I had a problem with my AirPod ( my voice doesn’t go through the other side) and it was my first time problem with Apple. When I went to Apple, they suggested me to clean the buttom and gave me an appointment in case . I went back two days later at my appointment time and “Christina” took my AirPod to test it and helped me a lot. Then she understood that it’s not my fault and gave me a new one. She was sooo kind and really helpful. If you read this comment, thank you again for your hard work, appreciate it 🤞🍎

Terrible customer service at Genius Bar!I had two appointments ten minutes apart for two different devices. Its because I didnt wanna pay and replace the phone Technicians took it personal and kept me waited for my second appointment for the second device. I had to wait over an hour before someone takes care of me.

Stunning location. Social distancing was kept carefully so it took a little while (about 40 min wait and 20 min appt) but it was worth it since it all felt safe and organized. I also noticed surfaces and phones were wiped down between customers. I traded in some old devices and got a gift card for the value. I found the staff to be helpful and professional. Overall great experience. Book a reservation ahead of time (although you can also wait in the walk-in line). Would recommend.

The store is beautiful. The service is below typical Apple standards. Got half my order, no delivery, no answered emails, no answered phone calls. Sure did charge me though. They simply have to have a way for customers to contact the store directly without going through general customer service.

A terrifying journey into the dark heart of retail dystopia. Operating tables of commerce upon which sit the tools of our enslavement. Distracted, sullen operatives wandering around a purgatory of purchasing. Where... Who... What... that grim youth fiddling with a laptop? Be right with you.... Do I ask for what I want, do I grab it from one of the little rows of accessories? Where am I?Would I be better treated by the guy selling $5 pashmina scarves in front of the Met? Certainly. Do I need forced joviality? No. Tim Cook smiles. Its all so neat and tidy, low-overhead and inhuman. How lovely. How perfectly wonderful it all seems.

Shin Shin was one of the best employees I’ve ever interacted with at any company. He was incredibly knowledgeable, patient, understanding and wanted to do everything he could to get my phone fixed. I’m really astounded by his professionalism and support. Would recommend the UES Apple store to anyone after my experience — was in and out in less than an hour with a completely new phone for $29.

Everyone was super helpful and kind! The woman who helped me out was named Amame and was incredibly knowledgeable about the products and informed me of a great student discount. Overall wonderful experience!

Location is stunning and my sales associate was warm and friendly. This location offers a true luxury shopping experience befitting the cost of apple products. Highly recommended!

Poor service, no staff, unfriendly “check in” staff.Poor representation of Apple. Would not expect this from this cooperation,Go elsewhere or just order online. Don’t waste time going there

Made an appointment for 230pm & they made me wait 40 minutes to see a “genius” who took 3 minutes to review my case & request 300 dollars for a simple repair covered under warranty… I called Apple & handled the repair online & it was free. I’d steer clear of this location if you can

Smart and seamless experience. The line associated book me an appointment for a future visit. 40 minutes later I was in the store. Choose my new iPhone SE 2020. All Apple workers were formal and politete. I am impressed positively by the Covid protocols that were executed. Perfect 👌 organization. A unique experience in a beautiful interior.

So I go in there, dude is like I am not sure but I will ask, they solved my issue then my problem I was like yeah thanks Marcus for that wonderful customer service. Now if I got the name incorrect then shame on me but hey their entire staff was lit and interactive, I totally put effort to mingle a bit.

Clean safe and truly beautiful people work there, which were very helpful..

Professional and friendly staff. This Apple store location was transformed from an older bank. It has two floors. You can goto the basement to see the vault. But before going to this location, please dont forget to wear a mask since it is required. Also, they do temperature check before they let you inside the store.

The appointment was For 1.30 pm. I arrived just a few minutes before that.Had to wait more than 20 minutes to finally see a very competent “genius”I am pretty old and handicapped so I asked for a chair or a stool. None available for the longest time ! I literally nearly fainted.The genius who finally got to me was most helpful. The store is impeccably clean.Surfaces are constantly disinfected by an army of staffers, but I think that more consideration should be given to older/ handicapped visitors to the store.

