My first designer purchase and Jeremy was so amazing. Sweet, not pushy, and knew exactly what I was looking for. Thanks for making the experience so easy + fun. ❤️

Jeremy is the best. Hope you are lucky enough to have a chat with him. :)

Yo Jeremy! The 5 stars are for you! I wish I could give you 10/5! You are genuinely friendly, yet very professional. Thank you for helping me get a thing Ive been looking for! You made my day! This Louis store is very recommended! All around great and professional service!

I purchased two Louis Vuitton sandals yesterday and when I got home I realized they had given me a display shoe. The left shoe had scratches all over the bottom while the right shoe did not. I went directly to the sales associate Rosemary who declined my request to exchange the shoe. I then asked for the manager Matt Brown who also declined my request because he said he cant sell a shoe with scratches on the bottom, disregarding the fact that he had given me a scratched shoe. The customer service in this store is terrible. I was able to go to Louis Vuitton on 5th Ave where my needs were met. Do not shop here they do not care for their customers.

Awesome T-Rex Collection

I WAS THERE ON SUNDAY AND WAS ATTENDEDBY JEREMY. SUCH A WONDERFUL YOUNG MAN SPENT $3886.48 ON A BEAUTIFUL BAG AND SHOES. THANK YOU JEREMY ❤️ YOU ROCK.

Really hard to get ppl on the phone in this location.

My 5 Star Rating is for no other but my CA Dimitri! From the moment I walked in the boutique he was nothing but friendly and accommodating for the whole experience. I came in wanting one thing and he totally sold me on something completely different...not to mention more expensive $$$. I wish more Louis Vuitton’s had associates like Dimitri!!

Beautiful!

Jason helped us and was very nice and helped us a lot.

They didn’t have what my wife wanted. But good customer service.

Your typical LV store.

Great experience and awesome customer service

Adriana is so amazing ! She is so warm and welcoming ! She helped me with my first Louis Vuitton bag and she got me hooked ! Now I’m coming every time for her every other weekend 😍❤️ This place is super sanitized by the way. Very clean it smells amazing and everyone was smiling and helpful.

Very good service!! Good location

Amaizing place & cool styles

Great customer service.

Bought something here. Salesperson wrote incorrect address on the shipping. It’s been a nightmare trying to make the correction cuz they DONT EVER ANSWER THEIR PHONE!!!! Stay away from this LV. Also purchased on Sept 1 it’s Sept 8 and not shipping info. The item was purchased on 49th st and they didn’t have so needed to get from 5th ave (7 blocks away) shipping 15 minutes away but apparently that that’s more than 10 days! ABSOLUTE NIGHTMARE EXPERIENCE!!! Goto ANY other LV store but this one

My review is mixed. I came in 2 buy 2 items. It was a Friday and I was dressed down, sweats and sneakers. I was looked at like dirt and even got an eye roll when I entered the store. Luckily the lady at the counter was more than welcoming and helpful, I forgot her name but she is a middle aged blond. She was sooooooooo sweet.

Staff were helpful

Beautiful store over 4 floors, with ladies bags, travel goods and male and female clothing. Superb range of quality merchandise and surprisingly friendly and approachable staff who demonstrated their items professionally but without the pressure to buy that I have experienced in similar stores of high end brands across Europe. Unfortunately the NYC sales tax adds to the item cost but the store and personnel are both welcoming.

This place was so unprofessional and unprepared will never purchase from this place again

The associates aren’t as friendly as other locations in the area. They do have a lot of them working which is great, but no one greets you or offers to help. Try one of the other locations for a better experience.

Great staff, very helpful, no wait whatsoever, even during the busy peak hours. Excellent customer service, 5 stars indeed. Our drive from downtown was more than fully justified. Thank you, Louis Vuitton Saks 5th Ave staff!

