Doesn’t fail-it has the perfect container I need :)

I came into this container store, because I was in the city running errands. The experience that I had in this specific store was so bad, I will never return to it ever again. Let’s start with my cashier Gary. This man rushed was rude, and practically argued with me that they didn’t have my items in stock even though I showed him a picture of the item on the floor. So I then asked him if shipping would be an option. He adds it to my shopping list. So o ask him why it’s so much more money for shipping he said “because that’s how it is” which was unheard of to me. When I explain this he says it doesn’t matter we can’t ship it anyway, because the box is too.By that I’m in tears I’m 8 months pregnant and too sensitive for his attitude. He tells me we can build you one if that’s what you want, but I tell him that would make the item way more expensive. My wife saw my frustration so went and got the item herself. So I ask for the topper he tells me it’s backed up till late November, when the sales girl on the floor had already told me they had it in the back. By now I had reached then end. I gave up and said I don’t want anything in tears. As I was walking away the “manager” came to help. Alejandro I believe his name was had no better customer service skills. I ultimately made my purchase, but I would never return to this store or any container store, as fun as visiting the container store used to be. Any future purchases will be done online.

Cool store with many creative solutions

The Container Store located in the heart of Chelseas main shopping area, in such company as BedBath,&Beyond, and Best Buy across the street.I find the store spacious but cramped, and the merchandise in my opinion is only adequate. Nothing special.However, they did carry a metal shelve that is industrial white in color, and if I have the time after I put it together, Ill spray paint the shelves to whatever color(s) I want.Ive seen better than what the Container Store is offering, and better design.

Large store with wide selection of items. Has a nice sized Elfa design center but be sure to book an advance appointment online as its always busy. The interior organization of the store can be a bit confusing but staff at the entrance should be able to point you in the right direction.

AMAZING store, but even better customer service. FOUNG, and store employee, stayed with me for a long time explaining my options and guiding me on how to make everything happen. Definitely recommend

This store always have what Im looking for...

Great shop, great items and great company! It was really great to meet all of you guys, it always great shopping with you! Such a great group of shoppers! Im sorry my sister didnt join my parents because together we could have a party. Great store!

Everything for you home. Even things you never thought about. I love this location the store is big and week organized.The area is good a lot of good stores around good food and near the subway.You have also delivery so it super comfortable of you buy a lot of stuff.

Nice atmosphere to walk around. Alot of nice options for my storage needs. Couldnt make up my mind what I use for nightgowns. Salesperson on floor cheerful, not over pressuring.

This place always seems to have just that one thing you needed for the house. That little shelf or container thats just the right size. Ive gotten 2 sets of elfa systems here and both work great. They also have a nice selection of travel things as well.

Jennifer was terrific designing our Elfa installations, patient and listened. The install is really professional and clean.More Elfa coming, we’re digging it.

Ngl, the staff are super friendly and the prices of the products are very reasonable. 10/10 would buy my home goods here again

This place is so wonderful. Its a large store and they are fully stocked with lots of items. I went recently to buy storage containers for my kitchen and kind of had an idea of what I wanted, but when you go to this store it blows you mind with how many options they have.I ended up getting something even better then what I thought I wanted! lolTheir customer service is amazing as well and returns are never an issue.

Its great to have a store like this, I just wish the prices were more reasonable. When I compare their products to comprable ones at other stores, I always wonder why the Container Store products are so expensive. That being said, I have picked up some nice things here every so often. I particularly like their plastic hangers - they come in all sorts of fun colors, are well-made and durable, and very reasonably priced. I also find the store good for laundry supplies. However for some items like plastic boxes and totes, I would wait for a sale. Theyre just too costly for what you actually get.

The people who work here were great at helping me in every step of the shopping process, from browsing to checkout. Everyone here helped me find the perfect container product right away! I visited on May 18, 2021, and I really look forward to shopping here again.

This is a mecca for the right-brain-oriented person. If you crave organization, this place has the very tools for it. Name the room; they have the boxes, bins, drawers, etc. for it. From the teeny[tiny colored plastic boxes to the large underbed plastic bins and more, youll need to bring a few friends to help you carry it all--or partake of the delivery service, and keep your hands clean. Theres also Click n Pickup. No energy expended except for a walk to the store where every salesperson is helpful and knowledgeable, and comes in all ages!

I love coming here! Have to moderate how many trips per year though, so many useful objects...

The staff here are so helpful and friendly - they turn an errand into an experience!

Don’t ever order an Elfa shelving unit online and expect it to be delivered undamaged. I am writing this review because the “second” replacement order of shelves that arrived are ALL DAMAGED, just like the first order. The shipping packaging or lack there of is a serious QA/QC issue.Frustrating none the less because the shelves are out of stock and now I had to have the project install delayed for my client AGAIN.Very disappointing Container Store and I won’t order online ever again. There are quality control issues with your distribution center if they think they can throw these heavy particle board shelves into an oversized box with zero packaging. Not once, but TWICE. Two shipments, two weeks delayed and still NO SHELVES.

