A huge thank you to the man, the myth, the legend - Jesse Strauss. There are two kinds of people in this sector: Those that push, and those that listen. Those that listen are few and far between and Jesse is the best one I have ever met. He simply wanted me to get the car that I was dreaming about. He spent a long time carefully listening to what I wanted and simply helped me reach the best decision. Once we ordered the vehicle, one of the biggest container crisis arrived upon us, and Jesse kept things perfectly in control and sent me a text update at every step. Once the car arrived, it was a very short wait and you could tell that Jesse was genuinely excited for me to get the vehicle and told me several time to always reach out if I need anything. I would not trust anyone else with my car. Thank you so much Jesse!!

Fitz Stewart was excellent . He built the Land Rover I wanted and delivered it to my home as promised. He was available for my questions and provided great service. I highly recommend this dealership.

Purchased all our JLR vehicles with Jermaine. Always nice to work with someone honest, quick, forward thinking.Have had our shares of problems-without Jermaine.. we would have left the brand!

I had a great car buying experience here! James was friendly, responsive, and easy to get in touch with. He stuck with the deal we worked out before my vehicle was ordered, and there were no last-minute surprises when it arrived and when I went to get it. Everyone at the dealership was courteous and friendly, and Im very happy with my new vehicle!

Been a client of Jermaine from JLR Manhattan for over 10 years.He provides bespoke service. Whenever I have/had an issue he goes beyond expectationShould change the brand to Velasco 👍🏽

Great customer service! Frank was super nice and professional. He was able to get the car that I wanted. I’m very thankful to him and will definitely recommend this place.Will definitely be back for more purchases in the future.

Been part of the JLR family for over 10 years.Jermaine’s always understands his customers. Nothing but respect for his commitment to the brand

Excellent facility, excellent workmanship, and excellent staff. Jermaine Velasco made my buying experience great!

The service of my Jaguar Fpace at Jaguar Manhattan is the worst experience I have ever encountered. I had 4 new tires, brakes, rotors, pads and windshield wipers replaced. This was a very expensive endeavor but I trusted their service from previous experiences.When my car was returned to me, I was missing my weathertech trunk liner, Yetti cooler and snow brush. Ive been in contact with the service manager Ben and service rep Catherine. There has been no urgency or care to rectify my stolen property. The service department should be ashamed. Manhattan Jaguar and Land Rovers owners beware !

STILL LOVING MY NEW DEFENDER AFTER 6 MONTHS OF OWNERSHIP, CAN ONLY SAY GREAT THINGS ABOUT THE PRODUCT, AND OF COURSE HOW PROFESSIONAL AND EFFICIENT JERMAINE WAS IN HANDLING THE TRANSACTION AND MAKING SURE EVERYTHING WAS READY FOR MY DELIVERY. 5 STARS ALL THE WAY

I had an outstanding experience at this location. I worked with Michael Cooper and he helped me surprise my wife with a Range Rover Velar. Michael is the one to go to for all your Land Rover needs ! Thank you to Michael for helping me put a smile on my wife’s face! Everyone should go to him when looking to buy a car. He makes the entire process easy for you by doing all of the hard work himself. Love the new car.

It was a great buying experience. James was very professional and his experience shines through his enthusiastic personality. He throughly explained the finances, the extended CPO warranty of what will be covered and even took plenty of time to explain the vehicle features. I would highly recommend them.

A big thank you to Wael Esawi for assisting me on my vehicle transaction. He is extremely knowledgeable and answered all my questions. He walked me through the process and made it enjoyable. Thank You.

Jermaine is amazing! The best of the best. We had a bit of a hiccup with the car insurance process and he worked endlessly to help us find the best solution so we can take our dream car home. We ended up getting the latest Range Rover velar model we wanted and within a super fast timeline. We are forever grateful for the diligent staff and will definitely come back again for our next cars!

Susan Schmitt went above and beyond assisting in my land rover defender purchase! She made the whole process seamless. I highly recommend using her. -Josh A.

Excellent experience all around. General Manager Isaac went above and beyond. The deal was so good that my buddy in Asheville also got an I-Pace and shipped it to him.I love the car and highly recommend both the Jaguar I-Pace and the dealership, Jaguar Land Rover Manhattan!Just received service oil y I-Pace and it was Excellent, actually now getting better range on my EV than before!

