Nice collection.. Ideal for gifts or a self treat... Friendly and eager staff... Overall a very satisfying experience... Find what we were looking for

This store was too slow and inefficient. I had to wait for a long time on a weekday night to get serviced but there were employees standing around doing nothing or just telling people not to enter.

I buy THE NEW BABY YODA COLLECTION this last month and happened this my FIRST AND LAST LOST MONEY !!!!AROUND YOU CAN FIND MORE JEWELRY 100% MORE insured

Staff was very helpful, and friendly. She found a NYC charm for her bracelet, and was very happy

Great customer service and friendly staff. Was nice to visit and chat and enjoy the site.

Excellent customer service and clean and organized store. Definitely will revisit.

It’s an excellent story

The store was very clean and all of the employees are very nice. They greet you as soon as you walk in the store. They even cleaned the jewelry we were wearing while we shopped. This location is my go to store.

Great Service and very respectful help at this location I will be visiting again

Rude employee. Made me stay with my group even though store was empty and covid restrictions dropped. Usually I stray off from my wife in these stores and buy something (for her) so she doesnt see me. Your loss. Money spent elsewhere.

Polite representative

Overall a good experience but there are many items missing.

Thank God, there was a no line outside the store 😊. The staff was very considerate. The clerk was kind, helpful, and patient.

I went already knowing what i wanted to buy, the associate that helped me (didnt ask for her name but the receipt says Bella) was very nice and attentive, she took her time with me and even educated me on what size i should buy my bracelet since i was exchanging mine and it was too big. Overall i really like this store and will be going back soon!

Fantastic Im Soooo Happy....Sweet n kind....I left A very very happy customer with New Bracelet

Birthday 🎁 I love it bracelet is 😍

Wifey got me a beautiful pandora bracelet love it.

Great service from their workers

Beautiful store, a lot of choice and advices by good sellers

It was okay, but we are still dealing with Covid.

A great place to shop

Excellent, Sales Personal very helpful very patient and very pleasant

The manager a little rude, but the rest of the staff very lovely.

They hardly had charms, New bracelets, or cleaned items.They charged for a recycled bag, that was dirty, looked used and wasnt presentable to give as a gift. Wasnt pleased with this location at all. My attendant was new, in a rush, and had no knowledge about his work. Wasnt pleased at this location.

Bella makes your experien wonderful thanks You do much

Beautiful store decor🌹🌹🌹🎉🎉🎉🎭very professional essential workers💯💯💯🌹👑💎💎💎

They have everything that you need. The person you choose to gift this item to, will absolutely love their gift!

I 💘 it the 1st time Ive been there

Very nice location greeted warmly no line walked right in had every charm I was looking for might make this my regular store very close to B and D train win win !

Not sure but my wife would say it great she walked out of the store with 😁 & a bag in her hand

Made stops at 2 locations. Found what I needed at the 42nd street location.

Went to get my fiance a nice ring as a christmas gift. She fell in love with it. What can I say jewelry are a females best friend. The workers stayed after closing just so I could come into the store. I did call before time and told them what area Im from. They stayed an extra 15 mins and were greatful to help me.

It was a perfect customer service experience. Anyone shopping for anything Pandora should go to this one. Every worker was extremely helpful and very upbeat.

Unresponsive and unprofessional.

Awesome Experience! Will visit again, & again.

Great place. Dina and Asia were amazing.

Very nice and clean friendly atmosphere

I Bought My Daughter A Graduate Gift which is the Hat Scroll and The Owl for Graduating with Her Masters Degree!

Great jewels at an affordable price.

Last minute Xmas shopping and Pandora was there to save the day. Quick, affordable, and great service.👍🏽👍🏽👍🏽

Abominable service. The girl at the entrance was helpful in guiding me to a queue. The one behind the counter looked like I owed her money. So I decided to spend my money somewhere else.I think I’m treated better at Cartier than this.

Quick service and friendly staff

Great service. I loved how Audry took care of me all the way through it. At first when I came in, nobody said anything to me but then Audry came and helped me picked out a bracelet with several charms, i love how patient she was and literally was with me for a little bit more than an hour. Her attitude never changed and was as nice to me as she was from the very beginning. I been to other pandora stores and workers have caught an attitude after several minutes of being with me. She is literally the best!

