Every Womans Dream, just to own a LouieV...

Great Experience because of Eric who was my salesperson. He was very pleasant, patient & professional! A+ Customer Service

Louis Vuitton is a leather goods store located 611 Fifth Avenue, New York, NY. I was very impressed to see the artwork on the building commemorating his date of birth.

The Sunday evening manager was VERY inconsiderate,after traveling FAR to pick my luggage @ the 57th/5th Ave. store ! Refused to even come over and listen to a regular customer! #BADBUSINESS

The staff is friendly. I was told to show my ID the first time purchasing but I didn’t bring one with me that day. Sunny was nice and waited for 10 minutes while I was on my phone looking for my digital photo ID without running out of patience.

Great store at 5th Avenue. I felt the hospitality overall could be better. I mean if youre spending a ton of money that can be expected. I mean usually whoever is buying may be accompanied by a spouse or another person who may not be buying anything and it will be either bored to death or tired of standing up. Plus we had a toddler with us. The store wasnt busy, probably more store workers than shoppers and for the 2 hours we were there no one dared strike up a conversation, ask us if I wanted to look at mens collection, despite seeing that I was tired didnt offer to tell me where in the huge store there were chairs or even ask for water. We went to Chanel store and they literally made us feel like they wanted our business. These guys depend on their people skills but were barely average.

Very pleased with the service at this Louis Vuitton location. As a long time customer, I’ve waited over two years to find the pochette accessoires and to my delight there was one available at this location. The phone number fir this location actually goes straight to the store and not a 800 customer service line. My sales rep Gabriela did a fantastic job to help in my purchase of this popular and very hard to find item.The location is beautifully designed and was set up well for clients during COVID 19. I highly recommend contacting this location for a pleasant experience and to locate hard to find Louis Vuitton items.

FIRST TIME IN THE STORE NJOYED MYSELF AND THE LADY WHO HELPED WAS AWESOME AND SO FUNNY I LOVED IT FOR THE THE FIRST TIME INSIDE

Beautifully setup store. Clean and neat. Everybody is very polite and accomodating,and ready to help.

Wow, surprised at their quality customer service. Did not buy anything, just a return. So friendly and accommodating. Highly recommend this location.

The social distancing was great. Our sales associate Eric was extremely helpful. It really was a Louis Vuitton experience. The customer service was exceptional. I will be returning.

I have shopped at many Louis Vuitton stores throughout my life and Kyles customer service was perfect. Kyle ensured my transaction was quick, easy and memorable. I am very pleased.

Clean environment. No appointment required.Staff is genuinely serious about our experience (custumers). I enjoyed how everyone was courteous and how there is so much to choose from. I had traveled from CT to NY just to get an Onthegon Bag that was only available at that location. Super happy with my purchased.

Its an entire experience when you step through the doors of LV. All of the associates are helpful but you are assigned a personal consultant. Youre never rushed or made to feel unimportant. We traveled to NYC from Texas just to shop at all the major design houses. Our consultant was Josephine. Wonderful and friendly. When you decide to take a trip to LV heres a few things to know. 1. Ask for Josephine. 2. Be prepared to drop some serious money AND YOU SHOULD BECAUSE YOURE WORTH IT. !! AND 3. strut your stuff when you carry your Louis Vuitton bags out.

Amazing experience! Ask for Josephine she will make your experience magical tell her Daisy sent you!

Barbara was wonderfull staff, she help me anything and very friendly,, thank you so much Barbara♥️♥️

First class service. If ur gonna be in NYC and u want a Louie, thats the place to go.

Excellent place to shop if you want the best in womens and mens stylish selections. Staff is very friendly and helpful.

