Absolutely the best place to maintain your motorcycle(s). I love them! They work with you and are fair with their prices.

They are not very helpful in this store. They had a few cool bikes but no one to speak to. I guess I will have to look elsewhere.

I DON’T RECOMMEND!!!Not honest & upfront about how long it will take to diagnose/fix. Charged me 3 hours of labor to replace the Engine coil plus oil change kept the bike for almost 2 weeks. Absolutely unnecessary technique to overcharge.👎

I came in for a helmet and was assisted by Christian. Cycle Therapy has a large inventory. Christian was extremely helpful, knowledgeable, and very patient, explaining the various price points and safety features. Great store and staff!

I was in the market for a second bike and Cycle Therapy had the BMW F800R I had been looking around for. From the very first conversation I had with Ace, he was very polite and transparent about every detail involved if I were to purchase the bike from them. He was patient and answered all my questions and I appreciated that he was also direct and honest when he couldnt answer them. I had no prior experience dealing with Cycle Therapy and am happy to report that Ace honored the price that was advertised, with no B.S. and no sales pitch.The shop has many current up to date gear and models of helmets. I was super happy to get a brand new white Icon Airflite helmet that I had been eyeing for a while, to match the bike. I was surprised that the prices were as amazing as the lowest prices I had seen online.As for the vibe of the place, Chris, the service manager is a cool dude and I enjoyed chopping it up with him about bikes and food. Marcos is a wonderful and attentive sales associate who kept in communication about the face shield I had ordered. Overall, I would definitely recommend this shop and plan to return for more gear as the riding season gets closer.

The horrific customer service was enough to lead us to take our business elsewhere. We wanted to purchase a new scooter and it was alarming how hard we had to work to get professional, attentive, and thorough service. The employees (starting with a salesman, Ace, and including the owner, Rahav) had awful follow-through, were impolite, consistently forgot who we were and what transaction we were a part of, and became combative, defensive, cut us off in conversation and were argumentative when we called this out. Their communication was baffling: we would speak to them on the phone and call back with additional questions/information within the hour and they admittedly forgot what we discussed the very same day; they also misplaced all of our written correspondence and blamed it on a secretary. As customer service agents of highly expensive products, it was saddening that they exhibited such a lack of care for our business. To use the owners words, heres what you should do: take your business elsewhere. You should likely take your business elsewhere, as well!

These guys are just the real deal.Ive come to them a few times now with my finicky used Tomos for tire repair and general maintenance. They always give great service at prices that are fair and honest, for which obviously mechanics dont always have great reputations. My service has always been done swiftly and effectively.But thats not why Im writing a review. Im writing a review because these are truly good people who love their work. They genuinely must love what they do or they wouldnt ALWAYS be so respectful, patient and direct. Ive seen customers be super weird or outright rude, and my guys at Cycle Therapy are STILL above decent and unchanged. Theyre too dedicated.The only thing I could even imagine someone complaining about is that if youre dropping off or picking up something for service you may have to wait on line a few minutes. Well guess what, its a small team and theyre committed to good work and to everyone on two wheels- WELCOME TO THE REAL WORLD PAL.What speaks more than I ever could is just watching the clientele at Cycle Therapy. Anyone in there for enough time to spend money exits feeling better, its honestly miraculous to watch.Go there- fix your bike, buy something, talk to Chris, whatever. Just know these guys are on your side.

Well they do good work but they are very expensive! But if ya gotta fix ya bike !

Nice bikes for good prices and the staff is nice people that help you understand your bike

Great staff, and honest too. Reasonable prices.

The owner of the shop is very arrogant. He talked to me like he was doing me a favor. I wouldnt recommend this place when i have other options. Chris on the other hand is very polite and humble. He talks to you like a human being. That is why i gave the 3 star otherwise i would have given them 1

Love the staff and the gear! Theyve had my bike for some time, did great work, and even worked out payment options for me when my financial situation changed. Top notch!

I was a customer years ago. They were a bit pricey, but was happy with their work overall.