Great location!Quick resolve my issue.

It was fast an easy to get in an out of the store everything is ready to go

Fabulous! I was at the Genius Bar two days in a row. They refused to let me leave without my issue being solved. It was solved! Not only is the knowledge there, but the patience with their customers is there as well.

So much better than west side store. 5 min wait and quality customer service instead of half hour wait and zero customer service on west side.

An apple store that doesnt have no iPhones. I couldnt fine non of the 3 phone I was looking for.. rediculas.. and the service is sucks... I would neverGo back...

This was my first time visiting this Apple Store. I must say that they were extremely organized and they did follow all the distancing protocols and everyone wore mask which I appreciated alot. I made my purchase over the phone with ease and then I got an appointment to pick up at the store. They were very efficient and there was no long wait or even long lines. And I was also able to make an in store purchase which was great. I think it would make it easier if you know what you want before going to the store. All the associates was very helpful.

Excellent. Make an appointment, much easier. Walk ins as well, but may take longer. Love this place

Just got back to the office from this Apple location upgrading my phone during my lunch break (yes it was that fast and easy) make an appointment! I had the pleasure of being helped by the BEST associate: TIFFANY S. Tiffany was helpful, extremely knowledgeable and most importantly K I N D. I really appreciate her excellence in customer service and will definitely be returning to this location for anything else I need :) Highly recommend.

I had a great experience with this store particularly with setting up a last minute appointment last hour last Friday afternoon at the Genius Bar. Upon arrival, I stood in line when an employee approached me with an device confirming my name and time of my appointment. I was redirected to wait on the line for the Genius Bar, which wasnt long. No later than 5 minutes, Brent was the one to help me with my problem. He was actively listening and engaging with me throughout the diagnosis of my MacBook Pro. He was great at explaining me what was the real cause of my issue with my device not being able to charge. Unfortunately, when I got home I realized my computer was still not able to update to the new OS as I explained to him but nevertheless he was able to provide me several options on solving my initial problem.Expect to be stopped beforehand to get your temperature checked, and as stated waiting in one or two lines. I set up my appointment at 3:30 pm EST but was not seen until 3:40pm which again wasnt long. Place had several sanitation stations, including sanitizer and sanitizing wipes.

After 15 years of an amazing experience with Apple, 2 weeks ago my phone did automatic update after which my phone got a bug from an update and stopped Bluetooth function. I went to fix it in two different Apple stores( 5 Ave and Madison Ave) in hope one will fix problem caused by Apple itself, the only solution they offered me is to by new phone or new AirPods which are fully functional with 3 other iPhones in my house. They waisted over 3 hours of my time for them to not come with reasonable solution, yet the only one was to buy new phone or new AirPods ( my current ones are only 1 year old). I’m devastated, I’m hurt by such huge discrepancies between the prices of the products and costumer service.

Jennifer was very helpful and personable when trying to help me figure out which AirPods were appropriate for me.

10 stars. Short lines. Polite and efficient staff. I went to Roosevelt field apple store. They told me it would take up to a month to fix my macbook. Roosevelt didnt have the part and no ETA on the parts delivery.I asked them to call around as i NEEDED my computer. I was willing to drive to jersey if I had to. Well Upper east side store had the part and told me approximately 7 days to fix and return it.One extra star for the bathroom attendant who seemed to clean after each use.Another star for how beautiful the building is.The parking gods were also smiling on me as I found a FREE Parking spot between madison and 5th avenue.

Came in early for genius appointment after being misinformed from an online rep - but the UES team was awesome and replaced my Air Pods within minutes.A+ service, and a cool looking facility as well👍🏼

They are very rude and dont know how to greet people or say hello. They looked at me stupid when i said it twice.