Finally getting around to write a review for the NYC flagship Louis Vuitton store located on the northern end of 5th Ave. The 5-story store has all the latest items on display, and this particular store has done a really wonderful job displaying the ready-to-wear collections on the upper floors. Most of the staple items are not actually on display, but they are usually available in the stock room and can be brought to you on the floor upon request (if you know what youre looking for). The most frequent floor I visit is actually the top floor, which has the client services counter. Since we are borderline abusive with our LV stuff, its convenient to just drop off and pickup our repair items directly at the store to avoid the hassle of shipping. The lifetime service on all LV items is what keeps us as loyal customers. Oh yeah, the secret VIP area is also on the top floor; I had the rare opportunity to peek at this area while handling a repair order. Customer service is superb as expected with a store of this caliber.

Great service and gentlemen was so polite. Wrapped perfect. My son ran in and was taken care of very professional.

It is a rarity to meet an individual whose passion for their work allows them to radiate joy. I had the pleasure of working with Farid at LV, who shared his knowledge and passion for fragrance with kindness, courtesy and poetic aplomb. What a breath of fresh air! Thank you Farid for your outstanding level of customer service. I hope LV knows what a gem they have on their hands.

Only problem is that there is a 15 - 20 minute wait to get in;you have to give them your number and receive a text but once inside they give you your own personal employee for your questions and shopping needs

First time going inside LV, it was great experience. Thanks for ur service got my first LV speedy 25 and its so adorable. Hopefully I will come back soon. 😘❤

Incredibly knowledgeable staff with a beautiful inventory to choose from!

I had a great experience thanks to Pablo at customer service . I called yesterday and he was able to find my Speedy 30 (I’ve been looking for a long time). I got my bag today and I’m very happy 😊 plus he included a gift for me, that’s very sweet of you Pablo. Thank you!

I dropped off a bag in November for repair. It’s now April 20 and I’ve been trying to find out what happened since March. I keep calling and I’m told someone will call me back. They usually do NOT but when they do it’s to say: “ repairs are in progress”.I cannot get a straight answer as to WHEN I will get my bag back and I’m going away next month and wanted to take it with me. I was told that maybe I should go into the 5th Avenue store where it was dropped off, but that’s not been possible for me as I work and live in Brooklyn.Overall customer service experience has been a ZERO and I’m STILL out of a bag for the time being...

Took a weekend trip to Manhattan and had to stop at my favorite store. I need help with a specific item I had received as a gift and the CA’s here we’re quick to help resolve my issue. Love Louis and their incredible employees.

Staff is great ...especially sherie she had great customer service

Best experience I ever had in any Louis Vuitton store in New York!Even though it was raining cats and dogs outside, the atmosphere inside the store was so heartwarming thanks to Carren who was very attentive to my wishes.Thank you, Carren! You are the best! You made my day!

Really cool place. Lots to look at. Expensive.

Use covid as loss prevention method..... smh cant shop with oit a representative.... Placed an order paid for it made an appointment to pick it up arrived couldnt get in the store made me wait for the sales person that sold it to me waited about 1 hour and a half and still to no avail any sales person could of grabbed it bagged it.... I just asked for a refund funny how they were able to find some1 to do the return.

Very very nice.. 100% recommended. They got everything. Nice treatment. Love it

Steffanie was amazing and she needs a raise.From the very beginning she was helpful and treated me as a valued customer.I appreciated that and will be back soon.Thanks again Steffanie. (57th & 5th Ave Store)

Bought a bag today after back home realized no receipt inside the box…

Really great store walked in with my friend and we didnt have the intention of buying anything we just went in to have a look but we were given popcorn and we played on the FIFA setup they have

Only the elite and those that can afford it should shop here - Im happy that it excludes the lower end rabble of society. Its one of my favorite places when I need my goat scented parfum for a night out clubbing and dining at high end restaurants. Louie Vitton is the best store to get dressed up to the 9s.

As usual, LV nailed it. Great location, staff and inventory. What more can I say….

Farid was super helpful and diligent. My experience was very pleasant.