When I took my car there, My lights was working all of it but was not functioning in the right way, diagnostic took 2and half weeks, the service advisor was called repeatedly and no return calls back . They claim to fix 3 things on the car and purge valve, clear dtc and calibrate pcm . But I got my car back and NO lights is working anymore, overpriced, no follow up and you bring your car out worst than you took it in, the manager Ben was helpful by driving me up to the 4 floor where they do the service and everyone is sitting around chatting and I bet all these rich clients are waiting on their vehicle . The guy who fixed my car told me he never touched anything on the car but thats a bold face lie because he wanted me to fix the struts for 356 dollars and how would he know that . He opened the car .off I am to find a solution to the problems . British auto in the Bronx has best reviews . The one star is for Ben leuny the service manager for his fast response .

Its never fun when something goes wrong with your car and you need to bring it in for service.So when it happens, you want the right people on your side. People who are as professional as they are pleasant to work with. People who have your back throughout the process.Marcelo Gloria over at Manhattan Land Rover is one such person.He was friendly, fair, and, without fail, genuinely ready to help, including giving me his personal cell number to call him directly with questions. He and his team — people like Catherine Vasquez and Slava (the most meticulous engineer I’ve ever had the pleasure to meet) and so many others — make the service department run like a well-oiled machine.They communicate what’s happening so you’re never guessing. And they are as accommodating as can be while you wait (they even offered me an office where I could work). It’s clear they all take pride in what they do, going above and beyond to make their customers happy.Marcelo and his team are a big reason I will lease again with Manhattan Land Rover. They are the real deal — committed to making a real difference in turning what could be an inconvenient visit to the service department into a pleasurable experience.Thank you, Marcelo & team.Appreciate you all.Jerry Dugan

The service at Jaguar has been exceptional. It’s difficult to explain how nice it is to have a quality vehicle tended to with quality service.

I was having a hard time picking out a car during these difficult times, Jermaine was able to make this experience so easy ! He was extremely helpful, knowledgeable, kind, & fast! I would 100% recommend Jermaine to anybody! Love him!

Million thanks to Benjamin Leung. He is very patient service advisor. He listen all my problem and fixed all my issue. Highly recommend and hope Benjamin will stay at Land Rover forever so I can continue support Land Rover and get the best service at all times.

Karen Casado, the body shop manager, helped me out with an estimate for my car. She listened to what was wrong and tried to find the best, least expensive way to fix the issue.She’s also hella funny!Killer service! Everyone there is super nice and they seem to enjoy their work.Thank you!

Frank was an amazing customer service agent. Went above and beyond, 100% recommended !

Amazing, knowledgeable, patient and personable salesman. Great prices and fast service! I am obsessed with my new car, huge thanks to Xhengiz (James) Zaku for making this process so smooth. Go see him!

Sacha was very attentive to our needs. He provided excellent service, explained in detail the car options and followed up to ensure our questions were answered ASAP!

Love my new 2021 Range Rover Evoque! This is the second time I’ve purchased a vehicle from Fitzroy Stewart in the Manhattan dealership! He is professional, knowledgable, & goes above & beyond the call of duty to find you the perfect vehicle! Because of his white glove service & level of experience I would purchase a Range Rover again and again! Not to mention the SUV’s are second to none! I would refer him to close family and friends because I know they’re in good hands!

Booked my car in for a simple job, 10 days in advance. Dropped off on time as agreed. I was told I would be contacted within a few hours and that the car would be available the next morning as planned.Having not heard from them for a day and a half, I was then sent a two line text to be told it was still in the line to be worked on and that they would update me on Monday (they are shut at weekends). Called and spoke to the Service Manager who said there is nothing they can and will do and that I just have to live without the car, which has left me an hour to either cancel my weekend plans or scramble to find a rental in time at my own expense.This garage does not care about customers. They know people have no choice in Manhattan and therefore they treat people like rubbish.If there had been any communication to help at least come up with an alternative plan rather than a late in the day update, it might at least have helped.

Great service! Improved considerably since new management a few years ago. I didn’t buy my Rangerover from them but am very happy servicing with Land River Manhattan

I took in my 2020 Defender and the guys at JLR really took care of my baby. The issue was quickly identified and repaired and I was on my way. Jay and Fitzroy were especially helpfull in keeping me updated.

