Bought a birthday present with the help of a friendly staff member. Nice store with big selection

This location is in the Time Warner building. A beautiful store to visit and the staff are nice and friendly. Love that location. Highly recommend it.

I have to say that you have one of the best employee, Michael is a friendly seller and great beauty advisor!!

Joe Malone 👍👍👍👍. Great for all

The staff did not offer any help. While walking out the store after purchasing a concealer a staff member said I promise Im not following you. I was so confused by that comment, I didnt assume that at all nor is not the first comment to come to my mind. It made me feel uncomfortable.

If you need product and a professional to help you go to Sephora. The problem is I always end up buying more than I planned for. They have some very good products.

SEPHORA We Love You! Thank You For Serving The Community!From: Jimmy and Waleena

The staff is awesome! And Healthcare workers/First Responders get 10 percent off of they show their ID.

If you love make up and perfume you will like Sephora

Lovely service and full stock always

I did a reservation for makeup services 2 weeks ago and I went to the store two days before my event to confirm my appointment Then a day before a woman called me to change my appointment because they booked someone else at the same time. So disrespectful and horrible customer service of Sephora at this location. Whats the purpose of making a reservation in advance if they wont respect appointments. Never coming back to Sephora.

Amazing service. Super friendly staff! Love SEPHORA.

The store is supper clean and the employees are very friendly the fragrances sections is just empty in my opinion

Nice staff found my foundation when I couldnt

I love this location because its often less crowded then locations that are on the street saying that this is in a plaza and tucked away a bit really helps. It also providesthe room to have employees give you a lot more attention and more likely for you to find someone for help. I went there for my birthday and got myself some new lipstick for the fall and picked up my birthday gift which is always a fun plus 👌

My friend and I got our faces and hair done at a pop up event. The workers in the Sephora at Columbus circle have no idea what they are talking about. Limited real knowledge of makeup other than knowing how to cake up their own faces. The worker I had helping me was very unprofessional cursing and swearing when she stopped things and oversharing her work gossip. She also had to redo my face 3 times because. She was clueless until I just did it myself. This isnt unique to this Sephora though, they tend to hire people with little knowledge about cosmetics actually catering to the customers needs.

Great customer service, no long lines

It was a good experience staff was pleasant and helped with everything

Best place to shop at

Hansel is the best! He was very sweet and helpful as I was searching for products and gave me great recommendations for a future purchase I was considering.

I really hate to rate this glamour place that I love 2 stars but with the bad attitude of one person it affects the overall rating of this store. My expierence here was weird in dealing with a cashier when returning items I did not like. I actually felt sorry for this person who took me through the ringer just for a return. The woman she helped previously had just as many items as me to return but her experience with the cashier was smooth sailing and respectful and she was out fast but when the cashier got me she did not even greet me say next, or even say Hi how are you today. As she had said to the other women she helped previous to me. She asked for an explanation as to why I was returning the products she was loud, somewhat rude and condesceding and opened every single item then tried to short me on my refund by purposefully not scanning one item but I caught it. Honestly, her attitude was quite sad, even her co- workers looked at her as if asking what is the problem. So, sadly this woman Im sure has treated many people this way and should be fired. Other than that issue the overall store is just lovely. But, I have to add a basket was directly in the entrance that I almost tripped over when leaving the store.

Lots of employees available if you need help. Speedy check out, very convenient.

My Fragance Spot..and where I buySheseido...

Very pleasant experience. Everyone was very courteous. Easy shopping.

I’ve been standing here in front of the store doe 20 minutes since the website says it closes at 8 and it’s closed at 7:35

Service was pleasant and informative.

Pretty good, staff was nice! I was able to sample perfumes but not take any samples as in the past due to covid. As with all sephora items there maybe a sale but more than likely not. If you are looking for a sale go to Macys 😉👍 Im a guys guy I dont care much about make up but if you are looking for that type of products they seem very nicely stocked. They werent so busy so if you want and like having all the attention in that store than that Sephora is the place for you. 😉👍

The Beauty you give !

