Visited store to buy a brown leather replacement band for my watch. The ONLY brown band they carry in the store is a $225 alligator band. The guy started to show me how to search for bands online (thanks for nothing…who the heck doesn’t know how to use a website). Pretty lame for a “flagship” store to have such lousy selection. Generally a fan of the product but their sales reps are weak.ps, why does the band on a watch break after 3 years? I have watches that are 10-20 yes old that haven’t needed a band replacement.

Sam and Sean were amazing help plus a pleasure to speak with. They were able to find me the perfect bands for my watches and swapped them out for me. I always have a pleasant time when visiting the TriBeCa store.

I went today to shinola watch store, I thoughtMy runwell was broken I spoke to SpencerHe instructed me how to set the time andDate correctly. If you desire to purchase aShinola watch I highly recommend Spencer. He also sent me videos how to maintain my shinolaBy the company standards.

Great people

Set a reservation to look at Apple Watch bands. They were prepared as soon as I walked in. Great shopping experience.

Great store amazing product super service

Vachetta Jewelry Case in Cognac was a great birthday grab. It was smaller than I anticipated in person, but none the less made an awesome customized gift. Staff was patient and generous considering I came in 15 mins before closing😌

Great little store. Everything is neatly presented. You can be hands-on to check out the merchandise and the staff doesnt hover or hound you. Everyone there is friendly and accommodating. Awesome watches made in Detroit (with some high-quality imported Swiss parts.)

Truly a special place. Robin and Jessica are outstanding, so knowledgeable and make you feel at ease as if the store is their home. Amazing products, especially the watches and bags

Amazing store, beautiful interiors, and wonderful customer service!

Beautiful store, all items look classy and well made. Staff was incredibly welcoming and friendly!

Spencer & Sean get it done in this beautifully merchandised space. My favorite Shinola experience.

Great store! I specifically sought out this store as we don’t have the brick and mortar Shinola in Nebraska. The store was very cool and stocked with many of the large Shinola products. The staff was very helpfully and friendly. I was offered a complimentary drink (water,tea,coffee) from the in store coffee shop. I worked with a young gal named Jessica Andrews. She was awesome! Knew the product well and was very friendly without being pushy. When I wanted to look at different versions of watches she customized the watch with specific bands on the spot.I went to the SoHo store as well. Very friendly too.Great experience from start to finish.

Outstanding shopping experience with a great brand

Fixed my watch band and changed the battery while I waited - wasnt even 20 minutes.Plus the watches and everything else are really nice.

I came across this store as Im in this neighborhood everyday. I feel like the location is a bit obscure for most people to take notice and take a hike here. But if you do venture in, the store is very aesthetically pleasing. They have a variety of leather goods, watches, notebooks, and even bikes. I bought a couple of notebooks which I had custom engraved at no charge. The lady who help me do the engraving was super friendly, and the staff are really nice. Although the engraving was free, the notebooks and other products are a bit pricey.They deserve 3 stars because the handful of staff putting up the installation in the front of their store were a bunch of snobs. They were so unfriendly when a customer asked what they were doing, and they sprawled all over the seats so no customers could be seated. This staff has not been definitive of my experience here, but it has certainly left me quite turned off.

Great store. Worth stopping by. Bought a watch

I needed a new watch battery. Brought my son for the experience. Fabulous staff. No waiting.

Had a great time picking out and purchasing my watch. Reagan (maybe Regan), was very helpful and knowledgable in the process. Id definitely recommend.

A little more out of the way for since the Soho location closed but still good customer service.

I havent been to this store in a couple of years, but since the SoHo one closed, I had no choice. I needed a new battery for one of my time pieces.I like how they replace the battery in house. The service was done in about 10 minutes. I wasnt happy that they now charge for the battery replacement. I own a SHINOLA & FILSON, for about 7 years now. Never had to pay for a battery. Also, this store was dead. I was the only customer in there. Reason being, the staff was soooo unfriendly. The woman, who was monitoring the main floor, barely said hello and was tooo busy on her phone. A man who was at the back counter, directed me to the front where the battery was changed. The woman who changed the battery was efficeint, but barely said a word. The energy of this store was like an old folks home. At least play some music on the turntables that are for sale

Nice merchandise made in Michigan USA. Many different knickknacks for purchase from watches to dominoes. Bikes to notebooks. The items are pricey- dont know who they cater too. Or what some of them are for. Come give a Look! Its off the local 1 train! Located on a cobblestone street. Inside is a bar for drinks-

Beautiful and classy watches; lovely and patient staff! Looking at my new watch now brings back warm memories of NYC. =)

Best coffee around. Very limited seating but usually available. Ideal for coffee to go. Try the iced!

If youre a fan of shopping or modern style/design, dont miss this store. Smartly, theres a coffee bar right as you step inside, so before browsing you can reenergize with a cappuccino and delicious cranberry lemon scone. The products are definitely curated, with an odd range of items that are all beautifully designed. There are gorgeous bicycles, luggage, notebooks, and watches, all with a manly chic style that leaves Ralph Lauren waaay in the dust. One small quibble: they have a few items that scream Vanity Fair/hedge fund idiocy here: a sand-filled leather paperweight, a leather paper clip, a leather toothpick holder. With these items, they seem indecisive about who their customers are: young and chic Soho types or Park Avenue bourgeoisie with too much cash.

Very gentle service in a great place, fun and very pleasant store . Nice ! Well done !

Great customer service!

The experience as any other Schinola Store turned to be amazing! Congrats!

Great store. Great brand. Great people.

As far as I know, Shinola watches are made by Swiss factories in China and Thailand, they are only assembled in Detroit.

Its not a bike shop tho. at all

Cool store with a small cafe

Its great

Everything the physical desires but didnt know it

Tribeca’s hidden gem

I generally like my Shinola products, but I have the same leather wristband issue as another reviewer. I’ve had the watch for about two years, and the leather deteriorated such that it came undone where it meets the watch face. In response to my “is there a warranty for leather bands?” there answer is “No,”given that the longevity of leather depends on “No,” as the longevity depends on the wearer. But this seems to be a manufacturing issue cause other watches don’t deteriorate so quickly. For a leather store, it reflects poorly on their quality. For a “Detroit” store, it undermines the reputation that follows Detroit tough. Loyalty is reciprocal, and my recent experience makes me want to look elsewhere for something that lives up to expectations.

I just like Shinola. Chic watches and a great design. But also great bags and accessories.The Tribeca store is unfortunately the only one left in NYC after the Dumbo store closed in January.The collection can be found almost completely and everything is presented very attractively.Sean served me and he was really the hero. Super friendly and warm and helps in all matters. Really great!Overall a nice experience that accompanies me home with a watch.