and noticed that the plastic cover that goes under the rear driver side tire was loose (area of the accident). I also saw the black interior of my vehicle had a lot of white dust. It should be noted my vehicle interior was clean prior to bringing into the shop.I advised the front desk receptionist of the problem, she sent one of the shop employees to look at these problems. I was told they would take care of my dirty interior and install the plastic cover correctly. At this point, I went back home to wait for their call.A few hours later, received a call from the receptionist advising that my vehicle was ready. During this phone conversation, I asked her to please make sure the vehicle was ready. She stated she will call me back once she receives confirmation that the above problems were taken care of. Approximately five minutes later she calls me back and stated that she spoke to the shop employees, who confirmed everything was taken care of.I then returned back to the shop, upon checking out my vehicle, I noticed the interior was still with white dust and now my rear black leather seats appeared to have been cleaned with a wet rag due to white water marks left on it. At this time, I made the receptionist aware and asked to speak to the manager. The manager told me to bring it in again (for a third time) and they would clean it again. I told him I already provided you guys with an opportunity to take care of it and you guys didnt. Also, the manager was outside with me and his employees. One of the employees attempted to clean my leather seats with a window cleaner. I had to tell him to not do that since that could ruin the leather. This employee advised that they dont have the proper cleaning products. I told the manager, the only solution would be for me to take the vehicle and get the interior clean and they could cut me a check for the expense. The manager advised he could not do that and he could only offer to try to clean it again expecting me to return for the third time. I told him that is not possible since I have to finish doing other errands reason I came in earlier in the day to pick up my vehicle initially. He told me that his shop doesnt detail vehicles and that is not part of the services they provide. I responded to him, I understand but I also expect my vehicle in the conditions I turned it into your shop since I paid approximately $2,700 for the repairs. In the end, there was no solution beside him expecting me to return again for a third time.Other than that problem they repair the damage to my vehicle and the paint match the factory paint. As far as customer service they are only getting 2 stars because at least they repair the damage.

Li
Review №20

Great job, kept us informed. Friendly and professional. Would definitely use them again!

Al
Review №21

Awesome service great quality

Ka
Review №22

Great work, color matched paint perfectly. Quick turn around time. Everyone encountered very nice and professional.

Na
Review №23

Great service will advise to get your car repaired here

Ji
Review №24

Fast, friendly, and informative. Kept me up to date and costs were reasonable.

Ba
Review №25

The services at Caliber were fantastic. The service received from Stephen and John were outstanding. Would highly recommend!!

Al
Review №26

Wow! I took my car here a few weeks back and I have nothing but great things to say about Caliber and the staff who work there! From the moment I dropped my car off to the moment I went to pick it up the Caliber team made me feel like my car was in good hands and I would have the best quality work in the area. Anyone who asks me where I take my car I say Caliber at Redmill is the best! Thank you for your services!

Ch
Review №27

They will always be my first choice if my vehicle needs repairs!

Th
Review №28

They did outstanding work.

Br
Review №29

Thank you so much for the repairs to my Explorer! Quick & enjoyed working with the staff. Will use them again!

Go
Review №30

Very informative and kept me up to date with everything they were doing on my vehicle. Very personable staff and I am so fortunate to have business with them.

N
Review №31

They do good, reliable work.

Pe
Review №32

Very good service. Good price compared to other quotes I received.Will be bringing another car in for repairs soon.

Bi
Review №33

Caliber Collision handled the repair on my 2019 Honda Civic professionally, and slightly below estimate. They were not the lowest estimate I received, but I used them because Keith was very knowledgeable and professional and I figured this carried into the actual repair shop. It did! And at the end of the process, they gave me a discount because I paid out of pocket vs. using insurance.I have a small issue with the paint, which is slightly darker than the original silver metallic color; I know it is impossible to match paint 100% unless you have the same stuff as the factory used, but they could have feathered the paint into the hood. I would give the paint job a 7, the rest of the job a 9 so it settles out on 4 stars.Still I am very satisfied and would return again if needed.

Ka
Review №34

They did a great job on fixing my car. The staff is friendly and they take pride in the work they do. Thanks for a job well done

Jo
Review №35

Friendly and knowledgeable. Rather not need their services, but they seem good so far.

Gl
Review №36

They were very professional and keep in touch with me with updates. Excellent work. Love it.

Ke
Review №37

Great service. The people were very courteous and professional.

Se
Review №38

Excellent staff and service! I couldnt and would never have found a better place. My insurance company recommended them and they were right on!

Sy
Review №39

My car is back to looking brand new. Body work takes time but through the entire process I received updates through text from Caliber Collision. Everytime I spoke to someone they were helpful in answering my questions, especially Rick. Seemed like a busy place but remained proactive about my car.

Ke
Review №40

Great work

Am
Review №41

Keith is the best ... He treated with me as a family,, he is always welcome and smiling,, respect, responsible, thanks Keith for all your help......

Ri
Review №42

I love this place. I take my car here whenever i need collision repairs.

Ke
Review №43

Repairs to an accident involving a deer.

Mi
Review №44

The shop fixed my bumper and then called me to let me know the work was completed. Upon arrival I immediately notice that the bumper is falling off on one side. The manager says the he will take it to the back & fix, but then I wait an extra 30 minutes. And I’ve got say, if you call to say that the work is completed, I expect to show up and see that it is completely done.. which it wasn’t. Other than that, they update you throughout the process & the work was done.

Da
Review №45

Great quality, friendly service, definitely highly recommended!

Ma
Review №46

Excellent body shop

Ma
Review №47

My car was hit in the Walgreens parking lot on Rt 40 in Bear. Progressive was awesome and set me up to take my car to Caliber. My passenger tail-light was cracked, my rear bumper was destroyed and my trunk panel was badly dented. Dillion at Caliber was a complete pro! He walked me through everything they would be doing and got my car back to me in three days! I was even able to leave my Enterprise rental at Caliber Which saved me a lot of hassle! Professional work and professional staff! Highly, highly recommended!

Mi
Review №48

The manager was horribly rude, but thats ok, I was happy to take my business elsewhere. **** I just noticed the error in location address... the rude manager was at their Hatboro PA location

An
Review №49

Price was way too much for work completed. Found more scratches on my vehicle that weren’t there when I dropped it off. Would also not accept cash. Huge inconvenience. Took 5 days to remove a small dent and paint a small section. Would not recommend to anybody.

Li
Review №50

Place is awesome and very trustworthy

Ma
Review №51

Great service.They keep you informed.

Sh
Review №52

Nice people, fast service

Al
Review №53

Good, professional service.

Er
Review №54

Havent finished vehicle yet

Te
Review №55

They work with you and inform you daily of repairs

Si
Review №56

Awesome service

Information
8 Photos
56 Comments
4.5 Rating
  • Address:8 Mill Park Ct, Newark, DE 19713, United States
  • Site:https://calibercollision.com/locate-a-caliber-collision-center/red-mill
  • Phone:+1 302-731-1200
Categories
  • Auto body shop
  • Auto dent removal service
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:7:30AM–5:30PM
  • Thursday:7:30AM–5:30PM
  • Friday:7:30AM–5:30PM
  • Saturday:7:30AM–5:30PM
  • Sunday:7:30AM–5:30PM
Accessibility
  • Wheelchair accessible entrance:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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