Wish my wait time wasn’t 45 minutes post. However, all staff i came across was pleasant and informative. Will return

Terrible service. I walked in and told them I was there to exchange something I purchased online. Before even checking the lady tells me that this item isn’t in stock. I explained that I called Apple and they assured me it was in stock at that particular location. So the lady checked, and saw it was in stock. Instead of immediately checking to see if they had it she was willing to just turn me away. So after that, she set me up with another member of her team and he asked me for the receipt before the transaction. I told him I don’t have it with me, but Apple said as soon as you scan the item the receipt will show up. He then told me he can’t do the exchange without the receipt. I asked him to at least scan it. He then scanned it and saw the receipt. This location is all about turning the customer away, and wasting the time of their customers. They rather tell you no, without being certain than tell you “let me check on that for you” ultimately that’s why I’m giving this Apple store 1 star. If I could do 0 stars I would.

Trying to convince my girlfriend to buy an apple watch. After apple soho employee tried to persuade us otherwise saying it was no use, UES Apple didnt even let us try the watch in an empty store trying to give an appointment for 2 hours later. Apple really did some cost cutting on the retail store employees I guess with the pandemic. Never have I ever had this reluctant service, going in with a positive buying attitude and leaving frustrated because the employee didnt feel like working.

Great customer service 👌 👍

Requires appointment to just buy something, even though half of the staff is standing around chatting. Incredibly condescending greeter. This is a terrible representation for Apple.

Beautiful location with less crowd and good customer service. My go to apple store for sure

The worst Apple Genius service ever I experienced! I want to rate 0. The manager, Mia, is typical Upper East snobby person, and she tells you to return home unless you pay hundreds of dollars. Absolutely 0 help or sympathy in getting the data out of my phone with the broken screen. She could have spoken better if she is ever trained as customer service manager. It’s unfortunate Apple brand and the service level are different per store, and this store definitely has Upper East snobby attitude.

Very rude, arrogant and pretentious. Almost like we were begging him to sell us a phone. Will not come again.

Efficient service, nice employees, lovey product.

Didnt buy anything but they were very helpful!!

Long line quick service

They were able to help me with my iPad and setup a phone session with service for my Mac without extra cost. Bit of a wait though.

Gotta pay $630 str8 out da gate

Great experience at this location!! Amber was kind, helpful, and genuine (Apple, take note of her). She recognized me on my return visit (with a mask on) and waved and smiled as she re-entered the store. The Apple staff outside is pretty attentive (more so than others) and pleasant to deal with. Security is making their presence known and taking temperature readings of all customers who enter. They also have a cleaning staff wiping/disinfecting surfaces ensuring a clean and safe environment. I’m glad my phone was repaired with no delays. I just wish this store was closer to home.

This store allowed someone to purchase a fraudulent phone under my name and basically didn’t have much to say about it. Apple employee stated that I go online to and see their verification upon purchase descriptor. And no one wants to give the store manager name so you are forced to speak to a lead.

Apple is now forcing their opinions on headphone volume upon their customers. Your iPhone now turns your volume down on its own and gives you warning from the WHO about headphone safety. It’s not their right to control their customers like this. You don’t even get a choice. The feature can’t be stopped or removed. This is disgusting business practice and borderline communism. If I pay $1,400 for a phone and $100 a month to use it, I should have the right to listen to music at any volume I please. This junk is just going to lose them even more customers.

Super accommodating even though I didn’t have an appointment. The staff was so helpful and nice.

Had the most upsetting experiences I have ever had with mgmt in regards to handling a phone issue with technicians on the phone. I was made to feel like I didn’t belong. Not cool and when I ask for info on technician I was told by mgmt that his name was not info she could provide me, even though she introduced herself by her name.

Amazing place! Great staff!!!

Great experience. My associate was amazing knowledgeable,and respectful.

I had a great experience with the staff. They were courteous, friendly and very professional.

Long wait time even if you’re there at the time of your appointment.

