I went to Mattress Firm in my neighborhood and worked with Anthony Iboni, one of the most knowledgeable sales representatives I have encountered at all of the stores I had been to!Quite impressive !I had my mattress for 25 years so it was time.I thought I wanted a certain firmness so I ordered one that felt “perfect”, once I received it I wasn’t happy with it so I called Anthony hoping something could be done.He was as nice and gracious, facilitating the return and sale of my new mattress.I can’t say enough about Anthony and my experience . I never felt pressured in any way,I highly recommend buying your mattress from Anthony at Mattress Firm on 86 Street NYC

Had a great experience here earlier. Im currently shopping around for mattresses and I wanted to try somein person without blindly ordering online, and Anthony really helped me find what I was looking for with my budget and sleeping style. I thought theyd force me to buy something but I learned a lot, and now I can make an informed decision once Im ready.

Was just shopping around from store to store but Natasha and her team made it an easy decision yesterday for me to buy a mattress from this store. When I first entered, Natasha greeted me, made me feel welcome and asked me for my preferences. She even went out of her way to pull a full-size mattress that was standing against a wall and lay it on a box spring so that I can lay down on it to see how it feels.I found their prices to be the best and the staff is very hospitable (Natasha even offered me bottled water.) Highly recommend visiting this store to anyone interested in buying a mattress.

My roommate and I moved to nyc the day before yesterday and were so nervous about finding a mattress, I am SO thankful for this mattress firm and for Natasha!! I’ve never had a better sales experience, she was friendly, helpful, funny and made sure I stayed in my price range. I walked out with the perfect mattress and pillow, feeling so refreshed after a long day of adapting to this new city. Thank you SO much Natasha, you made the move here WAY less scary. I would give you one hundred stars if I could!

Really helpful and kind. Offered great advice, and not at all pushy about sales. Would definitely come back!

Wow! Such an amazing experience. I visited two sites (this one and Lexington) and it’s safe to say that everyone is super knowledgeable and helpful. I was helped by Anthony at this location (86st) and he went above an beyond to show many different beds. He taught me s the difference between hybrid and memory, different pillows until I was able to finalize my bed order! Between Anthony, who helped me close the deal, and Travis, who initiated my interest, I walked out with the best bed and the best deal ever. Loved my experience here!!! Thank you so much Anthony and company. You’re really the best!!!

Great experience at UES Mattress Firm. My boyfriend and I were in the market for a new mattress and absolutely dreading the process. We walked and were greeted by Anthony who was extremely knowledgeable. He took us around the whole store and let us try a bunch of different mattresses before we landed on the one we ended up buying. Anthony was really patient with us making the process easy and less daunting. He talked us through all the pros/cons and all the charges. Would highly recommend this store and Anthony!

Had a wonderful experience with the LOVELY AMBER! She was not only such a great help but so fun to speak with and kind/caring! 11/10 would recommend you ask for her!

It was an absolute delight visiting Mattress Firm. I was fortunate to be introduced to Anthony who provided such an exceptional level of service. He took me through a full sleep assessment, answered all my questions and really went out of his way to find a deal that suited my needs and budget. He made the process so simple and easy. Very grateful and highly recommend!

Natasha was amazing! She helped us think through our different options based on our price point. She was knowledgable, professional and personable. At no point did we feel like she was trying to over sell us. Highly recommend going to see her if youre looking into purchasing a mattress and need some education on options.

Chuck was an awesome. He was not pushy at all and told of his personal experiences with Beauty rest mattress. He looked up my old purchase and was able to help guide me to one that is similar but better and account for my husbands sleep preferences also. Thank you so much Chuck!! -Kristina, Sepp and John

Got here after checking out number of matress shops. We were tired, but Natasha totally helped us to make up our mind and we are very happy with our mattress and the deal we have got. Its been a month since our purchase. Natasha is the best.

A pleasant knowledgeable mattress expert named Travis provided guidance in choosing a new mattress. We had previously bought one from “Sleepys” many years ago. Review our options and understood our concernsProvided Very fair price for our purchase

Had a great experience with Natasha. She carefully walked me through every step of picking a mattress.

Very informative and helpful employees. Very excited to use my pillow.

Tyler was amazing and knowledgeable. Was patience with me and answered all my questions.

