Ordered a Herman Miller chair from this company during the height of the pandemic in New York. Testing the chair was not feasible given stores were closed, and I was looking to complete my home office quickly. I don’t feel i received the best recommendation from this company. I requested a chair with lumbar support, I was told the chair in question(Model: Embody) had great whole body support. The chair has very soft flexible backing, most people with lower back pain need the opposite, a firm backing or at least a backing that does not completely give way. I sit in many different chairs in several offices. This is the only chair that actually aggravates my back pain. This store has a return policy with a 75% restocking fee, yes you read that correctly. This should have raised a red flag. Ultimately, I took a chance on the chair, and now I am stuck with a poorly functioning chair that I can not return.