I had an amazing experience here and I’m happy with my purchase!! I will definitely return

I was attended to immediately, was given proper guidance for the iPad I purchased, will be back!

Great staff, friendly and helpful

The whole time I was here for my computer, ROB spent over an hour and a half waiting to fix my computer. He didn’t give up and he continued to retry to fix the computer. The computer constantly failed over and over, but he didn’t quit.

I came here with a mission to buy a keyboard and it took a really long time of waiting in line and then waiting for them to bring it up.

Staff made me safe to go during covid-19

Staff doesn’t know anything. I just walked out.

My daughters air pods were not changing, she called and made an appointment. We were on the line less then five minutes. Once we went inside the store (which is beautiful) we recieved quick serv with a smile. For this reason I give them FIVE STARS

I purchased an imac for photo editing in march of last year and it NEVER performed.every time i switch a tab on safari, or change a program the pinwheel comes up. i swapped it twice. i made at least 6 calls to customer service and spent COUNTLESS hours to try to make this $2000 piece of equipment be operational. It is STILL essentially useless.when it came time to speak to someone to deal with a refund after the 30th day, apple reps were notoriously missing.id like a refund.

Very smart people. Kindfull. Feel suported. Even if you do not have an appointment. Well oriented. Safe space. Kind security personal.

Rude personnel and very slow! Line to buy smth on Saturday is 30 min!!!!

DO NOT come to this store without a reservation. Showed up 1.5 hours before close, waited in line for 30 minutes, and only then was approached and told I wouldn’t get in the store before closing. Get clearer signage or have someone outside attending to your line at all times.

You need appointment to get inside the store or you will have to wait outside for help.

From the moment you walk in, you are greeted and attended to immediately. No wait time. I was in and out within 20 minutes. The longest part of the process was waiting for the new phone to boot up.

Andrew is the best, very helpful! He helped me to pick up my purchased so quick.

I was really excited and got a new M1 chip Mac Book air which had issues and stopped working abruptly. It hung a lot of times and I had to return the defective one to get a new one. They confirmed that the laptop I had - had issues and told that they would replace.I have been asked to wait for almost 3 hours to pick up the replacement laptop.The staff werent even concerned about the long wait and acted in a reckless attitude.

Meh.I think apple is a well run company but some policy stuff doesnt make too much sense. its a minor gripe and probably has no real bearing on this specific location but still.anyway, i ordered online the iPhone 12, it came, i wasnt 100% sold and wanted the 12Pro. I called apple support and they sent me to the store, after a 20 minute walk and waiting on line for another 30 minutes i was told that I didnt have an appointment and i cant do this at the store anyway.🤷‍♂️it just irks me to be given the run around. So called back to support and now I have to wait 3 weeks until I can get the 12 Pro.*sigh*

Staff member was very knowledgeable.

Came here for a 3pm appt- waited 40 minutes before flagging someone down to find that someone had opened my appt and left so I had been forgotten. Was promised the next technician. That was over 10 minutes ago and I am still waiting

Very friendly, knowledgable and patient service, with safe social distancing enforced

Friendly, professional staff. Explains all question one may have. Any Computer of interest one has Representative demonstrates how to.

Absolutely Terrific!

I was in that store on Jan 21 2021. It was disaster!I had simple request: to put iOS 14.3 on my Apple 8. One of the Apple genius - Jian - explained that because my phone had old iOS 11 he must erase all my info and put it back. I asked if he is sure that all my info will be back included my photos and videos and he said definitely, Ill back up the info in your iCloud. And he did it. What was mine and his surprise when after he did everything my photos and videos form 7 years we erased for good. He backup the phone but not the photos. His coworker show him that during his manual backup he left the backup photos off .Apple try everything but my photos were lost for good because of their genius employee ian. The worse part is that Jian told me that someone will call me and help me with the problem and disappears without even saying sorry. I couldnt write a complain, that was I told from the Apple Headquarter/Costumer service . I had two appointments for certain day and hour to speak about what happen and guess if someone call me.I paid every mount extra for Apple iCloud but they did not backup my photos and they hire people like Jian who even do not know how to backup an iPhone.