As always, I have had another great experience with Land Rover Manhattan. This is my 3rd vehicle leased through LRM and each experience is better than the last. Land Rover Manhattan is very accommodating to your individual needs. Jermaine is an absolute pleasure. He is always available to answer any questions and makes the leasing process extremely seamless. Thank you Jermaine for my beautiful new ride and for all your assistance! You and the rest of the staff at Land Rover Manhattan continue to exceed my expectations!

Came in looking to lease a Velar, but due to the lack of microchips inventory was really non existent, Jermaine explained and help us explore other options and I ended up Financing a later model year Velar with a whole lot more equipment than a regular Velar. He got me into this vehicle at the monthly payment that I was going to pay for a base velar and he gave me a Gorgeuoas Black on black V6 Rdynamic top of the line Velar, go see Jermaine for your next Vehicle you won’t be disappointed.

Purchase process was easy and delivery was professional, but then they did not respond to a simple issue regarding activity key and were unable to transfer my license plates after they assured me they could. The person responsible would not return my calls, I was emailed from a manager that I am free to go argue the point with DMV. This is very unprofessional and I would not recommend this dealership based on this.

Love my sisters new defender! The colors perfectly blue. Thankyou Jermaine for helping us specd out our defender and being informative and welcoming of our many questions.

I have Been going to Land Rover Manhattan for years, got my third lease from Jermaine, and he never fails to deliver a quality experience, always listens to what I need and very patient when it comes to choosing the right Vehicle for me. Love my new Velar with all its newest equipment I glad I upgraded to this unit.I strongly suggest going to see Jermaine at Land Rover Manhattan to get the best car buying experience.

Single worst customer experience I’ve had with a dealership. A basically new car with a warranty claim has been sitting at the service center for 4 days, not even been looked at, and no loaner car has been provided. Repeated promises of returned calls not kept, and indicative timelines missed. To make matters worse, I sat on hold for nearly an hour AND THEN THEY CLOSED WITHOUT SPEAKING TO ME! Unfortunately, they leave a lot to be desired.

Huge thanks to Wael Esawi on assisting my purchase and providing help on small issues after the purchase. I Walked in 2 minutes before closing on a Friday afternoon; Wael helped me placing the order with warm welcome and patience. Wael is professional, knowledgeable, and amiable. Extremely satisfied with the car and the purchase experience. If I were to buy another car, Wael will be the go to person without second thought.

My salesman Frank Pascale was a pleasure to deal with. He made my experience easy and I would definitely recommend him. Thank you

Jesse Strauss was the one who helped me with my purchase and it was great. He helped me customize a land rover defender and ship it to the dealer. Due to COVID, imports were delayed and I was harassing the poor guy to get it on time prior to my departure. He always answered my e-mails on a timely manner.. At the time of purchase everything was ready and there were no hurdles.i would definitely buy here again.

Received an email saying my car was due a service and to make an appointment. I made the appointment online, got the reminder the day before and dropped my car off. Next day I picked up the car they said they did not perform a service because my car was not due. They did fix another small problem with the electronics. Regarding the service 1. Should your email notification check to see if a car is due a service before sending an email informing that the car is due and to make an appointment? 2. Once a service appointment has been booked couldn’t you double check before the date of the service to see if a car is due or not for a service? Other than that everything else was fine, Jay who I spoke to there was professional and courteous.

I had an emergency engine problem and I needed a quick turn around for an upcoming trip and Karen Casado, the body shop manager, made sure it got done in time. I’m super thankful and impressed.

Karen Casado and Jesse Strauss are the absolute best. Extremely helpful, responsive and made sure I was taken care of with everything I’ve needed . For purchase and service I’m a customer for life

I couldnt be happier with my experience at JLR Manhattan. I had the pleasure of working with Jermaine, and the entire process was seamless.When I arrived at my appointment time, he came out to greet me before I could even put my car in park. All of the paperwork was ready beforehand, he went over each document, and I was in and out in about an hour. As I was ready to take delivery of my new vehicle, Issac came by to say hello and made the experience feel very personal. Thank you both for the outstanding customer experience.

Jermaine Velasco and Isaac Ashwal were just amazing. Best car buying experience ever. Got an incredible deal, top notch service and by far the nicest car we have ever owned. They went above and beyond to get us our dream car in time for my husbands birthday trip. Highly recommend Jaguar Land Rover Manhattan!

