The other day I visited this store in hopes of locating a particular fabric. I looked at fabric for a while with no assistance when the Indian looking lady approached me with an attitude and shouted that she was going to help me. She was clearly being obnoxious because I was unraveling fabric. I told her to watch her tone. Needless to say, I never got any help. ๐คฃ The store always has a weird smell and the fabric is exceptionally over priced. There are severalOthers on the same block. Skip this one if possible
Amazing experience. Purchased fabric and they repaired my clothing right on the spot. Absolutely perfect!
While in the store, I ordered 100 yards of a particular fabric for my business. They were to ship it to me. Weeks went by. When I called to see where it was they said it could not be delivered and was on the truck back to them. ?!? I receive shipments all the time. Then they shipped me the wrong fabric (a lesser quality fabric). I then had to spend a month working with their sister store, Diana Fabrics, to try to get it replaced, because the staff at Exclusive Fabrics would not answer their phone. After several attempts getting them to send me the return postage and shipping label, I finally sent it back. They said they didnt have the fabric I wanted, there are no refunds, so I could just select something else. Diana told me that her secretary would send me a catalog. That took two weeks, because when I called and spoke with the secretary, she didnt know anything about it. This is now about half a year later. I didnt want anything else. I specifically ordered that fabric. Two months later, when someone actually answered the phone at Exclusive Fabrics, I was able to get an employee to send me twenty yards of what I ordered and another 27 of the same fabric (only different color). He even apologized to me saying, Im just trying to make a penny for the boss .What does that mean?!Yay! A year and a half later, I finally have half of what I paid for. Its been three months since then. Ive called, left messages and no one returns my calls.Dont walk out of the store without your merchandise! You wont get it!
I love there fabrics and they are really family oriented. And the prices are amazing, I love to shop here for their fabrics.
Owner is great
Prices were a bit high but the customer service was good. The person was very attentive and provided different options.
Its a nice and big store. I was happy with the selection and I found what I wanted. The prices werent posted and I had to negotiate. I dont mind negotiating, but it makes me feel taken advantage of sometimes since I dont know that much about fabric. I walked out with enough fabric for a giant tablecloth and the price seemed ok. The staff was helpful, but dont forget to negotiate because they took 25% off their original verbal price when I asked although some other fabrics might be more or less flexible on the price.
Our brand has worked w/ Exclusive Fabrics on a few projects. So far they have been absolutely outstanding. I have recommended them to multiple other designers.
The service is outstanding...the woman who helped me was so sweet and accommodating. They also have a huge selection to choose from. Overall I had a great experience and will return :)
This is by far my favourite place to pull fabrics. They are beyond professional and have yet to disappoint me. Ive already referred 2 of my friends and they gave thanked me for the good recommendation.
Great service and a fair price.
As I walk in for the second time I regret going in once again. No one at all acknowledge you or notices you. The staff is too busy talking amount themselves, ruthlesslly. Finding myself grabbing fabrics and trying to figure out the types and prices as they are all mixed. Unless you ask for help they wonโt offer help. Thank you for the poor customer service !
I had a custom suit made for a red carpet event. The quality and professionalism they showed me was unmatched....Thank you!
I come here to get all of my custom suits made... Best in the city!
Great service, great selection of textiles!