Very efficient and friendly within covid restrictions

They offered good service. I went there to service my Mac book pro. The experienced technician resolved the issue. The ground staff took my details and asked to wait for the technician.I had to wait for few minutes to get the allotted technician to check my Mac. I went there after booking appointment online.All the staffs were cordial. The architecture of the building is beautiful. Its in European style.

Great attentive staff

Was in out this place fast

Al the manager at this store is a nasty man. Very surprised he got promoted to manager at such a prestigious company. I purchased an item in Madrid two days before President Trump ordered that all American abroad students return home immediately. Once I felt safe, I brought the charger I had bought (unopened with receipt) to this store. Because it was an international issue Al the manager serviced me. He told me I should have returned the product in Madrid before I left and there is nothing he or the Apple store can do. He said literally but in a condescending sarcastic tone the only way I can return the product is to fly back to Spain. What a joke of a manager, and more importantly, I’m disappointed in Apples customer service.

They were a little slow, but kind of ok. The store itself looks great with a pinch of history.

Waited at outside for 10mins for a pick up, while seeing many people able to jump the line to get in, ridiculous.

I went to Apple store to pickup an online purchase. I understand COVID changed a lot of things, but Apple staff were extremely disorganized and confused. This is not the first week of opening the store under COVID regulations so expecting an organize service doesnt seem unreasonable.

Friendly, informative, quick, beautiful store. Less chaos then 59 st store.

I rarely rate anything, but my phone is important to me and I use it for work everyday being a first responder. Beside the fact that my screen cracked randomly, which I didn’t drop my phone I guess the quality of Apple has changed. I scheduled an appointment at the above location granted the whole COVID-Pandemic delaying the process of most things. However, I was turned away for being 45minutes early to my scheduled appointment. I politely asked if I can leave my phone for repairs and return when it’s ready. Their response was NO because “they didn’t have any one available to repair my phone for the time”. Which makes no sense.

It was amazing great expience

The reservation system was on time and the staff was well trained in disinfectant. They also had exactly what we were looking for

Staff is rude and dishonest

Very pleasant ☺ experience

When life was as life used to be, it was an excellent place to go check your emails. The wait staff is very pleasant. So clean you could eat off the floor.

We liked the professional and friendly service.

Good Suff

Went in because the location looked interesting from pictures. Purchased a pair of Air Pods.

Great staff

It was nice when apple sold actually functioning products. these days MacBooks are just not good. Feels cheaply built, connectivity issues can be frequent, and the App Store rules are archaic. Just something better would be nice.Staff is nice however so +1 star for that

Absolutely disgusting! They asked a 92 year old man with medical condition to wait in line with others in 90 degree heat in the sun! When I asked if they could make an exception or at least let him wait inside the store with AC, the refused and were very rude. No one cares and elderly people are treated without any respect and compassion! He was going to buy a new phone which would take probably less than 5 minutes... Shame on you!

Building is stunning!

Great costumer support and help sadly very long wait times

Awesomeness ♥️

Oh you know, you have to make an appointment for the genius bar for help and repairs. And you still have to wait, though not for 2 hours which is the wait if you do t have an appointment. But the staff is friendly and helpful and if you have a Mac, it IS the place to go. I deducted one star for the waiting times and one star for the high prices of the products and the repairs. Otherwise, they really know their products and generally really know how to help you, or for software issues, refer you to apple support by phone.

Ive never wrote a review before but tbh they do not train their workers there AT ALL and it SHOWS. Ive never been so frustrated and stressed out before from Apple. The reviews are right, multiple times I had to come back to fix an error THEY made.. They keep putting an old sim card to a new phone and I constantly have to go back so they can Put a new card in. Why is it so difficult for them to do their job? I dont know but Im never going back here.