I can not recommend these guys enough. Firstly, they are incredibly honest and straightforward, no BS or pressure. Secondly, the are extremely helpful & knowledgeable. It doesn’t hurt that they have super competitive pricing to boot. I’m a fan.

I noticed the bad reviews before I went here, including the ones on how they fail inspections for BS reasons, but because I didnt have a problem 4 years ago with another bike I decided to give them the benefit of the doubt. I was told half an hour but actually waited an hour for inspection (was the only one there for inspection, mind you) and then 5 minutes later, they didnt pass the bike for the front tire. Even though there is enough tread on the 750 mile tire (by the way, they measure tread depth with the tip of a pen, so theyll probably find a reason to fail other people for that scientific measurement) they told me it was worn incorrectly. If you go to the NY DMV site, there is nothing about uneven wear as long as there arent bald spots and the tread is fine, both of which apply to my tire. To add insult to injury, because of the long wait, it started raining so I got to ride back in the cold rain.Just like the other bad reviewers I should have listened to, Ill take my measly $6 somewhere else this week and every other time I need an inspection.

Nice and friendly staff, prices are ok.

Terrible customer service. . . Dude tried to charge me 100 bucks for an oil change. . . Burn this place to the ground

Great shop and service just get there early lol

Chris, Eugene and the entire team are great. No BS. On time as promised.... Will definitely go again.

Its good to see them back

I knew this store existed (I bought a motorcycle jacket here once) but had never bought a bike from them. But they had exactly the bike I wanted this month, I bought it new off their showroom floor, and couldn’t have been more pleased with the experience. Ace and the rest of the staff were friendly, transparent about pricing, and service-oriented. The shop is very busy but I still felt well taken care of. I’m confident I’ll be happy with the service experience, too. (They also sold me a helmet I liked at a fair price.)

Great customer service. I would definitely return

Theyre very friendly and knowledgeable and have what you need when youre looking for it

Great customer service, good quality work (in a timely fashion), and the prices are really fair...

A pain to get to because of traffic, but its worth it for the selection and motorcycle repair

Great workers would go again but is very far

I got a 50cc moped from them, they were extremely helpful and it was a good price. Great place!

Nice store things are over priced if you ask me. Id rather just buy things online or go somewhere else. Ive been there multiple times and wasnt able to get the help I needed because I have a (Chinese) scooter. So if you have a Chinese scooter dont even waster your time going there. Unless your getting maintenance done on your scooter such as oil change and gear change just so you have some paperwork when you sell the scooter that youve done maintenance on the scooter thats the only reason why I would go there

Great customer service. Just a little out of my price range.

They do very good work at a fair price

A great place to take your bike to good fees low price very friendly in and out operation

I find cycle therapy crew are trustworthy professional team very helpful and will be my service guys for as long as i ride

Very bad service after I order they took 11 day to have my wrong gasket that the funny part they dont even bring me the right one

I wouldnt go to this place if it was the last shop on Earth!!! Typical money hungry scam artists. Learn how to do things yourself from YouTube or go to a better and honest mechanic shop

They sold me an unwarrenteed used bike that needed to be repaired for more money then a new bike plus shipping across country with 1 year warranty would cost.I was told they were forced to tell me that they could not warranty the bike because the factory in China that made it went out of business however dealerships around the country are able to offer the bike with a warrenty. I was told bike would be in Tip-Top running shape.Within two blocks of the dealership the bike started cutting off.I wonder what the definition of Tip Top running shape is Ill tell you what they told me caveat exemptor or buyer.. beware.

These guys know bikes and are super friendly! They can always find what you’re looking for and take care of it for you! The best place to go for service, inspections and parts!!!

Good shop,but minor repairs are expensive.

