The first day I went I was met by a heavy set bald guy who seemed to careless about helping me, he would bring boxes throw them down and wouldnt return, so I left disappointed, no purchase. I reluctantly returned the next day and I met a very wonderful lady standing by the Jimmy Choo display. This lady took me to Louboutin got my shoes and sold me a pair Jimmy Choos. So where one dropped the ball another made 2 sales instead of my intended one. She made my experience 100.

Ryan was excellent. Hes the best salesman there! Very patient and he knows his business.

Interesting designs. Comfortable. Expensive.

The express elevator takes you to Shoe Heaven🤑Simply FabulousDecadence at its FinestI Purchased a colorful pair of the Hot Chick Patent Leather pumps!!

Beautiful shoes, as expected. I particularly appreciated that the staff were helpful, approachable, and did not hover or follow me around to assist - nothing ruins a shopping trip faster than helicopter salespeople or pushy staff.

Hurry!2016 Christmas show.So beautiful! Pm 4:50 begin music, the lights will change.

Always the best experience! Helpful staff and excellent selection

I was helped by Devon and he was so funny & sweet. I went to return these boots that could not fit. I told him abt another boot I wanted and he also recommend other styles and had me try them on with such grace and patience. I love my new boots and I’ll be back soon to visit Devon. I also like the setup of the 8th floor; it reminds me of Harrods Shoe Heaven

Great experience! A beautiful environment in which to shop for Louboutins...a wide selection presented by shoe type. Most importantly was our Sales Associate who provided great added value to our choice of shopping @ Saks. Michael was a true joy to work with to select the perfect shoe for my friend M. Celebrated her 40th birthday with this shopping experience and lunch at Bobby Vans. Now back to Michael...articulate, well informed about the brand and various shoe types in the Classic Louboutin section. Michael graciously navigated M through the entire shopping experience. I sincerely hope the SFA Management team is appreciative of Michael, an outstanding young man who truly cares about the customer. Thank you, Michael!

Excellent customer service with my shopper Karen

Good location and customer service is friendly

Awesome time. Manager was awesome took her time with our bridal party!

I was in and out in no time. Margaret was awesome.

Great Styles, Great Service!

Amazon collection

Amazing light show during Christmas

Loved it...there were so many options to choose from. The sales associate, Lawrence Brown was the consummate professional.

Absolutely horrible customer service. Item was ordered over the phone and was not shipped until a week after. Item was used a few times then the chain broke. Sent it in for a refund. Over two weeks after UPS confirmation of receipt of the item I have still not received a refund and was treated horribly by Tia and Muriel. They spoke very rude to me not allowing me to get a word in over the phone. Was basically told that I am less of a priority because I am not an in-store customer. Was also lied to my Muriel and Tia as to when they received the item. I am a frequent client of Christian Louboutin and am very disappointed in the service I have received. Will not be shopping with them again.

I went in totally prepared to spend the $945 on the shoes I wanted, because they are for my upcoming graduation. However, I was judged by my cover and ignored. It was only like 3 customers inside. I didnt care about the price, but I do care about customer service. I will never rerurn, and mind you, I work right across the street in Rockefeller center. The workers turn their noses up at people, and cant afford to shop there themselves. Typical.

Beautiful and great service. Upstairs on 8th floor at Saks Fifth Avenue in the back left

Generally, the customer service is very professional and tailors to your needs. What stopped me from giving 5* is the fact that no one goes above and beyond and while I understand that this is more of an extra than it is an actual requirement, paying $1k for a pair of shoes definitely leaves something more to be wanted. Decor and formal dress code wont nearly distinguish a CL Boutique from any other shoe store as much as spectacular service ever would. The shoes never cease to amaze, though!

The sales guy who waited on me was condescending and snide when I asked simple questions about styles and heel heights his responses were: YES! those are 85mm just like the others! well, you originally asked for black so thats what I brought out with that attitude why would I even give him a sale? None of the shoes fit right anyway (they run small) and I wasnt going to purchase anything if it did not fit. Once he realized this he took the boxes and turned away as he boxed them up. When I said goodbye and thanked him for his help he didnt even look at me and just mumbled mm hmm with his head down. Really? Grow up. If youre that desperate for a sale / commission I suggest you get a salaried job.