Atrocious service. I had given this store more than 5 days notice to have a polo shipped from the store on Rodeo Drive to New York for my birthday and was told I would receive a confirmation call when the shirt had arrived in New York. After 4 days of not hearing anything I decided to give the client care people a call and get a status update. I was informed that the shirt had not been transferred at this point and was apologized to and then was informed they would overnight the shirt and guaranteed it would arrive in New York in time for my party. When I arrived on my birthday to pick it up so I would have it ready for my 100+ people party I had asked the sales associate who was assisting me to go get it in the back. After 10-15 minutes of waiting and me overhearing her conversation I could tell there was a sign of distress. After waiting for her to search the entire store including the basement, she informed me that the polo had not arrived nor was it even in transit. She had spoke to her manager who was of absolutely no help whatsoever and never came out of hiding to speak to me in person and he did absolutely nothing to rectify the situation. I then called the client care phone number because they are the ones who orchestrated the transfer. At this point I was EXTREMELY uncomfortable because no one in the store was helping me and I could tell they were gossiping. After sometime I was connected to a client care representative who apologized greatly to me and told me she would see the transfer through herself (this past Saturday) and told me someone would contact me on Monday from the Rodeo Store and confirm the transfer. It is now Thursday and nobody from Louis Vuitton has reached out to me or followed up with me. For a luxury brand who I have been a loyal client to this kind of service is completely unacceptable. Thank you very much Louis Vuitton for ruining my birthday, it certainly was one I will never forget thanks to your awful customer service. I highly suggest you invest the money from your constant price increases into training your staff better.

I love my LV..but if u dont look the part..u wiil get NO!!! Help!!! ..Aruba was the worst!! Stuck up, lazy and rude!!

The staff at this store were very nice and helpful with our request to replace a bag that was bought out-of-state. They were also very efficient so we did not wait very long for the replacement and to complete the required paperwork. They also gave us their standard holiday giveaways in appreciation of our business.

I went to the store today to look at some things I liked online. When I walked in I was eagerly greeted by Maria who assisted me and provided top notch service. I ended up getting a bag and a pair of shoes.

Wonderful and helpful service!!!The young gentleman who receiving us were keep telling us that if we have any questions just let him know.

OUTSTANDING AND EXCEPTIONAL SERVICE!! ALWAYS SO WARM AND WELCOMING!!! LOVE YOU ALL

Ive been in this store several times now, and on leaving each time I think to myself, I should have known better. The selection of goods is less than stellar with very little variety in styles. But most notable is the absolutely inexcusable customer service. Granted, LV isnt exactly noted for their friendliness, but this was atrocious on every occasion. On my last visit I was one of only a dozen or so customers on the entire first floor, and there were several people standing behind the counter doing absolutely nothing. I approached them for service and was ignored, standing behind the counter for at least 15 minutes before deciding to find someone in a different part of the store. After waiting at a different counter for another 10 minutes, a very rude woman who had been standing directly in front of me doing nothing the entire time finally acknowledged me with a scowl and a can I help you, never making eye contact with me at all. I explained what I was looking for and showed her the exact product and color on my phone screen. Without speaking to me, she grabbed my phone from my hand, punched some things into the computer, and then practically shoved my phone back into my hand. She just spit at me sold out, then promptly turned her back to me. Not even an offer to call another store or look for it in a drawer for me or help me in absolutely any way. Needless to say, I left and I will not be coming back. It never ceases to amaze me the disgusting people that LV hires to represent their customer service, and this store is the absolute worst. Never ever shop here.

Worst experience at a store ever...and this is NYC. The service qualify was more like a cheap department store. The store was full of clients but very little staff. I sure did NOT get the level or service I expected even though I purchased an item that day. I received a survey and completed it as a very dissatisfied customer. To make matters worse, almost a month later- nobody has reached out to me to apologize or at least hear my story on my terrible experience. I was very disappointed with my experience at LV. I’m not sure I’ll return to any of their stores ever.

