The hat store in New York. You can buy ready made or have them make a custom hat for you. I have done both, and the hats have been excellent. They have also repaired and cleaned my hats. Bravo, Orlando and company!

Very attentive staff, makes you feel like a celebrity. Custom hats available. Very cool collection of old hat making tools. Higher prices, but if you want a personal experience, it is worth it.

I wanted a nice quality made hat, and Im so glad I found this shop. They have the best hats, quality made, real materials, and costumer service. I highly recommend if you want a hat!

This place is so awesome. Chill and relaxed yet refined and classy. So much going on and yet never feel rushed or pressured.If you want a hat to last the test of time ... This is the place.

I went in person because I learned that you just cant buy a hat from a website, no more than shoes. My shopping experience was wonderful, because the delightful sales lady from England (who is a film maker) was amazing. She made us feel welcome and was very kind and helpful. I found a hat right away. The style fit me perfectly and of course the hat is of good quality. The price was not bad, no more than a Stetson. I own 2 Optimo hats made in Chicago and a few Stetsons, plus some Monti Cristo Panama hats. We live in the Hudson Valley of New York, so we made a nice day of venturing into Manhattan.

What a educational and wonderful experience all provided by sales person Cathy. The quality of the hats are second to none. I was quite impressed with the choices and customizing of the hat to fit my satisfaction. Great job. I absolutely recommend this great experience.

I am from Kansas City and wear hats in the cool musician mode. Orlando made me a beaver hat that is sartorially splendid! HE IS SO ATTENTIVE TO DETAIL. He made me feel special- PRICELESS, and there is nothing better when you open your wallet.Brett Ferguson

Visiting Worth & Worth for the first time a couple weeks ago was one of the best shopping experiences Ive ever had. First, my very first impression when entering the room was that the hats, and their presentation, were stunning. Second, despite being an upscale store, there is no upscale attitude there. Orlando and Kathy were both friendly, helpful, and expert. They patiently and honestly answered all of my questions about hats in general, their hats in particular, and even hats that I was considering buying elsewhere. And third, although the prices might be considered expensive by some, the unsurpassable quality of hats, and of the shopping experience itself, makes for a great value. This is the kind of store that I will happily recommend to my friends.

Had the pleasure of meeting the owner; very nice individual! Dropped off my hat for repair; cleaning, reshaping. Ive had it for 20+ yrs so it had some general wear and tear. Just received it yesterday and it looks great! Like brand new. You can tell he is passionate about the art. Worth the price especially for family keepsakes, etc. Thanks so much!

A dear friend gave me a Stetson cowboy hat, and although I loved the him very much, the idea of wearing a cowboy hat in NYC was a bit frightening,The gentleman who took care of me was kind and gracious. He cleaned and blocked a hat previous to this one, so I felt safe to ask him if he could make the cowboy hat look like a fedora, about week later, I have the most beautiful fedora in the world and I am proud to wear the Stetson in honor of my dear friend. I am also planning on bringing my sons to patronize this wonderful business.

I bought a hat from here many years ago. They were extremely helpful, even opening up the shop (which was closed) because I was from out of town and couldnt come back another day. The sales assistant was fabulous - even convincing me to take a cheaper hat than the one I originally came there for. They obviously value a satisfied customer over a larger profit. I still have the hat and would buy from them again - though probably not online as I really value the personal touch they provided.

Their attention to detail was worth every penny! I took cap to be enlarged, a 1of 1 cap and these guys made it look as if nothing had been done.

Worth & Worth has redeemed itself. My husband had bought several hats from Worth and Worth so when I went there I was very happy with Orlandos customer service in the shop. Unfortunately they did not have the color hat I wanted in my size so they had to custom make it and deliver it. Orlando said that they would be calling the next week with the delivery information. I waited and the second week, having heard nothing, I called and they said they had to order the fabric but they were very vague on details. I called back and found out they hadnt even gotten the fabric yet so it would be another 2 weeks. I called in another 2 weeks and it still wasnt done. After over a month of waiting, they called me for the first time and asked for my shipping info because they claimed they had sent it but it got sent back so they were going to send it again. When it didnt come the next week I called to cancel but Orlando promised to send it next day air. I finally received my hat only to find it very poor quality. There was a crease in the crown and some very visible press marks in the brim. The hat was returned and I was refunded. UPDATE: Just got back from NY and found a box from Worth & Worth with a new hat and a letter of apology from Orlando. Very glad that they made what I hope was a one time mistake, right again. Thank you!

Bought a cap there back in 2007. Still wear it. Still love it. It was Made in Italy. It’s still going strong. Heading back soon for a summer hat.

After ordering a hat online and receiving the wrong one, I decided to exchange it for the correct one. After getting a return slip and returning the hat I lost all communication with them. With their lack of communication I decided to just get a refund. Still no communication. I called my credit card company to report them and they deny the hat was returned even though it clearly says returned with the tracking info they gave me. Its months later and I still havent recieved a refund or have anything to show for it.edit-Since I have posted this, the management team has responded and totally rectified the situation. I have received a new hat which I am very happy with. I hope this was just a mishap as I will probably do business with them again.