I love this store. They have so many organizational solutions. You name it, they have it. The container store has helped me organize my spaces and customer service is great. I had to return an item and they took it no questions asked. If you’re looking for a high quality organizer, this is the place to go. You can also check store availability on the website if you want to look at online items in-store.

It’s amazing 😀 you name it and you will have it there to organize❤️Organizing stuff makes your life clean and happy 😃

I love how The Container Store has products that you dont even realize you need, and in every aisle, you want just about everything...This store is also very well organized.The only negatives are that quite a few items seem over priced, the sales arent great, and there was no one on the floor to ask for help about anything. It could have just been the time of day, but there were hardly any customers either, so it felt a little strange going through a deserted store.The store itself deserves 4 stars, yet being that I circled the entire store twice looking for someone to ask a question about an item, and couldnt find someone, I had to minus a star.I would go back if I cant find that organizational item I need, but I most likely will find it elsewhere, and it will be less expensive.

A spacious store featuring good selection of space saving solutions but with subpar customer service. Brought back a coat hanger broke after the first use but was told the hanger did not last forever without apologizing the poor quality of the merchandise I purchased there.

Friendly super-helpful staff. Well curated selection of products

Call store, and great items, but most of what I wanted to order would not be available for 6 to 8 weeks. Disappointing.

Local delivery was great 😊 i recommend Fitz for local 🚚 delivery

Great place for neat freaks, theyve got containers for everything you could imagine.

Very helpful and assistance kind service.

Fantastic experience. The staff is incredibly nice and professional. Found exactly what I wanted at the right place. Highly recommend

Best storage solutions anywhere along with the best customer service Ive ever seen!

Containers & everything related to home organization & storage ; its endless the possibilities

I came in to this location yesterday for a custom closet, and my experience with them was 5+ stars! Kim and Paulette have a passion for their job, no words for their patience and expertise! Thank you!

Get a good buzz going and wander the aisles. Good place to look for dates if you are into high-strung chicks.

Very spacious Brite and friendly staff, very nice atmosphere.

I love it sneaker rack allready assemble 10 bucks each quick sevice

Its my happy place! 😍 Seriously, the employees are helpful, the options are endless...

Love The Container Store!! The staff is very friendly and they have what I need to get my project organized. They also have these great ingenious items that aid you in a variety of different tasks.

Helpful staff and every type of container your heart could desire. Not sure why a plastic box costs $20 though. Still, a place to indulge in organizational accessories of every variety.

Had four custom closets designed and was able to pick up and bring home within a reasonable time frame for them to be installed sooner than later. Will give an update when job is completed.

Stack of good usage storages material and idea.

Great place and service

This place is Awesome!! I love everything about it!! They have anything and everything for storage.

If you need a custom Elfa closet then Gary is your guy! Nicest man in the world.

A container for EVERYthing you never thought you needed a container for before going to the store, Staff is so nice and helpful, same at checkout. And if you must exchange or return something they are very nice about it, and even try to help you find something that may better suit you.

Containers for days! The layout makes sense & the options are limitless! Nice friendly staff too!

My fave store in NYC!

Love it here. Helpful staff and they have everything

My biggest gripe w them is that they stated there was a 20% discount on the closets. The day I was set to pay I received an email saying 30%. You don’t get anywhere close to these discounts bc their quote is an estimate. (see fine print). Then when u get the $ from them per closet and they agree, somehow the total doesn’t add up. Even when they send it in writing the $ don’t add up. I would go elsewhere.

At the online order pick up counter, it is truly bizarre that 1) you are not allowed to also purchase more items, but instead have to go through the normal checkout line, and 2) they are unwilling to just look up your order from your number, name, email, etc. If you have a messy email inbox or a dead phone, it’s unclear how you would ever get your order.

A little torn about this place. I think the stuff is great but its very hard to justify the price points

Told by a store associate that I had to ask at the returns desk for an item instead of helping me. Not great service, but found what I needed on my own. Maybe it was just an off night.

Great store policies

Excellent service and variety.

Well my wife loves the place. Im not a big container fan because I rather keep things minimal but if you are in to packages and containers this is the place for sure.

Bright and organized shopping space, wide variety of household and DIY items, excellent customer service.

Good selection and service...found what I needed

The were out of the product I was looking for.

This store is clean, organized, and efficiently run. The staff is helpful. The merchandise is useful for the most part, but like any big box store the layout is carefully designed to make you want things you dont need. Get what you need and get out before you start looking around at all the cool gadgets that youll just have to drop off at goodwill in few months.

Easy to peak Is literally in-and-out with all You need

Excellent customer service. Extra shout out to Kari who helped us out to the car with a large order. Thank you!!!

Right across the street from my other favorite store...love them both!

Really cool place to walk around in. Check out was smooth. Lot of older people working the registers. They are very helpful. Did not have them on the floor picking up heavy boxes. Really liked that as an older person myself.

A multitude of containers... most of them a bit pricey, a lot to choose from

Nice store and great service, the only place to buy containers

I recommend doing pickup online but a great store

I didnt find what I was looking for, but theres still a good selection there.