I worked with Natasha Hoggard. She was extremely helpful. She helped me stay within my budget and found me multiple options until I found the best one. I love my new bed and I would definitely work with her again!

So helpful! I got to try the beds I had been looking at online so I could compare and be sure the one I chose was the perfect one for me. Chuck helped us and he stayed within my budget and suggested all the ones I would like according to how I sleep and what I was looking for.

Went to UES location to check dimensions fot mattress andbase heights on a pending order from another MF. Realized the mattress would be too high for my bed frame the salesperson David pointed out the best options for mattress comfort with the raise/lower base that would work with my existing bed frame. The options were very limited but again David was so informative and patient totally understanding and after severalhours choices were finalizedLooking forward to my new sleep experience and cannot thank David enough for all his help.

Started my search last weekend, knowing what I was looking for. Anthony was really great. I told him how much I wanted to spend, and he took the time to find it for me. He knew exactly what he was talking about. And while MF is a chain, the people who work in the stores live in the community, and I feel good about supporting local businesses, especially during these difficult times. I look forward to receiving my mattress in a few weeks!

I had a great time at Mattress Firm, and all of the mattresses were so comfortable. I was glad to be introduced to Mattress Firm by Anthony, who seemed to work very diligently and he was very polite as well. He helped my family and me have an amazing experience!

Anthony was awesome. My mom couldnt go downstairs so Anthony brought up 2 twin size mattresses so she could try out. He was extremely helpful and made out experience great!!

No complaints, but then again mattress hasnt been delivered yet!

My boyfriend and I were trying to buy a mattress online but really had no idea what we wanted. There were so many choices, so many different brands. It was a little overwhelming. So we decided to go down to mattress firm to see the different beds in person and we are so happy we did.Chuck, the wonderful salesman at Mattress Firm, helped us immensely. He walked us through several choices, let us try them out and answered all the questions we had. We left feeling very confident and happy about the mattress we had picked.I would absolutely recommend this store to anyone looking to purchase a new bed.Thank you Chuck!

Excellent service from Kevin at 57th street store and Bill on 86th, highly recommend!

Super friendly staff!Nice, large and clean showroom. Large selection and great prices. Very Covid aware and accommodating. I definitely felt safe.They definitely went above and beyond!100% recommend and will definitely shop again.

It was my first experience with Mattress Firm and I can definitely recommend this store! Great service was provided by Chuck - he was very kind and generous, he helped me to choose everything I need and made a really good discount!Thank you Chuck!;)

Great service from beginning to end. Anthony is very knowledgeable, lowkey and a pleasure to work with. Highly recommend!

My experience was terrific. Fast, efficient and friendly. My sales person was sooo professional I thought she was the manager but in reality had only been with the company a month. She should be a manager. Five stars!!

Travis was super helpful! He was very methodical about helping us figure out what type of mattress worked best for us, and clearly has a lot of expertise, even commenting on a pillow I grabbed that he noticed right away was too high for me - I hadn’t even realized until he pointed it out!He happily moved mattresses to different platforms to replicate how it would feel on our bed frame at home, and went out of his way to make sure we got exactly what we wanted. It was an overall great experience, I felt very catered to, and ended up with a great mattress!

If you are looking for a mattress speak with David and you will not be dissapointed! Excellent customer service, very helpful, and patient.

I was looking for a mattress for my new apartment and I went to mattress firm UES multiple times in order to make a decision. Natasha and Bill were extremely helpful ! Bill moved all the discounted mattress and allowed me to try all of them patiently. And he never pushed me for the more expensive ones, also he gave me great advice about what I need. on my second visit Natasha was very understanding and helpful. She genuinely cared about me getting exactly what I need, and when she saw I was hisetant, she prioritize my needs over making a quick sale and told me that I should take my time to try and feel the mattresses and make sure that I am comfortable with my final decision. Also, on the other UES store, Travis was as nice and helpful as Natasha and Bill. Bottom line, chapeau mattress firm!