Ms. Luz Diana Perez is a great sales associate. I visited the store on 29 March 2019, a young man was helping me who was in training, Ms. Perez assisted in the sale by helping me select other charms and placing the new charms on my daughters bracelet. The sale was going to the new employee; however, Ms. Perez assistance and professionalism was outstanding. I spent approximately $600 due to the hard work and customer care provided by Ms. Perez. Great customer service Ms. Perez, thank you!!!!

Its a great store

Great service and great people

Super slow service

Beautiful store. Friendly atmosphere

UNBELIEVABLE

My Best place for giftsJajajaja???

I visited Pandora Times Square December 3, 2016. We were greeted at the door and waited just a few moments for an available sales associate. The store itself was welcoming and conducive to a pleasant shopping experience, then we met Paige. She was amazing. Professional, courteous, patient and SO helpful. It took me a while to choose the ring I wanted as it was to be a gift. Paige took the time to show me a variety of rings in the type and size I needed, then tried each one on as she was the same size so I could see how it would look. I happily made my purchase. Thank-you, Paige. Pandora is lucky to have you and I was lucky to be your customer that day.

I love Pandora, and I loved being able to purchase the New York exclusive charms here. They look so nice on my travel bracelet!

I went in at the perfect time about a hour before they closed. I knew exactly what I wanted. They sales lady showed me my options. I was in and out in under twenty minutes.. the longest part was the transaction. I paid cash

Staff were super friendly and well presented. My friend bought 2 NYC special charms and we were well looked after and greeted by many staff. Opening hours seem to be accurate and in an easy location to find

Customer service is horrible. The sales person showed no interest in servicing us, she was cleaning someone else bracelet and when I asked her how much was the charm Mickey and Minnie she told me 50 then when I told her that I wanted the charm all of sudden the price when up to 85, she didn’t offer to clean the bracelet once I told her that I wanted the charm put on. She takes the charms off to balance it and put my charm in the same box with the person bracelet that she was cleaning. When I asked why the price changed she said when she looked in the book it was 85. Instead of throwing a price out there she should have checked first she never apologize. Never going back there

I walked in a 4 employees standing around and did not say a word to me. Another associate comes out from the back and greets me. A couple walks in and they sre immediately greeted. They refused to acknowledge me. Never going back there. They cater to a certain type of people. Extremely disproportionated by their behavior.

Fantastic shopping experience! We stopped in looking for a specific charm with very little time. We were immediately greeted and helped. He worked quickly to get me checked out and on my way. Highly recommend!

I go here when I want to surprise my mom, grandmom, or girlfriend with a gift. The prices arent that bad when you consider the smile and happiness the person receiving the gift will have. And the fact that they will wear it all the time is a good feeling also!

The Pandora employees were very inviting and helpful and stayed with us the entire time during our visit. They had a great selection and was able to show us what was available for the upcoming season.One negative experience about the visit was that although we did take a little longer than most customers, (I assume), the employee that was helping us was very patient expect for the momentary frustration that was visibly shown on their face and I happened to have caught when I looked up.

They were very nice in there. On vaca from CA. My daughter in law get a charm everywhere she travels.

Must have been a busy time. Had to wait a while for service. I thought for a store in this location it would be more fully staffed. The young lady that helped us was very knowledgeable and professional. It was a good experience.

Great people

What a night and day experience from their herald square location. The service was swift and helpful. Although I will not be purchasing anything from Pandora after my herald square location experience.

Very bad customer👎👎👎

Great customer service, Damien is very helpful every time I go shop.

There helpful and patient. Especially Xavier

VERYYY POOL CUSTOMER SERVICE!!👎👎👎👎

Had a great experience here! Staff is super friendly.

Lovely the week before christmas....really

Found the staff very friendly & helpful. Really should not be identified as Times Square, located close to Bryant Park but cant fault thee staff. They were great.