In person experience was great. Follow up on the other hand needs improvement. Still waiting a callback from Service Agent Nelson about something that could not be completed on the day of service. I made 4 calls over the period and still waiting.

The service I received from the Service Manager and from Sean was terrific.

Highly disappointed by the service I received from the sale person Sacha and the finance agent James. I was rushed during my purchase and was reminded numerous time by the sales person that the office was closing soon. I was rushed to the point that the finance agent James forgot to charge my card and I left without paying a down payment. But in the following days was haggled to pay my down payment. I was not offered any refreshments, no hospitality, no small talk to feel welcomed by either person that I dealt with. The car was disgusting with gum stuck on the seat. Black finger prints on the ceiling. Claimed to have washed the vehicle but the rims was dirty. I spent 2 weeks with customer care to activate my infotainment system which could’ve easily been done with Sacha. Purchasing my first vehicle from Land Rover I was expecting white glove service but all I inexperienced was rushed service and quite frankly not welcomed. I will not recommend anyone to purchase from this establishment. I will however recommend anyone who is interested in purchasing a Land Rover to go to the Land Rover dealership in Paramus NJ as they were much more accommodating to my needs.

Great service, From the appointment process all the way to the moment I picked up my Discovery .

Great service! I love the fact that they have this new texting system this time well Im kept abreast of how my car is doing. Ask for Jairon. Hes always my Representative there and hes amazing!!

Catherine Vasquez was very professional and understood our situation and helped us a lot at the time of service.

My wife and I received an exceptional service from Susan Schmitt on our new lease of 2021 Range Rover. Not only did Susan assisted us in getting an incredible deal on the new lease, she also took her time during our test drive and explained all the features on the vehicle. We are very satisfied with our new vehicle and Susan’s service. 10 Stars!

Staff was intuitive to my needs and very knowledgeable in recommendations that was provided to me. A very good experience all around.

Amazing experience! Worked with Sacha who was personable, knowledgable and always available to answer any questions. He made the process stress free and easy and made me very confident in my purchase. Would recommend 100%.

The mechanics were incredibly helpful as I wandered from floor-to-floor looking at cars. The cars are beautiful. I didnt interact much with the sales staff - they more or less left me to my own devices. Not sure if thats a good thing.

These people are big time CROOKS and LIARS. Dropped off my car to get few things done. After a week called to get an update and the person assigned to me asked me another day so he can ask service dept. and get an update about my car. It doesnt take an a week and a day to get an update. Almost two weeks already and I still havent gotten an update so I message the guy assigned to my car. He tells me car is done the driver will drop off your car. Not even an hour passes he tells me theres another fault came up. Just to tighten something up cost me additional $4300. Few sensors and to tight up something cost me in total of $7445!!! I was ready to pay, when the guy tells me they never repair anything yet!!!!! So upset and very disappointed. I decided to get the car that day already without get the last fault repaired. Paid my bills over the phone and JL told me it will take 40 minutes to deliver your car. Waited and waited... 2 hours later car still not delivered and no one updated me when my car is gonna get delivered. So I called for an update. Spoke to someone and tells me they are still waiting for the driver to take the car!!! So what the faq already. These people charge you so much and they cant even do their job right. !!!!!

This is my second Land Rover Discovery Lease that I Got from Jermaine Velasco at Land Rover Manhattan.The sales process is always seamless and no hassle when dealing with Jermaine and the Discovery Sport that he got from me this time is a complete upgrade from my old lease. Highly recommend to go and see Jermaine at the store and he will always treat you like family and with respect.

The whole buying process was made easy and pain free, thank you Jermaine for making this lease transaction as smooth as butter, Got myself a defender with all the accessories i wanted and Jermaine made it happen in a timely manner. Highly recommend to go and see Jermaine at this dealership.

** HIGHLY RECOMMENDED ••I just completed my second Range Rover purchase with Jean-Paul Drouillard of JLR of Manhattan, and it was an exceptional buying experience.The staff members that I interacted with were highly attentive and professional.I live out east on Long Island, and I could have purchased my vehicle at JLR of Southampton, Huntington, Glen Cove, or Freeport, but I loved the customer service experience at JLR of Manhattan that I chose to do business with them again.Charlie

Very good experience ! Much cheaper then Westchester dealership prices! Jermaine was a wonderful salesperson.. Love my new truck

This Land Rover Discovery Sportis the second car I got from Jermaine as always he is exceptional and on time with paperwork and the car is ready at time of delivery highly recommend seeing him for your new or Preowned Land Rover or Jaguar

Jay was awesome and very responsive. I got the VIP treatment

I purchased a RR HSE Autobiography via internet purchase and delivery. Worked with Ryan A. who was excellent and answered every question and organized the Delivery (to NC). I highly recommend him.