Wonderful service, very spacious and great location. Staff was super nice and accommodating, I had an issue with my online order and the staff sorted it out very quickly with no hassle.(Due to covid restrictions, you will need to get an appointment to visit or pick up and need a mask to enter. Check their website or call the store ahead of visiting)

Was a great experience SA was nice but didn’t get my desired item

Absolutely stunning pieces. Endless selection. Onsite hardcover painting. Top of the line assistants.

Who trained these employees?! United Airlines? Didn’t offer me water until I agreed to buy something.. also not a huge fan of wasting time. Sales rep couldn’t find what I wanted.. described it perfectly & then I found it in a drawer as it was not displayed. I want the commission for selling it to myself!

I came in to look for a bag for my friend. As soon as I walked in the guy at the door asked if “ I was looking for anything in particular “ I said I’m looking for a bag for a friend of mine. Unfortunately he didn’t let me know and made me stand at the door while he went to ask someone if they have the bag I’m looking for instead of letting me in the store to look around and speak with a sale rep. I’m very disappointed with the fact he won’t let me in and just made me stand by the door. He really made me feel as if was going to steal something and threatened by my race. Funny enough I left my phone in the car and my relative came to the LV store to find me there and the same guy at the door let him with no issue. While I understand as company you Covid guidelines and letting certain number of people in the store but to have stand at the door while you look for a bag it’s not Covid related. Over all this was very disappointing experience and will never shop there and won’t recommend this location.

After much anticipation for many years and at great expense to the sum of more than $2600.00 I am deeply disappointed to say the very least in not just the products but also the service that I and my other half received from the Orlando Mall Of Millenia Louis Vuitton Store provided as they showed little care or concern or value for anything other than our money... We had a sales associate that showed us everything under the sun trying for us to spend thousands of dollars over and above what the original purchase was to be for and than tried to change our mind several times on things we were purchasing at the same time ... Once our purchase was finalized we were promised our things would be monogrammed and ready for pick up the following day only to find out that after 1.5 hours of travel time to the store in rush hour traffic to get to the store before it closed and waiting in the line to get into the store approximately 35 additional minutes after we both were told that we could come right in and pick up our items so not only does this store have very little regard for its customers, they lie about their processes, they disregard your concerns that you have, and the only thing they value is your money and nothing else... I am beyond disgusted and I am beyond frustrated and to be honest would not recommend anyone patronize this location for Louis Vuitton.

Amazing service.

Nice clean store. Andrew is helpful and well knowledgeable. Didnt push for expensive bags.

Go see my girl Vjosa!! The only person I will EVER shop with at LV! Totally amazing service, you will not regret it.

An absolute pleasure to write this as Brandon Gardner is truly an amazing person. So personable, gregarious, and kind to my wife and daughter it’s always an amazing experience visiting and purchasing from Louis Vouitton 57th street.

Went to buy a wallet for my mom. The manager thought it was cute and kept insisting that it was half my salary. I mean I get it maybe she was joking just thought I got better service at the McDonald’s down the street. Never going back to lv

The Service And Experience Is Priceless

I am still in Far East, but somebody asked me to make a comment about this store. It is very good and expensive as any other Louis Vuitton all over the world, but with a small difference. Either in USA or France, there are products made in Europe you will find ONLY in USA OR FRANCE, especially Paris.That’s the catch, there are some products designed only for the American market (about 10%) for the rest you won’t find in America or France, they will be shown in any other country, depending on the season.

Loved the service my fíance and I received at this particular LV store. So professional and well educated on all their products. Whenever I get treated to a new LV Bag, its this store Im in❣️

Only LV store i can really and truly see great customer service! They don’t play when it comes to giving customers such a great shopping experience !Everyone is so pleasant and in such a great mood ! And of course ! My SA ! PABLO ! Is so great and most importantly patient ✨definitely recommend him !

Love the store.