Dont like this much as they have no stock for what in catalog. I am a big fan of this brand. I bought a lot Pandora as collection for my wife

Beautiful scenery! If you visit New York, this area is a place you must not miss. The best part is during sunset. It is simply spectacular!

Love this place n one of the managers, Steven. I feel is my personal shopper. His service make you want to spend all of your money, including your lunch money, LOL...Im Rose

The people that work there really help u to find the perfect gift there respectful and polite

We had a great experience here and the salesperson that helped us was very kind. Taking one star off because there was an elderly woman there who didnt speak much english and another staff member was incredibly rude to her.

I was served by a staff named Raul. He is very friendly and explained clearly and patiently about the products to me. I am happy with his customer service.

Lovely 😍

Its a nice and fancy place, so loved by woman by the jewellery and the style of it.With reasonable prices and some offers.If you are thinking on a surprice gift for your love one that will make her love you more, this is the place.

Good

I searched for this shop, so I could add some charms to my bracelet, I managed to get a Statue of Liberty charm, so that made my day xx service was very good xx

Great experience. A little busy but lines moved fast. Friendly sales clerk.

Friendly helpful staff

Pandora Jewelery has amazing service and the best Jewelry I’ve every seen! They don’t make anything look bad and it’s very impressive

I went here to buy a gift for my sister & the sales rep I dealt with that day had an attitude, a slight attitude. I guess it was because I kinda looked a bit bumbish in my style of dress cuz I just got off work, but let me tell u, I noticed they treat u off appearance. Not good at all. But when I pulled out my black card, she asked if I wanted anything else & kept asking me to get this charm & such. Lol. Never going back!

Great customer service and selection. Will visit again and recommended to anyone.

Terrible! Speak as I find, wanted to buy several charms and was summarily ignored by everyone in the store, manager included! Maybe you guys enjoy throwing money away, but I for one will not be back! Also, I watched you roll your eyes at us after we left! Disgusting way to treat customers!

Love this place found everything I was looking for.

The staff is always helpful. I love this location and they always seen to have more than what I see at the stores near me.

Walked into the store to look at the New York charms to buy myself a souvenir of our holiday. Was told by the sales assistant that I could not come into the store to look. Seems we could only be there if we already knew what we wanted to buy. Unfortunately I like to look at what Im going to buy before I decide to buy it, so we had to leave. The couple who came in after us were allowed to stay and look though. Perhaps the fact we were in jeans and shirts and they were in fancier clothes helped the sales assistant decide who could stay and who had to go? Lost my business now though, Ill buy my souvenirs elsewhere.

Just popped in on our last night in the city to buy a few charms to celebrate our trip. Folks, don’t bother!! Not only will you be ignored browsing but unhelpful staff will chat whilst also pointedly ignoring you. Manager included!! Great service - not!!!!

The workers at this store are very nice, and the young lady that helped me was very sweet and patient, this is my pandora go to store!!

The service was good and fast it was busy and I didnt have to wait long to see a sales rep.

Ive spent well over $1k here and Everytime I go in here I feel like the employees here are just so snobby. You can feel it in the air. Some of them are good, dont remember who I worked with last but wow, quite stuck up...and they work in retail!

I Always feel welcomed great staff 😊

They have some cool rings and necklace that everyone will love .Your Diamond and Gold jelwry store at the center of the greatest city in the World. Its Timesquare New York!

Staff was friendly and polite. Wait time was fairly short considering the time of year.

Good morning. I am Brazilian and last week my friends and I bought some charms and bracelets at Pandora Times Square ( we spent more than 400 US dollars ) Specially, We bought four charms New York medal to remember our trip. I used my bracelet two times and unfortunately my medal was lost because the link opened. I was really sad and disappointed with the quality the product. It would must be more safe, maybe it would must be solder to avoid to open. I would like to let you know my indignation because I really love Pandora products and it would must to be revised to improve the quality the products. Thanks a lot.

I came here because a ring I bought a couple of months ago broke and the staff was super nice and polite. I walked out with a brand new ring because of the one year warranty. Highly recommend

The employees here were very nice and accomadating. Great customer service.

The lady that helped me pick a pandora bracelet & charms and advised me on what is best to purchase. Beautiful shop.