I came in one day looking for a bed for my apartment. I went to the location at 336 E 86th because its the closest to me. I was greeted by Natasha as soon as I walked in and she began asking me questions and walking me through the showroom. I told her I was not going to make a purchase until I came in with my girlfriend, but I still wanted to at least get an idea of what they had in the store. Even though I told her I wasnt making a purchase she still gave me amazing quality service.I came back a few days later with my girlfriend and she immediately recognized me. She remembered my name, as well as my girlfriend name that I had mentioned to her days before. I was so shocked that she remembered not only my name, but hers, seeing that I had only mentioned my girlfriend name once or twice during my initial visit.My girlfriend and I had saw a mattress we really like at a different company two days prior, but they treated us as if we werent good enough to shop in the store. (Sleepare was the company by the way) (-_-) Natasha walked my girlfriend through the showroom, answered all questions we had and was very friendly and genuine. Natasha was upfront and honest about everything, and you dont get that kind of service often anymore.The main thing that brought me back to see Natasha and do business with her was that she was not judgemental at all. Even though I came in on my days off in street clothes, and wasnt dressed up in a business suit etc, she still treated me and my girlfriend like A plus customers!Natasha was genuine, and she has a really great personality and energy that you notice as soon as you meet her. My girlfriend and I ended up getting the mattress we both loved, two pillows, and bedding-and it was all due to the initial customer service I received during my first visit.

Anthony was extremely helpful and kind. The information he provided was very helpful and guided us in our purchase with zero pressure. Could not have asked for a better experience.

This is a great place to come see the bed of your dreams. With plenty of options and being able to try them out! I was a bit afraid with Covid but you can clearly see the cleaning station and are able to use gloves or cover the area for your safety. I found an amazing bed and I can’t wait for it to be delivered! I got a great deal and David did a great job at explaining everything while making sure you get what’s best for your home!

Bill was friendly, helpful and efficient. His colleagues were as well. Seamless experience.

Richard at the E86th st store was amazing. My husband and I walked in an hour before closing, he didn’t try to rush us, he was very patient and informative. We believe we chose the perfect mattress and are excited to get it home to try out.

Had a wonderful experience purchasing a mattress with Chuck Butler! My husband and I had to go separately and he went through all the products with each of us and helped us land on a perfect mattress and adjustable base. Had some follow up questions post delivery and he’s even looking into them for me. Highly recommend!

I went to the mattress firm on 86th st few days back and found this on one of their mattresses. Thank God I didn’t sit on any mattress (hopefully I didn’t bring any of those bedbugs back home).Anyhow lady was insisting it’s not a bug and it’s just a lint.Just posting here so no one takes these bedbugs back home from mattress firm on 86th.

The Gentleman that helped me was very attentive and very helpful. His name is Chuck. The Mattress Firm is on 336 E 86st.

I though it was going to be a headache and stressful but Anthony walked me through the process to find the best bed for me and it was actually fun. I highly recommend the 86th street store. They have a lot of mattresses available to try and Anthony was knowledgable and personable and I never felt like he had anything but my best interests at heart.

Worked with David who was incredibly helpful and patient in our quest to find the right mattress for the both of us. He was very knowledgeable with all of their offerings and also worked with us on a price that worked for everyone when we finally made our choice. Would absolutely recommend Mattress Firm to others!

Oswald, my salesman, was wonderful, knowledgeable and very personable. He explained everything I needed to know to make the right choice. I enjoyed trying different options and with Oswalds help I chose a Serta mattress that I know I am going to love. My experience at Mattress Firm Upper East Side was really enjoyable and selecting my mattress was much easier than I thought it would be.

The store associate Mr. Butler was very nice, and professional. I was able to order my dog his bed and at a discount which was a great deal. The place was well put together, clean and a very friendly atmosphere

Chuck Butler did a great job helping my boyfriend and I pick out and purchase a mattress. As first time buyers, we came into it not sure of what we wanted but Chuck listened to us and was able to address all our concerns. He is very knowledgeable in the inventory and was able to help us compare mattresses and bases without being pushy. We really appreciated his help and would recommend anyone who is thinking of getting a new mattress to Chuck. :)

Lalita is an awesome saleswoman whoever taught her in sales did fantastic. Very knowledgeable in the field good work

Pressure sales give the customer space not come back every 10 minutes saying so what bed have you to buy

Chuck Butler was so Professional, Knowledgeable, Empathic and Kind. He walked me through the process, explained everything clearly and gave me a Great Price.

Very nice people. Good seevice!!

Great experience- Anthony was super helpful and truly just wanted to make sure that I got the right mattress in my price range!

