I went there to get parts for a customers faucet and I wasnt aware that that was a showroom not a supply Depot. I talked to customer service before going and they never let me know that. So there supply Depot is in ridgefield ny and I didnt have time to go get the parts there because I had other jobs to do . I really wish they would have told me that. I lost time and tolls to go get parts that I couldnt get.

Service could be better. I know you all must think your product is superior and never fails, but it does and being int he plumbing business means we fix them. Expediting a part for customer service because you forgot to contact me would have been nice.