I love these shoes. The shopping experience is good. Great customer service.

I have the privilege of working at the most beautiful boutique ever made.

Wonderful manager. She helped me to find a perfect pair!

Very helpful, friendly staff and good selection

They have my size 34 no other store in Manhattan ever has my shoe size. Amazing place

Im not usually a person that speaks about race and class but I actually had to walk up to an associate and let him know that I was interested in buying a pair of Louboutin heels.. After informing him on the type I was looking for, (The Highness) him and his co-worker looked at me and were quick to chuckle and say that they havent sold them in forever. When I asked that they look up another boutique that may carry them, they were like we are the boutique... No sir.. you are one of three boutiques here in NYC. He then went on to try to sell me something else realizing then that I wasnt an idiot just looking.. After trying a few pairs and not finding something to my liking, I thanked the sales person for his time to which he never responded because he was already back to helping another customer that looked the part. I went downstairs to the Mens Shoes department and spent half of what I was about to spend on myself on my fiance with associates who were awesome! In retail, dont ever judge a book by what you think the cover looks like, more often than not, youll find that youre dead wrong about the content! If I could give no stars it would have been too many.

Its Iconic Saks 5th Avenue and All of these Shoes are positively Gorgeous.

Very friendly stuff.Helping you to find what you are looking for.

Although somewhat hard to find, once there the sales staff went out of their way to make sure my visit was pleasant, and they were more than happy to help.

Beautiful shoes.

I must admit this was a wonderful experience, our sales rep was named Alex, he was knowledgeable, and had been working for the store for 25 years. Alex was very friendly, very welcoming, very warm, a true gentleman. His attitude caused us to purchase four different items while enjoying the experience of trying on shoes and he accommodated us with every request. The staff on the lower level of this entire store mall were judgemental; the type that are rude and and look at uou like yoi dont belong. So of course expecting us to be looking for the exit instead of realizing that we were there to purchase backpacks and a few pair of shoes. I would recommend going to the 8th floor for any of the shoes that youre looking for ladies and ask for Alex. Dont forget the 7th floor for the young men.

Love love Christian louiboton one of my favorite shoes

They got the selection that other boutiques does not. Nice staff.

Treat you like a queen!

Great staff, Brenda Arocho was amazing. Only point to say, the boutique is in Saks (8th floor) not a stand alone as Google maps leads you to believe.

Poor service..bought out wrong sizes, not once, not twice but 3 times!! Not attentive

Amazing shoes for my daughter

So friendly and accommodating here!

Big Louboutin boutique with an excellent range of products.

Exceptional service and products!

No mens shoes that not right

Shut down

Cool

Found the store right away!

Nice

Once a Christian, always a Christian

Beautiful shoes, very friendly staff, very helpful, not too expensive, definitely worth going back to, I bought some beautiful shoes, I am more than happy with them.And what I liked so much is that they sell half sizes, you dont often have that.And what I liked even better is that they dont look at you or show you that you dont have as much money as many who do come, you are just treated and helped when everyone whether you buy a shoe like me for $ 800, - or that you buy a shoe there for $ 1200, - or even more expensive, they treat everyone the same way, something they really dont do in the Netherlands in those expensive things.They will soon be looking at you if they want to say what comes said do here, he has no money to buy something here unfortunately they have experienced very often, something that is not fun.I will definitely go back there to be able to shop there.

HORRIBLE service, maybe because I am not wearing clothes with giant logos of famous brands, the salespeople made little of my presence there, I am not channeled with these things but just to get close to the lipsticks a saleswoman came to say that it was too exclusive (she spoke for the minus 3 times with a lot of emphasis on it, as if it were not to get close). It was to put an end to self-esteem, I was not badly dressed, just with comfortable clothes to walk around the city

In the city of dreams, walking along 5 th Ave, stopping in front of the Christian Louboutin store, enjoying the place, contemplating unique desainer of possibilities, it tasted like New York.

Very luxurious and sophisticated brand, has the famous high-heeled shoes with red sole. Prices are fixed, they are high due to the high standard of the brand. The staff are very friendly.

Russian speaking staff. Quality service. Product, design ... Louboutin, one word.

Good