Had a great experience here with Bill. We were in and out in about 30 minutes, we tried everything we wanted and were really happy with our choice, really good sale price, and Bill didn’t push add ons too much but let us know our options. Plus they will take away my old bed with delivery of my new one!! Would recommend to a friend.

It was quick and efficient. The salesperson listened and showed us several mattresses. He left us alone to discuss the choices. We selected one and paid. Simple and quick. Excellent experience.

Great products, great people, great service. Especially the delivery, on time and extremely helpful.

Work with Anthony! He’s the best!

Oz was amazing. My experience was outstanding and I felt like I was in excellent hands with my sales associate Oz. So I followed the yellow brick road and bought my fancy new mattress at Mattress Firm Upper East Side.

I received exceptional service from a helpful and professional team. Highly recommend.

Jasmine was so great at explains us everything. She was so patient with us and also she gave us such a good price for the mattress and the base. Such a pleasure to know her and I definitely recommend 100%Will definitely speak with her again if I need anything

Chuck was extremely helpful and helped me pick out a mattress stress fee, thanks Mattress Firm!

William was very helpful and nice in selecting a mattress that fit my needs (budget, size, comfort). It was nice to be able to lay down on different mattresses and test them out before purchasing one. I would definitely recommend seeing a mattress in person before buying it. I set up next day delivery and the entire process did not take much time at all.

I received excellent care, guidance and attention from Chuck Butler. He was very patient, knowledgeable and helpful. I was able to exchange my firm mattress for a medium one and was aided in doing so beautifully.

Felt welcome as soon as I stepped in the store. Even though there were other customer, Marc was very attentive to my needs, and was able to provide attention and listen to my queries, while also taking care of other customer. He was also very good in understanding what I was looking for providing me with good advice. Excellent experience

Richard was helpful, knowledgeable, and did not pressure me. Excellent experience.

Worked with David Schwartz at the 86th street showroom (UES, NY). He was informative, honest, straightforward, attentive, helpful and friendly throughout the process. I came in and instantly told him my budget and what I had in mind and he worked with me to exceed those expectations. I highly recommend stopping in and asking him to help you with a mattress purchase. EXTREMELY PROFESSIONAL!

AWESOME 👏 AWESOME 🤩 AWESOME 💯❤️MR. CHUCK IS THE GREATEST SALES REPEVER. ...LOVE HIM❤️

Bill had great character, customer service, and friendly. He made me feel comfortable with my purchase and really listened to my wants and attended to them.

Chuck made the experience of buying a bed stress free and fun, while keeping us informed of all the necessary details. Highly recommended!!

The experience at Mattress Firm on 86th Street on the east side was great! The salesperson was excellent made me feel comfortable and made the pleasure of getting a mattress very pleasant!

The two employees at Mattress Firm couldn’t have possibly been any more helpful yesterday. Customer service at this location is excellent and they went above and beyond to help me to help me with an urgent box spring request. Highly recommend !

This is one of the most reprepatable business I have dealt with during this pandemic. I ordered a mattress on August 2 2020. The mattress was here on August 4. Like they said it would be. The delivery person was professional, prompt, kind, and courteous. I dont know the last time I gave any business 5 stars, but they are totally amazing!!!

MATTRESS FIRM MATTRESS R GREAT U WILL LUV THE WAY IT FEELS WHILE U SLEEP..😎😍👍

Chuck was informative and courteous regarding all my concerns. He solved my decision fast relying on records in the system as this was my second mattress I bought from him.

I have worked with Bill today and on many other occasions, He really goes out of his way to help his customers find what there looking for. Thank you Bill

A pleasant sales experience I had over the phone. I am truly grateful all went well.

William at the UES location was extremely helpful and knowledgeable. He made the entire transaction so easy!

We were in and out in 30 minutes with an amazing deal that net exact what we were looking for. Highly recommend this place!

Richie is the best! He takes of all of your concerns and definitely makes an overall smooth process. 👍

I met with Chuck Butler on the East 86th location And he was nothing short of an angel. He helped me get a great deal and helped me find the perfect mattress for my needs. I won’t go anywhere else now other than to Chuck defined any new mattresses I need in the future. Wonderful person

Just made a large purchase. Service was great!Ask for David Schwartz. Made me feel i was making a purchase from my brother. No strong-arming or persuasive sales tactics. Just down to earth honestly.Wish we had another bedroom to furnish. #notkidding

Good morning,I had the pleasure of having Chuck Butler as my sales person at the East location on 86th street in Manhattan. He made sure I tried different mattress to make sure it was good for me. I left there completely satisfied.