Cycle Therapy is aces in my book. (No pun intended)I recently, after many many years deliberation, bought my first motor scooter. It was a very daunting experience for me since I knew little to nothing about the bikes, or the kind of scooter which would best fit my needs or even whether I could ride one. Since the availability of businesses that sell Motor Scooters was limited to one, I chose Cycle Therapy. I walked in the door and was greeted by Ace, one of the two owners. He was relaxed, helpful and accommodating. There was no hard sales pitch, no questions he wouldnt answer and most importantly, no bull***t. He clearly explained to me the ins and outs of the four scooters of which I was interested, definitely not pushing the more expensive of the lot. Then he left me alone. After some deliberation on my part, I made my choice. And I am so very happy I did.Since that day, Ive been back. I had a question about my financing and once again, Ace took great care in making sure I understood everything that was confusing me. Walking into the store the second time I felt so welcomed. The salesmen on the floor, Chris and Lorenzo, remembered me and asked how I was enjoying my scooter. And they meant it... it wasnt a spurious greeting. I could go on (and I have been known to) but suffice to say, I would encourage ANYONE looking to buy a Motor Scooter to look no further than Cycle Therapy. Believe me, you wont be sorry.

The Best motorcycle spot

Good for gear and equipment limited selection of bike

Great place for anything motorcycle!

Don’t live in Harlem anymore but when I was there this was my go to spot. These guys were extremely helpful, always honest. I was a new biker when I started going there and they never made me feel dumb for the questions I asked. Also felt very comfortable in the shop as a woman. Will still be stopping through from time to time. Prices are pretty decent as well.

I had to re-Edit my previous post.Its a storm on the way. A tropical storm.The owner had to drive from the city to my house in upstate NY.I Had to wait a week for my delivery.The owner is a family man with newborns.Very friendly and very apologize for his delay.I would recommend the dealership very honest owner!

Nice small quaint place....was able to get everything I needed....there was a cutiepie who works there...I wish I got his name who helped me purchase my first helmet

A really awesome shop. This guy name Ace is really amazing. Sold me bike and made the whole process enjoyable . Seem like he does most of the work there.

Superb workmanship, time spent explaining, price and excellent experience overall.

I wanted a full face helmet, went to the shop for the first time, the sales representative was cool, not pushy, clear and most of all patient. Sales representative took the time to show me different sizes, colors, features and brands of helmets, Im very happy with my purchase, I will be returning to this shop and I would recommend anyone who needs motorcycle gear, service, etcetera to cycle therapy nyc.

Went in just to sit on some bikes. Absolutely no pressure from sales which I appreciate immensely.

Had these guys fix my duc and they did a pretty great job on it. Chris is super solid on his customer service skills and the rest of the guys are friendly and knowledgeable. Even showed me how to check my oil! It should be noted these guys are one of the few shops that work on older Ducatis and they even have a hook up for refinishing your tank. Couldnt recommend these guys more.

The service was excellent! They are super Patient and never push you to by something you dont want. Josh was fantastic.

The are pretty good 👍

They say they do towes but when i called to speak to them they said they couldnt do it And they kept putting me on hold for real long. Just to tell me they couldnt do the towe. Which they promote that they do.

There costumer service is great. They walk you through, step by step about the motorcycle your looking for . They tell you the pro and cons of the motorcycles your looking to buy and they have everything you may need . If not they will order it for you . Had a great experience.

Not good at all

Check their Yelp for accurate reviews, horrendous scammers.

First time riders, skip this place .... (I am now experienced and seeing that name still make me cringe.)Got my first ride from them when they were in front of Javits Center, a Kawa 650. I did not know much about bikes back then but ended up being a nightmare. Never again I promised ...My second ride was a Ducati I bought on Craigs list. It was not the cheapest, it was market for that kind of bike. I was going over old paperwork and discovered that the guy I bought the bike from did the maintenance at that shop on 127th.One of the maintenance item was to masquerade what would cost me another $2000 on top of the price of the bike. The bike was not the cheapest on the Craig List. The water in the tank rusted and that rust got into the line and the carburetor. They should have replaced the tank instead of trying to ride it.Theyre still open (I really forgot about them) until I just discovered that bill and saw the line about the water. A bike is something sentimental, so they get 1 star. If the bill included **Need To Replace Gaz Tank because Rust** I would not have reviewed the place.

