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Baskin-Robbins
302 5th Ave, New York, NY 10001, United States
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Baskin-Robbins
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Ca
Review №1

The women working the counter was rude and lacked any customer service skills.I came in to get a icecream cake to take down the street to my hotel. I bring it to the counter and she rings it up, telling me the price on the cake is incorrect. It says $19.99 but she’s telling me it’s $42. So I say ok, I return to the cooler and choose another cake. Again, this one says $19.99 and she once again tells me it’s wrong. Now the first time, I can totally understand one being a mistake. But there were a total of 4 cakes priced at $19.99. That is there mistake. She went to get someone who fixed it and it rang up to a total of $20.68 with taxes. She then asks me to put the other cake back for her! Okay, I’m nice, it’s only about 6 ft from the register. I turn my back and come back to her taking a new customers order even though I told her I wanted a coffee with my order. So I asked to just bag up my cake because I’m annoyed with her at this point. She tells me to wait. Finishes handling the other customer and then hands me a bag, so I can bag it myself. I then ask for spoons, reminding her since she forgot to put them in the bag. She tells me to wait and takes the next customer!! If she is a representation of this company, I feel bad for you. I walked out with my cake but I definitely won’t be returning.

Yi
Review №2

The clerk is nice and the ice cream is yummy too.

It
Review №3

Good place to eat milk-shake!

Di
Review №4

ENJOYED it to the max, excellent summer cool down!

Dm
Review №5

The staff is very rude and have no idea of hygiene rules. She took the waffle cones with her bare hands. They make people wait forever and ignor them. I like Baskin Robins and its ice cream, but they should really consider hiring more professional people, or the brand reputation will decline instantly. PLACE NEVER TO GO!!!

bi
Review №6

Worst location in the area

sh
Review №7

The ice cream was second only to the staff. I love Baskin Robbins and have since I was young. I havent been in several years, and I am so glad I found them anew ESPECIALLY at a location with as fabulous and caring a staff as this one. The staff and the ice cream really put a smile on my face.

Am
Review №8

U can get some tasty dishes here

Jo
Review №9

We were so excited to have ice cream. We saw that Baskin-Robbins close at 11 PM, and when we got there at 10:15 PM they did not service ice cream because they had the wrong description in Google and were unapologetic about that.

Ma
Review №10

I dont reccomend this place at all. Its disgusting and it takes forever to get what you want.

PI
Review №11

Really bad service!!! I was in the line waiting for 5 min and an asian woman completely ignored me!!!

Ha
Review №12

Best service with the guy name Orlando.MADE Really nice Sundea.Great

Mi
Review №13

Workers were being very difficult and did not give me what I wanted when I clearly said on the receipt that I was supposed to get it.

Ti
Review №14

Open sign lit.Hours sign said open till 12pm.Door locked at 10:52?Okay.

Ah
Review №15

Best place for ice cream and coffee.😍😍😍

ja
Review №16

They were being rude and charging me for the wrong thing! Had to argue with workers to get the right order

Sh
Review №17

They have some amazing cupcakes

An
Review №18

The worst in the city. Unfriendly stuff.

Ga
Review №19

Possibly incorrect info on Google. Says open to 11pm but not serving ice cream at 10:20pm on a Friday night.

Cl
Review №20

People who work there so slow and seems to be mad I had to wait 10 minutes to buy one ice cream

Ni
Review №21

Combo Baskin Robbins and Dunkin Donut Shop.

Ro
Review №22

No toilet or place to wash hands. Wont eat there again

Na
Review №23

Good Ice Cream

Da
Review №24

Wouldnt take much effort to make the place less dirty

Ky
Review №25

Unresponsive service, no food left, overcrowded

Re
Review №26

Got a 2 weeks old cone

Ch
Review №27

Lovely

Da
Review №28

14 seats and not one restroom

Da
Review №29

Ok

Sa
Review №30

Teasty 😃

Ro
Review №31

Ice cream

Ad
Review №32

I like

Ra
Review №33

Its at place small!!!

id
Review №34

Cool

MU
Review №35

OFTEN IM GOING WITH MY HUSBAND TO TAKE ICE CREAMS AND MANY TIMES WE HAVE STAYED 1 HOUR PLATFORMING. I HAVE SEEN GOOD ATTENTION OF THE EMPLOYEES, MY ICE CREAM PREFERRED THAT OF MINT AND THAT OF CHOCOLATE.

Gu
Review №36

They closed the establishment with half an hour to close

Information
14 Photos
36 Comments
3.5 Rating
  • Address:302 5th Ave, New York, NY 10001, United States
  • Site:https://baskinrobbins.com/?utm_source=google&utm_medium=organic&utm_campaign=Yext
  • Phone:+1 212-268-0686
Categories
  • Ice cream shop
  • Cake shop
  • Dessert shop
Working hours
  • Monday:6AM–11PM
  • Tuesday:6AM–11PM
  • Wednesday:6AM–11PM
  • Thursday:6AM–11PM
  • Friday:6AM–11PM
  • Saturday:6AM–10PM
  • Sunday:6AM–11PM
Service options
  • In-store shopping:Yes
  • Takeout:Yes
  • Dine-in:No
Highlights
  • Great dessert:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
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