Initially customer service was great but Once I purchased the bag, it was the WORST unprofessional customer service I have received.When I initially came in the store the associates and everyone was very friendly nice and helpful. I was confused as to which bag to buy and there was a price difference of $800 between the two. The lady very easily said why dont you just purchase both take them home to show your husband and decide as long as they are not used you can bring back within 30 days with receipt. I made sure many times before leaving the store this would not be a problem as i was confused, they assured me it would be no problem. Although I lived 1 hour away, i returned within the same week and decided to keep the more expensive bag but told them I would like to pay my home %6 tax versus %8.9 and was told this could only happen if i were to return and repurchase the bag and have it ordered to my home address. So grudgingly i said ok. They took both bags back after thoroughly checking them.Then when my bag was delivered to my home address the bag that i received seem worn down, not as it were used but as if it were the showcase piece. I immediately called LV customer service 2-3 times and each time was put on hold and tried contacting the store but no response. The associate that i dealth with did text me back with vague platonic msgs but Never returned my call even after i requested. When i called LV I even had someone use a accusatory tone of voice with me . I clearly said I would Not purchase $5000 worth of handbags if i was to use any of them to just return them and I would like to receive one in perfect condition. This bag looks like it is not in pristine condition.Anyways I spent another week trying to contact their manager WHO NEVER even returned my calls text or voicemail. I still had this bag i was not happy with and NO ONE even acknowledged me except for saying they had cameras in the store and they assure it was the same new bag that was shipped to me.I never expected this out of such a prestigious company especially when I spent $2600.00 Very disappointed with Louis Vuitton associates and manager at this saxs fifth avenue location.

My Louis store representative was Qi and she was absolutely amazing. So sweet and helpful, and did not pressure me at all. Super honest and her advice was so helpful! Wound up buying the bag she suggested! Thank you Qi for your hospitality and kindness. Great girl!

4 Floors of LV goodness plus the fact that the new collection is out, yall check it out!

This is my favorite store! Recently I purchased LV neverfull damier ebene mm. Such a great experience at this store. Sale associates are extremely friendly and willing to help. LV on 5th Ave is the best. I did some shopping in LV store in Miami, and it was such a plain experience in comparison to LV in NY 5th Ave.

I love Louis Vuitton Great place to shop.

Staff isn’t as friendly as other locations. Fix that...

The manager Audrey and her assistant Joseph are Horrible and so unprofessional People!! They are very arrogant and do not represent the values Brand !! I went to buy a belt a week ago as a present for Valentíne and the buckle was a little uncomfortable, literally was piercing my friend waist, and I went for an exchange and they did not wanted to do it!! Just a terrible and Sad service !!!! Will never ever comeback to this pathetic branch

I just got a purse .... manager very good person. I will comeback soon for something else..

Best Louis Vuitton Ive Been in Yet.Normally Louis Vuitton stores are not as inviting if your not covered in Louis Vuitton gear, however despite not wearing any of my gear, the sales assistants were extremely helpful and friendly in picking out great looking accessories.

This LV store is in a Saks Fifth which means its kinda small but that fits for a Saks Fifth which is fine. Otherwise, there is a good collection and the staff are pleasant.

I have shopped at a Louis Vuitton store near me, and the service is horrible, but one day I was in New York City and stopped by this store, and the service was incredible! Next time Im around the area I will definitely stop in for some goodies.

Great service. Helpful staff.

Boutique in Saks with amazing sales people and manager and hard to find items!

I am a frequent buyer of Louis Vuitton and for my 18th birthday my parents were kind enough to buy me a bag online but have it sent to NYC to pick it up (we live in Florida). We were told by Louis Vuitton to bring a notarized form and a few other documents proving that I am the owner of the bag. As soon as we arrived to the Louis in Saks no one greeted us or helped us, we stood around for a minute or two and then awkwardly asked an employee for help because it seemed like they were ignoring us. I explained what I was there for and he insisted that they never would give away a bag (it was already payed for) and kind of took me as a joke. He told us that maybe it would be at Saks off 5th avenue so we walked all the way to find out Saks off 5th Is an outlet store that doesnt even carry Louis Vuitton . So he literally sent us to a store that he most likely knew doesnt even carry Louis Vuitton (probably trying to get us to leave). We ended up going to the original Louis Vuitton store where they resolved everything (and they were such sweethearts). Long story short - the employees lack a sense of respect for their customers and in my eyes, act as if they are better than the customers.

Service is horrible! They talked to each other while we needed some help with the shoes. Their door to the inventory room keep making loud noises when they came in and out. I dont feel like we were welcomed here.

Great, efficient customer service and good selection.