Ive been dealing with them for years and its always a smooth, seamless, fast and thorough experience. Sean and Jesse always aim to please. Thank you.

This was my first service need for my 2020 I-Pace which is now almost 2 years old. A problem with the auxiliary battery was handled attentively and expeditiously. A Range Rover loaner car was made available. I’ve been driving Jaguars since 1977 and my entire experience with JLR Manhattan, since starting with them in 1999, has been exceptional. As electric vehicles become the norm for our automobile transportation needs and as Jaguar cars become only all-electric in 2025, my experience with the I-Pace and JLR Manhattan’s sales, services and handling of electric vehicles deserve my highest recommendation.

NOT HONEST PEOPLE! This keeps happening, I bring my car in for a repair, they tell me its fixed and send me home, but the problem kept occurring. These people are LIARS! They will waste your time and make you believe your car has been fixed but they dont actually dig deep they just send you on your way without getting to the problem! I am NEVER buying a Land Rover again! These people are crooks! STAY AWAY FROM SERVICE!

Great experience in the service department dealt with the two service writers Nelson and Jay very professional took my Range Rover to check the brakes. They found out that my car also needed it and updated so they took care of the update, cleaned the brakes and did an oil change. Great Service

Awesome crew. Especially Ben and Jay. Both of them took care of the car needs and made sure the car is done on time.

Excellent job Jesse Strauss, you made our buy easy and painless! Thanks to find the perfect car for us!

If you have a land Rover I would recommend coming to this location. They were very helpful and made me feel very welcomed. Karen Casado the body shop manager helped me with my issue quick and efficiently, Ill say shes probably the most helpful person I encountered in a long time. Any problems or even for a routine checkup, go here.

Excellent service and the cleaned the exterior beautifully as well. Highly recommend them

I purchased a 2018 RANGE ROVER Evoque from Land Rover Manhattan in NYC. My car salesman was Michael Cooper at Jaguar Land Rover.From our first encounter when we met at the dealership he was very courteous professional and respectful.I knew what vehicle I wanted when I came in and he showed it to me. Micheal gave me a verbal description of the model. He answered all my questions about the vehicle as well as the warranty for the vehicle. I started it up, inspected it and was impressed with the specs of the vehicle and the low mileage.I came in on a Wednesday, Michael was very prepared with all the paperwork and signatures he needed from me. I had my insurance cards emailed to Michael’s email. They supplied the tags and registration. Michael received my check. He told me to come back the next day, he would clean it up, do the inspection and have it ready for me. I went back the following day and drove out with the vehicle on that Thursday. Oh yea and I had a full tank of gas.Michael Cooper is an awesome Salesman. He even checked on me afterwards to see how I was enjoying ny new purchase. I have recommended him to all my NYPD coworkers, if they’re looking for a Jaguar or Range Rover. My experience was so smooth and at ease. I would do it all over again for my next vehicle (with Michael).Thanks Mike!! I appreciate all you’ve done. Job well done.

Update: I was contacted by the general manager who addressed my concerns and took care of the problem. Giving back two stars.——— Original: While traveling on business, I visited Land Rover Manhattan to view a Certified Range Rover I’d seen advertised online. I was rushed and needed to get back to the airport so they finalized the deal after I left and arranged to deliver it to me in a few days. Without time to haggle, I payed full sticker price and even paid for delivery(5 hour drive). Even though a certified vehicle, the inside wasn’t that clean and there were a few minor scuffs in the clearcoat around the vehicle. The only thing I asked for in the deal was that the vehicle would be fully buffed and detailed before delivery which they assured me would be done since I was surprising my wife with the vehicle. Four days later they delivered the vehicle to my house and to my chagrin, it had not been detailed, was still dusty and dirty inside with old food in the cupholders. The salesman was apologetic and promised that I could get it detailed anytime I’d like if I brought it to the dealership [I live 5 hours away!!!] I called the dealership and spoke to Lew the manager who was very apologetic and agreed that a full detail was owed to me. I requested them to arrange a detail at my local Land Rover dealership and he assured me he’d call them. That was two weeks ago now. Since our first call, I’ve left Lew two voice messages and received no responses or return calls. Jesse the salesman was very nice and accommodating and I highly recommend him if you visit. The management... not so much. It’s a nice looking and busy dealership, Just make sure you get everything agreed upon “before” paying for the vehicle.