First, that the hats are of good quality and do have a distinct style to them that make most of them worth the cost. I have purchased two others from visiting the store, which were the Bolero in Granite and the Marfa. When in the store the staff and Orlando himself are gracious and pleasant to work with.However, when purchasing on-line, be cautious that the in-store does not extend to mail order. Below are a few things to consider before purchasing on-line, which seems consistent with several other reviews below in regards to purchasing on on-line.I recently purchased another Bolero for a gift to my dad. I originally wanted another of the granite color. When I first started shopping I found the Bolero in Granite, which showed several sizes. I selected the one I wanted and put in my cart. I did not have my CC handy so I waited to the next day. But the next day, the granite color was gone.... all sizes. Finding that odd, I sent an email asking about what might have happened. No response. I finally called and talked to one of the staff. All she seemed to do was check the web site and said, “Yeah, don’t see it.” “Don’t know what to tell you.” And that was the end of the conversation, no checking the stock room off the showroom floor or asking Orlando. Just “Sorry.”So I finally gave in an ordered the Bolero in Camel. The staff were responsive in clearing up an order issue and they shipped the hat out quickly. They have their system send you tracking notices, which is helpful to keep porch pirates at bay.When I opened the box to check out the hat, the brim was bowled a bit upwards and have a big wave in the back right. Boleros are supposed to have straight flat brims, as are shown on the web site. But this looked like that hat had not been pressed or fixed after construction. When I was at the store both times before they spent about 30 to 40 minutes getting my other hats ready for taking home. Having said that, I am not confident the sprayed it to the stain prevention treatment. Anyway, in this instance, it looks like one of the staff just took it out of the stockroom, put it in the bag and box and shipped it out, without all the care it would have had if I went to the store.I have sent two emails, which have gone answered. The first email was to ask about how to fix the brim because I know it can be straightened. But then I thought, for all the money I paid for this hat, they should have professionally prepared the hat themselves. So I sent an email stating that I was going to do that and ask that they fix and send to a new address so that it arrives on time as a birthday gift to my dad. Again, no response. So this leaves me unsure if they will fix the brim or even send out to my dad. I did not call because I think it will just lead to further frustrations given the last time I called. I am not sure what to. From the other reviews, it looks like I will be in for a lengthy and tense experience. But if I try to fix, I might be out $400 and a damaged hat.Given my In store experiences in, this is surprising. Orlando is a good artist and makes a distinctive hats that have the subtleties that stand out. This is hard to find at the other hat merchants. Maybe it’s because I bought the cheaper of the hats and all that all the hat preparation no longer comes with the cheaper hats. We are getting into a tired purchasing economy where the services are added or removed depending on how much money you spend.If you can make it into the store... go! It’s worth it and a good experience. It’s on a second floor and kind’a hidden. The shop is not too busy and you’ll get personal service that meets the price, plus a nice hat. It really is a nice and personal experience.But if you order on-line, beware, you should be prepared to put a lot of detail in what you are expecting in the hat’s preparation and your expectations for the hat in general. Even then, looking at all the other reviews about purchasing on-line, you may have lengthy and difficult time. Please read other reviews.

Poor product, poor customer service, poor business practices.I ordered their Virgil straw hat. Not only did the hat arrive with a lopsided crown that looked ridiculous on my head, there were several imperfections in the weave, included a frayed straw sticking out of the crown that would not be tamed down. They claim that these imperfections are unavoidable unless you buy a museum quality Montecristi straw. This is absolutely not true, and/or Worth and Worth needs a better source for hat bodies, because several of their competitors will sell you a hat with a nicer weave for half as much.Oh but it doesnt end there. Even though they acknowledged that the crown was misshapen, I had to ship it back at my own expense ($65 for ups ground because of their box). It was received fine, and when I emailed to ask about my refund, I was told it would post by the end of the day. No such luck! After I contacted my credit card company, I get a voicemail from Kathy saying they need my card information to process the refund.It took them over a week to realize this after they said my refund would post on the same day.I really wanted to like my Worth and Worth hat, but at every step of the process, I was supremely disappointed. I will be staying with Hatmakers such as Optimo and Black Sheep Hatworks, who know how to take care of their clients.Update 1/1/19: despite calling in my credit card information on 12/29/18 I still have not been refunded

This is hat heaven. Orlando is wonderful and the hats are truly amazing.

Why waste time or money? Go here and have it your way, done properly and completely.

Really cool place for a high end hat. Friend purchased one, had it made and we stopped by and picked it up on our next time through and it was a pretty cool experience.

Great hats, great service. Always a fun adventure.

The place is amazing, the work and craft is exceptional, truly best of the best, I have several pieces that I love....

Love my hat ... Really cool store and great service by Orlando !

Personal, thoughtful fitting with a myriad of selections

Where else are you going to get a real hat?

Bought a hat today :)