Great customer service. Would definitely buy another mattress from the pros!!!

Mattress firm is the number one spot for the mattress you need. 336 east 86St.

Great help and smooth process.

Great experience trying and buying a Sleepys brand firm twin mattress, on sale at the East 86th Street NYC 10028 Matress Firm store. Appreciate the store Manager Bills cheerful, attentive, efficient customer service. Thank you!

***Open during COVID, must call ahead to schedule***Had a great shopping experience with Chuck. Amazing service, super knowledgeable, and got some great deals on my mattress.

I bought several items from that store over the years, and the sales team has consistently been very dedicated each time. On my last visit, Khriish generously spent a great deal of time helping me choose a mattress for our trundle. Though I did not find what I needed, I thought his service was impeccable and rather than pressuring me into buying something that may not work for us, he explained in great details the pros / cons of each available option.

Absolutely wonderful experience. Ask for Oz if hes working!

If you want to keep your sanity, dont buy Anything from them.

Hello! I want to take a moment to personally thank David Schwartz of Mattress Firm UES for his assistance on Friday March 20, 2020 for his assistance in selling us a mattress. We showed up 20 mins before closing, sorry David! And he was completely courteous. He took his time and allowed us to try several mattresses. He gave us a great deal and our new mattress was delivered to our place on Sunday! Yes, Sunday, even during the corona craze. I couldnt ask for more. The delivery men had masks and gloves on. Did not try to come into the apartment. They took the old mattress away easily and quickly. And we are sleeping like angels on our new bed! Thanks Mattress Firm and a super huge thanks and 10 stars to David Schwartz! Cheers and to everyones health!!!

I needed a bed in a hurry. Thanks to MATTRESS FIRM, I was sleeping less than an hour after I left the store.

Great customer service and quality product!

Khriish was very professional helping me going through every options that met both my needs and my budget and completing an order that took good care of future shipment, and his services made me feel welcomed. He is professional and knows his business, and I am satisfactory about my purchasing experience.

Natasha on the upper east side of Manhattan was AMAZING!!!!!!!!

Im really happy I decided to stop by and finally buy a mattress. I was literally goldilocks. I stayed easily two hours trying out every mattress in my preferred comfort zone (comfort by color... great idea!). Michael was a great salesman. He let me take my time. Didnt pressure me AT ALL! He let me do my thing and gave me information on each mattress so I can choose the best one for me. He knows how to treat customers.

Great service! Mr. Bond was very helpful and kind. I wasnt sure I am buying but I was in and out within 20 min with the mattress! I am so happy with my choice and the price. Very excited to get my mattress on Monday. I even got the sheets!

Khriish helped me and my mom find the perfect mattress and pillows for our bodies. I am so appreciative! Definitely go to him. He’ll be real with you always!

Michael was such a great help with finding me a mattress. I had no idea what I wanted when I arrived and he helped me find my perfect bed! He worked within my budget and comfort and I cant wait to put it in my new apartment! Definitely recommend coming here!

William and Khriish have to be the nicest salesmen in NYC. William is passionate about the importance of sleep and getting a good mattress to help you have it. How often do you find that?! Thanks to both of them for a great experience.

We thourally enjoyed our experience at mattress firm.The person we dealt with was MS.EDEN POWELL.She was excellent.She treated us like family,Took her time to explain everything to us,and gave us the impression,she really loves her job.We really felt we were lucky to have met her,and mattress firm.SINCERELY PAUL/MARIA COHENPS-THE MATTRESS WAS GREAT/SLEEP FANTASTIC

My girlfriend and I were looking for a new mattress. Khriish was very helpful and informative throughout the process. We found a bed that we like and ordered it the same day.

Excellent service; Michael was professional, pleasant, and knowledgeable about the stock. We went in with a maximum price point and also some mattress requirements (i.e. No memory foam) and Michael only showed us beds that met those requirements, also giving us plenty of time and space to properly test the beds he showed us. No rush, and no hovering.10/10!