Had an excellent experience purchasing my new Defender from Frank Pascale. I changed my mind a few times, but in the end he got me exactly what I was looking for.The whole transaction was extremely smooth. Highly recommended.

The experience was great and loved the professionalism from the sales professional and staff. Thank you

Great staff overall, Dealt with Frank, very straightforward guy. Great conversation, not a pushy salesman and down to earth person.

Took my car for a quick damage assessment a couple of days ago. I already expected top service since it is Land Rover. But the service I got was even better than what I expected. Karen Casado, the body shop manager, is the best! She was so helpful and friendly not to mention extremely knowledgeable. Among other things, the service people washed my car, added anti freeze, and had it delivered to my home. Really appreciated.

Sales consultant staff were professional and a pleasure to deal with. Jean-Paul treated myself and my family with respect and helped with process of getting a vehicle we were happy with. Finance lead was an outlier - made several intrusive/political comments throughout signing process. Could use some unconscious bias training to better serve diverse (non-white) clients.

We had such a great experience working with Karen. She’s been super communicative and transparent and has helped us out with any issues with our car. Great customer service!

Great Service experience!!!Ben the manager of the service department is very professional and honest.Highly recommended !!!

The main (only) reason I got another lease at Manhattan Land Rover was because of the impeccable customer service of Roman!! He is outstanding in every way and would lease a car from him hands down over any other dealer or sales representative out there. I shopped around and Roman beat the other deals by a landslide 2 leases in a row and especially in pandemic times where there’s no inventory and prices have gone up he still amazed me with the deal he was able to work out for me and so quickly!!! Essentially gave me exactly what I wanted...unbelievable!! He’s incredibly professional, pleasant to work with and makes you feel like the #1 customer!!! I could not say enough good things about him and giving him my business is a true pleasure!!!

In early December My discovery developed had a major leakIn the windshield-which was a defect not caused by anything I did- I took the car to Manhattan Land Rover - I could not drive the car because it wouldFill With water if it rained- so I leftIt at the dealer until a windshield came in - which took almost a month- I was toldI could not have a loaner car- but I could rent a car at my Own expense (however they would reimburse me $45/day) I rented a car for a week which cost over $800 and then decided it was way to costly to continue renting, so I returned the rental and borrowed a car from family. All the while I was communicating with a customer service rep at Land Rover who was very nice but did not help Me at all. Manhattan Land Rover service was impossible to get in touch with- however my car was fixed - almostA month later and it’s is now February 12th and I still have not been reimbursed for my rental car expense- by the way Land Rover is onlyCovering half of the rental expense- this is myFirst Land Rover and I really do love it but myLease is ending in May and after Such horrible service. I don’t think I will be leasing another one!

Jesse Strauss is my guy there - he’s the best and makes everything entirely seamless and easy. Highly recommend A+++++

I cannot recommend this dealership enough. The service department, specifically the manager Ben, bent over backwards to make my experience as comfortable and seamless as possible. While my service was only an annual checkup, the level of detail shown on the car was extraordinary. Typically, going in for any service of a vehicle is the worst. However, it was apparent to me that this service department took great care and thought to make the client experience special.

Sean Fitzgerald,is a great Service Advisor to speak to at Manattan Land Rover. He made sure that my Velar was well cared for. Can not forget to mention Fernando and Mark.. thank you all...

Left several messages all of which have not been returned. The stole two of my tires when so brought the car in and now I am out $206 in fees from the leasing company (chase) plus the cost of 2 tires. Stay away from these guys.

They picked up & dropped off my car at my convenience and the work was done promptly. Only thing I had to do was give them my key & they washed my car! Doesn’t get much better than that! Thanks

I brought my CA Range Rover Sport to NYC and when I registered the car in NY it needed to be inspected.I decided to make an appointment at the Land Rover dealership instead of going to a gas station and I’m very happy with my decision.Everyone was very nice and helpful, the waiting area very comfortable and the job was done on time and the car returned washed.Thank you! I will definitely go back for the routine service.