The staff was by no means overly friendly or ready to serve.I did manage to track down an SA that helped me decide on my purchase, he wasnt by no means warm and friendly at first, but once he saw that my intition was to buy something and not waste his time he eased up some. I have shopped at other LV store and have always received top rate service. This LV store on the other hand was by far the coldest and most unpleasent LV store I have shopped in. I wouldnt dare go into this LV storeAgain unless I was set on buying an item or two. The staff doesnt seem to take kindly to window shoppers and did not seem to enjoy being bothered with questions.

I had an unpleasant experience at this Louis Vuitton in Saks Fifth! I called the store the day before inquiring about a bag I wanted. The person on the phone said it will be available the next day. I went with my fiance after work the next day and I was greeted by an SA, but he never asked if needed help? I then tried to wait for somone else to assist me but it seemed that they had little staff and the man who greeted me wasnt doing anything. I asked if he can help me get the bag I wanted, he immediately said that its not in stock and it has been sold, he wanted me to go to the other LV store which was closing soon! After I said that someone told me there was one in the store he checked on the computer for the inventory. The computer indicated that there was one and he insisted the computer was wrong. Fortunately his coworker pulled out the bag and I was ready to buy.As I was purchasing the item with my Saks Fifth card for the points, there was a problem with it. This SA quickly got an attitude and after fixing the problem he was speaking to me in a obnoxious tone; as if Im wasting his time and probably wont be able to pay for this item. I then payed for the item with no hassel and he was rushing me out of there, slapping down my card on the table after swiping it and made me sign so fast I dont even know which receipt I even took. This rediculous behavior is unaaceptable, he didnt even ask me if I needed anything else! Im not the person to tolerate this kind treatment unless Im in the fish market! I called in my complain and they took it to considerstion, however no one should treated like this! He can deny his behavior to his manager all he wants because I know that Im being truthful and I wont stand for liars and people who dont want to treat you with respect!

Great fashion

This LV store is very big, huge!!! If you come to shop on 5th ave, make sure you check out this great store! The window display here is always awesome! The store offers almost all the LV product you want and it might be the biggest LV store in the States

If you ever want Louis Vuitton this is the place to go, the service is second to none.

Bought a shirt here and friend told me its fake!

Horrible customer service, I wish I could’ve given this store 0 stars.

Jewelry section is great. Ask for Ben.

When you are from Latin American countries, their customer services go under discrimination scrutiny. I went to this store and they treated me like a dog. I had the worst customer services impression ever. shame on you!

They dont answer the phone.

First of all I went to New York with my boyfriend he was behind me luggage for Christmas the lady that waited on me and another sales person got into a big fight and I’m talking screaming yelling so embarrassing I got my luggage through the mail when I got it the beautiful box that it comes in was broken up I called them to see if I could get a new one so that I could store my luggage in the box that it comes in they said I would have to fly to New York to get another box they cannot help me Poor service absolutely the worst experience when you’re buying something this expensive none of it should ever happened and I didn’t even get an apology I think the company has gone very bad will never buy another thing from Louis Vuitton again and I own probably 10 bags they just lost a great customer

Great staff, with good knowledge!

Doesn’t compare to the dollar store

Great place to shop.

Penneys does nicer bags.

Amazing place

Its a Louis Vuitton at 5th Ave, whats not to like? Top service as expected.

I love Louis Vuitton purses but the prices are a little too expensive.

This store is very nice in NY, but very expensive for me

The service here is terrible

Very good! ~

Update 2 years later and still no improvement still want to kill you for being in the storeThey all have an attitude and dont want you in the store ...it also has a really small selection

It can get a little too busy in this particular store

Amazing

Didn’t find my wallet

Great staff!

Nice shop.

Nice

Terrible service.

Great

It is uniquely exquisite

Amazing!!

Greart staff

Services is horrible

Limited selection

So good. An amazing service.. thank you

Very nice shop unfortunately no multi pochettPrices significantly higher than in GermanyI tried very hard.

Very good store. Staff very friendly and attentive.

Expensive and assortment. First world. Impossible for mortals

Quite small, prefer the store higher on the 5th towards Central Park.

Next to St. Patricks Cathedral.