Embarrassing experience. I ask the price. Every clerk has to keep looking at his mobile phone. I asked a simple question about perfume. he gave me a long time waiting to look at his mobile phone.l choice going to other store shopping/l was to there last week, they maybe don’t need business, The service is basically written on the face. Don’t ask if you don’t buy it, so I went to another store to buy it….shame

2 hours waiting list this is ridiculous

I love their bags but I also love the store. Visiting here is a much better experience all around the scenery the atmosphere and everything else just makes it more than just a quick purchase, it’s a complete experience. The staff is also very helpful and extremely courteous and polite. It’s one place that even if it’s crowded I’ll never mind shopping there.

Louis Vuitton is a nice place to shop where you get good quality stuff that will last a lifetime Excellent customer service 🏆

Excellent clothes, jewelry, shoes, women bags and cologne.

Walked in today 11/18/20 and purchased a belt, nice staff and security, very pleasant visit. I also liked the way items were in the display cases, some were available to touch as well.

The process was very fast and they was very polite in there

I did not get an answer on the adhesive, but pins.

For a high end store I was expecting better customer service. To be spending so much money I would appreciate that they do a little better.

No variety and prices went up 20%

2nd floor is a tribute to the garish taste and lack of talent of mens designer virgil abloh. LV used to make beautiful and traditionally styled briefcases for men now they make gaudy backpacks and sneakers with logos. How sad that a storied house likeLV has to chase the urban youth consumer to produce items with no class or taste However,on the womans side,Nicholas Ghesquerie designs wonderful and magnificent items that are still modern and traditional at the same time. He is simply brilliant. If you are a traditional male,this brand has made it clear that you are not their custoner very sad

Very clean, neat and our sales rep helped us very well.

Nice bags

Rude employees who pretend to be better than their costumers and instead of acting politely they find a way to “humiliate” them. Also they offer this “1:1 service” ( they call it that way) but in reality is a time share high pressure car salesman cheap tactic. No other store on 5th does it but they pretend as if is high end. Tip: when someone goes to a store they wanna buy what they want not what your sales people think is cool. Cheap, degrading, “time share sale- like” experience. I leave nearby but i’ll go elsewhere for my leather products.

Got myself a handbag and a perfume! Loved the experience the staff was very friendly and attentive. Cant wait to go back

Great! Wonderful one-on-one experience

Very good customer service and the lady that look care of us was very patient. Ending up walking out with alot more than I came for. Would come here again

Jenela assisted me with finding the pochette accessories after having no luck on the website. Her communication and professionalism is top tier. Can’t thank her enough 🥰

Great, COVID-19 mitigation that went well with First class customer service!!!!

Walked in, looked around, no one spoke to me, went to Prada and bought a bag there.

Very pleasant customer service and they jad exactly what my young prince wanted.

Went to the flagship store on 5th avenue this past Friday with my wife and our sales associate ZiXuan Lou went above and beyond to meet our needs . My wife purchased a bag and was having some complications with the lock & Zixuan was readily available to assist her even after hours. Impeccable customer services will definitely stop by anytime we visit NYC.

Lovely staff. My transaction was smooth. I was greeted by everyone when I walked in which was cute. They have more than enough staff who are helpful and attentive so there will never be a long wait here.

Great place nice and friendly staff

Great customer service.I was greeted in a friendly and professional manner.I got what I want in seconds. The lady (I wish I knew her name because she was really sweet: check your camera on who was happily helped me on 10/03/19 at around 4ish. She is awesome!) I got my dream bag with no hassle.

Over the years, I have been a really good customer at LV but unfortunately I had this terrible customer service at 57th street.We ordered a Sac Chien 40 MNG through Client advisor Stephanie Villarreal on 9/30/2020. It’s been 17 days and we never receive it. I called customer service a week ago, she informed they were going to check and call me back, nobody called. I called again today, she said there was only an order deposit. Our client advisor never follow up with us about our purchase, giving us a poorly customer service. I would never recommend this store.

For sales person Jason great service very pacient and professional and funny as well from Edwin and Kim.