JLR Manhattan was by far an another amazing experience!! My experience began with Benjamin and Nelson and expanded to Jay and others who were involved with my repairs. They were extremely welcoming, integral, thorough, prompt and patient. Truly they are the best in Land Rover world, going Above and Beyond. They were committed to making sure that I had a safe car, and an amazing driving and customer service experience. You ALL Rock!!!!

My husband, Jamie, and I worked with a competent and professional salesman at Range Rover Manhattan. Jesse found us the perfect replacement Range Rover (even the color we had in mind - extra bonus points Jesse;-)! He was helpful and knowledgeable, making the transition easy. Even post the sale, Jesse made himself available to us as we adapted to the features of our new car. 👍

This was my first time buying a vehicle and Jesse Strauss, Matthew and Craig made the process so seamless and easy for me. I left out of there feeling well taken care of and confident in my car purchase. Everyone was personable and very responsive. I would recommend going there 100%.

They are inundated with vehicles coming in for repair. Poor communication and lack of candor. I brought my car to White Plains and they fixed it in 2 days whereby this shop took 3 months previously to partially fix the car. Unacceptable for this location and hardworking people that pay for premium service. Future site of a Starbucks Reserve IMO!!

Amazing customer service! My first time in and the entire staff from start to finish was attentive and knowledgable.

Hands down the worst service experience I have ever received. My wife made an appointment at the dealership to repair a check engine light and inspect the vehicle. On the 3rd day, of the vehicle being out, an agent texted me saying they fixed the light but could not do the inspection because they needed to drive the car more; he noted they had already driven the vehicle but not enough. I responded to the text to which no response was given. My expectation was the vehicle was inspected.The vehicle was delivered to me this AM, late (keep in mind the its a 100k vehicle and service level expected is very high). The invoice said, completed NYS emissions inspection but no sticker was on the car. I also check the driver logs and the vehicle was never driven per the agents suggestion. In general, I would tell everyone to avoid purchasing a RangeRover as the vehicle has tons of technology flaws (like back up camera that is 2 seconds delayed) but on top of it, if you do decide to purchase, DO NOT GO TO Jaguar Land Rover Manhattan.

We recently had the absolute pleasure of dealing withSales and Leasing Consultant Ryan Alexanderand the whole team at Jaguar Land Rover Manhattan.Ryan is honest, extremely fast, reliable and kind,with exceptional communication skills.He provided us a wonderful experience.Ryan you rock. We love the Defender!M.

I had been looking for an Evoque for months and went to multiple dealerships until I came to Jaguar Land Rover Manhattan. All staff in this facility are professional, knowledgeable, respectful and friendly. I worked with Sacha Von Lowenstein as my sales representative and I had a great experience working with him. I received an excellent service, brand new 2021 Evoque with a great price and the process was very quick and smooth. I would recommend this dealership and Sacha Von Lowenstein to all my friends and family and everyone else who is looking to purchase a car.

Rudy was excellent ! Listened well, not pushy, no cheesy car salesman tactics, didn’t feel at all like if he didn’t make the sale his family wasn’t gonna eat! A professional gentlemen! It was a relaxing experience and I would def recommend him as well Jaguar/ Land Rover and the entire staff, as they were also polite, friendly professional!

Had a great experience at JLR of Manhattan. They advertised a 2019 Corvette Grand Sport that they got in on a trade. Great condition, fair price. The real kicker was when the buyer of my Corvette backed out, my salesperson, Sacha stepped up and found me a buyer and met my price. Long story short... there are 2 new Corvette owners today because of Sacha and the team there. Id highly recommend them. Thanks!

Friendly staff, communicative and timely

Great communication with service representatives... The parts desk guy,tries to get you in and out asap as well.

Incredible customer service experience by the entire service team and my personal provider Sean. I brought my Range Rover in to Jaguar Land Rover of Manhattan (where we purchased our vehicle) for an inspection because the check engine light came on. They were able to diagnose and fix the issue in a timely manner but also provided a courtesy ride upon drop off and delivered the car to my home in Brooklyn! Above and beyond.

Wasn’t sure what to expect in taking my vehicle in for service during the pandemic. Very professional and friendly from the valet upfront receiving me to the process of talking through with the body shop manager. Karen was awesome. She’s a real gem. Called to tell me what needed to be done. And JLR Manhattan delivered my vehicle back to me same evening. Thank you.