Its still nice and pretty well stocked. Caution they no longer give samples at this location

Highly recommended! Makeup with Cassie was on-point, I was in love with the look! Through the Makeup Deluxe session, I managed to explore different skincare and makeup products that suited my skin tone and type. And the final look was flawless! Thank you so much!

Store was neat, music wasnt too loud, and i found a variety of products for all of my beauty needs! I knocked a star off because I had to wait a long time to get matched in a particular foundation due to there not being many artists on the floor to help me. The lady who helped me was a doll and we chatted well after we settled on my closest color match in the foundation. Will definitely stop by to shop again but will probably shop early when its most likely not as busy!

My wife and daughter both enjoyed their visit greatly. We unfortunately dont have a store near to our home so they order on Sephoras app. The little extras you get with each purchase are super fun. Try it out!

Love this location. It is a prime location so it gets busy. Very friendly service. Only thing is the music is really loud so not a good idea to be on the phone while shopping. However you can jam out while looking and trying the great selections of makeup!

Alyshia did a fantastic job with my makeover and helped me pick out what I was looking for. Everyone complimented the look. I highly recommend her for your appointment.

Everyone was super friendly at this Sephora location! Celine or Selina (I cant remember!!) was the makeup artist that helped me and she was fantastic. Instead of just color matching me with the brand I was “comfortable” with, she went above and beyond and showed me 2 additional brands, articulately explained the differences to me (I know nothing about makeup), and then helped me make an informed decision about which one to purchase. This personal experience is the kind of stuff you can’t get from online shopping!I highly recommend this store but just note that, like any Manhattan store, it can get busy. It’s not like a mall in the suburbs where the employees walk up to you and ask you if you need anything. If you need help (like I ALWAYS do), just ask someone! They’ll connect you to the right person :)

Columbus Circle has the best customer service. Went in looking for good face coverage for Vitiligo, Mark worked w/me to find the right coverage, having a makeup artist work a few products until we found the right combination. So appreciated the time & effort! So happy with the results.

Just visited this location for a foundation color match, and I was so glad to have Ana help me! She’s amazing! Provided great feedback on foundations I was thinking about. She was attentive, courteous, and just so welcoming and nice even though the store was so busy! Thanks Ana!

Amazing staff. I got a facial for purchasing 50 dollars worth of dr keil products. I loved it

Pretty decent, lots of repeat merchandise spread throughout the store. I get pushing certain items, but it seemed they had less variety than Id seen at other locations historically

Always plan a stop at this great selection of beauty products when travelling with your companion. She will be very glad to find what she is looking for!

Rude staff for mo apparent reason.

Every time I go into Sephora I am greeted with smiles and welcomes, one of the many reasons why I love to shop there. Every time I enter there is always someone available to help me. I am able to find what I need and want. I also like how the store is well set up, I can find everything in a blink of an eye. I recommend this cosmetic store, especially to those girls that love makeup.

Great and speedy service. I wanted help with buying and applying makeup and was pleasantly surprised when I didnt have to wait. I learned some helpful new tips, thanks to makeup rep Jupiter.

The last time I was here I found everything I wanted. I received great service from renee. After my purchase I qualified for a hydra facial. Im currently sitting in the chair, so will post after the results.

So Sephora recently changed their return policy from 60 days to 30 days and I was unaware/oblivious of it. I went in to do a few returns and Mariya, one of the managers, was very accommodating. Mariya had Amy process the returns for me and refund my credit card. This level of customer service is what keeps me coming back to Sephora.

Excellent service, every employee that waked by me asked if I needed help. Very nice...