If I can, I would give zero star for LV in 5th Avenue for its disgusting and low-efficiency services. They even shipped a pair of different size shoes for me and asked me to ship back without a return label. I cannot imagine what LV did! They made mistakes and asked customers to pay for their mistakes! When I called customer services, they just palter with me. They said they would call back after few minutes but I waited for more than 3 days, I did not receive any absurd ‘callback’. I never met this before when I made a purchase in Gucci, Chanel... Even H&M has a better service than LV!

I visited to refill my perfume from Louis Vuitton. It was about 10 minutes before store closing but the staffs were welcoming me and super friendly. While waiting for my refilled perfume staffs were eager to helping me test other scents. They were very much well trained to give me full information of the perfumes.

Always great! Debra, is amazing.

Great experience everytime. Social distancing was implemented while be escorted around the store. The shopping experiences very personal and I felt at home. You dont need to physically carry merchandise around the store until youve made your purchase. I love the quality of Louis Vuitton leather products, Looking fashion forward to my next arrival.

I love their design and public art additions to the exterior of their building.

The staff here are very friendly and helpful. Because this is a flagship store, there are so many bags, including those that are hard to put your hands on. Overall, I enjoyed my experience here and would definitely come back.

So unprofessional!! They sold me a bag that had a missing component so I texted the person who had sold me that bag. He said if I could go back to the store and he said he would let the store know in advance before I got there. When I got to the store, I was approached by their so called “Senior Manager” Martin Hoegan and was treated with disrespect. After making me wait for more than 30 minutes, they basically accused me of stealing? Like what?? LV stores in California and other LV stores in other parts of the world have WAY better customer service.. please take notes New York. Unbelievable.

Service is great, Complementary champagne is Devine, love shopping here!

Unnecessary process for a simple hot stamp. better off going somewhere else

Hi. I got a really nice item at the boutique in Manhattan. Ill really enjoy it.

Thank you so much to the lovely Sou at this beautiful Louis Vuitton location. Sou offered me exceptional service and luckily for me, found the exact bag I was looking for. Sou was so very kind and accommodating, she gave me the best service I’ve experienced at a Louis Vuitton location. I cannot wait to return to find my next bag. Thank you Sou!

Very nice! Very professional staff, i recommend this shop! 🌚🌝✨

Quality of items not as good as they use to be.

UPDATE MARCH 3, 2021LOUIS VUITTON CLIENT SERVICE HAS DECLINED! I WAS THERE A WEEK AGO & THE STORE MANAGER SAID SHED TEXT ME HER CONTACT INFO FOR FUTURE REFERENCE. NO TEXT MESSAGE RECEIVED. SHE WALKED AWAY TO CHECK ON SOMETHING FOR ME THEN SENT THE WOMENS MANAGER TO SPEAK WITH ME WHO WAS A BIT CONDESCENDING TOWARDS ME. IF YOU SAY YOURE GOING TO DO SOMETHING, FOLLOW THROUGH. THIS APPLIES NOT JUST IN SALES BUT IN LIFE AS WELL! NEEDLESS TO SAY I RETURNED MY MOST RECENT LOUIS VUITTON PURCHASES & WILL PROBABLY NOT BE SHOPPING LOUIS VUITTON EVER AGAIN.

Service there is so bad. No one take cares of you, if you not looking rich to them. Everyone is rude, doesn’t explain things the way they should, if you wanna them smile to you, show them your black American card, otherwise you gonna get shot treatment

Iconic brand with best in class products, for fashion faithfuls of all ages, taste and creed worldwide. Products on offer are second to none and continue to be a collectors delight. Shop is well laid out with different sections for men and women. Staffs are well equipped in the art of making you appreciate the uniqueness of their products/services/brand. Overall shopping experience is very positive.

A seriously large Louis! Good selection of goods and sizes available. Personally not as good as my favourite outlet in Beverly Hills.

Being the flagship store for NYC they had stock in everything we wanted to look at and the sales assistance were friendly.

I wanted a mannequin from the store for free but they didnt let me have it. Place sucks