These are really great guys. Bought a bike there. Love it. Service is great. Great shop.

Fast service

They dont do Chinese scooters they said!

Ive called several times and I have been put on hold nearly every time. I spoke with a service representative, Markos. He was friendly but never followed through on the order and left me waiting 3 separate times on the same order.

Great service and its quick and professional.

This is the only place I will take my bike for repairs in the city. These guys are fast and thorough, Chris was extremely helpful, he even called a few days later to see if I was still having issues. It’s easy to get to and close to the subway. They also have great prices on apparel and helmets.

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I changed my engine oil a month ago with myself and I and these bozos tell me I need to change my oil cause it looks dirty. I went there for something else then decided to go to another shop. Bunch of greedy vampires. AVOID!!!

Great motorcycle shop .Service is Excellent & the staff is very knowledgeable & helpful.Great prices & customer service!

I love the ambiance at Cycle Therapy, the staff is friendly & very helpful. I felt welcomed & at home. Highly recommended them for Motorcycle purchase, attire & more

WARNING!!!!Horrible. No professional courtesy. They had our bike for 3 months for minor fixes. Then got the bike it went dead 4 days later. They take advantage of peoples lack of knowledge concerning bikes, repairs and overall maintenance, safety and functioning. But KARMA returns to all who seek unethical behavior....Safe travels to all my riders!

They got everything you need …

Is good when you can go out and ride a bike and feel free to go wherever you wanna go

Im really glad I found this place. Everyone is very helpful and they have so many bikes and accessories. If they dont have it, theyll order it for you. Best place in the tri-state. Thanks for everything Chris!

To the owners. How much for a 50cc Gas Street Legal Scooter with blue tooth, alarm, back basket, and Krpto lock.

Cycle Therapy has been there for me, time and time again. I cannot say enough about the caliber of the mechanics and knowledge of the floor salesmen. They have been honest and fair with me from my first bike purchase in 2015. I wont go anywhere else for my purchases, repairs, advice, or maintenance.

Beware of no return policy. Stuff is very unpleasant. No one was wearing a mask, overall very unpleasant experience.

They never have the parts to fix anything even before covid 19. Also now because of covid 19 the rate at which they fix bikes is so terrible that you could just work and save enough money to buy a whole new new bike for at least $10,000 and cycle therapy still wouldnt have fixed your bike.

Nice selection of helmets

Beautiful safe friendly clean environment. I will visit many times again....#willthesteelpumper peace love and respect always.

Very helpful and great service

Great experience overall. Theyre very attentive and appropriate. My last job took a bit longer than expected, but they communicated appropriately and when I expressed concern (I was supposed to be leaving for a road trip, and any further delay would have made me late), they took this into account. Will continue to be a loyal customer!

I came here several times to shop for my first motorcycle. There was no pressure at all from the staff in there. Everyone was nice and I like the space set up. The first day I was able to get drive off my bike they even let me store it there for a couple of days just so I can practice driving it around. I took it home on the 3rd on the way to work when I felt the courage to just do it. Everyone was helpful and the guy who sold it to me even taught me a little on how use the gears and everything. I would def buy here and again and def recommend it to my friends

Great group of guys who work there

Customer service is horrendous most of their negative reviews are definitely true I tried to look past them but they proved me wrong

Took my brand new Kawasaki ninja 650 in to this place for a oil change with 220 miles on it. I’m still getting use to my bike an was concerned about my temperature gauge reaching its peak too soon. I had them do the oil change to see if anything would change on my bike plus to get fresh oil in the engine due to the “break-in” phase where pieces of metal are known to end up in the oil. They told me I would have leave my bike and I said no forget it. Then I started browsing around the store after about 5mins the service rep told me “hey he said he can start working on the bike for you now” 2 hours and $135 later I ended up with my bike over filled with oil and my dfi/check engine light on. Guy told me the oil change wouldn’t affect my check engine light . I didnt go to the shop with any of my warning lights on. So whatever they did triggered my check engine light.I will take it to Kawaski tomorrow and find out what happened.