I could have spent the whole day in there. So much fun for me

I was very disappointed store is dirty sales help with horrible you are better off in Bed Bath & Beyond across the street

Container Store has really interesting and unique things for sale. You can find just about any kind of shelving or storage you need for your home. I love just looking around.

Staff was amazing. I could spend my whole day shopping because they have a large selection of EVERYTHING

Cant go wrong with the Container store! My go to for everything storage and for organizing my bathroom, closets, kitchen, kids room, master bedroom and more. Must viait store. Great ideas and affordable prices.Even if youre tourists in NYC, go check it out.

Have really useful storage containers for the home and office.

This location in Chelsea is well stocked, organized and usually not overly busy. I deducted a star because it was challenging to find someone to provide assistance.Otherwise the store is good.

They control traffic going in...but inside the aisles can get congested. Checkout line doesnt work with the 6 ft distance at the turns.

Aside from some slight confusion about the layout of the store and finding the checkout area, it was really easy to find an over the door shoe organizer. It looks good and does the job well, so Im happy.

What a delightful experience! I needed a replacement part for a wire shelf. Despite not sold at the store, a lady (apparently not from the sales team) went to retrieve the spare parts from the office. She made my day by eliminating the hassle I would have otherwise experienced ordering online and waiting for it. Thank you!

They have elfa and anything to keep your home tidy. So much that I think you could make your home look messy by having too much things to make it look tidy. Find the balance. Find happiness.

Not a place to go in and browse, wind up leaving with 1/2 the store too much hmmmm stuff to peak interest.

Great customer service

Less organized and less stocked than I thought it would be for a store dealing with organizing :) but overall I found what I needed. Shoe boxes are $2 each. Very practical. My closet feels better. Staff is friendly and dedicated.

U are at the right place

As an owner and organizer of stuff, I love this place. So many containers! In so many sizes! And all so affordable! Ive spent so much money here, and every purchase has been worth the expense. My closet is so fresh and logically arranged now, as its the rest of my home. See you again soon, Container Store.

This place is absolutely addicting - I’ve easily spent an entire month’s paycheck on organization solutions to problems I didn’t know I had. Seriously though, my apartment is so much more organized, the staff are super helpful, and they always have sales happening. With tiny apartments and limited closet space, Container Store keeps me sane.

Ask a sale associate MONICA for help and she was rude. She was the cashier who rung me up and gave me attitude my whole transaction and then threw my receipt at me. If I didn’t need what I came in for I would have returned it. I guess because not your usually customer I should get treated disrespectful. I will gladly start to take the long drive to go to my usually store. Container store just lost a customer.

If you need a container for something they have it trust me, especially for the kitchen

Definitely worth the visit if you just moved in! They have all sorts of things besides containers. It almost feels like going to an IKEA.

Everyone there is always so helpful. The management should be proud, Peter is great. Everyone is great but I just cant remember everyones name.

Love This Store! Very Helpful With Everything. It Is A Perfect Place For Outings

Very clean and well stocked. Lots of great customer service staff on the floor to assist me. The cashier asked me if I wanted another bag to put my comforter storage bag that I just bought or was I going to put it in the bag in my hand? I asked him for a super large bag to store my hood hair dryer in and he gladly gave it to me. That is what I call excellent customer service!!!

Slow service, especially by the cashier, they seem to like you waiting in line just to pay and you see lots of other staff doing something else. These staff should be able to do cashiering too especially when theres line of customers who are wasting their time waiting to pay. Not a good site to behold, so I opted to leave the stuff and buy them from online.

I like this Container Store bc its a single floor store with a simple layout. Its easy to get turned around in those 2 tier stores. I can just go in and get what I need.

Everything here is organized and very easy to find and locate. Employees are very friendly and helpful. Would recommend to anyone for travel supplies or for home. Great place!!

I love to put things in boxes so this is the perfect place for me.They have every type of container-thing you can imagine. It’s for the home organization, especially storage space and closet optimization. Space is very expensive in Manhattan, where square footage means everything and getting every little bit out of your apartment can save you a lot of money and plus it’s fun too.

Friendly staff, and tons of product. Only complaint is this store is a people magnet on the weekends, almost feels like there are too many people in the store at one time.

I love browsing through out the store. As soon as i walk in I start redesigning my bedroom, my kitchen, cabinets and closets(in my head 😆). So many options to choose. I got pretty good sales today. Will come back for more soon :) the only drawback, waiting time to pay was long...

I always put off practical shopping for storage or try to do it online. However, the customer service today was so helpful, friendly and patient! Totally worth the trip to the store.

Love this place. Has everything you need for organization. Even better look here and then find the same products online for a little bit cheaper. Great staff very helpful

Complete chaos coming here at start of dorm move -in season!!! But we got everything we needed and the staff are super friendly, knowledge and patient. I was impressed, customer service at its finest!

As always, the Container Store is a wonderful shopping experience. The staff is helpful and pleasant. I love keeping things organized and having a bit of color makes it more exciting. The Container Store has everything I need to keep things in order with a beautiful presentation too!.