Had a free wing eyeliner tutorial and the person stayed with me for almost 15 min ensuring that I understood the technique. Great customer service and it wasnt too busy either

Paulette was awesome! She helped me pick the correct colors and gave fantastic advice. Great store

Best experience ever. First time going to Sephora for make up. Bernadette, the Nars representative is the best, she took care of me and my colleagues with such professionalism,patience and care. When I return, I will only see her. She knows her make up and skincare products. Ask for Bernadette if you want a wonderful, magical experience. She made sure not to cover my freckles, thank you!!

This was the first sephora Ive been too where someone didnt offer to help me. I couldnt find something I was looking for and it was slightly busy. They had a pretty nice range of products than I feel like most sephoras have. After finding something close to what I needed the line moved pretty fast and the sales associate gave me a couple samples.

Sephora is hands down amazing in both content selection and service. They have nearly everything you can buy from Sephora. The service is also above and beyond phenomenal! They will give you a personalized experience and work hard to find you everything you need.

Usually have a good experience but went in today and there was NO one at the makeup counters to help with picking an eyebrow dip color and the colors I wanted were out of stock! Shouldnt they always be checking to make sure there is enough supply in store? I mean this is NYC and its a major location by all means. They didnt even have the correct sample to test out and no one to assist so I didnt want to open a product to sample it. One woman who couldnt leave the skin care section told me to go bring it to her for her to assist and I came back with the product and she had already left to help someone else which is fine but then she should have called another colleague to help me since I got there first. I went to the counter and the staff was very cold and not informative about the rewards program either. Something was off about this store - it felt deserted today. I ended up walking out with over a $100 worth of products but did not feel welcomed at all or assisted which is unfortunate.

Took two mini classes at this Sephora location. The staff there was great - shout out to Serena (mgr?) and Hensel. They knew the make up products well and they werent pushy salesmen.

I hate to complain, especially this Holiday season. I was treated horribly today by a representative named Tawny. She followed me around the store as an apparent racial profiler who inherently believed that I was going to steal something because I am black. She snapped at me to put products immediately into a basket she gave me and then circled me like a hawk so much so that I could not feel beautiful while testing products. I felt so harrassed that I handed the basket back to her as she continued to yell at me asking me for products she claimed that I had stolen. I walked to the bathroom and burst into tears passing a couple of security guards that were readily available to do their job. After a few tears, I finally mustered up the courage to defend myself and my identity as a minority woman and went back to ask her name to file a report. I had to demand it from her three times as her eyes scorned me like an evil sorceress overseeing a worthless dog.If I had stolen something wouldnt it have been necessary for me to actually leave the store to be considered a thief? Wouldnt the correct procedure be to contact the security officers of the mall rather than yelling at me crudely and embarrassing me because of her belief that I did not fit the demographic of her store. She obviously knew that I did not steal anything because when I walked back into the store she still had not, nor did she ever contact mall security. I feel so ashamed to be accosted in this way by someone who obviously feels that she is superior and can yell at me like a dog inside a store that should be a safe haven to encourage beauty of all women, not just those that look like her.

Good selection and layout. I was disappointed with the store associates. I went to the store to color match foundation/concealer. I fumbled around and NOT ONE associate offered to help despite there being plenty. Some were applying moisturizer and looking at themselves in the mirror while others were just laughing and chit chatting together. Having been in many Sephora locations, this is not the norm as usually many associates offer to help; its just disappointing that the time that I could really use help, no one could be bothered.

Whenever I go shopping with a few female friends, they insist on making a trip to Sephora. I have to recommend this one specifically due to the elegant layout of the store, where you start of with a section of lipstick that merges into a section of nail polishes, where they can make a clear concious choice of what they want exactly. Sometimes I feel like an employee directing them to the different sections.

Friendly and helpful staff.

One of my most favourite places !! Love love everything about this place. Staff are helpful in all Sephora’s in NY

Great place to try products before buying. The selection is huge. The staff is helpful but not intrusive. The store is housed in a great shopping center. It is a great place to have some fun on a rainy day.