Literally incapable of fixing gas based scooters, But is suppose to be a bike based shopDon’t waste your time

Chris was the absolute BEST. Got my KTM running after an electrical issue. Took less time than expected and less $$!! Definitely would recommend getting service done here and seeing CHRIS!

I went to cycle therapy to buy a scooter, they care about me as a family. They help me for the price, they help me for insurence, they help for everything. They don’t have to do that but they did because They believe that every customer is a member of family, I came from a different country and my name us Enes and trusting somebody is difficult in different country., But I trust them, they make me feel confortable. They are the best in NY. Be sure!! I bought my scooter and I found different parts of bike. You can find what you want go there and shop what you want!!!

Very friendly staff. Passionate about motorcycles. Do a good job communicating. Have had a couple of oil changes, a tune up, and a few parts ordered. Good shop, but not cheap. I am from Minneapolis however, so perhaps all NYC shops are this pricey. I would recommend them to you if you were my friend.

Super unfriendly

I never Write reviews but these guys are amazing. Very reasonable prices (especially considering they are the only place in town so everyone has to go to them). Chris is amazing. I took My bike in and he saw my inspection was expired and just fixed it. I highly Recomend them.

After experiencing difficulties trying to get parts out of an American distributor I chanced upon Cycle Therapy in the listings for USA dealers and within a few quick emails I found Lorenzo from Cycle Therapy to be very helpful and within a few weeks had exactly what I needed at my door from the other side of the world! Thanks so much!!

They take advantage of delivery people and immigrants. Place is also a rip off and liars. Also i notice many fake reviews. İ would use caution coming to his place.

Huge selection with lots of valuable information

Ive been coming here for more than 5 years for various bikes. The guys are knowledgable and super helpful. One of the best bike shops around!

I think this is one of the last motorcycle repair shops in Manhattan. They do good work but check your invoice closely and look for any damage from them putting the bikes too close together in storage. The guys are great and I trust them with my bike.

Parking is hard to find if not on a motorcycle. Staff are friendly, approachable and knowledgeable. Very few merchandise selection of gear for women. Prices generally on the high end. Overall, a good shop for guaranteed service.

Great shop, I bought my first motorcycle from them, it is second hand by rides very well, they make sure everything is working well before delivering the bike. The staff is very friendly and helpful, they gave me good advice for the gear and they are always willing to help if you have more questions.

I came to the shop on a Friday with electrical problems. They took my bike in and asked for 2 hours of labor. The next day I came back and they checked the whole electrical system and installed a new battery. As I was about to take off, the kick stand switch was malfunctioning too. I was very distraught, Chris saw my disappointed and took the bike in and bypassed the switch in less than 30 minutes. I rode off the lot with a big smile on my face. The bike started in the 25 degree weather this am with no problems and responded better to acceleration than before! Thank you guys for fixing my baby. Cheers.

Great shop! They stored my bike during offseason and then prepped it for riding in the spring. Before I picked the bike, Chris sent me an email summarizing what needs to get done when the bike is taken out of storage, and gave me a great price on the rear tire that was worn out and had to be replaced. Recommend it!

An employee by the name of Chris is wonderful and kind, but their idea of factory service and what is actually needed is not the same. After being reassured they could do my service, I had to take it to a dealer anyway because they could not remove my service light. They apologized and said I got a free wash, but that was a lie. My bike was in the same condition as when dropped it off. Do not go for factory service.

I was about to give up on finding a competent, service oriented motorcycle mechanic in NYC, but then found cycle therapy. They gave me clear and concise explanations, fair prices, excellent work and Amit is a pleasure to deal with.They even did an amazing job reupholstering my seat, my bike looks awesome. Thank you guys so much.

If they dont have whtever you looking for,they will get it...Also they make sure you are happy with the work they do for you on your bike...