I like going to the Sephora at Columbus Circle. They have 3 separate nail stations for easy application of nail polish and numerous nail polishes to choose from. In addition, you can ask for a sample of your favorite product to try at home, which I thought was pretty neat!

Excellent customer service

The crew in this store are amazing Marcia, Hansel,Ikima you made my experience at Sephora unforgettable 💗

This was the biggest, most complete, customer-focused Sephora Ive visited. Love Sephora and this locations customer service was as excellent as all the others. So much service, brands, more. Ask for a sample, youll get it.

I really liked sephora. The store looks very nice. The prices can be kind of high at times, but the quality of the products are great. They also have good sales and discounts too.

This Sephora is hands down amazing in both content selection and service. They have nearly everything you can buy from Sephora. The service is also above and beyond phenomenal! They will give you a personalized experience and work hard to find you everything you need.

Ive been to Sephora in different parts of the country and have always had a good experience. The staff at the Times Square store are horrible! I spent over an hour looking at different brands. I asked for help from three sales girls who were doing nothing, but they were not helpful at all. They were not interested in looking for what I wanted, nor were they willing to explain or help me compare with other brands. Worst customer service I have ever seen. I had just been to Bloomingdales in Soho this afternoon and the customer service was night and day. Wish I had just bought all my makeup there. I picked up all the makeup here on my own (looked through the drawers too - with sales girls watching me !!! ) and then decided not to buy ANYTHING because they did not deserve my business.I did notice int he reviews that this store has received very good ratings in the past (three-fours years back) but the recent ratings are terrible. Dont know what the issue is - change in management / employees ...

The employees were super helpful and nice and all of the products were well organized.

The staff are all really nice and welcoming, and the classes are informative.

My friend and I went amd asked for help, were told to wait and no one came to us after 30 minutes. We had to ask multiple times and still got no help. We ended up buying the foundation we wanted, a packaged foundation, she opened it at home and its completely used. Awful.

Did the beauty class with OLIVER, and he is amazing. Highly recommend him whoever looking for perfect foundation and powder. loved it !!!

Great place. Staff there to help if needed or happy to leave you to browse in peace!

I dont know much about Constanza city but I highly recommend it too go and explore and have a great time

Always have great options to choose your fav cosmetics brands!I love the birthday gifts!

Hora Hora its Sephora -and if you guys take my logo--I want payment!Next up, one of the best make up stores of this chain is here at Columbus Circle. Clean, tidy well kept and great smiles from the staff. Its a store of magical colors that transform you to beauty. I like the special events and free consultations for products. Here get free samples, just ask--they make them up in little bottles for home try outs.Like it, buy it and get points for the club. Tell them its your b-day and you get a free gift! ooh lala--all that under one roof.

My go to for cosmetics without being harrassed by sales clerks Always have new brands to explore

One of my favorite Sephoras😍😍 so clean and well organized

Ive been here several times, mostly because its down the street from my house; and sad to say I dont really care for this location. The staff is never around to help. Today I walked around the store for an hour with no help. Also, they dont keep their products stocked, theyre always running out of products. The only good thing about their location is the cashiers. The cashiers are always friendly, upbeat and nice.

Nice make up store with all big brands in one place ....most visit for make up lovers

Hansel, the makeup artist, was very knowledgeable and patient. I got some great makeup advice and a makeover. Made my day!

The woman standing in the entryway during the week of this Sephora is wonderful! She is so friendly and such a great help!

The make-up artist Hansel and Oliver are amazing

The five stars go solely to BREA (hope I got her name right). She was incredibly gracious and helpful to me. All the other employees literally look right through you when you need assistance, and she was the only one who actually asked me what I needed, and took her time to help me find shades of foundation that matched me. Thank you BREA. The rest of you can go and pay for courtesy and customer service lessons.

This is the first stop whenever my friend and I go to this mall. She gets quick tips and samples on how to make herself look even better. Some days they even have parties with drinks and snacks.A very nice staff, large selection, one of the better Sephoras in the city.

Great Sephora. Staff are super nice and helpful.

Yes make up goes brrrrrrrrrr

AMAZING ANA - this 5 stars goes directly to the lovely Ana.Ana was my assistant when I was visiting from London in October this year. Visiting Sephora has always been extremely overwhelming for me and I usually run in and run out again with one thing - usually not make up as I find it overwhelming! I have never known whether I was choosing the right foundation or make up for my skin- I just picked the cheapest one that looked about right (usually from a pharmacy!).Ana was absolutely INCREDIBLE and I walked out feeling like a million bucks. I am now a Sephora loyalist and rave about the products she recommended - I had a budget of $50 walking in there and spent over $400 - and I felt not once ounce of regret, it was all so worth it and she showed me the value through the experience.I attribute this entire sale to her - her knowledge, friendly nature and skills were absolutely fantastic. I have since shopped at Sephora in France as a result and asked people to purchase products from the states to send to me and recommended your Sephora lip stain to four people (all who have purchased since my recommendation!). This is definitely all thanks to Anas salesmanship and service!Ana was incredible - I was never into makeup before and now I absolutely love it and enjoy it a lot.Sorry for taking so long to write this review, Ana.From,Anna - London, UK.

Great place to get your feminine toiletry basics and specialty face and body care products. Friendly support staff. Well stocked location.

My dad went here when he was in NYC last month and and I wanted to let you know he thought you were helpful and also say thank you. he is a middle aged english man who is clueless about this makeup but said the girl who helped him was really lovely and swatched it for him and explained everything. he didnt get her name but said she was dark skinned (sorry to be reductive, that was all he gave me to go on)

My daughters favorite

The staff members looked at me like I was a criminal and didnt even give me not one ounce of help. Not even a Hello. Just because I look comfortable, doesnt mean that I dont have money to spend.I went to MAC next door and the customer service was superb!!! I will never touch a Sephora again. Smh.

OMGosh!🤩😍🤩 No joke! Sephora @ Columbus circle is where its at ladies. Im the type of woman who likes to be treated good in exchange for my customer support no matter where I go. This location has the most helpful, friendly, amazing staff just waiting to make you look and feel amazing and that makes the sephora experience so much better!!! Huge location, smiling faces and elite expertise in all merchandise.... what more can a girl in a glam store ask for!?! Thank you ladies so much! You made my day.💖💖💖💖💖😁

Finally was able to find everything that I needed in this location.

This sephora is the best. Everything is always in stock & the staff is very nice & helpful

Love this shop, everything a person could want inside

I like this Sephora because I think a lot of people arent aware that its there or they just dont need Sephoras services. I can always find the products that I need in here, and I dont find the staff to be too overbearing, which can be an issue at some Sephora locations. Sometimes theyre out of tissues, which is annoying when testing products, but they seem to get more and more of my money every week!

Ive never seen a Sephora store with such a large variety of products in the skincare section! (Im referring mostly to the Peter Thomas Roth and Caudalie sections that each take up an entire section of the wall!) The service there is also wonderful - when you can actually find someone to help you. I cant count the number of times Ive walked in and immediately looked for someone...only to wander around 10 mins before I found someone who was free. It feels like their skincare section is understaffed, and the waits have definitely taken away from my otherwise wonderful experiences there.

Very bad customer service. The cashier threw the giftcard at us. Very bad manners and making customers feel unhappy.The manager needs to train the employees better and make sure they dont act like a snob to customers.Very disappointed

Nicole was so friendly and picked out the perfect powder and concealer for me!

I love shopping at Sephoria, so much to choose from. Big, bright and beautiful displays, I wish I could shop there all day but unfortunately I am balling on a budget,

Incredibly unhelpful staff... went in to purchase some kate Somerville products and glad I put them back as received no help and I knew what I wanted.... needed help finding a HUDA lip stick for my daughter and was told to just get it out of the drawer ... so much for customer service never again